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Fantastic support from the team. I couldn’t have expected more.
We love the thumbprint access.

I have 2 of their locks, had a few problems fitting one and the customer service was excellent. After 2 phone calls problems solved.

Great work, thank you

Dear Simpled Team,

I wanted to thank you for the outstanding customer service I received recently, especially from Angel from your support team. When my door lock failed, Angel responded almost immediately and shipped the necessary parts right away, getting my home secure again in no time. Their professionalism and speed were exactly what I needed, and I will definitely recommend your products & service to anyone looking for new door lock products.

Thank you again for making a stressful situation so easy to handle. :)

- Gareth

I've had 3 Simpled locks now for about 20 months.
One of them started showing a bit of a problem. One email to Simpled was answered promptly and the problem solved.

Disappointing experience, researched locks in advance, when ready to order :

simpled don’t answer the phone .. EVER !!

They don’t fur fill their offers

The chat support are not interested in helping they just want to take detail & send quotes

All of this before a purchase can you imagine what the after service would look like

Remotely operated Smart locking system.
The initial contact and discussions about my needs were very productive and allowed me to purchase the equipment needed. The delivery of which came by different carriers, one of which, the most important bit the Lock, went missing. Simpled accepted the word of the carrier who insisted they delivered when I could prove they hadn't, and speaking with a human proved problematic, especially as I had someone arranged and waiting to fit it along with an extended system.
That being said! When it did arrive the security systems man employed to fit my extensive set up said it was easy to fit and an excellent product, to which I entirely concur, and that he would recommend it to any of his clients looking for a similar system.
Having been installed and working now for some six weeks it is working as well and as we hoped and would highly recommend it.
But for the delivery hiccup I would have given them Five Stars, however they did redeem themselves and would recommend for their technical expertise.

I purchased and had my double sided smart lock installed about 2 years ago.
It’s a brilliant lock, and it gives me peace of mind about my home security.
Yesterday, it decided to have a day off, and wouldn’t let my open my door to get out. Alexa, wouldn’t unlock it either, so I rang Simpled, and explained my concerns.They arranged for one of their technicians to give me a call back. Steve Kerr, called me straight away, and talked me through some procedures. In no time at all, My lock was up and running, again.
I would highly recommend Simpled, for their locks and their sterling, after sales. Two years after the purchase, they still helped me. You can’t fault that!

I had an issue with my fingerprint reader after some months of use. I emailed the service dept and was dealt with quickly and with a satisfactory outcome.
I'd used them before for missing fobs and they were super fast in sending new ones.
This company is very good at a personal service. A1 .

Very good after sales service. There was a fault in my door lock and they sent me a new part straight away

Love my new door lock
After my last one from another company, this is a far better lock with really good functions.
The customer service was excellent.
Fitting was easy after watching the instructions online a couple of times.

So after a lot of research and back and forth with the simpled tech team I tried a couple of options. In the end I came to a decision that the MF cylinder lock would work best for me. The lock its up and running and works perfectly I am very pleased with my cylinder lock and keypad. It was very simpled to fit, I did have to cut the spindle to size but wasnt a big deal if you have the wright tools for the job. Now I dont have to worry about my daughter loosing her door keys or struggling to find my key to get in the house with a buggy and bags of luggage. Simpled made life simpled literally. My door has a 3 point locking system and didn't lock once closed behind me or didnt have a pull the handle up to lock. Now this piece of equipment makes sure my door is secure even if I forget. With my 3 point locking and a thumb turn lock made it limited to what I could use on my front door but after all the MF cylinder was less work than all the others and I didn't have to strip the whole door to fit it just had to change the cylinder lock. Perfect. Im very happy and thank simpled for the swift responses when advice was needed. They are always just and email or phone call away so helpful.
I done this and change my own lock by myself its that simple.

Below is the list of pathetic experience so far
1) Sent wrong colour item first time
2) After complaint, sent again the wrong colour
3) Third time lucky, received ordered colour after a week of original order
4) It has 3 scratches at different places
5) Rubber pads were full of white dusts
6) App keeps showing unauthorised error while setting for the first time
7) Resetting the device did not work
8) No manual or help supplied. At least chinese seller do provide some instructions though english was okay. How come this company is UK based.

Owner of the company should read this and act accordingly

I’ve purchased about a dozen of these locks over several months for my Airbnb properties. While most function adequately, I’ve experienced recurring issues with the handle bolt. The bolt that secures the handle repeatedly loosens over time. Simpled support advised me to tighten the Allen screw with pliers, but even after doing so, it still works loose.

This has created a serious safety concern: guests have found themselves unable to exit, which is a fire hazard since the key can only be used from the outside. I’ve now resorted to applying Loctite to the bolt threads, which seems to help, however only time will tell. This points to a clear design flaw.

I strongly believe this issue should be disclosed in the product documentation and ideally a more permanent fix should be implemented—or at the very least, a note should be included in the box to warn customers.

Secondly, the battery cover is poorly designed. The threaded insert that holds the screw broke away from the device and stuck to the screw itself. As a result, I’ve had to tape the cover in place just to keep it secure.

I have found Simpled support to be ok, they did replace a lock for me and another part that was needed, however it was not a quick process, this left me frustrated and having to guide guests in to other doors. When I complained they recommended that as a commercial operation I should have spare locks in stock, I don’t understand why I should need to if the product and after service is of an acceptable standard, if that is the case should I keep a spare everything?

I am yet to see in time if these locks will serve me well, however for a lock priced around £300, the build quality is disappointing, especially compared to alternatives like Yale. There is a similar lock available on amazon for a lot less, it looks exactly the same, I believe these are poor quality just purchased out of China and rebranded Simpled. Given these issues, If I could go back I certainly wouldn’t choose to purchase Simpled again.

Superb product and amazing personalised customer support. I had an issue fitting to my none standard door and they offered lots of support and sent additional parts to help overcome the issues. Nothing was too much trouble. Timely, efficient and extremely helpful support. Highly recommended

Excellent door lock.
Took me a while to persuade myself I needed the lock, but now after only 1 day of having it I'm a convert. Thinking of changing my other door to a simpled lock too now.
Customer service has been perfect.

Bought a Simpled TF smart lock,WiFi bridge and a door sensor from Amazon all easy to fit I had a intermittent fault with the door sensor, contacted Simpled technical services who rectified the problem. The best technical support I have ever contacted

One of the locks i purchased in february developed a technical issue, this was resolved in a couple of hours by support and a new lock sent out, excellent customer service

I purchased the DFF-SP smart lock awhile ago I'm so pleased with the lock,no more kids losing or leaving keys in the lock,recently I had a problem with the lock,panicking and stressing that the lock will fail and completely leave me locked out .The support team came to my rescue,reasured me my lock would not leave me locked out,they stepped up with fantastic communication phone calls and emails and came up with a solution to my problem. I will not hesitate to recommend this company to anyone, not just because the locks but also the amazing support you get from them ,second to none

I bought Simpled Smartlock EF Model.
Their customer support is first class before I bought and after I bought it. They explained what I need step by step with clear instructions.
Fitted the orginal SS model I bought. They were very happy to exchange it with EF model without any fuss.
Fitted the EF model myself in about one hour.
I recommended it to friends. I don't know whay not everybody is buying the smartlock.

The lock works perfectly.

Nofal Elias

I've tried 4 other brands for my terrace glass door in the Philippines. The Simpled Slim SF model is super easy to open/close from the inside, and Airbnb guests don't need to bother lifting up the handle counter-clockwise to lock the extra closing mechanism; the lock is automatically locked anyway. Fingerprints work well after 3 months of testing. Also the Wi-fi bridge works better than my previous TT-Lock compatible smartlock's Wi-Fi bridge. Installation took 1h. We had to cut off 2mm of the door frame to be able to close the door, so measure carefully before buying. Chat support was awesome, and delivery to a remote island in the Philippines only took a few weeks.