Evolution Power Tools Omdömen 229

Refused to deliver to my area when I tried to check out even though it states 2 business days to my postcode. Will take my business elsewhere! Not impressed.

I wouldnt rate the customer service at this company. I rang to order a spare part and spoke to Michelle who was unfriendly and unhelpful. I was directed to their website, surely she could have helped me with this whilst I was on the telephone but she was unwilling to do so.

Happy to take your money but not honour what was paid for . Act like mechanics leaving you high and dry . Avoid at all costs !!!!!

Firstly let me clarify that I have always used Evolution tools and found them to be good value although lacking some of the features that their competitors enjoy.
I ordered a 110v circular saw kit, it arrived relatively quickly but it was a 230v variant.
I contacted Evolution and unfortunately found that the customer service was as lacking as the features on their products.
The guide rails were also poorly finished with the sacrificial edges already peeling off.
They offered to exchange the tool as a gesture of goodwill which I found unacceptable as it was their error not mine. They collected the saw and then informed me that the 110v tool was out of stock until July, I then informed them about the guide rails and asked them to collect them and cancel the order in total.

Their responses were curt and direct sadly lacking any hint of an apology.

I will not buy any evolution products in the future and will buy from their competitors who have learnt how to treat their customers.

Un peu déçu du SAV. J'ai commandé une scie à onglet pour 350euros neuve. La machine est arrivée dans un carton déjà bien abimé, je l'ai signalé au service client et au transporteur. J'ai alors ouvert le colis et j'ai été surpris de voir des impacts sur pas mal de composants qui ne sont pas du au transport, comme si la machine a déjà été utilisée. J'ai alors contacté le service client qui m'a répondu qu'elle était bien neuve et que ce n'était pas possible. J'ai donc décidé de la montée. Heureusement elle fonctionne bien mais je me retrouve avec une machine non neuve qui a déjà servi (qui doit surement être une reconditionnée). J'aurais aimé avoir un petit geste du service client.

Je déconseille fortement cette scie à onglet si vous voulez couper avec précision, SAV non professionnel! Après 1 seul utilisation pour couper de l'acier avec la lame prévue à cet effet, on remarque que la coupe n'est pas droite du tout. Cela pourrait s'expliquer par un défaut de la machine, car la vis qui tient la lame ne tourne pas rond (est excentré.). En coupant également une simple bande de mélaminé, on voit bien qu'il y a un problème sur la coupe. Ayant contacté immédiatement le SAV, ils m'ont demandé de renvoyer la machine en précisant qu'ils me la remplaceraient par une neuve. Après plus d'un mois d'attente, on m'a renvoyé la machine défectueuse en me disant qu'ils avaient amélioré le phénomène, mais au final rien n'a été fait et ils ne m'ont pas remplacé l'appareil défectueux comme convenu. Malgré mes diverses relances téléphoniques et par mail, plus aucun retour de leur part. Je déconseille cette marque au vu du suivi derrière !

Sometimes ordering spares for tools can be unbelievably difficult, to the point sometimes where a company doesn't even bother replying to your contact!
Not so with Evolution, the reply to my initial email was speedy, friendly and professional, my contact (Michele) even emailed me the same day to say the replacement part would be posted out that day.
Oh, if only all companies were like Evolution.
I will certainly be looking to them when other tools come up for replacement.
Best regards.

I ordered a replacement part for my mitre saw. It was despatched via Yodel. Three consecutive days I was advised of a 2 hour delivery slot - non of which materialised. After contacting yodel via a chat line with no satisfactory result I rang Evolution customer service for help. After a brief conversation I was advised that they would sort the problem with the carrier and a replacement would be sent the next day (Saturday) by an alternative courier service. I received the tracking information very soon after. Well done Lauren and the customer service team.

I recently purchased the Evolution R255SMSDB, hoping for a reliable cutting solution for my DIY projects. Unfortunately, my experience with this product has been nothing short of frustrating and disappointing.

After just five cuts into 30x30x2mm mild steel box section, the blade became dull and rendered the saw virtually useless. I expected better durability, especially considering the price point of this tool. However, what truly exacerbated the issue was the lack of support from Evolution Power Tools.

When I reached out to customer service seeking assistance to exchange the blade, I was shocked to learn that the blades are not guaranteed and are not covered under any form of warranty. This lack of coverage for such a fundamental component of the tool is unacceptable and reflects poorly on the company's commitment to customer satisfaction.

Despite my attempts to explain the premature failure of the blade, I was met with indifference and refusal to help further. This experience has left me deeply dissatisfied and hesitant to trust Evolution Power Tools in the future.

In summary, the Evolution R255SMSDB fell far short of my expectations in terms of both performance and customer support. I cannot recommend this product to others, as it simply does not deliver on its promises of quality and reliability.

Pros:

Initial cutting performance was satisfactory.

Cons:

Blade dulled after very minimal use.
Lack of support and assistance from customer service.

Rage-5S delivered with a small part missing. I raised the issue with Evolution. Something went a bit wrong with the comms at their end at first, with a follow-up email from me going missing after their initial fast response, but once that was sorted out they resolved matters very quickly, which was much appreciated.

It is extremely rare for me to post reviews, however……
I have purchased 3 items from Evolution Tools recently.
A disc cutter, a mitre saw and a mitre saw stand and have been very pleased with each product.
Unfortunately the company is reliant on carriers to deliver their products. Particularly with the promise of next business day delivery.
When DHL mislaid an item that was due for a delivery on a Wednesday I was faced with losing 4 days of working on a project. Really frustrating given recent weather conditions.
By Thursday afternoon it was clear that DHL had dropped the ball. In stepped Evolution customer service.
After a couple of phone calls David arranged to send a replacement. I noted that this was after their normal hours and their warehouse also helped by dispatching it after the normal cut off time.
I received the packed the next day ! Just in time for the weekend.
A big thank you to David, Ruth and Michelle in customer service for their help and professionalism.
A refreshing experience in a climate of increasing reliance on online retailing.

Although we initially ordered an incorrect part, the correct replacement was identified by the evolution staff and dispatched in short order. Impressive and helpful

Fantastic customer service

I made an error with my order and missed out on a free saw blade. Contacted customer service and the blade was sent out free of charge, even though it was my mistake.

Service has been top drawer every time I have contacted them.

I bought the battery hoover.
However the battery developed a fault. The charge indicator failed. I contacted Evolution. No problem they said. They sent out a new battery.
Fantastic customer service
Highly recommended.

Easy to navigate website, good prices and excellent value for money. Bought a 216mm TCT mitre saw in 2016 and it cut more than I expected it would. Sadly the motor gave up and spares had run out so I went for a new one. Great communication from Evolution and would thoroughly recommend Evolution Power Tools.

By far the best customer service I have came across. My saw broke basically stopped working. They without hesitation offered to fix it then when couldn’t fix it decided to give me a replacement. Honestly the best customer service I’ve ever experienced five ⭐️

Really easy ordering and good product. I made an error in ordering an item and customer services couldn’t have been better. Shoutouts to Lauren and Danielle for their kind and excellent help.

I have ordered several times from Evolution and every time the goods have arrived in perfect condition. it only took one quick call to sort out a slight postage issue as I had clicked collect by mistake, less than an hour later items on the way and tracking number given. will be buying more from this company

I have been using my mitre saw on a regular basis for two years, at 85 years old my eyesight is not great and I relies on the laser for accuracy. Last week my light went out - literally!
Oh well, I though, I have had it two years and used it a lot - but I really cannot afford to replace it right now.
So I phoned customer service - and they were amazing! They arranged for it to be collected the following day, they replaced the lazer - AND FITTED A NEW BLADE for free.
It arrived back today, having been away for less than a week.
I cannot praise them enough!

P.Smith

I bought some saw horses years back and they’ve served me incredibly well. I recently moved and somehow misplaced the timber hooks so contacted Customer Service to see if I could buy new ones somehow but they’ve sorted me out 👌🏻