Do not buy anything from Signature Faucets. Terrible return policy. Terrible customer service. They require a picture and then ignore all message and phone calls. They say, "we are processing your... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor Service Model. Read the warranty details: "2-Year Limited Warranty on electronic components such as the sensor and battery box." No service path after the warranty period: SF respo... Se mer
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DO NOT BUY FROM THIS COMPANY! I wish I stumbled on this page prior to my purchase with them. I ordered a pull down faucet head that had a defective sensor and messaged them about it and sent the requ... Se mer
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Yes the Imperium is my dream faucet and I am delighted 100% and yes I wrote a knee jerk review to Signature saying it didn't work after several hours grunting under the sink. It didn't. I was disguste... Se mer
Företagsinformation
Skrivet av företaget
Signature faucets offer unique accents and memorable statements involving kitchen and bathroom items. We pride ourselves on having products that are not just beautifully crafted, but are built to last.
Kontaktuppgifter
2,2
Dålig
60 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Bad experience at first but issue got resolved
I'm updating my review. They did make everything right. I would give 5 but I'm settling with 4 stars for the inconvenience. I waited for 15 days requesting a return item. After writing a bad review on Trust pilot I did get a response and the company resolved the issue with 100% satisfaction.
4 juni 2026
Omdöme utan inbjudan
Poor Service Model | No Post Warranty Support
Poor Service Model.
Read the warranty details: "2-Year Limited Warranty on electronic components such as the sensor and battery box."
No service path after the warranty period: SF response to my inquiry - "... replacement parts are not sold separately, as they are reserved for warranty claims ..."
Don't count on a five year warranty. The warranty might change after your purchase. See the website: "For purchases made prior to September 9, 2024, the warranty is limited to a 2-year period from the original date of purchase.
Their service team creates work instead of solving the problem. Example: The service ticket response asks for a video after they have already said they will not provide the parts to solve the problem. What the video shows ... You touch the faucet and nothing happens ... We are able to make the faucet work when the solenoid-sensor (yes with fresh batteries) is bypassed. It needs a replacement part or a viable repair protocol for the current malfunctioning part.
Reference:
Order Number: SF28127
Shipping date: 5/29/2023
Replacement party inquiry: Ticket 32468
10 juni 2026
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Kent,
Thanks for taking the time to share your feedback.
We did respond to your email on June 11 under ticket #32468, requesting a bit more information, including your order details and specifics of the issue, as those weren’t included in your initial message. We need this so we can properly locate the order and help with the warranty review.
Please also kindly check your spam or junk folder in case our reply was filtered there.
We do honor our warranty based on the purchase date, and we’ll always review each case carefully to make sure it’s handled correctly. At this stage, we really do need your order number to move this forward, without it, we’re unable to verify the purchase or confirm the applicable warranty coverage.
Once you share your order details in your reply to ticket #32468, we’ll pick this up right away and work toward a resolution with you.
Update: Thank you for providing your order number. We’ve confirmed that your order is still under warranty, though please note that electronic parts are covered under a 2-year warranty.
At the moment, we can only locate ticket #32468, and we haven’t received a response on that thread. Could you kindly share any other ticket numbers you may have from your previous contacts with us, aside from #32468?
We’d like to make sure we’re reviewing the correct conversation and help you as quickly as possible.
Further Update: Thank you for sharing your experience. We would like to clarify a few points regarding your case.
We advised that replacement parts are provided under the applicable warranty coverage, and our team was actively working with you to better understand the issue. As part of that process, we requested a video to help diagnose the problem and determine the most appropriate solution.
At the time the review was posted, the support conversation was still active and our team was awaiting your response. We had requested additional information to properly assess the issue and determine the most appropriate solution. Unfortunately, we did not receive a reply before the review was submitted, which limited our ability to fully evaluate the concern and discuss the available options with you.
Our goal has always been to assist our customers and find a resolution whenever possible. We remain happy to continue reviewing your case if you would like to respond to the existing support thread and work with us toward a solution.
Sincerely,
The Signature Faucets Team
Do not buy anything from Signature…
Do not buy anything from Signature Faucets. Terrible return policy. Terrible customer service. They require a picture and then ignore all message and phone calls.
They say, "we are processing your return," and you will never hear from them again. Nobody answers their phone. You can't leave a message; they say, "we're busy, call back." AVOID THEM AT ALL COSTS.
15 maj 2026
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Richard,
We’re sorry to hear about your experience and appreciate you sharing your feedback.
There may be a misunderstanding regarding our communication. We consistently respond to all your messages in a timely manner; however, it looks like our replies may be getting filtered into your junk or spam folder by your email provider. Because of this, you may not have seen our responses or updates regarding your return request.
To make things clearer, we’ve also sent you another email with an attachment containing the full ticket history and all of our responses for your reference in case any previous messages did not come through.
At this stage, we are actually awaiting your reply so we can move forward and close your return request without further delay. Kindly check your spam or junk folder and respond to our latest email so we can assist you right away and resolve this for you as quickly as possible.
Kind regards,
The Signature Faucets Team
DO NOT BUY FROM SIGNATURE FAUCETS!!!!
DO NOT BUY FROM
THIS COMPANY! I wish I stumbled on this page prior to my purchase with them. I ordered a pull down faucet head that had a defective sensor and messaged them about it and sent the requested video and no resolution. As a full time working mom of three, I had no time to keep chasing and kept the manual faucet option. Six months later (today), faucet head shut itself off and no matter how I troubleshoot per plumber advice, sink does not have any running water (while the rest of my home does). I’ve messaged them twice and haven’t heard back and there is no phone number to call either. The reviews on their site must be fake or purchased - there is no way a company that operates in this unethical manner has that kind of reviews. Whoever is considering them, seek a product elsewhere with trusted brands. I hope this helps someone else before making the mistake I’ve made.
16 maj 2026
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Reem,
We’re sorry to read about your experience.
Just to help clear up a few things. After receiving your initial report regarding the sensor issue, our support team responded and provided troubleshooting steps, including requests for additional information to help diagnose the problem. We also replied to your recent messages regarding the faucet shutting off. If you have not seen our responses, we kindly ask that you check your spam, junk, or filtered email folders, as our emails can occasionally be redirected there.
We understand how frustrating it is to experience an issue with a product, especially when it impacts a busy household. However, we take customer support seriously and have been actively responding to the inquiries we have received. We remain willing to assist and work toward a resolution.
Please reply to our most recent email so we can continue troubleshooting and review the available options under your warranty coverage.
Sincerely,
The Signature Faucets Team
This company is the worst
This company is the worst. They will send you nasty unprofessional emails if you have to return the item. This was a very disappointing experience. I was also told I will have to pay a restocking fee unless I exchange it for something else. The product description was not clear, and I was given incomplete information before purchasing. The item also is overpriced for what was received. I would encourage other customers to compare prices carefully, because the same products are available elsewhere for much less. Get your refund from your bank to avoid a restocking fee. They will ask you do cancel it. DO NOT CANCEL- LET THE BANK HANDLE IT FOR YOU. My bank mailed me my refund since I had a zero balance on my card. This is a very dishonest company. Their review page on their website is FAKE. If it's not a 5 star review they won't post it. If the person tries to repost because the sink is defected, they won't post the update review. Ask yourself thsi question - Why does Trustpilot they have 2.5 stars and their website only has 5 stars?
UPDATE 4/2/2026: They will reply with lies. This product was never installed. It was way too heavy for a normal sink so it was sent back. it weighs 30 lbs. That is why everyone is having problems with it leaking. Buyers don't realize it until they install it. My contractor warned me before installing it and we just sent it back in the original package and in the same box they sent it in. Just the fact that they would reply with that lie makes them untrustworthy. BUYER BEWARE!
19 mars 2026
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Jamillah,
We’re sorry to hear that you feel this way, and we take feedback like this seriously. However, we would like to clarify a few important points to ensure an accurate understanding of the situation.
To clarify for transparency, our Return Policy—clearly outlined on our website and acknowledged during the return request process—states that all approved returns include a restocking fee, and items must be unused, uninstalled, and in original condition to be eligible. In this case, the faucet had already been installed prior to the return request. Once installed, the item is no longer eligible for return, as it cannot be resold. Customers are required to acknowledge and agree to these terms via a checkbox before submitting a return request.
We’d also like to highlight that our team made multiple efforts to assist and provide options. As an exception, we approved your return request for a used faucet and even offered an exchange to help you avoid the restocking fee. Our goal has always been to provide helpful solutions while staying within the guidelines of our policy.
Regarding product details, we strive to provide accurate descriptions and specifications, and we’re always happy to answer questions prior to purchase to ensure the product is the right fit.
As for our reviews, they are submitted by verified customers who have purchased from us. We do not suppress feedback, but we do maintain guidelines to ensure reviews are relevant, constructive, and appropriate. Many of our customers specifically commend our service and how we handle concerns, which we stand behind.
We understand that this experience did not meet your expectations, but we remain committed to fair and consistent application of our policies to all customers.
Sincerely,
The Signature Faucets Team
Impossible to return defective product
I purchased the Imperium Touch Control Dual Function Pull Out Spout Kitchen Faucet directly from Signature Faucet’s website. It was professionally installed, twice, and both times, the water pressure dropped significantly whenever the handle was turned to hot or cold. We also had issues with the sensor just clicking. We followed their support instructions and submitted both photos and a video, only to be told they needed a video of the faucet during installation and of all internal components, which is almost impossible to do. .
After a second professional installation, the issues persisted: weak water flow and a clicking sensor. When we reached out again, they requested another video. However, we had to replace the faucet with a different one while the plumber was still here, which worked perfectly and confirmed the issue was with the Signature Faucet product.
Now, they are asking for a written report from our plumber and still refusing a return because the faucet is "used." Of course it’s used—we had to install it to discover it was defective and it is a warranty claim. Their so-called “no hassle return policy” is misleading; they only accept returns if the product is unopened and in the original packaging. How would anyone know it’s faulty without opening the box?
We're now stuck with an expensive, unusable faucet and zero recourse. Signature Faucet would not even provide a public link for leaving a review. My contractor confirmed the faucet is defective, noting audible obstruction along the handle.
Bottom line: avoid this company. If you have a problem, be prepared for excessive hoops, zero accountability, and no meaningful support. I will be filing complaints through every available channel until this is resolved.
7 augusti 2025
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Roxanne,
We’re truly sorry that your experience has been frustrating, and we appreciate the opportunity to clarify. From the very start, we explained that while your case did not meet our standard Return Policy, we were willing to make an exception and accept the return if we could confirm a manufacturing defect. In our initial assessment, we found signs of improper installation, so—right at the beginning, before any reinstallation—we requested a simple video showing the faucet fully installed and the reported issue in action. We never asked for footage of internal parts, only for a view of the correctly installed components.
Without that video, we couldn’t confirm the defect, which meant we were unable to process the refund. We’ve always been clear that, if a defect was verified, we would gladly refund your order. We also value your feedback and noted in our emails that we sent you a review invitation on April 17 and a reminder on April 18, which is publicly posted. We truly regret that we couldn’t resolve this together, as the matter could have been quickly settled with the requested video, and we remain happy to assist if there’s any way forward.
Sincerely,
The Signature Faucets Team
Well we bought the imperium faucet…
Well we bought the imperium faucet 12-11-2022.After a couple of months you would have to touch it sometimes 0 to thirty times to shut off. So we contacted signature faucet about 6 times.They said send pictures of invoice number This went on with them with no reply except send more information like putting us off to discourage us to quit.Every time by email because there is no phone number to contact them. About 4 to 6 months later I received a new switch. They said even though the information on the web sight said 5 year warranty,the person who sent the switch said they would not warranty it any further. Well found out that the control wire was not put in or crimped properly so it fell out. When I notified them to see how to disassemble it they said can’t be fixed. The only thing to do is make it manual. PLEASE DO NOT WASTE YOUR MONEY WITH THIS PRODUCT. YOU ARE GOING TO BE DISSATISFIED. thmpsn439 @ cox.net
5 augusti 2025
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Robert,
We’re truly sorry to hear about your experience, and thank you for taking the time to share your feedback.
We reviewed the previous messages submitted through our support page, and when our team requested additional information to properly assess the issue, we unfortunately didn’t receive a response. Because of this, we were not able to fully evaluate the concern at that time.
Later, you reached out again to inform us that the internal wiring connected to the touch sensor had become disconnected. As this is part of the internal connection, it was identified as a usage-related incident rather than a product defect.
Even though the warranty on your order had already expired, we still provided a one-time exception replacement part to assist you, and we also informed you that the faucet would remain fully operational, it was designed to work manually like a standard tap in situations where the touch function no longer responds.
We truly value your experience and would still like to help. Please let us know how else we can assist you. We’re more than willing to support you even beyond the warranty period.
Sincerely,
The Signature Faucets Team
Gold, sleek kitchen faucet looks beautiful
Enjoying our new, sleek Imperium Faucet. We bought this to match our new hardware in the kitchen. The install was easy. The packaging it arrived in was nicely packaged too. It looks great in the kitchen.
24 juli 2025
Omdöme utan inbjudan
I brought the Imperium Touch Control…
I brought the Imperium Touch Control Dual Function Pull Out Spout Kitchen Faucet directly for Signature Faucet site. Literally had it professionally installed today. When you turn the knob to cold water, it comes out like a slow trickle. The contractor informed me that the faucet is defective because he can hear that the water is being obstructed along the handle. Contact Signature which they clearly state no hassle return. Will it is a hassle. They will only let you return it, if it is not open and in the original box. Now, someone tell me how would you know if something is defective if you do not open the box and attempt to use it. I will file as many complaints as necessary to get this resolved.
28 mars 2025
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Tridonna,
Our goal is always to assist our customers in the best way possible, even if it means going beyond our standard Return Policy. While our policy does require items to be in their original condition, we informed you that we were willing to make an exception if the faucet was indeed defective. However, when we requested proof of the issue, we did not receive a response from you.
Instead of working with us to find a resolution, you chose to leave this review without giving us the opportunity to address the problem. We are still open to assisting you. Please respond to our messages so we can work toward a solution together. Your satisfaction is important to us, and we’re here to help.
Sincerely,
The Signature Faucets Team
Touch Faucet & matching Soap Dispenser
I purchased the Imperium Touch Control Dual Function Pull Out Spout Kitchen Faucet in gold/brass and matching Culp Deck Mounted Kitchen Sink Soap Dispenser 400ml (13.5oz) Pump Brass Construction.
We did not install these, our contractors did. The touch faucet functionality works great and both of them together in my counter look amazing! Really elevated our kitchen design and leaned into the gold to match hardware and lighting for an elegant finish.
7 mars 2025
Omdöme utan inbjudan
I purchased a Klempner pulldown kitchen…
I purchased a Klempner pulldown kitchen faucet. Installed it, but two months later it collapsed off the sink. Normal home use only, all adults, no kids.
Finally did get Signature to honor the warrantee and send a new faucet after multiple attemps at repair. If it had not taken so long I would have awarded five stars, but I can only do four due to the time and effort involved in getting the replacement. Bottom line, they DID come through.
7 mars 2025
Omdöme utan inbjudan
Do not purchase these faucets
In 2021, I purchased an Imperium Touch Control Dual Function Pull-Out Spout Kitchen Faucet from Signature Faucets. By March 2023, it had to be replaced due to a leak, which was not the first issue encountered with the product. Unfortunately, the leak caused damage to my new kitchen cabinets and was not covered under the warranty. Today, the faucet has failed again. Based on my experience, I question whether this product meets Australian standards, as its quality appears to be significantly below expectations.
2 januari 2025
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Greg,
We're truly sorry to hear about your experience with the Imperium Touch Control Dual Function Pull-Out Spout Kitchen Faucet. It's disappointing that it hasn't met your expectations, especially given the issues you've faced.
Please know that your feedback is very important to us. We continuously receive positive feedback about this particular touch faucet, as evidenced on our review page, but we understand that this was not the case for you. Your experience highlights areas for improvement, and we assure you that we will not stop making enhancements to all our offerings.
Please reach out to us if there is anything else we can help with.
Sincerely,
The Signature Faucets Team
Signature Faucets is outstanding from start to finish!
Signature Faucets is outstanding from start to finish! The ordering process is easy and clear, with excellent communication and tracking throughout. It shipped and arrived on time. The Imperium touch faucet is beautiful and has great functions. I love it!
2 oktober 2024
I love the Imperium Touch faucet and so…
I love the Imperium Touch faucet and so glad I purchased it! It's the most amazing feature in my kitchen. It makes me smile everytime I use it. I would highly recommend as an upgrade to your kitchen. I will be purchasing more products from Signature Faucets!
12 augusti 2024
Faucet leaks/ lagging sensor
Faucet leaks! Since day 1. Was told to tighten screw but it somehow continues to leaks after a while. Faucet sensor now lags leaving you to tap the handle multiple times in frustration thinking it is not sensing the touch. ( and yes batteries have been changed with no improvement)
15 juli 2024
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Alonzo V.,
Thank you for sharing your feedback. We’re sorry to learn about the issues you’ve been experiencing with your faucet. Unfortunately, we could not find any interactions with your name in our inbox.
We’ve attempted to reach out for more information through this review but have not received a response. To better assist you, could you please provide more details about your order? This will allow us to locate your contact information and reach out to you to address your concerns.
Sincerely,
The Signature Faucets Team
Poor quality products and bad business conducts
I bought a touch kitchen faucet from them. Within 2 years the touch sensor broke. When I contacted them, they literally and intentionally put me through hell for them to send a replacement piece. The amount of pictures and videos and back and forth emailing, and intentional delays in their responses. And this is despite me having a professional plumber sent them the diagnostic assessment. They account you eventually give up and accept the loss. This is the worst type of business. Poor quality products and bad business conducts. I wish I could give them zero star. Stay away from them
22 mars 2024
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Dannie,
We understand you've encountered some difficulties with the support process. To make things right, we did send you a new unit as a one-time courtesy, which was delivered on July 3, 2024, even though your warranty expired in November 2023. If you need any more help or have any questions, please don't hesitate to reach out. we're here for you and want to make sure everything works out.
Sincerely,
The Signature Faucets Team
Do not buy from this company
Do not buy from this company. They have no customer service phone number and do not respond to emails. If you have any concerns you are screwed.
14 juni 2024
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Wayne,
Thank you for your feedback. We acknowledge that there may be an issue on your end preventing you from receiving our responses. We have promptly replied to all your emails. However, it appears that we have not yet received your reply.
We attempted to reach you on the phone number associated with your order, and you provided an alternate email address. We sent follow-up emails to both addresses on Monday (June17), but unfortunately, we still have not received a response from you.
Please take a moment to check your spam, trash, or junk folders. To ensure you receive our emails, kindly add info@signaturefaucets.com to your safe sender list.
Sincerely,
The Signature Faucets Team
Anyone there?
Forget actually diagnosing the leak. I can’t even get an initial responds from the company to start. It’s been months and a half dozen emails to them
I purchases the faucet in fall 2022.
They do not have a phone number.
30 maj 2024
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Kimberly,
Thank you for sharing your feedback. We understand there may be an issue on your end preventing you from receiving our responses. We have responded promptly to all your emails, but it seems we have not received your reply. Please check your spam, trash, or junk folder, and consider adding info@signaturefaucets.com to your safe sender list to ensure you receive our communications.
Sincerely,
The Signature Faucets Team
They don’t want to process a refund
They don’t want to process a refund. Currently sending me messages that they are offering me to keep a broken faucet and give me 50% refund if I “agree to do late this faucet to friends or family”. What a joke!
Another option they gave me is 20% restocking fee if I ship it back to China at my own expense, this fee was not disclosed at the time of purchase. I will be reporting this seller.
3 maj 2024
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Konchok,
Thank you for reaching out with your feedback! We appreciate your input. However, it seems there might be some confusion as we're not entirely clear on the specifics of your review. Could you kindly reach out to us directly to provide more details? We're here to assist and ensure your experience with our product is the best it can be.
We attempted to gather more details through this review but unfortunately didn't receive a response from you. We look forward to hearing from you soon!
Sincerely,
The Signature Faucets Team
I received a faucet that leaks and they won't replace
I received a faucet that leaks. I asked them to send me a replacement as soon as possible so I could have it while my contractor is working on my bathroom. Their response was to send them a video of the leak. I did that. Then they asked for another video of how it was installed, told me to uninstall and reinstall it, and asked for a statement from my contractor. The video clearly shows it leaking. They should send me a replacement but I feel they're giving the the run around.
12 april 2024
Omdöme utan inbjudan
Svar från Signature Faucets
Hi Natalie,
We understand you may feel inconvenienced by the additional information requested to diagnose the issue with your faucet. This process is outlined in our Warranty Policy, specifically the section titled "What You Must Do To Obtain Warranty Service or Replacement Parts." It helps us identify the root cause and ensure we provide the best possible solutions in the future.
We're happy to hear from our recent interaction on April 30, 2024, that you received the replacement unit and your faucet is now working properly. Is there anything else we can assist you with at this time?
Sincerely,
The Signature Faucets Team
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