Martin Omdömen 

163
•
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Easiest 5 star review i could ever give. Perfect every time and we are lucky to have such an honest and reliable source for our shiny cravings. Been a customer for over 9 years and every single... Se mer

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Betygsatt 5 av 5 stjärnor

Have used Martin's Silver Trader service numerous times now. - Excellent range of goods - Top quality; if he feels there's any issues with the coins he gets, he prices accordingly - Great prices... Se mer

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Betygsatt 5 av 5 stjärnor

Prior to placing an order, I emailed Martin with a few questions. He answered them promptly, which was helpful. Items were posted via Royal Mail's 24 tracking system. They arrived well packed - coins... Se mer

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Betygsatt 5 av 5 stjärnor

Smooth transaction, quick turnaround, legit product, well packaged, fast delivery. The store experience was great too, with all silver bullion coins available in one category - sortable by pr... Se mer

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Företagsinformation

  1. Guld- och silverhandel
  2. också i
  3. Metallverkstad

Skrivet av företaget

Supplier of Silver Bullion Bars & Coins to the North of the UK. Silver Trader is a Silver Bullion & Silver Collectable supplier based in Newcastle upon Tyne


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

163 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(163)

26 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Outstanding customer service

Outstanding customer service. High quality items and honest descriptions. Always happy to deal with Martin and newsletters are eagerly anticipated.

3 september 2021
Omdöme utan inbjudan
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Svar från Martin

Thank you for your review :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

A credit to the silver community

Martin is the kindest man, has the best prices and the best customer service of any bullion dealer in The UK. I have been a customer for about 2 years now, not one single time has there ever been any issue whatsoever with any order or his conduct, in fact, his customer service is outstanding. There are full confirmations for every step of the order, from receipt of payment to order processing and finally delivery. He dispatches next day following order, extremely fast and packaging is overkill, bubble wrapped, inside a bubble mailer and then inside a second bubble mailer or box. His prices are amazing, his packaging is amazing, his quality control is amazing and always transparent and his attitude and customer service are outstanding not only relative to others in the bullion business but relative to any and all business owners. Martin is a credit to the silver community and a thoroughly excellent human as displayed by his polite nature, business attitude and customer service excellence.

Pay no attention to 1 star reviews written by Karens

@Larah D
If you jump on a hype band waggon and start buying silver with no experience then complain about milk-spotting which is going to happen to most 999 silver, especially if it's Royal Mint silver which is notorious for terribly spotting due to their manufacturing practices then you have no place leaving 1 star reviews for the best bullion dealer in The UK. You don't understand silver and you are not part of the community.

William James Letham

3 september 2021
Omdöme utan inbjudan
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Svar från Martin

Thank you for your review William :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

UK’s finest Silver Trader

Great reliable service; Silver at the best prices and condition in the UK. Thanks Martin for all your friendly support. Wishing you all the best!

3 september 2021
Omdöme utan inbjudan
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Svar från Martin

Thank you for your review Samir :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

Best silver dealer best service!

Have been buying silver coins from Martin for about 2 years now. His service is second to none. He typically has a far better range of bullion coins in stock than all of the big name dealers, his prices are usually better and he despatches items very quickly. In the (very rare) event of any issue you can get hold of him by phone or email very easily. I have no hesitation in recommending him and would not want to go anywhere else.

3 september 2021
Omdöme utan inbjudan
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Svar från Martin

Thank you for your review Gillian :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

Top marks for Silvertrader

I’ve bought many coins from Martin over the last 6 months. Prices are good, communications are timely, goods arrive promptly and packaged well. Everything I’ve bought (bullion or ‘b’grade) have been exactly as I’ve expected them to be.
I can’t fault Sivertrader in any way.

3 september 2021
Omdöme utan inbjudan
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Svar från Martin

Thank you for your review Duncan :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

Excellent

I have used silvertrader for many years and have never had a problem. The coins are excellent and delivery via Royal Mail is very quick. Keep up the good work.

3 september 2021
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Svar från Martin

Thank you for your review Mr. Marston :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

I have been buying silver coins from…

I have been buying silver coins from Martin, The Silver Trader for several years now. He offers advice in a friendly and professional manner and nothing is too much trouble for him. His range of silver coins is fantastic, providing discounts for multiple purchases. Coins are received within 24/48 hours of purchase and very well packaged indeed.

One time I phoned Martin as I was seeking some coins that were out of stock everywhere and he managed to source them for me for which I am extremely grateful. Always have a great experience with this company so much so that they are my preferred supplier.

As with any product, one should be aware that some national mints do not always turn out perfect coins in bullion so if perfection is required from such known mints, then proof coins are the way to go. I avoid such mints known for milk spotting on coins.

The range of coins Martin stocks is amazing and the information he gives on each coins is fantastic, the best I've come across making me desire so many. My only problem is that my eyes are bigger than my wallet!

3 september 2021
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Svar från Martin

Thank you for your review Cathy :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

The Greatest Silver Dealer in the North maybe the World??

For the last 3 years I have been buying Silver Coins off Martin at SilverTrader to help boost my investment portfolio & also because I love Coin Collecting. Since I've known Martin he as always been very professional and is always there to offer friendly advice either by email or phone & pretty much instant response. Martin also cares about is customers & the coin community & goes out off is way to source the latest releases and in my opinion he offers a very competitive pricing specially as he doesn't charge anything for postage & we all no how much special delivery costs and these are costs he could pass on to is customers but he doesn't so that to me shows that Martin does care and at least trying to keep is customer base Happy by not adding more costs

Like I said at the beginning I have spent thousands off pounds on bullion coins I don't expect each coin to be pristine or perfect as there bullion if I wanted perfect then i will be looking at Silver Proof Coins at 3 x the cost so Martin keep it going buddy I am happy to continue to use you as my Silver Supplier as I don't trust too Many others but you I trust whole heartily m8 plus I'm looking forward to the New Coins you will bring to your customers in the future I can't wait.

So to Cap if you want to buy Silver Coins at a very competitive prices and you need someone who is trustworthy, reliable , knowledgeable, as a wide range off Coins to suit all tastes , Monthly discounts , Free Postage , A great Website , then Martin at SilverTrader is your guy go now !!! you wont be disappointed.

3 september 2021
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Svar från Martin

Thank you for your review Jamie :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

Perfect service

I buy all my silver coins from Martin. Always dispatched quickly, packaged safely. Always has a great selection of silver coin and bars. Always perfect service.

2 september 2021
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Svar från Martin

Thank you for your review Stussy :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

Best Silver Bullion Seller out there!

I have been purchasing silver coins/bars from Martin, at Silvertrader, regularly for several years with full trust in his integrity - and find that I always but always get great service and great value. Martin replies to queries and requests very quickly (even in the wee hours when I have messaged him). I truly believe that you won't find a better and honest UK silver dealer (or anywhere, in fact).

2 september 2021
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Svar från Martin

Thank you for your review Joe :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

A superb supplier

I have been buying from Martin for a few years now and so felt it was time to offer a review. His service is always exemplary - the coins are well packed and sent out extremely quickly. Martin always responds quickly to emails and gives great advice. His regular newsletters are always something to look forward to too. As a supplier of silver coins, I can't fault him - and his prices are amongst the best. Highly recommended.

2 september 2021
Omdöme utan inbjudan
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Svar från Martin

Thank you for your review Robin :-)
Sincerely martin

Betygsatt 5 av 5 stjärnor

Brilliant service as always

Brilliant service as always, coins always dispatched same day or next depending what time of day I make my mind up as to which marvellous coins I want,
I’ve been buying silver from Martin for a few years now,and he’s always gone the extra mile.
Keep up the great work Martin and thanks again

Best wishes
Daz

2 september 2021
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Svar från Martin

Thank you for your review Darren :-)
Sincerely martin

Betygsatt 1 av 5 stjärnor

Concerning comments

Firstly I was on board with everyone else. When I first found Martin's site and saw the positive reviews this gave me the confidence to buy. At the time when I discovered his site he wasn't taking any new customers. I had messaged him asking when he would be as I was interested in buying a few coins for my dads upcoming birthday. Straight away he got back to me telling me he had created an account for me. I had made 6 orders so far with him and as everyone had mentioned his service was great. Coins were pristine, dispatch/delivery was fast, competitive prices and communication was great. Now for the reason why I have left 1 star is down to the last order I made. I had purchased 7 Queens Beasts Completer Coins and sadly 3 had milk spots. I messaged Martin with photos telling him about this. 9pm that night I received my first call from him. He didn't seem too happy about me not wanting to keep the 3 coins. Comments were made about how he can't do this every time otherwise he would be out of pocket. I was at the time hoping for a replacement but before I got the chance to ask he had said he would have sent a replacement but there's no point as the same will happen again. He also said milk spots come and go which I was very taken back by considering his line of work. I was also told photos can make milk spots look worse and comments were made about maybe getting a different hobby as it's to be expected with silver. I think if on your site your going to also sell Grade B coins aswell which are listed as having (Marks/Milk Spots) then people will expect coins they buy to not have the said issues. I was really taken back by this conversation and at the time had no choice to challenge anything that was being said because I didn't want left with 3 coins I paid for and was unhappy about. When I had mentioned I would like a refund his words were "Well you'd obviously have to send them back" rather than yeah just send them back. I didn't like the insinuation of me expecting to keep them. Martin accepted the return, gave me clear instructions on how to send them back and the day they were delivered to him a fast refund was issued along with the return postage costs. For me the conversation didn't have the friendly service that's advertised, certain comments said were very worrying. I was left with a bad taste in mouth and was made to feel unable to buy from him in the future due to the fear there was ever a problem again and not feeling like it can be addressed. - Larah.

Reply To The Sellers Response Below - I felt compelled to reply to this after seeing the ebay comments as I found them very alarming. I would like to say as a customer I'm trusting a seller (business) with my private information that is stored on their site. The fact you have used my location to track me down on other platforms is very unprofessional and borderline harassment. The fact you have also shared ebay details for others to see which I would like to point out isn't even my ebay account but a family members is also unprofessional and upsetting and the fact you gave none of that any thought is worrying. You seem to have no regards for customers personal information therefore safety. (Do not contact me again)

12 augusti 2021
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Svar från Martin

Dear Miss Donaldson,
I’ve waited a few days and reached out to you by email first in the hope of understanding why you have written this rather defamatory misrepresentation of my person & the phone call from the 26th of July especially as you have sent me so many thank you emails on previous orders such as:
“Just wanted to thank you for the rapid dispatch/delivery. Coin arrived today and I'm so happy with it and think my dad will be too. You really saved my arse as I had bought my dad a coin for Father's day from another seller just before I discovered you, which went walkies in the post,”
&
“That's that paid for. Also thanks very much for the discount I wasn't expecting that. Thanks for everything.”
&
“I'll definitely be buying more from you in the future and will make sure to recommend you “

Firstly I’ll go through the chain of events:
you originally purchased the items from me on the 15th of July which were delivered to you on the 17th, 9 days later on the 26th of July you emailed me stating you had problems with 3 of the coins and said “it wasn't till I was opening up the capsules today that I noticed 3 out of the 7 coins I bought have milk spots which I'm gutted about.”
I rang you to try and resolve the issue & we spoke for 8 minutes until 21.04 (I’ll come back to this) At 21.05 I emailed you the return details,
On the 28th of July at 14.28 I received the 3 coins back and emailed you at 14.41 asking for bank details for the refund (2 of the coins were fine by the way the 3rd one was starting to milk) at 17.40 I transferred the funds to you and received this thank you email from you at 18.11 stating “Got the funds straight away, Thanks again”
There was no indication of hard feeling from yourself until you published this review on Google, trustpilot and god knows where else on the 12th of august a full 15 days later.
Which brings me to the conversation on the 26th of July I was from the beginning polite asking if it was ok to talk, at no point during this 8 minute conversation did I refuse your right to return the items, my actions & the speed of which I handled your refund speaks for itself, we discussed a few things during this conversation & you have pointed out some of the topics that we discussed in your review but completely out of context!

Examples:
that photo’s show milking on silver coins which the naked eye cannot see this was touched on in your email “it wasn't till I was opening up the capsules today that I noticed 3 out of the 7 coins I bought have milk spots” or just ask anyone with a camera how the lens picks up on more imperfections I’m sure they will confirm this
That coins can milk up over time, not sure why this advice based on my line of work should be an issue & judging by your eBay listing description it appears another one has started to do this even after your inspection proving my point.
I tried to explain that these are bullion coins meant for investment, they are never 100% perfect & because these items are exempt from buyer’s remorse under the distance selling regulations that you needed to be aware of that for future orders as I can’t repeatedly accept every coin back that has a small blemish. It’s why I advised you against buying royal mint products in particular and gave you advice on not using the new capsules you purchased with inserts as they tend to make things worse.
I really do not know what to say about all this but I do wonder that as you were & still are reselling the coins on eBay!
“eBay id hnkd_24 item number: 154570387344” with the silver price hammered down over the last week that you may have decided to either take your frustration out on me or perhaps you were hoping that by giving me these negative reviews (a dirty trick on eBay) it could entice me to take these coins back as well.
After all trying to return more coins having already returned 3 after personal inspection without some kind of leverage over me might be a hard ask!

Wishing you all the best sincerely Martin

Betygsatt 5 av 5 stjärnor

I bought some amazing coins

I bought some amazing coins, silver trader is a great local shop. Martin is always very helpful if you need advice. The post is incredibly fast with tracking for peace of security.
I highly recommend to anyone new, your getting a genuine product, with peace of mind.

31 juli 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First buy

As a first time buyer
I found this guy so helpful ,
From the advice given,
To placing my order which arrived within 2 days .
The silver bars I ordered,
Are of such good quality.
Matching the service I received.
Highly recommended.
Thanks Martin..

10 mars 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely superb

Absolutely superb seller. Quality of coins is great, website is good and always delivered quickly. Brilliant communication on order status via email too. Highly recommended.

19 november 2020
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Betygsatt 5 av 5 stjärnor

5 STAR SELLER

I have made several purchases from Martin and have never been disappointed.Fast free delivery and spot on prices.I recommend this company.

22 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best Value, Biggest Selection, Great Service

I have bought several silver pieces from SilverTrader and would be reluctant to go anywhere else. The prices are consistently lower than the big bullion dealers. My coins always arrive within 3 days and are packaged very well indeed- reminds me of a game of pass the parcel! The site has a great selection of coins with products from all of the best known mints. If I wasn't about to start university I would certainly be tempted to buy much much more. I'd love to see perhaps some fractional gold being sold in the future, or some of the 5oz/10oz/1Kg Perth Mint silver coins.

20 augusti 2020
Omdöme utan inbjudan

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