Skycaskets Omdömen 745

TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I recently purchased a casket online from Sky Caskets during a very difficult time, and I want to share how grateful I am for the experience. I spoke with Matthew throughout the process, and I cann... Se mer

Betygsatt 5 av 5 stjärnor

Sky Caskets was a pleasure to work with. The CEO Rex, took time out of his busy schedule to help us personally. By ordering the casket directly from Sky Caskets we saved hundreds of dollars. I highly... Se mer

Betygsatt 5 av 5 stjärnor

After calling in, I was greeted by Matthew, the CEO of Sky Caskets. He was extremely professional and thoughtful during our phone call. What I really appreciated was that he wasn't making me feel rush... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Matt Warner has been a good friend for many years. We appreciate his willingness to do whatever we need to care for our families. Our sincere thanks.

Företagsinformation

  1. Kistor
  2. Begravningsbyrå

Skrivet av företaget

Sky Caskets is an independent, nationwide casket service dedicated to providing families with a compassionate and affordable way to honor their loved ones. Specializing in high-quality caskets sold directly to the public, they offer a meaningful alternative to traditional funeral home pricing. With an extensive collection designed to meet diverse preferences and needs, Sky Caskets ensures a dignified and respectful selection process during a difficult time. Their commitment is to support families across the United States with exceptional service and products that offer peace of mind Call now for assistance: (800)-759-1018.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

745 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

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Betygsatt 5 av 5 stjärnor

Excellent quality Care and customer service beyond amazing!

When you accidentally get the CEL on the phone because that's where it routed me miraculous things can happen. But when this company takes an order from anybody they do it like everyone is number one priority.
The excellent customer service and courtesy politeness amazing. Just wonderful quality of people that work there is just amazing. They took my order in record time. Made sure everything was right and just cared like I was their only customer. Their quality is amazing and everything is top notch with them. I would definitely recommend them to anybody.

24 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

My husband ordered a Casket and the…

My husband ordered a Casket and the price was $1595.00 plus $295.00 shipping. I spoke with Shane who tried to upsale me to a more expensive Casket. I spoke with my husband and shared this information with Shane and he insisting that he paid the higher price. I find this to be poor business practices/

17 maj 2024
Logotyp för Skycaskets

Svar från Skycaskets

As far as the casket goes, you guys ordered a clearance casket on the website. We were trying to make sure that was what you wanted. We were trying to help you get one that wasn't a clearance model but you didn't want to hear it. Our shipping policy clearly states that "Additional Mileage charges of 2.95 a mile may apply. For shipping questions, please give us a call so we can discuss options". Your casket is going from our Charlotte NC facility to Atlanta. That's 245 miles. You aren't paying a penny more for the mileage. We were not trying to be deceptive in any way. As it currently stands, you paid for standard shipping which is 2-4 business days, on a Friday. Your casket is set to deliver on Monday, well ahead of schedule for what you paid for as 2-4 business days would be from Tuesday-Thursday of next week. Shane is the logistics supervisor that called you and let you know he had spoken to Terrance at the funeral home and arranged for Monday delivery. We don't have a sales rep named Shane. If anything, you're getting added value with the expedited delivery.

Betygsatt 5 av 5 stjärnor

Unfortunately our family had tragedy…

Unfortunately our family had tragedy twice in the last few months. Both times we reached out to this company and they were very professional and courteous to us. The caskets arrived unharmed and exactly as they should have. There was never any hold up or worry. Thank you for making this as simple as possible and the prices are very reasonable.

8 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Reasonably priced, reliable service, beautiful product!

Matthew was helpful and compassionate at a time when our hearts were hurting, and our heads were swirling with all the details that needed to be attended to. To be honest, I was very scared to buy a casket online...what are the guarantees? And then you read conflicting reviews.
But Matthew kept his word, and Skycaskets delivered a BEAUTIFUL cedar casket a day EARLIER than was promised, with no issues. Reasonably priced (especially compared to those sold at funeral homes), reliable service, and a beautiful product that honored our Dad. At a difficult time in a family's life, what a blessing. Thank you, Matthew, Shane, and Skycaskets!

8 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing quality casket

Amazing quality casket! The team was very professional and very helpful in providing the necessary information to help with the decision making process. The casket was delivered efficiently and in perfect condition. The wood finish mirrored that of a brand new piano!

19 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

“Will not purchase again and I’m going…

“Will not purchase again and I’m going to tell the Hmong community too. What Mathew said was all lied, purchased the casket and was so disappointed. He told me he had worked with a lot Hmong people and knows really well, Well that was BS. Only he can lie to me but he will not be lying to my Hmong communities anymore. If I can give this company a star then I highly will rate him/them -100 stars. He then told me “ oh, you don’t have to read all the document and I got it for you.” BS!!! The funeral home call me back and told me the casket what I wanted and have bought is not the one I’m asking Mathew.

22 april 2024
Omdöme utan inbjudan
Logotyp för Skycaskets

Svar från Skycaskets

Were sorry to hear you weren't satisfied with your purchase. We do serve many members of the Hmong community all throughout MN, WI, and CA. We understand that there are specifications with the wood caskets that take extra time and care like removing the metal bed etc... We haven't had any issues with what we've delivered for them thus far. We are very familiar with what needs to be removed to meet the Hmong standards. Please feel free to call us back for help.

Betygsatt 5 av 5 stjärnor

Incredible experience during a time of loss

When my father passed I wanted to honor him with something special. He was the biggest Nebraska Cornhusker fan so I came to Matt with a special request for a Husker-themed casket. Sky Caskets exceeded all of my expectations! Thank you!

17 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This was the most helpful and…Matthew was the BEST!

This was the most helpful and professional company that we dealt with during the funeral process. They went above and beyond to get the casket to the funeral home earlier than they ever said they would. Matthew stayed in touch with me the whole time. We did not have a good experience at the funeral home and I felt he went above and beyond for us to help ease what we were going thru. I would highly recommend him to anyone needing a professional, caring service. The fact that he was a christian man furthered my faith in them to do what was right. The quality and workmanship was exactly what my kids had hoped for and many compliments were given about it. Thank you is not enough!

9 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful caskets and Mathew made the…

Beautiful caskets and Mathew made the process so easy. They go above and beyond and provide exquisite products for less than half the cost at the funeral home. When you experience a loss and want the best quality and zero hassle they will take the best care of you.

12 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered a coffin for my husband

I ordered a coffin for my husband , a friend had told us about going with overnight coffins , but when i called them they had no valts they were on back order. So called this company Sky Caskets , i knew my husband was dying when i made the call , i told them this , i said he is dying as we speak, because he wasnt waking at all , the hospice nurse had told me that morning he wouldnt live over a few more hrs. Sky Caskets said they would have the coffin there by lunch the next day, i thought i was paying 1,298.oo for the coffin and close to 4 hundred for shipping, then he dies at 5;10 the next morning , i held him in my arms all night ,he was so good to me,knew if it had been me he would have done the same thing for me. Got to the furneral home at 4 oclock that evening,they had received no coffin ,when i called Sky Caskets from there they said it was going to be shipped some time the next day ,the funeral was to be next morning ,keeping with my husbands wishes. I said i would have to get a coffin from funeral home, that is when Matthew went off, i mean bad !! He is now trying to make me pay him 1,954.65 for a coffin i never received,he is telling my charge card company i changed my mind on the kind of coffin, that is an out and out lie,i had no coffin to bury my husband in !! Do not have anything to do with this company ,Matthew is a crook of the worst kind ,trying to take advantage of a widow , who has just lost the love of her life !! But we will see who wins in this case !

26 januari 2024
Omdöme utan inbjudan
Logotyp för Skycaskets

Svar från Skycaskets

We're sorry to hear that you feel like you had a bad experience. Were here to help families. Feel free to give us a call. We would love to help clear things up with you.

Betygsatt 3 av 5 stjärnor

I had no problem with the product or…

I had no problem with the product or the service. It was delivered, next day, as promised. I didn't mind paying extra for next day shipping (over $300). However, the website does NOT figure in mileage charges. I received a phone call, the next day, stating I owed another charge of over $500 for mileage. I personally think more than $800 shipping and mileage is a bit excessive.

18 mars 2024
Logotyp för Skycaskets

Svar från Skycaskets

Hello Teresa, were glad to hear that your casket arrived safely the next day. Our shipping policy is clearly listed on our website and we call to try to find the best solution for what you need. Getting a casket delivered is no small feat as it isn't a small package. Please feel free to give us a call so we can help clear things up.

Betygsatt 1 av 5 stjärnor

Matthew was dishonest about final price…

Matthew was dishonest about the final cost of a casket that was purchased for my sister. He quoted a final price of $2792 then he gave me a $400 discount for being a veteran. The final should be $2392. My credit card was charged $2592 and when I questioned him about the price charged to my credit card, he gave me different reasons. During our last conversation, I told him that he was changing his story again and he hung up on me. Matthew is very rude and unprofessional, especially after he has your money. I wish I had read their reviews first. BEWARE OF THE COMPANY.

15 februari 2024
Omdöme utan inbjudan
Logotyp för Skycaskets

Svar från Skycaskets

Earnie, I'm sorry you feel that way. We strive to be transparent and upfront with the price and don't charge anything until it is authorized. Every customer has to initial and sign a receipt with the total and an initial less than 2 inches away from the total. Your order did receive discounts. Unfortunately, we can't control that there are taxes. We're glad we were still able to save you money on a very nice hardwood casket and hope you had a beautiful service for your loved one.

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