The Patented Original SHHHOWERCAP® Omdömen 

I need an option for ZERO Stars!
SHHHOWERCAP is the Poster Child of CONSUMER FRAUD.
I am one of many customers who have paid money for a product they have NEVER received.
I placed an order and paid almost $300 *Nov 2022*!!!…Still nothing.
The Founder messaged me and many others to say shipments were on the way…or promised refund several times with last communication promising delivery Sept 2023. Lies. Almost 2yrs later from original order- NOTHING. STAY AWAY.

I like the cap, durable, and love I can wash it. I think it’s sad it takes so long before processing order. Not sure if that can be fixed.

Thank you,
Tina

I ordered these for the holidays and just got them, it is May. They are extremely expensive for what they are. They are not big enough for my daughter who has a lot of hair.

horrible! you kept my money for almost 8 months then shipped to an address I moved from without notice. horrible beyond words.

Ordered for a CHRISTMAS and just received, had no idea the gift was never delivered. Unacceptable.

Further to my last review and your reply, I initiated the return but still have not had an email with return label, address to return it to...

I placed my original order in Sept 2023, got the order confirmation email, and tried following up in December and again in January after receiving nothing. After reaching out via email & their online bot several times with no response, I tried posting on Twitter/X to the company handle. A few hours later, I got a phone call, which I initially declined because it was marked as potential spam. After they called 3 more times back-to-back, I answered, and someone claming to be with Shhhowercap said I'd been referred by their "social media team" after posting my complaint. NO IDEA how they got my phone number. This man continues on to "check my order number", and claims that they ran out of the manufacturing materials because the RARE SEAL they were using went extinct, but they'd switched over to a a different type of WHALE SKIN, and that he could call down to the "kill floor" to check when they'd be killing the whale for my shower cap. I hung up immediately, and upon further research discovered many, many people with similar stories of unfulfilled orders. To make it worse, my 9 year old child heard this call and believed that they were killing whales and seals to make shower caps, and is still talking about how disturbing the call was.
The phone number I received the call from is the same number listed on the BBB page for the business. I've filed a report there.
I've received a shower cap in April, with no further contact from the company. The item I received is not the same item I ordered, and the quality is much lower than my original purchase with them years ago.
The whole thing is so weird, I wish I was making it up. I will never again purchase from this company and hope that other people can avoid this negative experience and purchase from more reliable and reputable businesses.

I ordered my cap in November and just received it a few weeks ago. I sent many requests via email and on your website requesting an update and never received a response from you. Finally received the cap and I want to return it. I requested a return on your website and it said you will get back to me and of course I have not heard back yet. Terrible customer service. I would like a refund.

Update: company responded and told me to go to returns under FAQ’s but when I go there it says my item has already been returned which it has not.

This took so long for it to arrive. And it’s not what I pictured it to be. It’s not a fashion for Caucasian people. The picture needs to show that it’s not a usual shower cap, but a fashion hat. I don’t want a piece of rubber taping along my hairline making it sticky.

I placed the order in 2022. After reaching out many, many times over the years and receiving many excuses and apologies- I only received the item after publicly expressing my disappointment on their social media page and then was asked to delete my comment. This brand turned out to be much different than what I hoped it would be. For one, STOP taking orders if you can’t fulfill them! It’s deceptive and selfish making people beg to receive what they paid for! Also, the shower cap wasn’t the same color as advertised. It was faded. So, I’m completely over it and have moved on to other brands.

The product was ordered in January 2023 and just finally arrived in April 2024. It was a birthday gift for February 10, 2023 birthday.

Items didn’t ship until 5 months later, I went on Instagram to see if there was an update on preorders and people had been waiting two YEARS for their shower caps. Meanwhile, the owner of the company was being snarky to everyone who had questions, saying they were “haters” and “attacking her small female founded business” when they were just asking for an update. Most credit card companies won’t allow you to dispute a transaction after that much time has passed so for the owner to act that way was extremely unprofessional

Took over 5 months to ship and I received the incorrect color.

Update after company’s response.

This is my third purchase with the brand. My first one was great. Lasted a long time. Bought a second one from Nordstrom.com and the silicone(?) inner border began to fall off almost immediately after my first use, which was disappointing af. So that one didn’t really keep the moisture out. Decided to give it one more go and, several months later, so far so good.

Placed this order in September 2022. Received this order April 2024. The company would not give me a refund and did not respond when contacted by the Better Business Bureau.

Product is very nice. But took almost a year and a half to get. Terrible customer service.

Waited forever & terrible customer service that kept saying "next month" for over six months. I don't know how you clowns are still in business.

This order took 6 months to arrive, with many unanswered correspondence in between. Shame on you

Preorder and prepaid in October of 2023. Did not receive the 3 cap’s until April 2024. The company did not provide a reason for the extended delay or offer any compensation.

The shhhower cap is not quiet. It is slightly less quiet if I am angled at an uncomfortable spot. I tried being further away from the shower head etc. It is also too tight.

I ordered a cap in August of 2023. The CEO sent a generic email apologizing for the delay. My cap never came. I sent 4 emails and no one replied. I finally disputed the charge on my credit card in March of 2024 and the cap mysteriously arrived. Still no email to me directly about it. I should have been acknowledged in some way.