Sjb Sash Windows were truly efficient and friendly and very helpful from the start. They gave us brilliant advice, helped with our requests and everything went to plan. Dom and Liam the two fitters we... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Communication was always quick and clear from the outset - including the presentation of the quote. The fitting of windows and a door was smooth and the staff friendly and professional and great at cl... Se mer
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We had 5 wooden sash windows replaced SJB did a fabulous job. Paul, who came to assess our windows and provide the quote was the reason we ended up going with SJB. Compared to other companies [... Se mer
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Good reception when we first visited the shop. Our requirements were considered, & following visits offered possible alternatives with informative options. Timings were as predicted. The fitter worke... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
We’re a family-run business specialising in both manufacturing and installation of traditional sash windows. Although we mainly install our sash windows in London & the south-east of England, our sash window services reputation is known much further afield.
Kontaktuppgifter
Storbritannien
- sjbsashwindows.co.uk
4,8
Utmärkt
336 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Replacement bay window
This is the third time we've used this company, and once again, they did an excellent job replacing our bay window. The team was polite, tidy, and incredibly skilled. They went above and beyond to be helpful throughout the process. Highly recommend!
12 november 2024
Omdöme utan inbjudan
Svar från Sjbsashwindows
Hi Elliot,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
2 window replacements
Good communication and competitive pricing to replace two sash windows at the back of the house. Would happily recommend.
11 november 2024
Svar från Sjbsashwindows
Hi Jodie,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Very professional
Very professional from first conversations to actual work and follow up to get FENSA certificate.
Our next windows works will be with SJB.
18 november 2024
Omdöme utan inbjudan
Svar från Sjbsashwindows
Hi Franck,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
very professional team
An easy process, dealing with knowledgeable and professional people, from sales to installation.
6 november 2024
Svar från Sjbsashwindows
Hi Ken,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
The team were professional and…
The team were professional and efficient, from initial consultation to installation. Very happy with our new windows!
1 oktober 2024
Svar från Sjbsashwindows
Hi Sam,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Svar från Sjbsashwindows
Hi Jonathan,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
The service delivered by SJB windows was outstanding overall was…
The service delivered overall was outstanding from beginning to end -the initial visit, the professionalism of the surveyor and the expertise of the 2 fitters Bobby and Constantin.
The product quality is excellent and the finished windows are of a very high standard.
I highly recommend SJB windows.
15 oktober 2024
Svar från Sjbsashwindows
Hi Susan,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service. I will be sure to pass your comments onto Bobby and Constantin.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
SJB were helpful and attentive from…
SJB were helpful and attentive from quote to installation - we weren't sure what we were looking for, and the guidance we received was far better than any other providers. The quality of our windows is brilliant; we are very happy with the result.
30 september 2024
Svar från Sjbsashwindows
Hi Hannah,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
The SJB team were great
The SJB team were great start to finish. The products are great and they were very respectful of the house during instillation - making an effort to minimise dust etc. I love the finished article (both the accoya wood sash, and their pvc sash windows).
28 augusti 2024
Svar från Sjbsashwindows
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Svar från Sjbsashwindows
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Brilliant from start to finish
Brilliant from start to finish. The initial appointment was very helpful, the advisor took time to explain pros and cons of different approaches (full replacement vs replacement sash etc.) and provided multiple quotes to help consider.
Installation began and finished on time, the 3 members of the installation team were all brilliant, especially Rob who took time to explain what they had done at the end of each day, plans for the next day etc. A couple of minor issues such as a faulty door lock were identified by the team, explained and resolved quickly.
Very pleased with our new windows and door. Thank you.
9 september 2024
Omdöme utan inbjudan
Svar från Sjbsashwindows
Dear Max,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Third time using SJB
Third time using SJB, good service from start to finish every time
28 augusti 2024
Svar från Sjbsashwindows
Dear Mr Fawkes,
Thank you for your custom and hospitality once again. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Svar från Sjbsashwindows
Dear Mr James,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great team
Great team, the job was delivered exactly as they planned.
I am really happy to 5 Star rate them.
22 juli 2024
Svar från Sjbsashwindows
Dear Caroline,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Great experience and would recommend
Excellent quality, price and installation. The windows are perfect, just what we wanted, they introduce more light into the room and look great. What could have made this 5/5 are improved communications - I was away for the planned installation dates and expected the installation to begin on a Monday as agreed, I received an email on the Tuesday to say works would begin on Thursday - this impacted my plans to the property quite significantly and I felt this should have been communicated on the previous Friday by phone call (received an email on Tuesday). After installation there were a couple of things I asked if they could be remedied, again the works were done very well but I had to follow up after a week to get the works scheduled in again. Definitely recommend the company - and Clebber & Marcel (installers) are great guys and hardworkers
3 juli 2024
Svar från Sjbsashwindows
Dear Jerry,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
Thank you for highlighting areas where we can improve. Improving is something we are very enthusiastic about and we are constantly reviewing are processes to ensure we can make improvements where possible.
All the best for the future.
Kind Regards,
The SJB Team
Excellent quality of windows and…
Excellent quality of windows and installation
13 juli 2024
Omdöme utan inbjudan
Svar från Sjbsashwindows
Dear Stephen,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Fantastic experience of workmen and…
Fantastic experience of workmen and product. Windows are a joy, thank you
8 juli 2024
Omdöme utan inbjudan
Svar från Sjbsashwindows
Dear Sarah,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Good installation
Good installation, good communication throughout.
We've just had two sash windows replaced, but it looks good. The area was left tidy and only required minor touch-ups (to be expected when two windows are ripped out). We were surprised how little work it required.
The windows are good quality from what we can see, and look good too!
5 juli 2024
Omdöme utan inbjudan
Svar från Sjbsashwindows
Dear Iain,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Product and overall installation is…
Product and overall installation is high standard, pre-install service great and helpful. Some minor issues with install (left the site messy, minor issues with finish, minor damage to property) which proved challenging to resolve and completely unwilling to offer any discount despite not all damage being possible to repair, not to mention wasted time and effort.
Need to be more customer focused when things don’t go plan.
Edit following reply: to reiterate the product is great, the tone of this reply is the issue when things don’t go to plan.
Agree to disagree, it's just my view.
No issue with snags, they are fixed.
Site left a mess and damage to child cot which was denied by fitter - not OK really.
£50 discount off a £6k job when also adding £60 for parking when I paid for permits, also not really OK. I expected a couple of hundred quid discount & my view would be very different.
For anyone reading, windows are great, would use again.
5 juni 2024
Svar från Sjbsashwindows
Dear Will,
Thank you for your review. Sorry to hear that you feel it was challenging to resolve the issues.
However, I think what you have written is a bit inaccurate. You emailed us on the 10th of June highlighting a snagging list. We replied the same day asking for some pictures, so we could assess what needed to be done. You came back to us on the 11th of June and we visited your property on the 12th. We rectified the issues that you had highlighted within 2 days of you bringing them to our attention. I even have an email from you that reads “To confirm all sorted – thanks again for coming over and rectifying these issues quickly.”
Furthermore, we not only offered you a discount, but applied a discount to your invoice. Clearly you aren’t happy with the level of the discount and this is where your “review” has come from.
There is no tone to this reply. I have simply stated the sequence of the events, which contradict parts of your review. It is quite clear you simply weren't happy with the level of discount we granted.
We take all feedback seriously and are constantly reviewing how we can do things better.
Brilliant trust relationship from start…
Brilliant trust relationship from start to finish. Was walked through the requirements as we have a preservation order to deal with. Fitters were onsite at 7:30 each day and did a full shift to get the job done in 3 days and 7 windows.
Really impressed with the service - well done guys!
27 juni 2024
Svar från Sjbsashwindows
Dear Justin,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
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