Shiftcam takes customer service to a new level of excellence! They are truly responsive and helpful in answering any questions. I was extremely pleased with my interactions with Ariana in customer se... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a lens set but had a short window for delivery. Shiftcam were not able to meet my expectations on delivery but were honest about this from the start. I subsequently cancelled the order after... Se mer
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Surprising service and follow up! I purchased the telephoto lens and immediately went to try it out. The Apple camera kept overriding my settings and the new lens didn’t work. As an amateur I sent an... Se mer
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Order still unfulfilled after more than a week – waiting for a clear dispatch date I placed order #SCG-GL19477 on 16 September 2026, but the order is still showing as “UNFULFILLED... Se mer
3,9
Bra
309 omdömen
Ingen aktuell inbjudningshistorik
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Har besvarat 73 % av sina negativa omdömen
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Absolutely Awful Experience Ongoing
I placed two orders - the first 16th Sept 2024 and the next 2nd October 2024 as I was so impressed with what they seemed to be selling. These orders collectively totalled above £500. Most of the items were for Christmas gifts and I had to think and spend more money last minutes to make sure I had gifts after lots of false promises and sleepless nights in my part.
Four months later and I have been given the absolute run around from them. I asked for refunds but was given two different reasons as to why they won’t give me my money back (such as they don’t offer them for pre-orders - even though they missed their own promised dates).
I finally managed to get my money back from my credit card company for one of the orders, but the other was a bank debit and so I am still fully at their mercy and get the impression that they are now being even more difficult because I managed to cancel one of the orders.
They went from promising me at least part order to this ‘I regret to inform you that, as per the latest update, the SnapPocket Light has unfortunately gone out of stock. This has resulted in a hold on the entire order, including the previously promised items’. I am at a complete loss as I cannot afford to lose this kind of money, but literally do not know where to go from here.
Please do order with care from this company.
16 januari 2025
Omdöme utan inbjudan
Svar från ShiftCam
Hi Bethan,
Thank you for sharing your concerns and providing your order details. We sincerely apologize for the inconvenience and frustration you’ve experienced with your order.
Based on our records, we have processed your request for partial fulfillment, and the remaining items (SnapStudio Light + SnapStand Max / Midnight) are currently on hold due to the SnapStudio Light being out of stock. We’re expecting new stock to arrive before the end of January, and we will ship your remaining order as soon as possible.
We appreciate your patience during this challenging situation. If you have any further questions or need assistance, please feel free to contact our customer support team at cs@shiftcam.com.
Thank you for giving us the opportunity to address this.
ShiftCam Team
The Making of Memories
Customer service
I placed an order but couldn't manage with the discount codes at the checkout.
The shiftcam team (Ariana) has been great in resolving this post the order with no fuss!
Builds trust!
13 januari 2025
Omdöme utan inbjudan
Svar från ShiftCam
Hi Thomas,
Thank you for sharing your experience! We're so glad to hear that our team was able to resolve the issue with the discount codes and make your order process smooth. We’re always here to help, and we are thrilled to earn your trust!
If you ever need further assistance, feel free to reach out anytime.
ShiftCam Team
The Making of Memories
Fantastic customer support
I've not yet ordered their gear, but I have been following ShiftCam for a while. I reached out to them recently for product information for a potential order for work. Ariana, from their customer relations department, was prompt and incredibly helpful. Hopefully, management will green-light the equipment purchase so I can get to work using ShiftCam's gear.
7 januari 2025
Svar från ShiftCam
Hi there!
Thank you for your kind words! We're thrilled to hear that our customer support team was able to assist you promptly and provide the information you needed.
If you have any more questions or need further assistance, feel free to reach out anytime.
ShiftCam Team
The Making of Memories
Indiegogo Ripoff
I spent ~$300 on the Indiegogo campaign for SnapSeries and they took the money and ran. I backed on Aug 6 (08/06/24) and today Jan 28 (01/28/25), I still have nothing more than failed promises.
7 januari 2025
Omdöme utan inbjudan
Svar från ShiftCam
Hi Robert,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We had requested additional details, such as your order information, to investigate this issue further, but we haven’t received a response. Please know that we’re committed to resolving this for you. We encourage you to contact our customer support team directly at cs@shiftcam.com so we can look into your order status and provide assistance.
Your support for the SnapSeries campaign means a lot to us, and we want to ensure this matter is resolved to your satisfaction.
ShiftCam Team
The Making of Memories
The product(case
The product(case, lens, grip) look great. I was missing a 16mm lens in an initial purchase but they(Shiftcam) got that shipped out yesterday. Thank You…Don
8 januari 2025
Omdöme utan inbjudan
Svar från ShiftCam
Hi Donald,
Thanks for your feedback! We're so glad to hear you're happy with your new ShiftCam gear. We appreciate your patience while we got the missing lens shipped out to you.
If you need anything else or have any more questions, feel free to reach out. We're always here to help!
ShiftCam Team
The Making of Memories
Lester Pe at customer service for Shift…
Lester Pe at customer service for Shift Cam was extremely helpful.
Shipment error, is being resolved. missing items are being shipped. Thanks!
1 januari 2025
Omdöme utan inbjudan
Svar från ShiftCam
Hi Jannette,
Thanks so much for sharing your experience! We’re glad to know that our customer support team could help resolve the issues you have experienced with your order. Your patience means a lot, and we’re happy everything is moving forward!
If you need anything else, don’t hesitate to give us a shout—we’re always here to help.
ShiftCam Team
The Making of Memories
Excellent customer service.
Excellent customer service.
Shipment error, was resolved. Shipped missing lens quickly. Instructed to keep lens I didn’t order. Thanks!
3 januari 2025
Omdöme utan inbjudan
Svar från ShiftCam
Hi there,
Thank you for your kind words! We're so glad we could resolve the issues you have encountered with your order. It’s always our goal to make sure our customers are taken care of.
We appreciate your support and if you ever need anything else, don’t hesitate to reach out.
ShiftCam Team
The Making of Memories
Extremely shady company
Read Update at end - Extremely shady company. I wouldn’t advise anyone to order anything from this company. I made an order expected to ship early October. Nothing warning or heads up nothing shipped. Had to message customer service to find out they are running a month behind and it would ship early November. Nothing. Contacted again said they are delayed another month. Come early December…. Nothing. This time when contacting them responses stopped completely. To this day none of the support tickets opened in December have been responded to. Had to call the credit card company to reverse charges and file a dispute. This company will be bankrupt within a couple years. These types of companies always do. They sell goods to customers that they don’t have always lying about when the customer will actually get the order. Complete amateur garbage company. Save your money or you’ll be in for headaches.
Update: Communication has only gotten worse with automated responses when customer service tickets are opened. I literally can’t stress enough how bad this company is. You will regret any purchase made from this company. With all the shady companies out there it’s still actually shocking how much worse this one is, in any category. Run away from giving these people your money!
30 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Nicholas,
Thank you for sharing your concerns and for providing your order details. We understand your frustration with the delays, and we sincerely apologize for any inconvenience you have experienced.
Upon reviewing your order, we can confirm that it has been shipped out. As of January 14, 2025, it departed the shipping partner facility in North Las Vegas and is now with USPS. You can continue to monitor your package using the tracking details sent to you via email.
We understand that the wait can be frustrating and we sincerely appreciate your patience. If you need any further assistance, please don’t hesitate to reach out to our customer support team at cs@shiftcam.com.
ShiftCam Team
The Making of Memories
Shiftcam | LensUltra 16mm Wide Angle Lens is brilliant
This item was brilliant for taking pictures of my phone in a more professional way. Price is good for the quality, I have had cheaper ones that do not compare to the quality of pictures from this. I would definitely recommend this if you are into taking photos with a more professional feel to them.
20 november 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi A.C.,
Thanks for your feedback! We're so glad to hear that the LensUltra 16mm Wide Angle has helped elevate your photos.
We really appreciate your recommendation! If you capture any amazing shots, don't forget to tag us! We’d love to see how you’re using the lens.
Happy shooting!
ShiftCam Team
The Making of Memories
The Shiftcam LensUltra 1.33x Anamorphic…
The Shiftcam LensUltra 1.33x Anamorphic Lens brings the magic of cinema to your pocket. Its 21:9 widescreen aspect ratio delivers that sought-after cinematic look, elevating mobile filmmaking into a true art form. Whether you are shooting everyday scenes or working on creative projects, the dreamy focus and signature blue flares add a professional-grade touch.
6 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Alize,
Thank you for your feedback! We're thrilled to hear that the LensUltra 1.33x Anamorphic has helped elevate your mobile filmmaking experience.
If you create any cool videos, feel free to share them with us! We’d love to see your work in action.
Happy filming!
ShiftCam Team
The Making of Memories
Reality was a bit disappointing
The idea of the lens on a mobile seemed great (saves taking a bigger camera along) unfortunately the reality didn’t live up. I found it tricky to attach the mount to the phone and when I did the weight of it made it pretty cumbersome and unless to
Lightening it to the possible point of cracking the screen it didn’t feel fully secure. Shame as I really wanted it to be amazing.
20 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Lorna,
Thank you for sharing your experience. We’re sorry to hear that the lens didn’t meet your expectations and that you found the mounting process challenging. We’d love to help address the issues you encountered to ensure you have the best possible experience with our products.
Unfortunately, we weren’t able to locate your order details with the information provided. To assist you further and resolve this issue, we encourage you to reach out to our customer support team at cs@shiftcam.com. Our team will be happy to help!
Thank you for your feedback, and we look forward to assisting you.
ShiftCam Team
The Making of Memories
There customer service is the best…
There customer service is the best first time I ever place an order get the color wrong an they change the color for me before getting the product just threw a email an got it for cheaper then the first one awesome help thank yous again
19 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Justina,
Thank you for the kind words! We're so glad we could help you get exactly what you wanted. Providing excellent service and ensuring your satisfaction is what we aim for.
Enjoy your new ShiftCam gear, and don’t hesitate to reach out if you ever need assistance again.
Happy shooting!
ShiftCam Team
The Making of Memories
If it seems too good to be true…
If it seems too good to be true… it’s a scam. Do not touch with a barge pole. I placed my order with them on 22Nov and nothing no customer service and I have lost £228. I contacted the at least a dozen times and no response. I had hoped this would be the perfect Xmas present. Unfortunately I didn’t state the year! Looks like everyone has experienced the same non existent customer service and the reviews below are bait.
22 november 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi there,
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been not to receive your order or a response in time for Christmas.
To assist you further, we requested additional details, such as your order number, so we could investigate and resolve this issue for you. Unfortunately, we didn’t receive a response.
We encourage you to contact our customer support team directly at cs@shiftcam.com or hello@shiftcam.com, and we’ll be more than happy to assist you in resolving this matter.
Your satisfaction is important to us, and we’d like to ensure this is sorted out for you.
ShiftCam Team
The Making of Memories
Order Fulfillment & Communication Issues
I placed an order on November 30th as part of their Black Friday sale for a Christmas gift for my mother. It's now December 17th and I haven't heard anything about the status of my order. I did reached out yesterday via their online support ticket and received an automated response that they're "experiencing an exceptionally high volume of enquiries and may take longer than usual to respond to your request."
So at this point I have to assume this order won't arrive before Christmas, which is incredibly frustrating and so disappointing.
17 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Lee,
Thank you for sharing your experience and providing your order details.
We sincerely apologize for the disappointment and frustration caused by the delay, especially since you were hoping to have the order arrive in time for Christmas.
We completely understand how important that was to you. However, please know that we do not guarantee delivery by specific dates as shipping and delivery times can vary based on the products' availability, shipping destination, the shipping method selected, and any unforeseen or customs-related delays.
Upon reviewing your order, I can confirm that it was shipped and successfully delivered on January 2, 2025, at 13:26.
We truly appreciate your patience and understanding throughout this. If you need any further assistance, please don’t hesitate to reach out to our customer support team at cs@shiftcam.com.
Thank you again for your feedback, and we’ll work to improve our communication moving forward.
ShiftCam Team
The Making of Memories
Not cheap but worth it
Both pieces of kit i bought were, although not cheap, very useful for travelling and have helped bring pro looking photography into my pockets meaning i don't have to carry huge amounts of equipment with me.
They're very much worthwhile, if you can afford them!
16 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Scott,
Thank you for sharing your experience! We're thrilled to hear that our gear has made your travels lighter while still delivering professional-quality photography. It's always our goal to provide tools that enhance creativity without the hassle of bulky equipment.
If you capture any stunning shots on your travels, feel free to tag us! We'd love to see and share your work!
Happy shooting!
ShiftCam Team
The Making of Memories
Impossible to use on an Android phone
Impossible to use on an Android phone!
The materials used make this lens very flimsy and it doesn't feel very well made. The instructions don't give you enough information on how to fit it to a phone that isn't an iPhone and there is nothing online to support fitting it to the phone.
Very difficult to fit and use as wherever I placed it, it blocked the camera and multiple people tried to help me figure it out. Such a shame as I was really excited to try this product.
EDIT: ShiftCam claim to have requested order information but I haven't received this request or any information as to how to contact them.
2 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Kia,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced. We’d like to clarify that our products are compatible with both iPhone and Android phones. However, we understand that you might require additional guidance.
To assist you better, we requested further details, such as your order number, to identify the specific product and provide tailored support. As we haven’t received a response, we encourage you to reach out to our customer support team at cs@shiftcam.com. We’ll be happy to help resolve this for you.
Thank you for your understanding, and we hope to assist you soon!
ShiftCam Team
The Making of Memories
Great customer service
I accidently chose silver instead of black and Shannah was fantastic getting this corrected!
Thank you!
6 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Jeffrey,
Thank you for your kind feedback! We’re glad our customer support team could assist you in getting your order corrected. Providing a smooth and helpful experience is what we aim for.
If you need any further assistance, feel free to reach out. Have a nice day!
ShiftCam Team
The Making of Memories
Beware! No Customer Service
Shipping has taken much longer than what they promised. Their tracking app is useless (you need to enter a courier name, which Shiftcam doesn't provide). They have no customer service. Three inquiries trying to track my items have not resulted in any message from them other than the robot that acknowledges receipt. I can't seem to get a refund, they just don't respond to messages. Beware!
11 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi John,
Thank you for sharing your concerns and providing your order details. We understand your frustration regarding the delay, and we sincerely apologize for any inconvenience this has caused.
Upon reviewing your order, the delay was due to an out-of-stock item. However, we see that you requested to cancel your order, and your refund has already been processed.
If you need further assistance or have additional questions, please feel free to reach out to our customer support team at cs@shiftcam.com. We’re here to help.
ShiftCam Team
The Making of Memories
Not the best focus
I was very excited about this Micro lens, but was not impressed after using it. I had to buy a adapter to be able to use it on my phone. The focus is not the best, it has to be at a certain distance (Very close to the object) to focus on the object. The plastic thing around the lens kept falling off. Is hard to get a good shot, had to play around with it to be able to, and is even harder if you're trying to take a video.
30 september 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Maria,
Thank you for sharing your feedback. Our macro lenses are designed for detailed close-up photography, with specific focusing requirements outlined in the product specifications on our website to help customers understand its functionality before purchase.
We appreciate your note about the mounting system. If you’re experiencing issues with the fit or stability, please reach out to our customer support team at cs@shiftcam.com—we’d be happy to assist you in resolving this.
Thank you again for your valuable feedback.
ShiftCam Team
The Making of Memories
DO NOT BUY FROM THIS COMPANY
I pre-ordered items for the iPhone 16 Nov 2nd and this has been my experience in chronological order:
11/02: I purchase on website and it says shipping pre-orders by EARLY to MID-NOV
11/16: I email ShiftCam wondering where my items are/when they're going to ship
11/18: customer support rep, Lester, emails me saying pre-orders are now shipping END-NOV
11/18: I respond asking for clarification on eta due to having projects I need the items for, for my small business
11/19: Lester tells me shipping will now be END-NOV to EARLY-DEC
11/20: I respond saying I will need a full refund if ShiftCam cannot send out my items immediately
11/21: Lester says oh how lucky its been updated to ship LATE-NOV
11/22: I once again specify I need my items by Dec 3rd, and no later, due to my client projects, and if Shiftcam can't satisfy the order then refund me, its no hard feelings but I placed the order specifically for client related media I needed to grab.
11/25: Lester sends me a filler email.
11/28: I respond to the filler once again saying I need my refund and if they can't expedite shipping to get my items by Dec 3
12/1: Shannah steps in and provides zero assistance aka filler email
12/2: I say I need a phone call because I'm tired of being dicked around by shiftcam. no one calls.
12/3: Lester offers me a free gift for the BS
12/5: I ask for my package tracking as it's now beginning of Dec. I missed my client deadlines, had to refund them their money... at this point I'm so, so, so pissed and now feeling stuck with products since its beginning of Dec and going to receive items from a company that doesn't deliver on their word.
12/6: Lester emails me saying shipping will start MID-DEC but still take 7-14 days to arrive.
DO NOT SPEND YOUR MONEY WITH THIS COMPANY WHEN THEIR COMPETITORS ARE BETTER: Sandmarc and Motion. Don't waste your time with a company that doesn't deliver on their word and doesn't do a good job rectifying the errors.
6 december 2024
Omdöme utan inbjudan
Svar från ShiftCam
Hi Kira,
Thank you for sharing your experience with us. We completely understand your frustration, especially when your projects depended on timely delivery. We sincerely apologize for the inconvenience and disappointment caused by the delays and miscommunication.
It appears your order has already been canceled and refunded. While this resolves the transaction, we acknowledge that it doesn’t make up for the challenges you faced or the impact on your work. Your feedback is invaluable, and we’re taking it seriously to improve our processes and communication moving forward.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us at cs@shiftcam.com.
ShiftCam Team
The Making of Memories
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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