Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Se mer
A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Se mer
Företaget har svarat
Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.
Kontaktuppgifter
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- info@shuteye.ai
- shuteye.ai
1,6
Mycket dålig
174 omdömen
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
App unreaable
App was working perfect
Was happy with feedback on my snoring ect
Now last 3 nights its not recording my snoring even tho my partner still says i am very unrealiable was going show doctor my results as i suspect i have sleep apnea now i will not bother do not waste your money on this app
17 november 2023
Omdöme utan inbjudan
Svar från ShutEye
Hi there! We're sorry to hear about your recent experience with the Shuteye app.
We want to assure you that our snoring detector is designed to work effectively, but sometimes issues may arise. Have you checked if the app is properly activated before going to bed, and is your phone up to date with the latest software? Occasionally, updates can improve App performance.
We value your feedback, and we're here to help troubleshoot the issue. If you can provide more details about your device and any recent changes, we'll do our best to ensure you get the accurate snoring feedback you were initially satisfied with.
Thanks,
ShutEye team
You responded eight months later
You were responded eight months later. Enough said!
14 november 2023
Omdöme utan inbjudan
Svar från ShutEye
Jhabiby, we recently claimed our profile on Trustpilot, which is why our response comes eight months later. We want to assure you that we take customer feedback seriously, and we're here to address any concerns.
However, it's important to note that Trustpilot is not our customer service platform. For timely assistance, we encourage users to reach out to our dedicated support team, available 7 days a week. You can find detailed contact information in the App Store or Google Play policies, as mandated for all app developers.
If you have any further questions or need assistance, please don't hesitate to contact our support team directly.
Thank you for your understanding.
Laughable results
I have used the trial version for 2 nights to laughable results. I wake up during the night and often I can't go back to sleep, which is why I tried the tracker. It says I'm in a deep sleep when I'm actually awake and off to the bathroom or I'm sitting there reading or even ordering groceries on my laptop. Then it congratulates me on my remarkable sleep quality! LOL
Now after reading trouble others have had with cancelling the service - which I am about to do right now - I'm really sorry I tried this app.
8 november 2023
Omdöme utan inbjudan
Svar från ShutEye
Dear Pat,
Thank you for sharing your experience. We're sorry to hear about the issues you faced with ShutEye. We take your feedback seriously and apologize for any inconvenience. Our team is working to improve sleep tracking accuracy. If you encounter any trouble canceling the service, please contact our support.
Best,
ShutEye Team
Not happy at all with this app
Not happy at all with this app! It´s impossible to end the subscription! They make it difficult just to win some time and take advantage of peoples money.
Shame on you! My free week ends tomorrow and I´ve spent 2 hours trying to end the subscription! I´ve sent an email to the company and I got an email back saying that I need to end the subscription in my phone. Of course, the app doesn´t appear at all in my apple account. I refuse to pay tomorrow!
15 oktober 2023
Omdöme utan inbjudan
Svar från ShutEye
We're truly sorry for the frustration you've experienced. We apologize for any inconvenience with canceling your subscription. Please rest assured, we take this seriously, and our team is here to help. Kindly contact customer support for immediate assistance. We appreciate your patience and regret any inconvenience caused.
Best regards,
The ShutEye Team
Well I've read all the other reviews…
Well I've read all the other reviews and whilst I was impressed after using the app I have a cpap machine and no intention of buying the premium service as just wanted to hear what I was like with the cpap on if I still snored. Looked to cancel didn't press any premium service then they took £54.99 out of my bank and basically left me with nothing! I straight away cancelled the subscription and emailed them got an email back asking for info which I sent straight back to them and have heard nothing since! My bank are going to follow it up. I haven't given them my card details so not sure where they got them from! A total SCAM DONT TOUCH THEIR APP. For me big lesson learnt actually they've stolen from the British government as they are the ones who gave me my money technically so think on Shuteye!
18 augusti 2023
Omdöme utan inbjudan
Svar från ShutEye
We're deeply sorry for the inconvenience you've faced. This is not the experience we aim to provide. Please accept our apologies. Our team is actively investigating this issue, and we appreciate your patience. For immediate assistance, please contact support@shuteye.zendesk.com. We're committed to resolving this promptly.
Best,
The ShutEye Team
Terrible service, subscription trap
I couldn't actively end the very short test period due to illness, so the subscription trap struck. I have not received an answer to the request for goodwill, even after repeated requests. I haven't used the app until now. Incredibly bad service.
8 april 2023
Omdöme utan inbjudan
Svar från ShutEye
We apologize for the inconvenience you've encountered. We're committed to resolving this matter. Please reach out to support@shuteye.zendesk.com for immediate assistance. We appreciate your understanding and will do our best to address your concerns promptly.
Best regards,
The ShutEye Team
Shuteye - don't waste your money
eg only. Last night recording: 2022-0652 time asleep 151mins deep sleep 6 mins. Rubbish. Woke around 2240 for a pee. Slept 2245 to 0430 (or thereabouts) then pee. 0435 to 0652 slept. For near $90 they never answer emails or IM's. Take your money and drop down dunny then flush this app is cr (rhyme the rest).
6 maj 2023
Omdöme utan inbjudan
Svar från ShutEye
We're sorry to hear about your experience. This falls short of the service we aim to provide. We apologize for any inconvenience. Our team is here to address your concerns promptly. Please contact support@shuteye.zendesk.com for immediate assistance. We appreciate your feedback and value your patience.
Best,
The ShutEye Team
Not happy AT ALL.
I have subscribed to this app with one week trial.
Obviously I realized one day later that the trial ended, when I checked my bank account.
They have 3 subscription plans, and they put me straight away on the 12 MONTHS ONE (the most expensive one) without my permission, without asking me which subscription plan I wanted. 60 GBP out of my bank account without me agreeing.
I tried to write to customer service, no reply.
Please refund me this amount, I have already contested the payment on Paypal.
Shocking
21 april 2022
Omdöme utan inbjudan
Svar från ShutEye
We sincerely apologize for the inconvenience you've experienced. This is not the standard we aim for. Our team is actively investigating and will address this issue promptly. For immediate assistance, please contact support@shuteye.zendesk.com. We appreciate your understanding and are committed to resolving this matter.
Best,
The ShutEye Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.