It seems okay.I've been using it for about six sections.I realise I'm a little bit wetter than I use to be apart from that.I haven't really noticed any difference .. i didn't have any problem with uri... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... Se mer
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I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... Se mer
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Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holi... Se mer
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Företagsinformation
Skrivet av företaget
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Kontaktuppgifter
Galileistraat 17, 3029AL, Rotterdam, Nederländerna
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4,0
Bra
254 omdömen
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The IPL does not work
The IPL does not work. It doesnt turn on. I am in contact with costumer service
11 januari 2024
Svar från Silk'n
Dear Guilia,
Thank you for your review.
We are sorry to hear that your device is not working and we will make sure to give you a return label. That way we can replace your item with a working one. We wish you a great day!
Kind regards,
Silk'n Team
I purchase my item the 31/12/23 a still…
I purchase my item the 31/12/23 a still waiting for it to be delivered. I’ve been in contact with your Customer Service who state this has been delivered. I’ve advised your customer service that I haven’t received this item I also did not receive any parcel tracking info as stated on your website. I’m now in a lengthy process daily of speaking with your Customer Service whom have now passed this to there POD Department as I have asked for a picture of this delivery an a signature as I have not received this item. So 10 days on from purchase an £229.00 down with nothing to show for it. As purchased with PayPal this will be my next step an let them deal with it as I don’t think it’s being dealt with quick enough.
31 december 2023
Svar från Silk'n
Dear Mandy,
Thank you for contacting us.
Please note that we are currently conducting an investigation to find out what happened to your order. We expect that during the day we will have more information that we will deliver to you.
Please note that we will contact you directly to resolve your situation.
Warm greetings.
The Silk'n Team
I haven’t got it (but now I know why)
It turns out the address was incorrect, looks very much like my error not theirs.
So I have to change this to 5 star because they have bent over backwards to get this resolved.
Sorry for the confusion
2 januari 2024
Svar från Silk'n
Dear William,
Thank you for contacting us.
One of the possibilities, why your product was not delivered to you, but was returned to us, could be that your address was incorrectly stated.
Please note that we will contact you directly to resolve your situation.
Warm greetings.
The Silk'n Team
Very easy to order ,and my toothbrush…
Very easy to order ,and my toothbrush arrived promptly .The product itself I am very pleased with ,I’m impressed with the results as I’ve never used a sonic toothbrush before ,teeth feel and look cleaner .
22 december 2023
Svar från Silk'n
Dear Jill,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Excellent.
14 december 2023
Svar från Silk'n
Dear Susan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Svar från Silk'n
Dear McKnight,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Worst customer care. No order delivered either. No refund
After being in touch with customer care on email and placing the order (which was to reach in 5 data), it’s been over 3 weeks and no order received. What in did receive was a curt email saying they can’t deliver that particular product to uk due to the socket typo (which by the way can easily be fixed by using an adapter) and they refund me.
I’ve been emailing them explaining the same and no response for over ac well now, no reading and obviously no order delivered.
Highly unprofessional.
order 100104585 - 133187
6 december 2023
Svar från Silk'n
Dear Deep,
Thank you for your review.
I am sorry to read your review.
We have explained to you why we can not send your order.
We are now internal discussing your case.
We will keep you posted about this.
We wish you a Merry Christmas and all the best for 2024!
Kind regards,
Silk'n Team
Svar från Silk'n
Dear Mrs Pasha,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Difficult to find the correct replacement head
Had an issue working out what replacement head I needed for my toothbrush but after about 20 minutes going through all the options I managed to find the correct replacement
2 december 2023
Svar från Silk'n
Dear Paul,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Had the product that I needed at a…
Had the product that I needed at a price that was great value for money.
26 november 2023
Svar från Silk'n
Dear Mr Barry,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Excellent service and product,would…
Excellent service and product,would definitely use this company again
26 november 2023
Svar från Silk'n
Dear Mr Jubb,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Too soon to tell but good value
Too soon to tell but reviews said this was one of better IPLs. Found it at good price direct from Silkn (half amazon price). Fast delivery. Easy to use. Time will tell re effectiveness.
20 november 2023
Svar från Silk'n
Dear Rica,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Love love LOVE my LED face mask!
Love love LOVE my LED face mask!! It makes my skin so smooth and has cleared up my breakouts!
18 november 2023
Svar från Silk'n
Dear Steph,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Is never fully charged - Silk'n Tightra
I bought Silk'n Tightra a week ago and I tried to use it first the past Sunday (26/11). It was charging the whole night (Sat. to Sun.) but was not fully charged on Sunday morning and instead of 20 min if worked only 15min, then the battery signaled that it was low and the gadget turned off. Today I have been charging it the whole day and it is not fully charged yet.
I have sent an email asking to exchange the gadget, will see what they say.
21 november 2023
Svar från Silk'n
Dear Trevor,
Thank you for your review.
We have seen your email and we will make sure we can take your device in for repair.
We wish you a great day!
Kind regards,
The Silk'n team
.arrived quickly already charged
9 november 2023
Svar från Silk'n
Dear Gaynor,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
I have used this product a couple of…
I have used this product a couple of times since I purchased it. I can’t give a rave review just yet, but I have used it with a dermisonic2 product and I like the results thus far.
22 oktober 2023
Svar från Silk'n
Dear Denise,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Simple and efficient
Very easy ordering system. Plenty of choice.Goods arrived within 2 days of ordering.
8 oktober 2023
Svar från Silk'n
Dear Jeanette,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
The brush heads arrived as ordered.
The brush heads arrived as ordered.
However ,,,DPD cost was I think excessive and I have STILL NOT had ANY reply to the e-mailed requests for info on the brush heads. Pretty poor effort really....take the money for the goods ,,,but FAIL in a commercial customer service task
Regards
10 oktober 2023
Svar från Silk'n
Dear Trevor,
Thank you for your review.
Please contact us via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
The Silk'n team
Haven’t received productyet
6 september 2023
Svar från Silk'n
Dear Sarah,
Thank you for your review.
We are trying our best to find out where your order is. We are very sorry for the inconvenience.
Kind regards,
Silk'n Team
Excellent service
I ordered new toothbrush heads for my silkn toothbrush, which is excellent. Speedy delivery and a fair price for 4, will last me all year.
9 september 2023
Svar från Silk'n
Dear Tina,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
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