Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Signed up for 7 day trial, got billed the annual amount before the 7 days. Now that I have it it’s utterly useless. Says I’ve slept 4hrs and been awake at various times through the night. I’ve actuall... Se mer

Betygsatt 1 av 5 stjärnor

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Se mer

Betygsatt 5 av 5 stjärnor

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Quite disappointed with this app. Snoring: app shows 10 to 20 recordings of supposed snoring, but when I play back the recording, only 2 or 3 will have recorded actual snoring. Sleep time:... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsoprogram

Skrivet av företaget

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Kontaktuppgifter

1,6

Mycket dålig

TrustScore 1.5 av 5

173 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Totally useless app

Totally useless app. Last night I hardly slept as I have been unwell. Despite going to bed at 9.30pm, i was still wide awake at 1am, i had even got up a few times. However according to the app, i was asleep within 9 minutes! I got a sleep score of 100%. There have been a few times that I wasn’t sure it was accurate but last night, being awake i had proof. It even has a snore recorded when i was speaking to my sister as i called her when i couldn’t sleep. ### UPDATE: further to the response from Shuteye, I know exactly how to set up the app, it was plugged in, i used some of the functionality and pressed start so the problem was the app

12 augusti 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Sue, thank you for leaving us this feedback. Sometimes, the reason why our app may appear to be inaccurate is because of an improper setup.

For instance, before you start the sleep tracker, there will be an on-screen setup that reminds you to place your device away, plugged in, and charging.

If you were to move it, to make a call, for example, it will not be able to accurately detect sleep noises you make. Our app records all noises within the vicinity that you are in, including any shuffling noises (e.g. sleep position, movement of the phone, etc). This may have been why it was falsely detected as a snoring sound.

We urge you to try it for a few more nights, following the proper set-up, and see if that makes a difference. Do try and let us know.

Regards,
ShutEye Team

Betygsatt 1 av 5 stjärnor

Way to go to draw us in

Way to go to draw us in! Will never give my credit card details to an app I cannot try before you get the claws in me. BS!!

27 juli 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Lisa,

Thank you for leaving us feedback. We would like to assure you that our app is free for you to try if you do not wish to commit to a subscription.

All you have to do is to get past the quiz screen at the start and there will be 'x' button at the top corner of your screen. You will be able to access the basic features of our app until you choose to pay for a subscription.

Hope this helps!

Best regards,
ShutEye

Betygsatt 1 av 5 stjärnor

Most deceptive and unethical business

Most deceptive and unethical business. I installed the shuteye app with 7-day trial periodn on June 23, 2024. After trying about couple of hours and reading more about the app I decided to cancel and I did cancel by going to iphone settings and cancelled it. Today I was checkign my credit card bill and I see a charge of $32.39 from apple.com for this shuteye app. Even though I cancelled within hours of the app installation in the7-day trial period I still got the full 1 year charged.

I just checked at apple app store account and I see that my subscription is cancelled. So I don't have the service but I am charged the 1-year subscription charge. Just submitted a dispute with my credit card. Now I am heading to Federal Trade Commission web site to file a complaint.

23 juni 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Shivaji, thank you for bringing this to our attention. Could you please submit a request for refund to us here: https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots that you have of the cancellation as well as the charge you incurred.

Our support team will assist you with this as soon as possible. We sincerely apologize for the inconvenience caused.

Kind regards,
ShutEye Team

Betygsatt 5 av 5 stjärnor

Amazing App

Shut-Eye has been my saving grace, helping me maximize the few precious hours of shuteye. The sleep tracking helps me make adjustments.

19 juni 2024
Betygsatt 3 av 5 stjärnor

The stories are never added to so you…

The stories are never added to so you keep repeating the same ones

12 juli 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Angela, thank you for leaving us a review. We understand the dissatisfaction that you have with the lack of new content in our app. We would like to offer our heartfelt apologies in this regard.

We assure you that our team is currently working hard to ensure that there will be new content added as soon as we can. We appreciate this valuable feedback.

Sincerely,
ShutEye

Betygsatt 3 av 5 stjärnor

Thank you.

Thank you for taking the time to review the subscription process.

24 juni 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Denise, thank you for bringing this to our attention. We would like to apologize for the frustrating experience that you had. Could you please submit a support request to us here https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots before submitting.

Our support team will assist you with the charge issue as soon as possible. Thank you and we would like to apologize once again for the inconvenience caused.

Kind Regards,
ShutEye

Betygsatt 5 av 5 stjärnor

A Must for travelers

I love travelling a lot, but the problem is that it's hard to sleep on the plane. Now, Shut-Eye helps me recreate my ideal sleep environment, no matter where I am.

14 juni 2024
Betygsatt 1 av 5 stjärnor

Their ads are actually brainrottingly…

Their ads are actually brainrottingly stupid.
>Do NOT sleep like this. This is the worst position to sleep in!!!
>So I started RECORDING myself instead of fixing the actual problem……..
>My back still hurts and I still have acid reflux, but at least I know what I do in my sleep 👽

22 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This company is HORRIBLE!

This company is HORRIBLE!! They stole my money! “Free” trial?! Yeah right! Give me my $59.99 back! They are fraudulent…go do a simple Google search if you don’t believe my review.

9 juni 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Chris, thank you for highlighting this issue to us. We would like to apologize for the bad experience and unexpected charges.

Please submit a refund request to us at https://shuteye.zendesk.com/hc/en-us/requests/new along with any relevant screenshots that you might have of the charges, etc. Our support team will assist you with this as soon as possible.

Once again, we offer our sincere apologies for any inconvenience caused.

Kind Regards,
ShutEye

Betygsatt 1 av 5 stjärnor

FRAUDULENT COMPANY!! DO NOT USE!

FRAUDULENT COMPANY!! I signed up for a 7 day “free” trial June 9th. On the 13th, the company put thru a “premium” subscription so when I canceled prior to the trial ending, it made it “ineligible” for a refund per Apple.
This company WILL STEAL YOUR MONEY!! And, even worse, the app is horrible.

16 juni 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Misty, thank you for highlighting the issue that you are facing. Could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new.
You may also include any relevant screenshots of the charges or email from Apple regarding ineligibility.

We are very sorry for the unpleasant experience that you had and for the inconvenience caused.

Regards,
ShutEye

Betygsatt 1 av 5 stjärnor

Shut Eye App is a NoGo!

The ShutEye App does NOT measure noise accurately, much less be able to define what each noise is.

The app advised I had sound all night long measuring at 100dbi... absolutely not happening. We have no children or pets and live in a very rural setting. Super quiet. My husband is a safety trainer and has the appropriate sound meter(s) which measured noise level at max of 50 dbi at a variety of times as cited on the app in the various "recordings".

It seemed like a useable app when I first started using it. However, as I progressed with using the app and data was accumulating so was my angst and concern. I took a step back to review the "data" and found the "basis" for what is called data is inaccurate and inconclusive at best. So, then I started the problem solving process to determine practices used in the recording process to make sure I understood how the sounds/data was collected. No information abailable.Honestly...the articles on sleep matters, sleep aids, etc. are available in other utilities.

Do yourself a favor and just don't use the app.

17 juni 2024
Omdöme utan inbjudan
Logotyp för ShutEye

Svar från ShutEye

Hi Gloria, thank you for leaving us a review. We are sorry for the frustrating experience that you had with our app. Unfortunately, I am not able to give proper advice based on the current information provided as the noise that was captured may have been caused by various things.

For instance, it could be the sound from the air conditioner, fan, etc. With that said, we acknowledge the setting that you were in may not be possible to trigger a noise level of 100dbi.

If you would like a refund, cancel your subscription or leave us further feedback, you may choose to do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.

Thank you and we sincerely apologize for the unpleasant experience and any inconvenience caused.

Regards,
ShutEye

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer