Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was n... Se mer
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TL;DR: For $50+, I received a dirty, unpackaged product weeks after placing my order. I finally received shhhowercap more than 2 months after placing my order. There was no communication from... Se mer
Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.Whe... Se mer
I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.
Företagsinformation
Skrivet av företaget
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page. The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack. We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist. As a result, the original harm is being extended — long after the underlying issue has been resolved. While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms. This is not a reflection of our business. It is a consequence of platform failure. The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are. It also impacts customers directly — creating confusion and undermining trust where it should not. We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews. The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention. We have operated with integrity since day one. That has not changed. We will continue doing the work to restore an accurate representation of our business — but we would much rather be focused on serving our customers than responding to a distorted narrative across multiple platforms. At its core, our objective remains unchanged: To design, sell, and ship SHHHOWERCAP® to our customers without interference, misinformation, or unnecessary disruption. For Customers For accurate and up-to-date information: • Please review our FAQs at shhhowercap.com • Email team@shhhowercap.com to connect with a real person • Visit @shhhowercap for updates and support If you love your SHHHOWERCAP®, we welcome your honest review reflecting your true product and ordering experience. If you left a review during this period and have since received your order, we encourage you to update it to reflect your full experience. For Trustpilot Corporate Stronger fraud detection, clearer accountability standards, and meaningful intervention are required when platforms are exploited in coordinated attacks. Small businesses — especially those built on original innovation — should not be left exposed to this level of reputational manipulation. For Press For inquiries, please contact press@shhhowercap.com . We are available to speak both on our brand and the broader issue of platform vulnerability and its impact on independent innovators. ABOUT SHHHOWERCAP® Founded in 2015, SHHHOWERCAP® is a female-founded company that reinvented the shower cap for the 90% of women who do not wash their hair daily. Our patented turban design redefined the category through elevated design and functional innovation. Featured in Vogue, The New York Times, Allure, and ELLE, and carried by retailers including Violet Grey, Detox Market, Thirteen Lune, Anthropologie, Nordstrom, Saks, and Selfridges, SHHHOWERCAP® has built a loyal customer base over the past decade. After millions sold and hundreds of thousands of customers served, our commitment remains unchanged: innovation, integrity, and customer satisfaction. We appreciate those who continue to support The Original SHHHOWERCAP®.
Kontaktuppgifter
Greenpoint, 11222, Brooklyn, USA
- 607-617-SHHH
- team@shhhowercap.com
- shhhowercap.com
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Shipping/communication is the worst I've seen
The product is fine, but it took over 1 YEAR to get to us. I ordered it in November of 2022 for my wife for Christmas. I reached out when it didn't show up in time. I reached out again several times after that. No communication at all. I had given it up as a scam. It showed up on our door in April of 2024... Would have preferred the refund.
10 april 2024
It’s a scam
It’s a scam . I ordered 12/10/22. They pretend to send it 04/24 . I still do not have it. My bank is doing a scam investigation .
10 april 2024
Took months to deliver and didn’t…
Took months to deliver and didn’t respond to my emails!!!!
10 april 2024
I ordered this product 2.5 years ago…
I ordered this product 2.5 years ago and it came about 6 weeks ago. Customer service is non existent and honestly, the product isn’t worth it. Water seeps in when I’m bending down . A free, plastic one from the hotel does the job better!
10 april 2024
WHERES THE CUSTOMER SERVICE?
I purchased 8 shower caps early December 2023 for Christmas gifts. I just received 3 of them the end of April 2024. This company NEVER RESPONDS to emails-I have no idea where the other 5 shower caps are. My credit card was charged in full in December. The product is wonderful-the customer service: zero.
10 april 2024
DO NOT ORDER
You took FIFTEEN MONTHS, offered me a refund then never acknowledged it again. You all are literally the worst company I’ve ever had to deal with.
10 april 2024
Shipping time
I like the product, I bought one for myself then bought one for my mother and grandmother, only for the last two to take 16 months to be delivered. The product is solid but that timeline is unacceptable. Just list the product as out of stock if it is not available to ship.
9 april 2024
Delay unacceptable
The shower cap is great but the time from order to receipt was unacceptable. I placed the order in November 2023 and received the item in April 2024.
10 april 2024
Quite disappointed considering the cost of the shower caps.
It took 5 months to receive the shower caps. It was supposed to be a Xmas gift. i wasn’t too happy that. The shower cap material is great but too tight wish it were a bit larger not good for people with lots of hair & congests the head too much.
9 april 2024
Product I can’t live without
I preordered on Black Friday knowing it would take a few months to get, but knowing it would be worth the wait. Package finally arrived and I sadly got the wrong pattern. They let me know that I can either exchange for the pattern I wanted or keep and get an additional discount off it. The pattern was still beautiful (and honestly I just wear in shower so no one sees) so I did keep. I know it takes a while to get but I PROMISE if you don’t wash your hair every day, this shower cap is a MUST! Never thought I’d be that girl, but I can NOT live without this thing!
29 april 2024
Omdöme utan inbjudan
Sixteen Month Wait for Product
On December 9, 2022, I ordered and paid for a shower cap for a Christmas gift. After many emails, etc., it finally arrived in April of 2024. I’m glad I received it, but after the 16 month delay, and having to pay for shipping it to the gift recipient, I won’t be ordering again!!
9 april 2024
My shower cap was about 14 months late
My shower cap was about 14 months late. At this point, I was surprised it showed. I also would expect a good company to give me my money back. No one returned dozens of emails, nothing.
9 april 2024
1.5 year wait and bad customer service.
I bought this as a Christmas gift for my sister a year and a half ago. It was finally delivered two weeks ago. This alone wouldn’t make me leave a one star review, but customer service was unhelpful at best and completely unresponsive at worst throughout the process. They never provided any information beyond “it will ship soon”, and once I asked to cancel the order they stopped responding. Would not recommend dealing with this company to anybody.
9 april 2024
I ordered in November and just got my…
I ordered in November and just got my cap two weeks ago I understand you may have been back ordered however, I emailed you three times with zero response. I have bought two caps from you and don’t trust the company anymore since I got no response at all
9 april 2024
Massive delays
I ordered this in November and sent three emails all which were never responded to.
I did finally get my product in April but it would’ve been nice to hear anything back.
9 april 2024
Svar från The Patented Original SHHHOWERCAP®
Sorry we were absolutely slammed by our competitor's attacks. We're not proud of how we managed it but we are proud of the fact that we made it through which was not promised - and fully, happened, against all odds. We appreciate the support of our customers for the original patented SHHHOWERCAP® and look forward to rebuilding trust with you in the future! xxoo
*** Since you received your SHHHOWERCAP - do you love it?! Like it!? If so, we'd love for you to leave an addition review on the patented innovation and product itself. It goes such a long way as review define a Small Business and we're trying to rebuild our online reputation that has been so negatively impacted by that challenging moment in time. We appreciate your support! xxoo
Avoid
I purchased a shower cap (Foxy) in August 2023. I waited and waited (I think I even offered to go to the office to pick it up myself) and eventually requested a cancellation and refund. At the time I thought every response was snippy and obnoxious but I’ve since seen how the “company” interacts with customers and it’s condescending and disrespectful as well.
14 augusti 2023
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
There were a lot of competitors in the ecosystem and fake accounts. We were defining ourselves against mistruths and defamation of the business in the midst of traumatic events.
We're sorry if we upset you with our "sassy" brand tone during this challenging moment in time. We love all of our (real) customers and look forward to engaging you and the rest of our genuine, authentic, SHHHOWERCAP® community both beautifully and lovingly moving forward. We'd also love to send you The Foxy as originally intended - we'd love for you to have a SHHHOWERCAP® and make it right after all this! xxooooooox
I really like my shower caps
I really like my shower caps! Thank you! Feels good on & fit is perfect!
9 april 2024
Svar från The Patented Original SHHHOWERCAP®
We're so happy to hear this! We appreciate your feedback and support, Alyce!
Don't purchase
I have purchased from this company before withno issues, so I placed another order December 2022 and had to reach out numerous times to get a status being told it would be shipped out soon and after seeing multiple complaints online I gave up on receiving my order. All of a sudden on April 17, 2024 I received notification that it was shipped. I'm still disappointed at the lack of communication and the fact they're asking their customers to remove negative reviews which is the only reason I'm writing this. Don't even ask me to remove this. I will never purchase from them again due to the poor customer service.
20 april 2024
Omdöme utan inbjudan
Svar från The Patented Original SHHHOWERCAP®
Hi, Bree! We've learned a lot through the experience and now have a great (!!!) Customer Service team standing by to service you on any and all future orders. We're very happy to see that you've had multiple orders with us prior with no issues as that's how we've always done, and will continue to do business. We look forward to rebuilding the trust with you that has been broken by our Competitor's attacks on our inventive American Small Business!
*** To that point, we won't ask you delete this one, but if you could add another to review on the patented innovation of the product itself given your previous experiences and love of it - we're really really really (really) appreciate it. xxoo
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