Apparently looking at insolvency which I found out by doing some digging when multiple emails and queries not answered and issues at checkout unresolved. A great shame and I hope a rescue can be fo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sadly, had to get my Bank to dispute the transaction for non receipt of goods. Bought several excellent, quality products from Sheep Inc. in the last 2 years and ordered another in early Sept. The or... Se mer
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mer
Företaget har svarat
Beautiful things, sent quickly. I'm a very ordinary-looking older (much!) guy, but when I go anywhere, wearing one of my Sheep Inc. sweaters, people never fail to think I look great . . . solely beca... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktuppgifter
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,7
Medel
216 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No action on request for refund
Lovely product but the wrong size, my mistake. Followed procedure to request refund, got the cute sheepish assurance that I would be contacted.
This has been repeated several times but no action has been taken, no emails replied to.
12 juli 2025
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Sandra, we have written you several emails, the first one dating from 9 July. We kindly ask you to check your spam and junk as you do not appear to have received any of our responses. Rest assured, our responses to our customers are taken very seriously.
Sheep Inc: all about quality
It’s all about the quality. Sheep Inc’s merino wool and outstanding knitting make these a joy to wear. They are worth every penny.
5 juli 2025
Svar från Sheep Inc.
Thank you so much for your wonderful feedback. We’re so pleased to hear that the quality and craftsmanship of our Merino wool pieces have made such an impact.
It means a lot to us to know they bring you joy and are living up to their promise. Your support is truly appreciated!
Better than described or pictured on website
Timely delivery, very honest description of item, high quality, even better than pictured on website. It will be an item that will be worn for years.
29 juni 2025
Svar från Sheep Inc.
Thank you so much for the lovely feedback! We're thrilled to hear the piece exceeded your expectations and that it’ll be a long-lasting part of your wardrobe. That’s exactly what we hope for with every item we make!
Quality product.
Great product. Great customer experience. I love my sheep inc clothing. Sizes, in my opinion, are generous. Beautiful quality.
22 juni 2025
Svar från Sheep Inc.
It’s so lovely to hear your feedback—thank you! We’re delighted that the piece feels soft, fits just right, and brings together that perfect mix of sporty and elegant.
Wishing you many happy wears!
Fantastic quality
Fantastic quality - a lovely soft feel, both sporty and elegant, and a perfect fit (for a small person)
9 juni 2025
Svar från Sheep Inc.
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the quality and feel of your piece. Striking the balance between sporty and elegant is exactly what we aim for—so it's lovely to hear it landed just right for you.
Wishing you many happy wears!
Excellent products and customer…
Excellent products and customer service. I had been waiting for a product to release after missing my chance the previous year and the communication from the company was excellent. Highly recommend.
6 juni 2025
Svar från Sheep Inc.
Thank you so much for your kind words! We're thrilled to hear that you’ve had such a great experience with our products and service.
It means a lot to know that our communication helped during the wait—and we’re so glad the item was worth it in the end. Your recommendation truly means the world to us.
Great product but wrong size for me
My wife bought me the “Flock” sweater in an XL and I have really enjoyed it. The quality and fit was perfect for me. I am 6’ tall and 210 lbs so I ordered the “sweatshirt” style in XL and unfortunately the fit was not right. The body was too long and the arms were too long.The quality and feel was excellent but the size was not a match for my body. You have a great product, customer service, and follow through but unfortunately the sweater just didn’t work this time.
22 maj 2025
Svar från Sheep Inc.
Thank you so much for taking the time to share your experience—and we’re really glad to hear you’ve been enjoying your Flock sweater! It’s great to know the quality and fit hit the mark with that piece.
We truly appreciate your honest feedback on the sweatshirt style. Fit can vary slightly between styles, and it’s helpful for us to hear how it worked (or didn’t) for different body types. We’re sorry to hear it wasn’t quite right this time, but we’re happy to help with a return or exchange if you’re considering a different size or style.
Thank you again for your kind words about our product and service—it means a lot to us.
Svar från Sheep Inc.
Thank you so much—we’re thrilled to hear you love it! Your support means a lot to us.
Svar från Sheep Inc.
Thank you so much for your kind words! We're thrilled to hear you're happy with both the hoodie and the service. It means a lot to us, and we look forward to keeping you comfortable in the future too.
Thrilled with my purchase
I liked the ethos of the company and the quality of the clothes. I ordered two of the light merino t shirts and have barely been out of them since they arrived. Perfect on their own or layered under a jacket. Very soft to the feel and really can be worn for days on end and still feel completely fresh. Just perfect for travelling light
30 april 2025
Svar från Sheep Inc.
Thank you so much for your kind words—we’re thrilled to hear you’re enjoying the Light Merino T-shirts! It’s great to know they’ve become an everyday staple for you. We designed them with versatility, comfort, and longevity in mind, so it’s especially rewarding to hear they’ve been perfect for layering, travel, and feeling fresh day after day.
We also really appreciate your support of our ethos—it means a lot to us.
I just love these products
I just love these products, I have three now and waiting for a new colour in the tee shirt to be released then it will be four! the quality is absolutely perfect, I have the hoodie in a slightly larger size and it drapes really well. The quality is great, the service is great so overall I just love, love, love these products!
27 april 2025
Svar från Sheep Inc.
Thank you so much for your continued support and kind words! We're thrilled to hear how much you’re enjoying your pieces—and it’s always exciting to know a new colour release is eagerly awaited. We're especially glad to hear the fit and quality have been spot-on for you. Your enthusiasm truly energises our team, and we look forward to being part of your growing collection!
A genuinely high quality jumper.
I’ve tried ‘quality’ knits before and been disappointed. But when the postman handed me the box, the weight alone alerted me to the genuine quality of my first jumper from Sheep Inc. I loved the recycled cotton bag it came in with its silky lining and little pocket with the bobble comb. I loved the style and softly dense fabric of the hoodie but needed a smaller size. The exchange process was easy and now I am very happy with a hoodie I know I’ll be wearing for years.
24 april 2025
Svar från Sheep Inc.
Thank you for taking the time to share such a thoughtful review. We’re so pleased to hear that your experience—from unboxing to exchange—reflected the quality and care we put into every step. It means a lot to know that our hoodie stood out from past disappointments and found a lasting place in your wardrobe. We're especially glad the exchange process was smooth and that you're now enjoying the perfect fit. Here's to many years of wear ahead!
A premium company on every level
Absolutely amazing quality products, produced in a responsible and respectful way. The ID tag is great fun, allowing you to trace the product back to the sheep. This is a premium company on every level.
10 april 2025
Svar från Sheep Inc.
Thank you so much for your thoughtful words. We're truly grateful for your recognition of our commitment to quality and responsible production. It’s wonderful to hear that you enjoyed the ID tag experience—tracing your knitwear back to the sheep is one of our favorite ways to connect people to the origin of their garments. We’re proud to be seen as a premium brand, and your support means the world to us.
Svar från Sheep Inc.
Thank you for your kind feedback. We're delighted to hear that you’re pleased with the quality and feel of the cardigan. Craftsmanship and comfort are at the heart of what we do, so it’s wonderful to know it met your expectations.
Beautiful products
Beautiful products, fabulous service, would recommend to everyone. Love wearing the products everyday!
31 mars 2025
Svar från Sheep Inc.
Thank you for your wonderful review! We're so happy to hear you love our products and service. It means the world to us that you enjoy wearing them every day. We truly appreciate your support and recommendation!
Second purchase of a light weight T…
Second purchase of a light weight T shirt following first purchase of hoodie.
Again absolutely delighted with comms and quality - highly recommended
1 april 2025
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for your continued support! We're thrilled that you're just as delighted with your T-shirt as you were with your hoodie. Your recommendation means the world to us—enjoy your pieces!
Lovely cardigan
Lovely cardigan, arrived promptly. It was half price in the sale so I thought good value for money. However, I wouldn't have been able to buy it at full price.
13 mars 2025
Svar från Sheep Inc.
Thank you for your review! We're so glad you love your cardigan and that it arrived promptly. We're happy you were able to get it at such a great price during the sale. We understand that pricing is important, and we truly appreciate your feedback. We hope you enjoy your piece for years to come!
Amazing Knitwear
I have a number of Sheep Inc pieces now and I absolutely love them all. I have t-shirts, hoodies and a crew neck. They are all amazing. So comfortable to wear and they look great too. The hoodies are like wearing a hug. The quality of the knitwear is excellent. The environmental and ethical ethos of the company is also something which is important to me. Great customer service all round. Cannot fault Sheep Inc at all.
14 mars 2025
Svar från Sheep Inc.
Hi Kim, what a wonderful review—thank you so much! We're delighted that you love your knits. It's also great to hear that you connect with our environmental and ethical ethos. Hearing that our hoodies feel like a hug is just the best compliment! We truly appreciate your support and are so happy to have you as part of our community!
The shirt was not clearly described as…
The shirt was not clearly described as unisex therefore my usual size was huge. The returns link did not work and I have still not received my replacement smaller size 10 days later. Disappointed!
12 mars 2025
Svar från Sheep Inc.
Hi Kathryn,
We’re sorry to hear that the sizing wasn’t quite right for you. We provide a detailed size chart that includes measurements for each size on each product page to help customers find the best fit, many apologies if this was missed.
Regarding the returns process, we’re sorry you experienced an issue with the link. Our team responded the very next day to assist you. We quickly processed the return on your behalf, created the return label, and sent you all the necessary instructions to ensure the process was as smooth as possible.
We always aim to process exchanges as quickly as possible, and we’re sorry this one has taken longer than expected. I had a look and see that your exchange was shipped last week and will be with you shortly.
We truly appreciate your patience and your feedback. If there’s anything else we can do to assist, please don’t hesitate to reach out—we’re always happy to help.
Love the feel
Love the feel. So comfy. It does seem quite a bit thicker than the last one I bought many years ago.
9 mars 2025
Svar från Sheep Inc.
Thank you for your review! We're so glad you love the feel and comfort of your piece. If you're looking for something lighter, we have some summer-weight options launching now—perfect for spring! We hope you find a new favourite.
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