Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Se mer
A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Se mer
Företaget har svarat
Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.
Kontaktuppgifter
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- info@shuteye.ai
- shuteye.ai
1,6
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This is a SCAM!
This is a SCAM!
I didn't even subscribe any plans the app automatically charged me for the yearly plan without any of my consent! I downloaded app once and removed it. I've reached out to both Apple Support(this scam app don't even issue an invoice) and my CC bank to chase the fund back as this is such an obvious stealing!
Refund my money now! everyone please DO NOT download this app!
27 februari 2024
Omdöme utan inbjudan
L enregistrement 2 e nuit identique a…
L enregistrement 2 e nuit identique a premiere nuit. Rien ne correspond. 🥴
25 februari 2024
Omdöme utan inbjudan
Absolute sh** show
Absolute sh** show
Cancelled my service in trial and still waiting for money back
Try charge 46.99 and then make it so hard to get money back that you just wish you can leave it
App doesn't work as advertised
It is vague and no real data
Asked google to help but didn't work
19 januari 2024
Omdöme utan inbjudan
I cancelled the subscription within the…
I cancelled the subscription within the trial period. Why am I charged. Please refund my money.
14 februari 2024
Omdöme utan inbjudan
7 day trial
7 day trial, but they took the money immediately. That’s fraud!
22 februari 2024
Omdöme utan inbjudan
Why is the data compromised
I am not receiving the output or results offered. The accuracy of my journal is questionable and inaccurate due to a glitches in the app. At my awakening the graphs are pretty clear and true. I go back to them only to find them reduced or erased. I've asked for tech support but have yet to hear from anyone. By this happening all of my data is incomplete or compromised and untrue, causing questionable results that are not useful. Why this is still happening 3 months in disturbs me... I blamed myself in the beginning because I was new, now I know it comprises the accuracy and agreement on what has been offered and what I actually receive. It's ends up not being helpful to me.
20 februari 2024
Omdöme utan inbjudan
Claiming sounds
Guided meditation and claiming features like rain or forest sounds have become my nightly routine.
12 februari 2024
Svar från ShutEye
It's wonderful to hear that guided meditation and our sleep sounds make you sleep better! Thank you for sharing your ShutEye experience!
App inaccurate and says I am asleep when not!
After several nights experience, I am Very disappointed that the shut eye app is so inaccurate. It does not recognize or record when I am awake even when I repeatedly say I am still awake outloud. It just records those declarations as sleep talk. I wish there was a way to set it to be more sensitive as I am often laying very still. I am going to ask for my money back.
16 februari 2024
Omdöme utan inbjudan
Svar från ShutEye
We're sorry for any frustration you've experienced. Our team is dedicated to refining our app's accuracy, leveraging patented sleep technology unique to ShutEye. We value your feedback and are here to assist you. Please reach out to our support team for help or a refund if necessary. Thank you for your understanding and patience.
Shuteye shoddy experience!!
I started a free 7 day free trial, I cancelled on the fifth day. However, shuteye took out a year subscription money from my account.
Shuteye confirmed I had cancelled my account but did not reimburse my money. I tried to contact on the App but they wanted another payment so even though I have paid, I don’t have access. I have sent two emails over the last three weeks on their website and have received no response to either. I have now found a phone number, which is odd because it is a mobile for their Headquarters in London! I thought, I would comment on their company on Trustpilot to try and warn other people of their fraudulent dealings.
17 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
Hello Terry,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
I downloaded a free 7 day trial.I found…
I downloaded a free 7 day trial.I found it interesting as do suffer sleep apnia and tend to talk in my sleep.(but listening to recordings just noises coming out of mouth)The thing that intreged me more was footsteps recorded.Still cant figure out what noises are as asleep at time but quite loud.Overall interesting experiment but not worth subscribing to
8 februari 2024
Omdöme utan inbjudan
Svar från ShutEye
Thanks for trying the free trial! It's interesting to learn about your experience, especially with sleep apnea. If you have any questions or need assistance understanding the recordings, feel free to reach out to ShutEye's team.
A funny one, a warning
A funny one a warning.
Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio.
I played i I could of died 4hrs of us having sex the funnier side it also came under noise, footsteps, animal, noise strange sounds. Absolute bonus no f##y farts recorded go me 😅😅
5 februari 2024
Omdöme utan inbjudan
Svar från ShutEye
Thanks for sharing your experience! It's important to remember to turn off the app during extra bedroom activities. I'm glad you found the funny side to it! 😄
I do not recommend this app it is a…
I do not recommend this app it is a joke, and definitely not worth the money tried it one time, and they took $64 out of my account, and denied me a refund and I appealed, and still denied for this useless app that didn’t monitor anything, but 20 seconds of my sleep, and after deleting the app it still took my money!! Not happy with this app at all!!! I want my money back or I’m turning use into the better business bureau, and I’m gonna start a petition to take use to court!!! I’ve reported it to Apple, and cancelled before the trial period, and you still took my money, and I was denied twice to get my money returned!!!!
30 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
Hello Rhonda,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
💯🥵So I haven't bowed down to hiw they manipulated of our thoughts and how we are feeling...😭only asked on the groups that are not online and local to yoh
So I listened to the lovely talks, recognising how I feel, was like a moth to a light and then boom, there was the money aspect, like a cult, now this scares me as I'm go low to my bottom low, but I puck my self up with my self help, yet people around the world listen to whp are at their lowest and pick up on this crap and give over their money, ohhh the site makes you feel like they understand you, they DO NOT, THIS IS A SCAM..PLEAEAE THEY INTICE YOU IN AND THEN ASK FOR MONEY...I went with the videos thinking omg, I'm understood until the payment option came next...
SCAM WRITTEN ALL OVER IT....😡🤬xxx
30 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
We apologize if you've had a negative experience or felt misled by our platform. It's essential for us to address any concerns you have. We strive to provide a supportive and genuine environment for our users, and we take feedback seriously. Please reach out to our support team with specific details about your experience so we can investigate further and assist you accordingly. We value your feedback and aim to improve our platform continuously.
They took money from my account before…
They took money from my account before I canceled the trial and I need my money back, why would I pay $60 for this crap. This is so misleading and a scam. Plz send my money back!!!!
15 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
Hello Aretha,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
Totally worthless app
Totally worthless app. Just a fake hoax sleep app.
28 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
Shuteye is designed to provide valuable insights into your sleep patterns, utilizing advanced technology to help you understand and improve your sleep quality. We assure you that our app is not a hoax; it's built with genuine care and dedication to helping users achieve better sleep. If you have any specific concerns or issues, please don't hesitate to reach out to our support team for assistance. We're here to help.
Scammed by these!!!! DO NOT SIGN UP FOR ‘FREE’ TRIAL
Scammed by these!!!!! Signed up for free trial but charged £50 IMMEDIATELY!!! do not fall for this like I did.
Edit: Thankful to Apple for accepting my claim and looks like I’m going to receive a refund. The people that own this app should be ashamed of themselves, I’m going to really struggle until pay day because you have acted this way and having read the last months reviews you clearly know what you’re doing and have very little care for people and maybe you should think about that.
28 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
Hello Mike,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
Don’t waste your money on this app
I tried shuteye for 14 nights before I asked for my money back. It was very inaccurate. When I laid awake it said I was sleeping. When I got up to go to the bathroom and looked at the time, the app said I was sleeping. When I was sleeping it often said I was awake. It cannot be trusted. Do not waste your money on this app
28 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
We're constantly striving to improve the accuracy of our app, and we've recently partnered with medical teams to enhance the sleep scoring system for better precision. We understand the importance of trust in our app's functionality and are dedicated to addressing these issues. If you haven't already, please reach out to our support team for assistance or a refund.
Where is the minus 1? Do not download it!
Where is the minus 1? This company deserves it for lack of transparency and honesty! Do NOT DOWNLOAD this app! I did not get to finish the 7 days trails and they charged on day 5 for a ONE FULL Year Subscription. WTH! NOt satisfied at all! This is a Scam! Cannot contact someone directly in this co. and Apple denied the refund even though I contacted them immediately.
27 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
Hello Auri,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
Useless
Useless! Seems they thrive on roping people into a year long plan by not saying anything about the trial ending. The app is useless when it comes to clear analysis of the data collected. This is a simple rip off. I stand by my review regardless of the response from ShutEye. Not a useful product.
22 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
We're sorry for any confusion regarding our subscription model. We do clearly mention that the trial ends on the 7th day, after which the subscription begins. Additionally, cancelling the subscription is easy and can be done directly in the subscription section of your iPhone settings. We aim to provide transparent information and a user-friendly experience. If you have any further questions or need assistance, please reach out to our support team.
I don’t want this app
I don’t want this app
I didn’t sign up to have £49.99 taken from my account , it’s impossible to get hold of them and I have literally had no money for food because they have done this , I want my money back and I will do everything possible to get it !!!!
I’m appalled
20 januari 2024
Omdöme utan inbjudan
Svar från ShutEye
Hello Mandy,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
Detta är Trustpilot
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