It seems okay.I've been using it for about six sections.I realise I'm a little bit wetter than I use to be apart from that.I haven't really noticed any difference .. i didn't have any problem with uri... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... Se mer
Företaget har svarat
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... Se mer
Företaget har svarat
Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Kontaktuppgifter
Galileistraat 17, 3029AL, Rotterdam, Nederländerna
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4,0
Bra
254 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I haven’t received the item yet
I haven’t received the item yet! Or a reply from my email asking where it is??
2 juli 2023
Svar från Silk'n
Dear Abi,
Thank you for your review.
We are currently in contact with you about your order. We are trying our best to find out where your order is. We are very sorry for the inconvenience.
Kind regards,
Silk'n Team
Received replacement heads very quickly
3 juli 2023
Svar från Silk'n
Dear Diana,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivered on time and they were exactly…
Delivered on time and they were exactly what I needed.
30 juni 2023
Svar från Silk'n
Dear Mr. Rouse,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Item not sent and terrible customer…
Item not sent and terrible customer service.
Chased seller and they said the product was out of stock despite website showing as available. I was told it would be sent at the end of the week (5 days after order). Still no dispatch notice or update from customer service.
25 juni 2023
Svar från Silk'n
Dear Naomi,
Thank you for your honest statement.
Unfortunately, due to logistical difficulties, we were not able to dispatch the order in time.
in the meantime, the errors have been corrected and all shipments have been sent to the customers.
thank you for your loyalty,
with kind regards,
The Silk'n team
The product I have bought was not in…
The product I have bought was not in stock...should not be possible to buy it. You have arranged delivery but still not dispatched the product...
22 juni 2023
Svar från Silk'n
Dear Oskar,
Thank you for your honest statement.
Unfortunately, due to logistical difficulties, we were not able to dispatch the order in time.
in the meantime, the errors have been corrected and all shipments have been sent to the customers.
thank you for your loyalty,
with kind regards,
The Silk'n team
Great product does a really good job.
4 juni 2023
Svar från Silk'n
Dear Hugh,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Not delivered
17 maj 2023
Svar från Silk'n
Dear Fiona,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Great product
Great product - made my very rough feet lovely and smooth. Super fast delivery too!!
17 maj 2023
Svar från Silk'n
Dear Jan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Svar från Silk'n
Dear Susan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Svar från Silk'n
Dear Fern,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Placing the order was easy
Placing the order was easy. But dispatch of the Oder had taken a long time. Thsnks
20 april 2023
Svar från Silk'n
Dear customer,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Easy to order replacement heads for…
Easy to order replacement heads for toothbrush.
Quick delivery as promised
10 april 2023
Svar från Silk'n
Dear Mrs Henry,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Fast delivery goods as described
25 mars 2023
Svar från Silk'n
Dear Hermione,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivery was seamless.
30 mars 2023
Svar från Silk'n
Dear Eyitayo,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
I ordered and paid for the items on Mar…
You asked me to contact the customer service again, however, I got exactly the same reply from your staff saying the following. It's a wasting a time!
"For some reason the order did not come through in our system.
We are currently sorting this out.
I am sorry but I can not tell you when your order will be delivered.
I will let you know once I know more."
I ordered and paid for the items on Mar 28 and there is no updates till now. Poor customer service.
28 mars 2023
Svar från Silk'n
Dear Vivian,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Delivery service
The courier delivered the parcel in the lobby of the building without any notice.
21 mars 2023
Svar från Silk'n
Dear Kit,
We are very sorry to hear that your order was not delivered at the correct place.
We apologize for that and hope it will work better in the future.
We also hope that you will enjoy and be successful with our product.
Best regards,
The Silk'n Team
The 3 pack replacement head I’ve order…
The 3 pack replacement head I’ve order not yet received. But learn the item cancel
After trying emailing the company. Someone is investigating my refund. Hopefully the brush heads will be in stock in UK soon.
10 mars 2023
Svar från Silk'n
Dear Len,
We are very sorry to hear that your order is cancelled.
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
I have not yet received goods????
I have not yet received goods????
I THINK THIS IS A DODGEY SITE!!
Please do not use it
16 mars 2023
Svar från Silk'n
Dear Louise,
Thank you for your review.
We have received your email from today regarding the delivery. We are currently looking into the status of your order. I am very sorry for the delay. We are doing our best to deliver in time.
Kind regards,
Silk'n Team
Order not delivered after more the 1 week
It’s been 9 days and I have yet to receive my order.
20 mars 2023
Svar från Silk'n
Dear Jan,
Thank you for your review.
I am very sorry for the inconvenience. Your order is being send out today.
Have a nice day!
Kind regards,
Silk'n Team
I didn't receive my order and couldn't…
I didn't receive my order and couldn't get any reply for my emails.
12 mars 2023
Svar från Silk'n
Dear Nada,
Thank you for your review.
Please note that we are trying our best to deliver all packages in time.
We have answered your mail with the information that we will check the status of your order, this was on Friday. We will give you more information as soon as we can.
I am very sorry for the inconvenience.
Kind regards,
Silk'n Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.