Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... Se mer

Betygsatt 1 av 5 stjärnor

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Se mer

Betygsatt 5 av 5 stjärnor

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsoprogram

Skrivet av företaget

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Kontaktuppgifter

1,6

Mycket dålig

TrustScore 1.5 av 5

174 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Not even 1 star

Not even 1 star. Horrendous! They charge whatever they want and you can't do anything to get your money back. I selected the 12-month full price plan because it had a free 7-day trial. Next to this option was another 12-month option at a 50% discount, but no free trial. I chose the full price with a free trial. They then proceeded to charge me FULL PRICE, no free trial, no 50% discount, no customer service, no way to claim money back, and I'm left with an App that quite frankly sends you worrying about your sleep and is not very accurate. For a start, I don't have animals in my house, yet it tells me to check my animals..guess it's just me scratching.

2 april 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Doesn’t work well if you have a spouse…

Doesn’t work well if you have a spouse who snores and talks in his sleep. It picks all of that up as if it were me so findings are erroneous.

26 mars 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Deeana, thank you for sharing your experience. We would like to apologize for this issue that you have faced.

Rest assured that we will work on improving this with a better solution. In the meantime, if you would like to share a more details with us about this or any other feedbacks, please contact us at https://shuteye.zendesk.com/hc/en-us.

Kind regards,
ShutEye Team

Betygsatt 5 av 5 stjärnor

L'application Shuteye m'a été…

L'application Shuteye m'a été recommandée par mon thérapeute pour traiter mon insomnie et cela a été une véritable découverte. Pour me faciliter I'endormissement, j'écoute les sons des vagues et de la pluie avant le coucher.

8 mars 2024
Betygsatt 1 av 5 stjärnor

Beware of Shuteye App: Unjust Charges and Poor Customer Service

I recently had a frustrating experience with the Shuteye app that left me feeling cheated and ignored. Despite not selecting any subscription plan, I was charged money from my account. After multiple attempts to reach out to their customer service team via email for a refund, I received no response whatsoever.

The lack of transparency regarding charges is deeply concerning. As a user, I expected to have the freedom to choose a subscription plan or make purchases deliberately. However, the app seemed to have arbitrarily charged me without my consent or knowledge.

Furthermore, the complete silence from the customer service team is unacceptable. It reflects a lack of accountability and care for their users. As a paying customer, I deserve to have my concerns addressed promptly and professionally. Unfortunately, Shuteye failed to meet even the most basic standards of customer service.

In conclusion, I advise potential users to exercise caution when dealing with the Shuteye app. The risk of being unfairly charged and the lack of reliable customer support make it an unreliable choice. My experience serves as a warning to others who may consider using this app.

11 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

ottima soluzione per problemi di sonno

scoperto shuteye sui social media ho scaricato questa applicazione solo per "provarla" ma si è rivelata una ottima soluzione per i miei problemi di sonno. Trovo anche molto utile questa sveglia intelligente - mi sento molto meglio e riposato da quando la uso

6 mars 2024
Betygsatt 1 av 5 stjärnor

DON’T DO IT!

This is the WORST I’m telling you! All of their emails are bogus and there is no way to contact these people! It’s all automated and the app is not that great whatsoever! So, do it at your risk! Plus, there is no way of unsubscribing thru the email on your”so called “ 7 day free trial!

11 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Time limit on white noise

This app is not worth it you can get more and better for free on YouTube. I figured I would like the custom white noise but the only thing is the most time that you can get on a night with white noise is 120 minutes. As soon as the white noise ends, I wake up. I can go on YouTube and get white noise for eight hours, without it costing me a penny this app is too expensive not to be able to get white noise for as long as you want. I do not recommend it.

13 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

There is no free trial

I wish I had read the reviews before trying the so called ‘7 day free trial’. I decided I could not use the app after about 30 minutes. When i cancelled, I noted my £24.99 subscription will run for a year. No refund. No way of complaining. Very clever and misleading marketing lures you in, then the app rips you off. This stuff gives internet purchasing a bad name.

9 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Free trial is lie

Free trial is a lie, they debited my account straight away.
All the icons for sleep stores, meditation or sleep hypnosis lead to the same rain, fire noises..

7 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I down loaded the app thought free trail …

I down loaded the app in December never used it til February. When I used it ,I put in my credit card info . I thought I was using my free 7 day trail but I was automatically charged $29.99. Noway to contact company. Today is Tuesday. The results are showing Sunday as the correct day. Big scam

5 februari 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Time is out of sync

Even when I turn this app off it is registering the incorrect wake up time. It is not in sync with the local time. I woke this morning, turned off the app and it reports the time as 2 hours later than it actually is.

2 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I saw Shut eye advert on Instagram and…

I saw Shut eye advert on Instagram and decided to try them for seven days, to see if it will help with logging my sleep activity. Looking at their app, was so busy and confusing that I thought I cannot do this, but Shut eye had immediately gone through my Apple Pay and taken £49.99 from my account, even after I cancelled. This is bad.

14 februari 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

The recordings are inaccurate and say I…

The recordings are inaccurate and say I need more deep sleep and have sleep apnea, which worried me. I definitely have no problems with either after doing my research. I have emailed several times to let the developers know and they have not responded to date.

27 februari 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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