Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Not visible enough! I love the concept of Shop2Ship but your services / offerings are not visible enough. What indeed is the your offerings for the on B2B or B2C level? In South Africa you are compet... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Suite 36219903. It was good experience until recent arrangement on Black Friday. My goods arrived at my suite and I immediately arranged for shipment. After I paid for the charges, I received an em... Se mer

Betygsatt 4 av 5 stjärnor

So far I am satisfied with their services. Very fast. Package come and shipped in the same day. Price is also cheapest among the others. But the customer service is very slow in replying my email.... Se mer

Betygsatt 5 av 5 stjärnor

I'm really happy with the service Shop2Ship offers. This company enables me and my family to buy US products even during the covid pandamic where travelling to the US is not possible. I don't understa... Se mer

Företagsinformation


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

166 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

A Necessary Service

Other than me being notified by shop2ship one week after my parcel arrived in the warehouse, i found their service to be great. Definately a necessary service in these COVID times.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Gayle, we appreciate your business. Bear in mind that if you parcel was delivered by the USPS it could have been marked as delivered up to a week before arriving to ur warehouse since they mark parcels as delivered in the sorting station. Most of our parcels are checked in the same day.

Kind regards,

The Shop2Ship Team

Betygsatt 1 av 5 stjärnor

Everything you sell is off good quality…

Everything you sell is off good quality and affordable but your shipping fee to South Africa is way expensive imagine having to buy something for R1000 and the shipping fee becomes R2000. That's quite too much honestly i know i lot of people who wish to purchase from you guys but when they think of shipping fee to opt out

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Mathebula, we boieve you might have left a review for a different company since we do not sell anything, we are mere parcel forwarder.

Kind regards,

The Shop2Ship Team

Betygsatt 5 av 5 stjärnor

Good

Good and trusted

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Emmanuel, we appreciate your business.

Kind regards,

The Shop2Ship Team

Betygsatt 1 av 5 stjärnor

Non-transparent business model

I was hit with a 450 dollar customs charge even though that was supposed to be covered in my ship-forwarding service charge. After trying to contact some sort of customer service, of course they said there’s nothing they can do for me. Will never use any service from this company again. There a many alternatives with much more transparent business models.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Emanuel, we are sorry to hear about your bad experience but customs duties and/or taxes are never included in the parcel forwarding business, specially since you get to declare the item for the value you find acceptable on our platform. We hope to have you back in the future.

Kind regards,

The Shop2Ship Team

Betygsatt 5 av 5 stjärnor

I have used them for close on two years…

I have used them for close on two years now. I have never experienced a problem. Everything arrives as it should and everything is shipped to me as it should. Very happy with the service, will continue to use them. Thank you,

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Marike, we appreciate your business.

Kind regards,

The Shop2Ship Team

Betygsatt 4 av 5 stjärnor

Good

Good service

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Bruno, we appreciate your business.

Kind regards,

The Shop2Ship Team

Betygsatt 5 av 5 stjärnor

Shop2ship is example of excellence

Shop2ship is an excellent example of reliable and safe service. They are always ready to help and open for cooperation. More than once their support service helped me to minimize the expensise, also when it was my mistake.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Artiom, we appreciate your business.

Kind regards,

The Shop2Ship Team

Betygsatt 2 av 5 stjärnor

Email reply = Meh?!

Would like to see S2S reply to customer questions and inquires more consistently, in a timely manner and with a little more empathy when issues and concerns arise.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Gene, we are currently revamping our customer support centre to be able to deliver the service you deserve, we apologise for any inconvenience caused in the past.

Kind regards,

The Shop2Ship Team

Betygsatt 1 av 5 stjärnor

Extremely disappointing service

Extremely disappointing service. Sent multiple support requests, and it’s been already an year and till date they haven’t bothered to respond to my queries.

Would not recommend at all.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

hanks for your review Gene, we are currently revamping our customer support centre to be able to deliver the service you deserve, we apologise for any inconvenience caused in the past.

Kind regards,

The Shop2Ship Team

Betygsatt 1 av 5 stjärnor

I would rate lower but was not offered…

I would rate lower but was not offered the option.

The online estimate was more than 100% out. Even after raising this with me, the online estimate did not reflect the increased charges. It looks and feels like a scam. PayPal was not an option to pay the extra money extorted from me. A receipt could not even be offered for it. The more I think about it the more it looks like a scam.

It took so long to get answers you charged me a storage fee.

Communication is poor online a user has no idea what is happening with their goods.

Unhappy customer

Martin Driscoll

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Dear Martin,

We are sorry to hear this, we will make sure to provide better rates for remote destinations in the future.

Kind regards,

The Shop2Ship Team

Betygsatt 5 av 5 stjärnor

Really great service

Really great service! Thank you Shop2Ship!

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Thanks for your review Steven, we appreciate your business.

Kind regards,

The Shop2Ship Team

Betygsatt 1 av 5 stjärnor

Do NOT use this company to ship your…

Do NOT use this company to ship your goods. Their customer service is beyond bad and when you are wanting answers for a shipment or articles that go missing or basically anything...they are so hard to get hold of. You will waste hours sending off emails and messages to them and then when/if they do choose to reply, it will be a standard generated message which is useless. It is almost scam-like in my opinion. Avoid.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Dear Aleksandra,

Thanks for your review, we are sorry to hear about your experience.

Kidn regards,

The Shop2Ship Team

Betygsatt 5 av 5 stjärnor

I strongly recommend Shop2Ship!

Shop2Ship is an excellent forwarding service. The support is also very reactive and the shipping and processing time are very quick. I strongly recommend it!

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Dear Amine,

Thank you for your review, we appreciate your business with us.


Kind regards,

The Shop2Ship Team.

Betygsatt 1 av 5 stjärnor

Very bad...

Very bad...Communication is very bad.You didnt help me at all.Thank you for nothing

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Dear Aleksandra,

Thanks for your review, we are sorry to hear about your experience.

Kidn regards,

The Shop2Ship Team

Betygsatt 1 av 5 stjärnor

I am using the app for the 1st time and…

I am using the app for the 1st time and I am not being able to ship the goods due to an error when trying to make the credit card payment. I have sent 2 email already without a response and it is becoming anoying.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Dear David,

Thank you for your review, we have checked and have not seen any email from you, could you please send us an email at info@shop2ship.com so we can help you complete your shipment?

Thanks in advance,

Shop2Ship

Betygsatt 5 av 5 stjärnor

Fast turnaround

Fast turnaround, reasonable fees,

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Dear Brian,

Thank you for your review, we appreciate your business with us.


Kind regards,

The Shop2Ship Team.

Betygsatt 5 av 5 stjärnor

Fast!

The whole process was fast and convenient.
I will definitely use it again.

9 mars 2021
Logotyp för Shop2Ship

Svar från Shop2Ship

Dear Valerie,

Thank you for your review, we appreciate your business with us.


Kind regards,

The Shop2Ship Team.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer