Having 2 autistic children these handles with fingerprint lock are more of a must than a want. However the product is absolutely fantastic. They work well, and the after service is top tier. That’s wh... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Needed to replace a cheap smart handle which had failed and came across Simpled. After doing some research we decided on the EF handle, but were unsure if the provided screws etc would be suitabl... Se mer
The product does as described, very easy to set up and very convenient for our short-term let property as it can be accessed remotely. We have a main door lock in a cottage by the seaside. For wh... Se mer
I purchased the SF Slim Series lock and was so impressed that I bought a second one for my other property. I’ve now had them for just over two years and have recommended them to friends and family.... Se mer
Företagsinformation
Skrivet av företaget
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Kontaktuppgifter
85 Great Portland Street, W1W 7LT, London, Storbritannien
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,7
Utmärkt
383 omdömen
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Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Excellent Product with high quality
Excellent Product – Once You Get the Hang of It!
This is a fantastic product, though it took me a little time to fully grasp the concept—particularly the idea that the lock is always unlocked inside while remaining locked outside.
I have a uPVC door with multiple locking mechanisms, so installation required some extra effort. I needed to drill a new hole to route the wire through, and figuring out the best position took a bit of trial and error. However, once that was done, the rest of the setup was straightforward.
Now that it’s installed, the lock works perfectly. I love the convenience of not needing a key to lock or unlock the door, and my whole family appreciates how easy it is to use. Highly recommended!
10 juli 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you for sharing your experience in such detail!
We’re glad to hear that, despite a bit of extra effort during installation, your lock is now working perfectly and bringing convenience to your whole family. The “always unlocked inside, locked outside” feature is one we’re proud of, and it’s great to know it’s making a difference for you.
Thanks so much for the recommendation—we really appreciate it!
Best regards,
The Simpled Team 🔐🏡
Excellent product
I already have a competitors electronic door lock but was not totally happy with it. When I ordered the EF series it was very easy to fit and worked straight away. setting up the app to use the codes, finger print, tags and phone were very easy and straight forward. Very good product
17 juli 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you for sharing your experience!
We’re delighted to hear that the EF series was easy to fit and that setting up the app and features was straightforward. It’s great to know you’re happy with the product and that it’s meeting your expectations better than your previous lock.
Thanks for choosing Simpled!
Best regards,
The Simpled Team 🔐👍
This lock is wonderful
This lock is wonderful, easy to install and. When I first installed the lock everything went well and it worked perfectly. I then started messing about with all the settings on the app. I made a few stupid mistakes so decided to factory reset it. Got confused and rang for support, I spoke to Steve who was the most helpful person I could ever imagine, he resolved the issue immediately and gave me tips on the best way to setup entry codes, really helpful. Now (a few months later) I often think that it locks a little bit too quickly, so I emailed support to see if is possible to extend the time to auto-lock. I got a reply very quickly from Elnaz who answered my question perfectly. Can’t praise them enough.
7 juli 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for your kind words!
We’re really glad to hear that Steve and Elnaz were able to help you so promptly and effectively—our team takes great pride in providing friendly, knowledgeable support. It’s great that you’re enjoying your lock and finding ways to tailor it just right.
If you ever have more questions or need assistance, we’re always here for you!
Best regards,
The Simpled Team 🔐✨
EXCELLENT PRODUCT, & Tech support
I have had a Simpled door lock for the past 19 months, fault free. The motor has unfortunately failed, and after raising the issue with the technical team, overnight they have posted out a replacement after sending a couple of very simple videos. This was over a Saturday and Sunday. Excellent service. Highly recommend the product
6 juli 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for your wonderful feedback!
We’re sorry to hear about the motor issue but glad our technical team could quickly assist and get a replacement to you—even over the weekend. It’s great to know your Simpled lock has served you fault-free for 19 months overall!
We really appreciate your recommendation and are here whenever you need us.
Best regards,
The Simpled Team 🔧🔐
I purchased an electronic front door…
I purchased an electronic front door lock which unfortunately did not suit my existing multi-lock door. I was given excellent advice how to evaluate the situation as product itself is excellent. A refund had to issued which was done without quibble. Outstanding customer service.
24 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you for your kind words and for sharing your experience with us.
We’re sorry to hear the lock wasn’t compatible with your multi-lock door, but we’re glad we could assist you in evaluating the situation and provide a smooth refund process. Your satisfaction is very important to us.
Thanks again for recognizing our customer service—we’re always here to help!
Best regards,
The Simpled Team 🔐🤝
Outstanding smart lock for my front door
I have to say at the outset that I was so impressed by this company.
I decided to replace the standard lock on my front door with a new smart lock.
After fairly exhaustive research I decided that the MF-SP Euro Profile Motorised Smart Cylinder Lock provided by Simpled met my requirements. Their online YouTube videos were a great help here. I needed it to provide access by fingerprint and also by entry of a numeric code sequence. Further, I didn’t want to make major changes to my front door.
I ordered it and it arrived the following day. I arranged for a local locksmith to fit it. Thanks to the detailed online manuals, he managed to do the job in less than an hour with no changes to my door that required remedial work. I had one post-installation query which they resolved in a matter of minutes. I now have a super-duper high tech lock on my front door and I’m delighted.
In summary, the service they provide is first class and the quality of the product is exceptional.
1 juli 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for sharing your detailed and positive experience!
We’re thrilled that the MF-SP Euro Profile Motorised Smart Cylinder Lock met your requirements and that the installation went smoothly with the help of our manuals. It’s great to hear your locksmith was able to fit it quickly without any modifications to your door.
We’re also glad our team could promptly assist with your post-installation query. Knowing you’re delighted with your new high-tech lock really makes our day!
Thanks again for your kind words about our service and product quality.
Best regards,
The Simpled Team 🔐✨
Excellent customer service and a great…
Excellent customer service and a great product.
2 juli 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our product and customer service.
If you ever need anything else, just give us a shout!
Best regards,
The Simpled Team 😊🔐
Very attentive company in good and bad…
Very attentive company in good and bad situations, which is what you need within a business. Would highly recommend them!
26 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for your kind words and recommendation!
We’re committed to being there for our customers through both the good and challenging times, so it’s wonderful to hear that our attentiveness has made a difference for you.
Thanks again for choosing Simpled—we’re always here to help!
Best regards,
The Simpled Team 🤝🔐
Lock works much better than I hoped.
My dog walker had grown her company so much that key management was an issue. The alternatives seemed to be a key safe or a smart lock. I have a fair amount of home automation a lot of which is depressingly inconsistent in operation. I bought the simpled EF smart lock with low expectations, but have been very pleasantly surprised. I get a very occasional "operation failed" on the fingerprint sensor, but the second try then works. The keypad and fobs work flawlessly. I am reasonably handy so had no difficulty fitting the lock using the chatty instructions. I also bought a hub, which initially would not connect to WiFi, but after a chat to a very knowledgeable real person at customer services, found the solution which was to replace the USB power supply, which was mine and not provided by Simpled. So far I am very impressed.
23 maj 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for your detailed and positive feedback!
We’re really pleased to hear that the EF smart lock is making key management easier for your dog walker’s business and that the keypad and fobs are working flawlessly. It’s great that the fingerprint sensor’s occasional hiccup hasn’t been a major issue, and that our instructions helped make installation smooth for you.
We’re especially glad our customer service team could quickly help with the WiFi hub issue—it’s always a relief to get things up and running with a simple fix!
Thanks again for sharing your experience and for choosing Simpled. We’re here whenever you need us.
Best regards,
The Simpled Team 🔐🐾
Product/website not as slick as the marketing would have you believe
Wanted to order one of their smart locks to replace one on a multipoint PVCu door. Spent considerable time on the phone with them first confiming it would be compatible, including uploading a video of the existing lock with the booking for their installation service.
Also ordered extra screws for my door thickness.
No emails received to confirm either the accessory purchase or the installation. Had to chase both via phone calls to confirm what was happening.
On the day of the installation, no advance call (which was promised) from the locksmith, he did arrive promptly and then proceeded to tell me the lock wasn't compatible with my door/existing multipoint gearbox. He showed me the email with my contact number that he was supposed to use to call me. My number in the email was correct, but when he clicked it to call, the wrong number came up in his phone's dialling screen. 🤦♂️
This was my experience and to top it off, checking their website for details of my accessories order today (29th June 2025) shows the message:
"Error establishing a database connection"
So in summary, poor purchase process (no email confirming order details etc), no advance call from locksmith, product non compatible and their website is down on a Sunday as well.
27 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced throughout your order and installation process.
We always aim to provide clear communication and a smooth experience, so it’s disappointing to learn that you didn’t receive timely confirmation emails and that the promised advance call from the locksmith didn’t happen as expected. We sincerely apologize for the inconvenience and confusion caused, especially regarding the compatibility issue and the dialing error on the locksmith’s phone.
Regarding the website error you encountered, we understand how frustrating it can be when essential services aren’t accessible, and we actively worked to resolve this as quickly as possible.
Your feedback is invaluable in helping us improve, and we would appreciate the chance to discuss this further to see how we can make things right. Please feel free to reach out directly at support@simpled.tech, or if you prefer, let us know here, and we’ll get in touch.
Thank you for your patience, and again, our apologies for the inconvenience caused.
Best regards,
The Simpled Team
I'm thoroughly impressed with Simpled
I'm thoroughly impressed with Simpled! Their Night Latch smart lock exceeded my expectations. Delivery was lightning-fast, arriving over the weekend. The support team responded promptly to my queries. Most importantly, the lock works flawlessly. Highly recommend Simpled for their efficient service and reliable product!
20 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that the Night Latch smart lock exceeded your expectations and that you appreciated our quick delivery and responsive support team. Knowing the lock is working flawlessly for you really makes our day.
Thanks for the strong recommendation—we’re here anytime you need us!
Best wishes,
The Simpled Team 🚪🔐⚡
Great lock, highly recommend
I purchased my lock over two years ago, and it functioned perfectly until a spring broke, causing the handle to become loose. I contacted several representatives without success in obtaining a replacement part, but after speaking with Steve Kerr, he promptly sent me a free replacement part, resolving the issue efficiently. The lock has been excellent overall; I highly recommend it, and the Wi-Fi bridge is a valuable addition. My wife frequently forgot her keys, but this is no longer a problem.
20 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you for your kind and detailed feedback!
We’re really happy to hear that the lock has served you well over the past two years—and even more so that Steve was able to step in and get the issue sorted quickly with a replacement part. That’s exactly the kind of support we strive to provide.
It’s great to know the Wi-Fi bridge has made life a bit easier too—no more forgotten keys is a win in our book!
Thanks again for your recommendation and ongoing support.
Best regards,
The Simpled Team 🔐📲👍
Great Customer service. Excellent experience
I was fitting my sf-sps lock, and realised that the cable extender was missing. I spoke with Steve Kerr, at simpled. (even when the office was closed at 17:20 on a Friday evening), and he infomred me he will put 2 extenders in first class post tonight !!
Absolute star ! brilliant customer service.. thanks so very much !!
(also the product is great !!! had it working on a test bed !!)
If management is reading this, I think this man deserves a beer !!
20 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Wow—thank you for such a fantastic review!
We’re so glad Steve was able to help you out (even after hours!) and get those extenders sorted right away. We’ll be sure to pass your message along to him—especially the bit about the well-deserved beer, which i am sure i can help with 😉 🍻
It’s also great to hear you’ve had a positive experience with the SF-SPS lock so far. We really appreciate your kind words and support!
All the best,
The Simpled Team 🔧📦✨
As a master locksmith I fitted an SF…
As a master locksmith I fitted an SF model a year ago in place of another manufacturers lock for a very long standing customer with cerebral palsy. The lock with all it's various ways of operating has been of great value.
Should you need help from Simpled they go above and beyond.
13 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for sharing this—it really means a lot coming from a professional like yourself.
We’re especially pleased to hear that the SF model has been a valuable solution for your customer. Designing products that are versatile, reliable, and accessible is a big part of what drives us, and it’s wonderful to know it’s made a difference.
And thank you for the kind words about our support team—we’re always happy to go the extra mile.
All the best,
The Simpled Team 🛠️🔐
Steve and the Simpled Team are always…
Steve and the Simpled Team are always spot on to help over the phone and email providing clear instructions. Also saved us time not once with providing parts in timely manner when it was urgent. We are very pleased with their support and we strongly recommend them. Thank you again! The INVITED team.
14 juni 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi INVITED Team,
Thank you so much for your kind words!
It’s always a pleasure to support you, and we’re thrilled to hear that Steve and the team have been able to assist promptly—whether over the phone, by email, or with getting parts to you when time mattered most. Helping things run smoothly on your end is exactly what we aim for.
We truly appreciate your recommendation and your continued trust in Simpled.
Thanks again from all of us!
Best regards,
The Simpled Team 📞📦🔐
purchased a door lock
made a mistake on my order they phoned me back very helpful
29 maj 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you for your feedback!
We’re really glad we could catch the issue with your order and get it sorted quickly. Mistakes happen, and we’re always happy to help make things right—just a phone call away.
Thanks again for choosing Simpled!
Best wishes,
The Simpled Team ☎️🔧
Rusty external face
Sent 28/2/2025
"Good morning,
I bought a smart lock from you last year. So far, it has been a great product in terms of how it functions and its reliability. However, it has developed rust on the weather-facing side of the lock. I have attached images of this.
Would it be possible to have replacement parts sent to me under the warranty, so that I can replace the rusted parts?"
At the time of writing (1/6/2025), I haven't heard back from them.
28 februari 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hello, we are very sorry to hear this and more than happy to help, except we dont have any information on finding you and your order. please reach out to my personal email of business@simpled.tech and i would be happy to help.
The lock is as good as it claims, does exactly as it says on the tin
The lock is as good as it claims on the Simpled website and the description is accurate.
Having just had a new uPVC front door fitted I was concerned about having to make modifications and invalidating the warranty. The lock fitted perfectly with no modifications required at all.
Following the supplied instructions I found it relatively easy to fit and it works exactly as I expected. The SS-SP version I got was not the cheapest, but it is well made and I thought good value for money.
21 maj 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you for your thoughtful review!
We’re so pleased to hear that the lock lived up to expectations and that the installation went smoothly—especially with a brand-new uPVC door. It’s great to know the SS-SP version is proving to be a solid investment and delivering the quality and performance you were looking for.
We really appreciate your trust in Simpled and are here anytime you need assistance in the future.
Thanks again for your support!
Best regards,
The Simpled Team 🔐👍
Our Simpled key pad lock is in constant…
Our Simpled key pad lock is in constant use in a sports club setting and has been a real bonus as we have now disposed of all the costly keys and electronic fobs.
Customer service from this company has been fantastic. They actually answer the phone quickly and resolve any queries very promptly. No hesitation in recommending or using again.
4 april 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for taking the time to share your experience!
It’s fantastic to hear how well your keypad lock is working out in your sports club—especially knowing it’s helping eliminate the hassle and cost of managing keys and fobs. That’s exactly the kind of difference we aim to make.
We’re also really glad our customer service team could support you quickly and effectively. Your recommendation means a lot to us, and we’d be thrilled to help again whenever you need.
Thanks again for your support!
Warm regards,
The Simpled Team 🔐💬
Hugely impressive technical support
I was hugely impressed by the technical support. Having spent months trying to find a local locksmith who knew anything about smart locks it was a revelation to contact Simpled. I spoke to a human being, not some hopelessly badly-programmed chatbot, and got detailed answers to every technical question, reasoned recommendations for which lock would be best for our village hall, and helpful advice on installation. Simply first-class service.
17 april 2025
Omdöme utan inbjudan
Svar från simpled.uk
Hi there,
Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience with our technical support team.
At Simpled, we believe smart locks shouldn't be complicated, and it's great to know we could provide the clear, human support you were looking for—especially after your long search. We're really pleased we could help you find the right solution for your village hall and make installation easier too.
If you ever need anything else or just have more questions down the line, don’t hesitate to reach out. We're always here to help.
Thanks again for your trust and support!
Warm regards,
The Simpled Team 🛠️🔐
Detta är Trustpilot
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