Tez amd Mani were friendly and professional and completed the delivery and unpacking of the 3+2 seaters with care. Advice was given about the best positions in my lounge and both men helped move furn... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering was very easy and great price. Also delivered very quick I ordered Monday they wanted to deliver week later but I wasn’t ready to take delivery they delivered when I was ready 3 weeks later.... Se mer
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Excellent communication through out , We are really pleased with our Sofas and what a fast delivery , even delivered on a sunday , T and Mani were great and made sure we were completly satisfied with... Se mer
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Initially I had issues as the delivery missed the shipping so was coming 5 days later..when it arrived the wrong colour had been shipped so was offered the alternative colour and a free leather footst... Se mer
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Företagsinformation
Skrivet av företaget
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
Kontaktuppgifter
Storbritannien
- shopheavenlysleep.com
4,7
Utmärkt
198 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service very friendly and helpful…
Great service very friendly and helpful definitely put customer first excellent value for money will definitely be recommending to friends delivered 3rd jan
3 januari 2025
Omdöme utan inbjudan
Svar från Heavenly Sleep
Hello Sam, thankyou very much
My name is rushikesh and I got 3+2 Roma…
My name is rushikesh and I got 3+2 Roma brown leather sofa for half of the price the seller showed me kindness and he helped me to get it in the Christmas time and with free delivery and even with sofa assembly they are really nice I will buy more furniture with heavenly sleep.
Anyone who is reading my review think before purchasing furniture with a reasonable price then check with heavenly sleep.
The driver is very friendly Luke he really helped to fix sofa and he is very good guy
21 december 2024
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Svar från Heavenly Sleep
Hello thankyou very much
What a great experience shopping with…
What a great experience shopping with you. I came across you by a friend. I didn't know about you. I am delighted with my purchase. The delivery man was such a pleasant person I will be telling all my family and friends what a great experience shopping with you
21 december 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
hello Lorraine thankyou so much
Excellent company
Excellent company, cossy and quality sofas. The company kept me updated on a day delay in delivery due to vehicle breaking down and gridlock.
The two delivery guys are angels in human form, when they arrived, there first met me to apologise first before offloading the sofas, i forgot to ask of their names.
I bought a set of Hanson light grey leather sofa.
Nothing short of 5 star rating.
20 december 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
Thankyou so much
Brilliant…
Placed an order for a couple of flat packed sofas. Company processed the order quickly and delivery was received a few days later!
Sofa set is beautiful ❤️
8 december 2024
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Svar från Heavenly Sleep
Hello thankyou very much
Perfect seller,100% very good quality…
Perfect seller,100% very good quality of furniture.
30 november 2024
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Svar från Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Bash and his colleague did a fabulous…
Bash and his colleague did a fabulous job of correcting previous work carried out by a different delivery company.
They were very helpful and apologised for the previous issues I encountered with heavenly sleep
30 november 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
I really wish I could add a photo to…
I really wish I could add a photo to this review cos boy are they truly amazing.. my mom ordered a leather corner couch and arm chair and I fall in love wit hers.. so she told me about this shop she highly recommended them. I went online and fall in love with a couch myself and boy they did not disappoint. We have a dark grey leather electric corner couch and a leather foot stool and I am obesseddd.... they are so bloody beautiful comfortable stylish. I'm so happy.. the staff are absolutely fabulous to deal with. I had the pleasure of dealing with the owner bash, and 2 fabulous delivery drivers who couldn't do enough for us. Aiden and luke they really went above and beyond when they delivered our items they were incredibly helpful. And so friendly I had a great chat with both and they had me laughing. They even carried my couch to where I wanted it so they would scratch my wooden floors and took all the rubbish away I recommend putting in for rubbish to be taken away and for ur old couch to b taken aswell of needed and for couch assembly becuase it was such hassle free done within 10mins or less and I was left with my brand new couch happy as anything. I highly highly recommend heavenly sleep and I will return to purchase more in the further..
26 november 2024
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Svar från Heavenly Sleep
Thankyou so very much, lovely doing business with you, we really appreciate your custom :)
Great value, lovely people
There was an issue upon opening one of the boxes containing our sofa, but they went out of their way to resolve the error and we're delighted with our purchase. Really comfortable with great support. I've never had to assemble my own sofa before, so that was a new one on me, but it went together easy.
8 november 2024
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Svar från Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Would recommend
10/10 service, ordered a heavenly bed which now gives us heavenly sleeps! The whole service was flawless from ordering with them to the delivery!
15 november 2024
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Svar från Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Great service and happy with purchase…
Great service and happy with purchase my only niggle not to give a 5 star was my delivery was in the afternoon as I had a phone call the day before but then turned up at 08.50 luckily I was home.
5 november 2024
Svar från Heavenly Sleep
Hello Samantha thankyou very much for your lovely review
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!!
I’m trying to contact customer service since my mams sofa arrived over a week ago.
My mam is 73 sofa arrived & is not suitable & causing her a lot of back pain as it’s hard & uncomfortable.
No response from customer service by phone or email.
Now seeking legal advise.
7 november 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
Hi we are really sorry you are not happy with your suite. We would have been happy to return it but since you no longer have your packaging we are unable to accept your return. This is clearly stated in our returns policy on our website. Im sorry we could not be of more help.
Terrible customer services.
Terrible customer services.
I had to call and email a zillion times to get things done ( parts damaged in the transport)
5 november 2024
Svar från Heavenly Sleep
Hi just want to clarify everything did get sorted for you in the end?
Svar från Heavenly Sleep
Hello Karina thankyou very much for your lovely review
There was a mix up in the mattress i…
There was a mix up in the mattress i was delivered and they made it right without to much fuss. The items were great value and they arrived on time.
5 november 2024
Svar från Heavenly Sleep
Hello Cathal thankyou very much for your lovely review
Just fabulous to deal with
Just fabulous to deal with. Highly recommend. Couches perfect 🤩
2 november 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
Hello thankyou very much for your lovely review
Outstanding Customer Service
Outstanding Customer Service, Competitive Prices, Fast and Professionally Assembled by Mohammed. Really pleased with my new sofas.
19 oktober 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
Hello Nisha thankyou very much for your lovely review
Customer Service top notch
Customer Service fantastic and delivery driver really friendly and so quick. My sofas are absolutely gorgeous and so comfy. I would recommend Heavenly Sleep to everyone. My experience was brilliant.
9 oktober 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Highly recommend
Customer service was great ordered a corner suite and was delivered in less than a week, driver was an absolute sweet heart so kind lovely to talk to did all the heavy lifting couldn't fault them at all very happy 😀
1 oktober 2024
Svar från Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
Absolute pleasure to deal with
Absolute pleasure to deal with. Ordered sofa, delivered the next day, paid extra for assembly, well worth it. Left me satisfied, rubbish taken away, can’t fault them. And the sofa itself absolutely amazing, so happy.
24 september 2024
Omdöme utan inbjudan
Svar från Heavenly Sleep
Thankyou very much, lovely doing business with you, we really appreciate your custom :)
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