Firoz was outstanding throughout the sales process. He was patient with our many questions, and if he didnt have an answer to a question he would take the time to get the appropriate information. Whi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Tim was great, super informative but easy to understand. Sign up is not where shopmonkey leaves you. They also schedule some training for you to also go real in depth on how to use all the systems and... Se mer
Företaget har svarat
We completed our initial demo call with the Shopmonkey team to evaluate their platform for our fleet service and shop operations, and we were incredibly impressed. The software looks highly intuitiv... Se mer
Företaget har svarat
Joe was very friendly and informative. He made it easy to make a decision to be part of the Shopmonkey family. We now.
Företaget har svarat
Företagsinformation
Om Shopmonkey
Skrivet av företaget
Smart, simple. Built for shop life.
Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.
Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.
What you get:
- Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth.
- Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos.
- Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone.
- Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets.
- Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work.
- Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself.
- Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches.
- Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat.
- Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office.
- Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering.
- Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nexpart, RepairLink, and CARFAX.
Find the pricing that's the right fit for your auto shop.
Check out our social channels:
Introducing Accounting and Bookkeeping, built right in to Shopmonkey
Skrivet av företaget
- Know your numbers every month, not just at tax time.
- Real P&L, no bookkeeping headaches, no manual setup, no generic templates. Parts and Labor revenue, EPA fees, and sublet labor built in. DIY your books with Shopmonkey Accounting, or hand them to a dedicated bookkeeper with Shopmonkey Bookkeeping.
Kontaktuppgifter
155 East Main Avenue, 95037, Morgan Hill, USA
- 408-675-2304
- info@shopmonkey.io
- shopmonkey.io
4,7
Utmärkt
91 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Joe was very friendly and informative
Joe was very friendly and informative. He made it easy to make a decision to be part of the Shopmonkey family. We now.
20 oktober 2026
Svar från Shopmonkey
Hi Steve, thanks so much for sharing this. We’re glad Joe could answer your questions and help you feel confident about joining us. Welcome to the Shopmonkey family!
Firoz was outstanding throughout the…
Firoz was outstanding throughout the sales process. He was patient with our many questions, and if he didnt have an answer to a question he would take the time to get the appropriate information. Which was all greatly appreciated
19 oktober 2026
Svar från Shopmonkey
Hi Greg, thank you for the 5-star review! We’re so glad Firoz could guide you through the sales process and get you the answers you needed. We're happy to support your shop!
Not designed for restoration shops
Having owned our business for 27 years, we explicitly explained during our initial video consultation that we specialize in long-term auto restorations that often take a year or more. We were assured the platform would suit our needs, but it has proven entirely unsuitable for restoration shops for the following reasons:
- Undisclosed Fees: We were never informed of employee limits or the additional per-employee fees. We also discovered charges for extra services we did not request, which were only brought to light when I called to inquire about our higher monthly bill.
- Flawed Workflow and Lost Revenue: The interface includes multiple areas to enter work performed. This led to labor entries being hidden during billing, resulting in direct financial losses for our business.
- Inefficient Invoicing: The system requires us to re-enter customer information every time we issue a new invoice, which is completely impractical for ongoing, long-term restoration projects.
- Poor Customer Support: Overall, the customer service we received failed to address these critical issues.
7 september 2026
Omdöme utan inbjudan
Svar från Shopmonkey
"
Hi Lisa,
Thank you for your feedback, and we apologize for the frustration. While Shopmonkey is built to streamline standard automotive repair and service, long-term restoration projects have unique workflow and invoicing demands that ultimately made this a mismatch for your specific business model.
We also understand our billing adjustment fell short of what you expected. Please reach out to us at success@shopmonkey.io so we can address any outstanding concerns directly. We wish your business all the best.
Great support and a great product
13 oktober 2026
Svar från Shopmonkey
Hey Jim, thanks for the compliments and for leaving us a five-star review. We enjoy working with you, too.
Great experience
We completed our initial demo call with the Shopmonkey team to evaluate their platform for our fleet service and shop operations, and we were incredibly impressed. The software looks highly intuitive and well-engineered to handle complex workflow tracking, job documentation, and streamlined invoicing all in one place. A huge thank you to Aidan Huggins, who ran our demonstration. Aidan did a truly fantastic job—his customer service was excellent, and he gave a crystal-clear walkthrough while taking the time to thoroughly answer all of our operational questions. Based on this first look and Aidan's great presentation, we decided to move forward with purchase. Excited for the implementation
2 oktober 2026
Svar från Shopmonkey
Hi Katherine, we love hearing this - thanks for sharing your experience! We'll make sure to pass your feedback along to Aidan. It means a lot that the demo gave you confidence in Shopmonkey for your fleet service and shop operations. Our team is excited to get you up and running, and we're here for you every step of the way through implementation and beyond. Welcome to Shopmonkey!
Absolutely love everything about this…
Absolutely love everything about this system! There is no comparison! It’s the best! Well worth the investment…
1 oktober 2026
Svar från Shopmonkey
Thank you for the feedback! We're thrilled to hear Shopmonkey has been worth the investment for your shop. Reviews like this mean a lot to our team, and we're grateful to have you with us. If there's ever anything we can do to help your shop run even smoother, we're here for you!
Israel was incredibly knowledgeable and…
Israel was incredibly knowledgeable and helpful. I'm very pleased with Shopmonkey.
25 september 2026
Svar från Shopmonkey
Hey Marko, thanks for that feedback. We will let Israel know, and we're thrilled to have you join the Shopmonkey family,
Svar från Shopmonkey
Hey Chris. Thanks for sharing that. We take pride in the fact that Shopmonkey is easy to set up and to use. Thanks again for the feedback.
compatibility
Knowledgeable about how shop monkey will aid in the runnings of your business specifically, ability to tailor what software is able to do for your unique needs.
21 september 2026
Svar från Shopmonkey
Hi Conner, thank you so much for the 5-star review! We're glad to hear that you found our team knowledgeable and that Shopmonkey can be tailored to meet your business's unique needs. Reach out anytime if you need further assistance!
Great Experience
Very good at educating us on the system, answering questions and making us feel comfortable during the demo
17 september 2026
Svar från Shopmonkey
Thanks for that feedback, Chad! Our teams work hard to help customers get the most out of Shopmonkey. Glad it's working for you!
Shopmonkey has been easy to learn and…
Shopmonkey has been easy to learn and has helped us keep our shop more organized. Creating estimates, tracking repair orders, communicating with customers, and keeping everything in one place is straightfoward. The customer service and onboarding support have also been very helpful. We're excited to continue using it as we grow our service department.
25 september 2026
Svar från Shopmonkey
Hi Timothy, thank you so much for the 5-star review! We're glad to hear that Shopmonkey has made keeping your shop organized and managing estimates straightforward, and we're excited to support you as your service department continues to grow!
Dustin Adams is a great rep to work…
Dustin Adams is a great rep to work with. Very patient dealing with all the questions and knows the program inside & out. Came up with ideas for use in the system for our team that helped cement the software is the right choice for us. He was a pleasure to work with for review!
24 september 2026
Svar från Shopmonkey
Hey Seth. We agree that Dustin is great to work with, and we have shared your feedback with him. We look forward to working more with you. Welcome to Shopmonkey.
The Demo guy was very knowledegable
23 september 2026
Svar från Shopmonkey
Hey Dusan! Thanks for the compliment. We will share it with Dustin, the demo guy. Welcome to Shopmonkey!
Tim was great
Tim was great, super informative but easy to understand. Sign up is not where shopmonkey leaves you. They also schedule some training for you to also go real in depth on how to use all the systems and make sure you can use it to it's full potential. The capabilities of the system will help me optimize my work flow and maximize my profit no doubt. I'm much more confident taking on the work load knowing that I have such a great system backing me up in shop monkey.
21 september 2026
Svar från Shopmonkey
Thank you for the kind words, Micah. We'll be sure to pass this along to Tim! Glad to hear you're feeling confident heading into your workflow, and welcome to Shopmonkey!
Seems to be the system we need to move…
Seems to be the system we need to move to the next level
18 september 2026
Svar från Shopmonkey
Hi Danny. We are glad you said it, and we agree! Thanks for the feedback.
We are happy to be working with you.
Svar från Shopmonkey
Hey Eric, thanks for writing that. Glad your Shopmonkey experience has been great. We appreciate your feedback and will share it with the team.
Very helpful in time of need I’ve never…
Very helpful in time of need I’ve never had to wait for questions I had I really appreciate Shopmonkey.
8 september 2026
Svar från Shopmonkey
Thank you for this feedback. So glad that our team could assist you when you needed it. We appreciate you, too!
They were super fast about getting back…
They were super fast about getting back to me super helpful and also were very informative.
11 september 2026
Svar från Shopmonkey
Hi Michael. Thanks for sharing this great feedback . We are glad our teams were able to help you and provide the information you needed.
Have a great week!
fast and easy
11 september 2026
Svar från Shopmonkey
Hello Farzat. Thanks for the 5 star review! We are glad Shopmonkey's speed and simplicity are working for you. Thanks again for sharing your feedback.
Great experience so far the always on…
Great experience so far the always on top of everything
10 september 2026
Svar från Shopmonkey
Thank you, Christian! We pride ourselves on staying proactive and accessible, so it’s great to hear we’re meeting your expectations. We appreciate your support.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.