Excellent customer service I ordered four cashmere stole /wraps to compare colours for a winter wedding outfit. The parcel had been damaged in transit and one stole was missing from the package. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The stole is perfect, a most beautiful blended brown and beige. The order delivered quickly by the Royal Mail. I’m very pleased with Signature Cashmere.
Excellent value and Pashmina is lovely and arrived very quickly. I ordered 2 as unable to decide on colour. Return email was delivered to my spam folder and it was not until I was contacted by custo... Se mer
Företaget har svarat
It was a birthday present for wife, she thought it was beautiful and extremely well made a lovely colour pretty true to web site. No problem with delivery in fact arrived early than stated.
Företagsinformation
Skrivet av företaget
Signature Cashmere is a family-run business owned and managed by Robert and Katy Appleford. Located in Kent, England, we have been selling high quality pashmina and cashmere clothing since 2003, when we first launched Passionate About Pashmina. We have a long-lasting relationship with a reliable and trusted supplier in Nepal. Our supplier, Jitendra, has a small factory employing 25 local men and women in Kathmandu. Jitendra started his business in 1998 and has always produced the highest-quality pashminas and cashmere clothing for us. Our garments are expertly hand made by skilled craftsmen and women from the local community near Kathmandu. Our supplier also contributes to the local community by sponsoring two places at a local orphanage, which supports children with HIV. In 2022, we rebranded our business to become Signature Cashmere. We continue to provide the same high-quality pashmina and cashmere clothing and we are still Passionate about Pashmina! Over 20 years we have established a loyal customer base and we are proud to have served thousands of satisfied customers, a large number of whom come back to us again and again. We aim to provide unparalleled personal service to our loyal customers, with satisfaction guaranteed, and we are always happy to help our customers choose the right items. Our aim is to be both friendly and professional, and we hope that our customers continue to be delighted with our pashmina and cashmere products.
Kontaktuppgifter
Storbritannien
- signaturecashmere.com
4,8
Utmärkt
433 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick to respond to queries
Very quick to respond to queries. The time taken for them to process the order & make the delivery was also very good. Would definitely use them again.
23 juli 2025
Looks a quality product
Looks a quality product. It’s a gift for my daughter- I hope she likes it too
20 juli 2025
Beautiful pashmina but it had a fault
1 juli 2025
Excellent service
26 juni 2025
Fast service
Fast service, helpful and swift with returns and beautiful gift for my Mum ❤️
25 juni 2025
the order arrived on time and as…
the order arrived on time and as described- which is the minimum expected.
30 juni 2025
Found just what I was looking for …
Found just what I was looking for at Signature Cashmere. Good informative website, great colour range, good size choices. Prompt delivery and reasonable price for a beautiful, good quality pashmina. Thank you 😊
18 juni 2025
Svar från Signature Cashmere
Dear Janet, what a lovely review! Thank you for taking the time to write; we are thrilled that you like the burgundy pashmina. We hope to serve you again in future. Kind regards, Robert and Katy
Beautiful product
Beautiful product, prompt delivery and great packaging- would definitely recommend!
8 juni 2025
hoping my daughter in law loves it
3 juni 2025
Beautiful pashima excellent quality and…
Beautiful pashima excellent quality and a lovely colour
29 maj 2025
Lovely pashmina
Lovely pashmina, exactly as described. Delivery was excellent as was the customer service.
27 maj 2025
Beautiful colour and material
Beautiful colour and material - excellent quality - just what I wanted
26 maj 2025
I was buying a pashmina to match the…
I was buying a pashmina to match the dress for my daughter's wedding. I ordered 4 and returned 3. All came promptly as did the refund.
18 maj 2025
Disappointing
The pashmina was packed in a gauze type of envelope, directly inside a very thin plastic bag, it seemed very unprotected, as packaging often arrives damaged.
There are a number of snags, in fact I would return it but unfortunately I have no time to source a different product. The horrible Signature tag is strongly attached to the fabric, I fear it might tore the fabric if I try to remove it. Lastly, I have just read that real cashmere pashminas should never have tasselled edges, as the fibre is not strong enough to twist and pull, this one has tasselled edges. I actually have a real, very large, cashmere pashmina, that looks nothing like the one I just bought, unfortunately is black and I needed a much lighter colour.
29 maj 2025
Omdöme utan inbjudan
Svar från Signature Cashmere
Dear Mrs Garcia, thanks for taking the time to write a review. We are sorry that you are disappointed. We are very happy to provide a refund based on your review. We have never received this feedback before and our Trustpilot ratings and comments are all very positive. The gauze bag is presentational and does not affect the pashmina. We are sorry if your item had snags, but we have not received any email or correspondence from you to allow us to verify or rectify this. Your comment about tassels is interesting, as cashmere goods often have tassels, so we are very interested to know your source for this. Please contact us directly and we will be happy to rectify this to your satisfaction.
Kind regards
Robert and Katy
Good quality, fast delivery
I was very pleased with my purchase. The colour was exactly as shown and the quality was good. Fast delivery. I would recommend.
6 maj 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.