Over all I am very impressed with the after-service. The unit came with a missing part. After some procedures which asked me to identify the missing part, they told me the part is not available now. A... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Known bad battery issue and they sold it to public anyway. Tried to get battery discount and Snowjoe wouldn't give me any. They simply tried to get me to pay $200 for new batteries. These batt... Se mer
Företaget har svarat
Order# SJWTY00399172 I'd bought a MJ401C-XR bearing serial number 0263120000960, some times in 2022 end or 23 beginning. The left side of the lower-handle(if pushing the mower) got rusted and when re... Se mer
Företaget har svarat
I registered my 24 V cordless tire inflator online today. With the help of a polite and knowledgeable lady, it was a breeze. This device is a replacement of one we’ve had for years that finally gave... Se mer
3,4
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Although it took a little while to…
Although it took a little while to verify everything, your company was very efficient and provided me with a replacement product that was even better than my original purchase within the warranty. Thank you again.
11 oktober 2026
When I ordered the leaf picking up unit…
When I ordered the leaf picking up unit on shop, Joe, it didn’t mention that it wouldn’t pick up leaves on grass, which is why I had to return it because trees drop leaves, and usually trees are on grass not any hard surface so that should be included in your sales emails when advertising son Joe products I had to incur the cost of sending it back also which I would’ve never ordered it if I had known it wasn’t going to pick up leaves on grass
12 oktober 2026
Known bad battery issue and they sold…
Known bad battery issue and they sold it to public anyway. Tried to get battery discount and Snowjoe wouldn't give me any. They simply tried to get me to pay $200 for new batteries. These batteries could also defect after one winter.
Bought new, batteries went dead AFTER ONE winter.
Snow Joe 96V 24" Cordless Self-Propelled Dual-Stage Snow Blower, 4 x 12-Ah Batteries & 2 x Chargers from:
* Purchased online website Jan 18, 2024
* Delivered on Feb 01, 2024
11 oktober 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with the Snow Joe 96V 24-Inch Cordless Self-Propelled Dual-Stage Snow Blower. We’re truly sorry to hear that your batteries stopped holding a charge after only one winter and that you were disappointed with the assistance you received regarding replacement options and battery costs. We understand how frustrating it is to invest in a snow blower and then face significant expenses to replace its batteries after such a short period of use.
We sincerely apologize for the inconvenience and appreciate you bringing your concerns about battery performance, reliability, and replacement costs to our attention. Your feedback is important to us as we continue working to improve our products and customer experience.
Please know that a member of our team will reach out to you to follow up on your concerns and provide further assistance.
Thank you for your patience and for giving us the opportunity to review your experience.
I was never really offered a resolution…
I was never really offered a resolution that worked to solve my issue. The battery seems to charge but does not hold the charge. I started using my hand pump sprayer again.
11 oktober 2026
Fast turnaround on my warranty claim!
11 oktober 2026
My SnoJoe cordless leaf blower would no…
My SnoJoe cordless leaf blower would no longer recharge. I contacted customer service online and received a quick response. Battery and charger are being replaced.
Extremely happy with how situation was handled.
14 oktober 2026
Omdöme utan inbjudan
Good response to warranty issue
11 oktober 2026
My sunjoe chain saw stopped working …
My sunjoe chain saw stopped working and they are sending me a replacement because mine was still under warranty.
Thanks
1 oktober 2026
Omdöme utan inbjudan
Great products and wonderful Customer Service
Your representatives were kind and very understanding and totally understanding of my problem I am impressed with the Snow Jo products and enjoy using them! Thank you for sending my replacement.
10 oktober 2026
Never use this brand
Never use this brand. My tiller broke after 2 uses and I contacted them 2x about the warranty and have heard nothing in close to 2 weeks. Bad product and bad service.
10 oktober 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We’re truly sorry to hear that your tiller broke after only two uses and that you have not received a response to your warranty inquiries. We understand how frustrating and disappointing this experience must be, especially after reaching out twice and waiting nearly two weeks for assistance.
This is not the experience we want our customers to have, and we sincerely apologize for the inconvenience and lack of communication. Please know that a member of our team will reach out to you to follow up on your concerns and provide further assistance with your warranty inquiry.
We appreciate you bringing this matter to our attention and giving us the opportunity to address your concerns. Thank you for your patience while we work toward assisting you.
A company that supports its clients all…
A company that supports its clients all the way :)
10 oktober 2026
I bought a tire inflator have not used…
I bought a tire inflator have not used it until the other day when my son had a flat and one low tire. When I went to use the new tire inflator instead of inflating the tire it deflate. I called and was told there was nothing they could do but give me 20%off and that they would reach out to me. I did not receive anything except for our experiences. Our experiences are not very favorable. Please let me know what can be done. Thank you
9 oktober 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely apologize that the resolution offered did not meet your expectations and that your experience with our customer service was disappointing. We understand how frustrating it must have been to discover an issue when you needed to use your inflator.
Please understand that our inflator units come with a two-year warranty, and based on the information provided, your unit is outside the warranty period. We regret that we are unable to offer a warranty replacement and understand your disappointment with the available options.
We appreciate your feedback and thank you for your understanding. We will continue working to improve our products and customer service experience.
Best Regards,
Customer Service Team at Shop Joe
I purchased a refurbished power snow…
I purchased a refurbished power snow shovel and your now telling me there is no warranty.
10 oktober 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration regarding the warranty coverage for your refurbished Snow Joe snow shovel. We understand how disappointing it can be to have concerns about your product's warranty after making a purchase.
We value your trust in Shop Joe and regret that this situation has caused concern. We want to ensure your questions are properly addressed and that you receive clear information regarding your concerns.
Please know that someone from our team will be reaching out to you to clarify the matter and provide further assistance. We appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Svar från Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the delay in receiving a response from our customer service team. We understand how frustrating it is to wait weeks for assistance without receiving an update.
Providing timely and reliable support is important to us, and we regret that your experience has not met the level of service we strive to provide. We appreciate your patience and apologize for the inconvenience this has caused.
Please know that someone from our team will be reaching out to assist you with your concerns. Thank you for bringing this matter to our attention.
Best Regards,
Customer Service Team at Shop Joe
With a warrantee claim
With a warrantee claim, I spoke to their AI robot to which I gave all my information. Upon completion, I had a hold time of 18 minutes. After that hold I spoke with a human who put me on hold. After another long hold time I spoke to the same human. That human said I’d receive an email confirming my warranty claim. Three hours have passed and I’ve no email confirmation..
This was a 40 minute phone call.
16 oktober 2026
Omdöme utan inbjudan
Customer service is HORRIBLE
Customer service is HORRIBLE! Purchased 5-50lbs of icement that arrived in a form of a cement blob! Received on Sept24th and I've been communicating for 3 weeks now through your support email. All I've received was AI generated messages that a customer service rep withh be in touch in 72hrs. I want the product picked up and my account refunded in full. Ive complied to every request you asked for including pictures, order# my full name and address, where I purchased, date of purchase and model# most recently you asked what is defective about the product and that has been stated in all 12 messages I've sent you. I will never Shop on your site ever again nor can I ever recommend you!
24 september 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your order and the delays in receiving meaningful assistance. We understand how disappointing it is to repeatedly provide the requested information without receiving a resolution.
We regret that your experience has fallen short of the service we strive to provide. Your feedback is important to us, and we will take your comments into consideration as we work to improve our customer service and order resolution process.
Please know that someone from our team will be following up with you to provide further assistance with your concerns. We appreciate your patience and sincerely apologize for the experience you have had.
Best Regards,
Customer Service Team at Shop Joe
Je m'attendais d'être en mesure de…
Je m'attendais d'être en mesure de pouvoir achete la partie brisée de ma pelle snow joe RJ204M
C'est une grande déception du fait qu'il n'y a pas de pièce de remplacement et je trouve cela particulier de votre part
8 oktober 2026
Svar från Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We are very sorry for the disappointment and frustration caused by the limited replacement part options for your Snow Joe product. We understand how discouraging it can be when you expect to be able to purchase a replacement part and find that it is not available.
We truly value your feedback and understand your concerns. We will take your comments into consideration as we continue working to improve our products, parts availability, and customer service experience. We are committed to doing better and providing more convenient options for our customers.
Someone from our team will be following up with you to provide further assistance. We appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Customer service was really polite and…
Customer service was really polite and helpful.
8 oktober 2026
Detta är Trustpilot
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