The item colour was not quite what we needed Refund was handled very easily and quickly I would have no hesitation in recommending Signature
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was a birthday present for wife, she thought it was beautiful and extremely well made a lovely colour pretty true to web site. No problem with delivery in fact arrived early than stated.
Excellent value and Pashmina is lovely and arrived very quickly. I ordered 2 as unable to decide on colour. Return email was delivered to my spam folder and it was not until I was contacted by custo... Se mer
Företaget har svarat
I thought the material would be more substantial but I haven’t bought a cashmere stole before so perhaps my expectations were unfounded. The colour is perfect and as shown in the picture. I don’t like... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Signature Cashmere is a family-run business owned and managed by Robert and Katy Appleford. Located in Kent, England, we have been selling high quality pashmina and cashmere clothing since 2003, when we first launched Passionate About Pashmina. We have a long-lasting relationship with a reliable and trusted supplier in Nepal. Our supplier, Jitendra, has a small factory employing 25 local men and women in Kathmandu. Jitendra started his business in 1998 and has always produced the highest-quality pashminas and cashmere clothing for us. Our garments are expertly hand made by skilled craftsmen and women from the local community near Kathmandu. Our supplier also contributes to the local community by sponsoring two places at a local orphanage, which supports children with HIV. In 2022, we rebranded our business to become Signature Cashmere. We continue to provide the same high-quality pashmina and cashmere clothing and we are still Passionate about Pashmina! Over 20 years we have established a loyal customer base and we are proud to have served thousands of satisfied customers, a large number of whom come back to us again and again. We aim to provide unparalleled personal service to our loyal customers, with satisfaction guaranteed, and we are always happy to help our customers choose the right items. Our aim is to be both friendly and professional, and we hope that our customers continue to be delighted with our pashmina and cashmere products.
Kontaktuppgifter
Storbritannien
- signaturecashmere.com
4,7
Utmärkt
430 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really lovely pashminas fine but warm…
Really lovely pashminas fine but warm and good range of colours and sizes. Service has been quick and helpful.
7 maj 2026
Beautiful pashminas
Beautiful pashminas - unfortunately neither matched the dress and they’ve been great about the returns.
6 maj 2026
Great quality, great service
The first stole I ordered was not quite the right colour. As advised on the website, I returned it for a refund and purchased another. This time I chose the perfect colour. The quality is lovely.
The deliveries and the refund were very prompt
9 maj 2026
The website was easy to use
The website was easy to use. I checked out the reviews before purchasing which gave me confidence that possible issues would be rectified. My beautiful pale pink pashmina arrived promptly & very well packaged. It is soft and warm and all ready to be taken on holiday next week.
24 april 2026
The colour was nothing like the colour…
The colour was nothing like the colour on the internet
16 april 2026
Svar från Signature Cashmere
Dear Mrs Green, many thanks for taking the time to write a review.
We are sorry that the colour was not the same as the colour on your computer screen. We try our best to ensure that the photos are as close as possible to the actual colour. The spring green pashmina that you ordered is actually a very good representation when we look at the photos on our computer screen. However, this may differ on other screens.
We are always happy to exchange or refund any orders if the colour is not quite right. We hope you like the quality.
Kind regards
Robert and Katy
Delivery service was excellent and item…
Delivery service was excellent and item is good quality
16 april 2026
A lovely quality gift
A lovely quality gift for my sisters Birthday. Fast delivery, and great present options
9 april 2026
Very nice product for a present
9 april 2026
Quality service.
Always fast and efficient service. The products are of excellent quality. Have used them a number of times in the past. Would recommend then to friends and family.
4 april 2026
Stress free all the way
Great online experience, never buy to much online but this was so stress free from the ordering to the very quick delivery. Very satisfied customer 👌
27 mars 2026
As always beautiful cashmere wrap……
As always beautiful cashmere wrap… gorgeous colours fabulous material … I’ve had several cashmere wraps & it’s a super company to order from.
24 mars 2026
got what I ordered and swiftly delivered
28 februari 2026
Disappointed with quality
Dealing with the company was easy. However, when my cashmere wrap arrived I was gobsmacked the package was so small. This is more a scarf than anything that might keep you a bit warm. It was several months before I used it; everything snags on it and I treat my clothes gently. Very disappointing.
You’ve queried whether my order and response was genuine. Order 5616, and I used the card you put in with the product, so I know I’m right . It is the size advertised so my comments about how thin the item is and how it snags still stand.
20 december 2025
Omdöme utan inbjudan
Svar från Signature Cashmere
Hello, thanks for taking the time to write a review.
We always aim to resolve any issues with our customers if they contact us directly to ensure complete customer satisfaction. We are very surprised by your comments, especially in relation to the size of the item, as you ordered the stole (70cmx200cm) and the details of all our items, including the dimensions, are all available on the website. If you received the wrong item we are very sorry and we will do everything we can to rectify this. Please contact us directly and we will be very happy to resolve this to your satisfaction.
Kind regards
Robert and Katy
Pashmina wrap for a wedding
My order arrived incredibly quickly. Just took a couple of days and that included a weekend.
The wrap is a lovely plum colour and goes well with an outfit I have for my son's wedding. The cashmere and silk make a great combination and feel very good quality.
I will definitely use this company again.
9 mars 2026
Omdöme utan inbjudan
Unfortunate poor packaging
The Scarf itself is beautiful. The packaging on the other hand, was woeful.
Signature Cashmere charged £8.95 for a gift box which did a huge disservice to the item. The box looked very average and cheap… certainly not the quality that should be associated with your product.
15 februari 2026
Svar från Signature Cashmere
Hello, many thanks for providing a review on Trustpilot. We appreciate your feedback and we take your comments seriously. We are sorry that you feel the gift packaging was inadequate. This is the first time that we have received this feedback, as the gift box and wrapping that we use is clearly shown on the website and we always receive good feedback from other customers. We tried to call you to discuss your feedback, as we are keen to resolve this to your satisfaction.
We are delighted that you like the quality of the scarf. Please let us know if I can help with anything else.
Kind regards,
Robert and Katy
Signature Cashmere
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