I had a call and training with both Amber Manly and Miro. This was the first time I had used a printer like this and I was only about 2 weeks into my new job so this was all new to me. But the trainin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great piece of software & equipment. the team at silver fox were really helpful when buying especially Amber who explained what the capabilities of the silver fox printer are Miro was brilliant... Se mer
Företaget har svarat
Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Se mer
Företaget har svarat
Best cable label company We came over from another supplier Actually another supplier who were offering terrible after sale care and service We decided to make the jump to Silver Fox and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Kontaktuppgifter
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Storbritannien
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
4,9
Utmärkt
177 omdömen
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Using the Legend 2 part laser print…
Using the Legend 2 part laser print labels for panel builds. Great product, easy to use and customer service is fantastic. Really helpful and willing to give ant training required.
25 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Ian
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Always a great service from Silverfox.
Always a great service from Silverfox.
Constant contact and if there are any issues they are at the end of the phone ready to help.
Make my job very easy!
20 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Scott
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
We are using the Legend labels
We are using the Legend labels, these are the cheaper ones that come on a roll Horizontally and needed a bit of setting up. Miro Wachulski from SilverFox was very helpful and got it sorted for us.
6 mars 2024
Svar från Silver Fox
Hi Ilyas
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
always fast and help is on hand when…
always fast and help is on hand when needed.
have used them for years.
19 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Lee,
Thank you for your review. Much appreciated!
Speed is crucial when working with engineers - time is of the essence when labels are being printed. We are always on hand to help when required, to get you printing as soon as possible.
Thanks for using us for so many years.
Don't forget to book in your free of charge training on the solution to make sure you are saving as much time as possible and getting the most out of your investment!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Returning customer
I've used the fox in a box system with current and with my previous employer, I was approached by Silver fox in my previous company and they were great in showing us what it could do for us. When moving to my current company it was one of the first improvements we made. We use it only for cable marking, it saves a huge amount of time and the labels are very durable, (we are in quarrying/aggregates/lime production).
Silver fox are currently working with us to see what else the system can offer us.
15 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi,
Thank you for your review. We really appreciate it.
Thanks for taking us with you to your new company, we're glad we made such a positive impression the first time round.
One of the things that sets Silver Fox apart is our willingness and ability to work with our customers to understand their requirements and work out how they can get more out of the Fox in a Box. We're happy to help.
Don't forget to book in your free of charge training to save even more time with the solution.
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Good product & a variety of labelling…
Good product & a variety of labelling solutions, great customer service.
14 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi,
Thank you for your kind review.
Yes, the selection of labels that we offer is fairly expansive and even better they are all printed with the one printer - The Fox-in-a-Box!
One Software
One Printer
One Ribbon
Don't forget to book in your free of charge training to get the most out of your solution.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great Customer Service and Support
I sent a message via my Sales contact, and within 5 minutes, the Support Team had got in touch. Miro guided me through the process and pointed me in the right direction to sort out the problem. He showed great patience as I was struggling to navigate around my screens. Top support.
11 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Dave
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Easy to use equipment
Easy to use equipment , and online support with training .
12 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi David
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great support and customer service
12 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Dave
Thank you for your great review. We really appreciate it.
We pride ourselves on customer support and service. No one prints labels when they have time to kill, so we have to be active in responding to queries.
Don't forget to book your free-of-charge training to get the most out of your solution.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Fox In A Box
Silverfox is a good and reliable product which also covers a wide range of labels solutions. I have been using Silverfox for over 15 years in the Datacenter industry and found it has a great format for patch leads, i would be happy to recommend this to anyone looking at labelling product.
Kind regards
Lyle Van Hoorn, Chevron Products UK Limited
11 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Lyle,
Thank you for your great review. We're pleased to hear from such a long-standing customer and hope to support you for many years.
One thing to remember is that the labelling software includes free-of-charge software updates for life. This means the software you purchased 15 years ago is just as advanced as someone who bought one today at no extra development cost.
Don't forget to book your free-of-charge training to get the most out of the solution.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
WE DIDNT KNOW FULLY WHAT WE WANTED BUT…
WE DIDNT KNOW FULLY WHAT WE WANTED BUT SILVER FOX STAFF TALKED US THROUGH THE DO & DONTS ETC HAD GOOD DELIVERY OF FOX IN A BOX
GOOD BACK UP AND SET UP, OUR SITE SUPER HAS IT SET UP ON HIS LAPTOP AND IS REALLY HAPPY WITH THE SYSTEM, THE THERMAL LABELS ARE EXPENSIVE BUT YOU GET WHAT YOU PAY FOR , AND ARE BEINGN USED IN NA SEMI MARINE ENVIRONMENT AND ARE HOLDING UP WELL
GOOD AFTER SALES BACK UP AS WELL
WE WILL BE USING SILVER FOX AS MUCH AS POSSIBLE FOR OUR FUTURE PROJECTS
6 september 2023
Omdöme utan inbjudan
Svar från Silver Fox
Hi Steve,
Thank you for your lovely review.
We pride ourselves on understanding the customers' requirements and working with them to find the most suitable label. We're glad you found the setup so easy; the plug-and-play nature of the solution means you can get up and running immediately.
You're correct in saying, 'You get what you pay for'; this is especially true when labelling. Print and install a substandard label, and it spells trouble further down the line. Silver Fox's high-quality labelling solution, paired with the free-of-charge training and support to ensure you save as much time as possible, makes it a no-brainer. It's our pleasure to support you.
If you have any further queries or want to book free-to-charge remote training, please don't hesitate to contact the team.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
We have been using the fox in box…
We have been using the fox in box printer with the Fox flo UV stable tie on cable labels for over 9 years. Not only does this system save time, we have found that the labels have not faded even through they are fitted externally on a tier 1 chemical site, would highly recommend.
1 mars 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Robert,
Thank you for your review.
The Fox-in-a-Box is undoubtedly a one-of-a-kind solution, and we're glad you are getting the most out of it.
I'm pleased to hear you had a positive experience with the Fox-Flo. It is such a good label, suitable for all different kinds of environments. Like the one you have described. Please recommend us to your colleagues and peers who require labelling on their projects.
Make sure you get the most out of your solution and book your free-of-charge training with the team to save even more time on your jobs!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
I appreciate for your quick response…
I appreciate for your quick response and support.
29 februari 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Anoop,
Thank you for your review!
Yes, we try to be as proactive as possible when responding to customer queries. Time is the one resource you cannot get back, and when it comes to projects, typically, it is the most valuable asset!
Make sure to get the most out of the solution by booking your free-of-charge training.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Installed the software on a standalone…
Installed the software on a standalone laptop and initially had an issue where we were unable to print. Went to the SilverFox website and contacted support via Web Chat. Support remoted in and changed some printer settings which resolved the issue. All up and running within 30 minutes.
26 januari 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi!
Thank you for your review. We really appreciate it.
We get a lot of good feedback about our support here, but it's nice to see another.
Speed of response is critical for us, and we try to resolve challenges as quickly as possible to ensure that engineers are not slowed down by labelling.
If you want to get even more out of your solution, feel free to book free-of-charge training. Sometimes, 10 minutes of training can save hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Non heat shrink labels…
The slide on non heat shrink labels have saved us time from using the tie wrap style as these are quick and easy to slide on.
Excellent and prompt printing service
Would recommend
19 februari 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Gary,
Thanks for your review. We really appreciate it.
The non-shrink tubing is a game changer for so many engineers, saving them hours on every project. The shape is specially designed to slide on easily while still gripping the cable.
If you have any questions, please don't hesitate to get in touch.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Svar från Silver Fox
Hi Colin,
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
The fox Flo cable labels are very well…
The fox Flo cable labels are very well made and durable. Amber from silver fox is extremely helpful. an all round good service.
21 februari 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Lewis,
Thank you for your review.
Yes, the Fox-Flo® labels are the most highly tested and durable cable labels on the market, so it's no surprise that you like them.
We're happy to help.
However, better than our label quality is the service we provide to all customers, and Amber is one of the best at this. I will pass your feedback on to her.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
We are happy we chose Silver Fox.
We are happy we chose Silver Fox.
Silver Fox customer service is excellent. They always listen and help with suggesting the best products to fit our needs.
19 februari 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Dave,
Thank you for your review - we really appreciate it.
The team work so hard to make labelling easy for our customers. This year is our 45th birthday as a company, so we have a lot of experience supporting customers on global projects.
We aim to share this knowledge and experience with customers to save them time.
Take full advantage of the free-of-charge remote training to get the most out of your investment. Ten minutes of training can save hours in the long run.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
I'd mainly use the legend tie-on range…
I'd mainly use the legend tie-on range which is very easy to use and print. Over the years the silverfox support team have been very helpful for labacus software and licence support.
15 februari 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Colin
Thank you for your review.
It is always nice to get feedback from customers. Especially longstanding ones.
We are happy to help, and please make sure you are taking advantage of your free-of-charge training and support to get the most out of the solution.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Solved my alignment issue quickly
I missed a key step in loading the Silver Fox tie on cable labels and the print was out of alignment. Miro from SF walked me through the process and solved the problem in under 5 mins. Thanks.
12 februari 2024
Omdöme utan inbjudan
Svar från Silver Fox
Hi Stuart,
Thank you for your kind feedback.
Miro and the support team work hard to ensure users have everything they need to start printing. It helps that the development team have made such a simple, user-friendly solution.
Something we are very proud of.
If you have any questions, please let us know.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
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