Apparently looking at insolvency which I found out by doing some digging when multiple emails and queries not answered and issues at checkout unresolved. A great shame and I hope a rescue can be fo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sadly, had to get my Bank to dispute the transaction for non receipt of goods. Bought several excellent, quality products from Sheep Inc. in the last 2 years and ordered another in early Sept. The or... Se mer
Beautiful knits (though pricey!) which I anticipate will last for decades. The customer service reps are always helpful: once I had to exchange for a different size, and on another purchase when the... Se mer
Företaget har svarat
Beautiful things, sent quickly. I'm a very ordinary-looking older (much!) guy, but when I go anywhere, wearing one of my Sheep Inc. sweaters, people never fail to think I look great . . . solely beca... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A naturally carbon negative knitwear brand working extremely closely with sheep. 🐑
Kontaktuppgifter
3 Leverton Place, NW5 2PL, London, Storbritannien
- theflock@sheepinc.com
- sheepinc.com
3,7
Medel
216 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 46 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Zero customer service
As others reported, the customer service is really bad. The claim of a response within 24h is simply misrepresentation;I have never received a response within 24h.
Ask them a question on the email address listed on their website before you purchase so you can see for yourself. You have been warned!
Edit: interesting to see they have time to respond here quicker than they respond to emails... Managing a poor image appears more critical than managing their customers' issues
28 november 2025
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. It is a busy, busy Christmas season and we’re working through requests as quickly as we can. Our aim is always to reply within 24 hours, but at peak times we unfortunately fall short, and we truly apologise for the frustration this has caused.
If you’re able to share your email with me, I’d be more than happy to reach out personally and make sure your request is handled as soon as possible. We appreciate you bringing this to our attention and giving us the chance to put things right.
The arm lenght is based on men
The arm lenght is based on men. A design specific for women would be better.
28 november 2025
Svar från Sheep Inc.
Thank you for your feedback, we really appreciate you sharing this with us. You’re right that our current arm length measurements are based on a unisex fit, and we understand that a women-specific design could offer a better experience for many. Our team is actively exploring expanded sizing and fit options, and insights like yours are invaluable in shaping future improvements. Thank you again for helping us make our products better.
We travelled a long way to join the flock
We travelled a long way to visit Sheep Inc’s first, and only, physical store in London. I was a little anxious that the brand experience will be less impressive than the amazing product I had purchased months before.
I was pleasantly surprised as the staff were warm, patient and inviting. After only week open they were also very knowledgeable and clearly embraced the brand ethos.
We made our purchase and later circled back for more. This time we were lucky to meet Michael, one of the founders.
This was the icing on the cake. His passion came through with unadulterated authenticity. He explained how they source the wool and why they invest so much time doing it right.
This is certainly a brand worth investing in. We are glad to be part of the flock. It will be a warm winter.
Thank you Michael and the team at London Sheep Inc. it’s time to come ‘up north’
6 november 2025
Svar från Sheep Inc.
Thank you so much for sharing this wonderful review. It means a great deal to hear that you travelled so far to visit our first store and that the in-person experience lived up to, and even enhanced, the impression you had from our products.
We’re delighted that the team made you feel welcome and that their knowledge and passion came through, even in our early days of opening. Meeting Michael and hearing firsthand about our sourcing and philosophy is something we’re glad added to your visit — his authenticity and dedication truly shape everything we do.
We’re honoured to have you as part of the flock, and we hope your new pieces keep you warm all winter. Thank you again for the support and the kind encouragement… and yes, we’d love to come up north!
Svar från Sheep Inc.
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que vous êtes satisfait de la qualité et de la rapidité de livraison. Trois jours, c’est exactement ce que nous visons — bravo à notre équipe logistique, et merci à vous pour votre confiance !
I can’t track my order with the…
Had trouble with tracking and delivery, took a lot longer than expected. There was some confusion. But the team at sheep inc. did go above and beyond to get it sorted and compensated me as well, that was unexpected and much appreciated. did arrive fantastic quality and very comfortable hoodie thanks Sheep Inc .
10 november 2025
Omdöme utan inbjudan
Svar från Sheep Inc.
I’m really sorry to hear how frustrating this has been for you. I’ve looked into your case personally, and I can confirm that we have replied to your messages — it’s possible our emails may have landed in spam or been filtered accidentally.
The tracking issue you experienced has now been resolved, and your parcel has since been delivered. I’m very sorry that the earlier tracking error and the confusion around communication left you feeling unsupported.
Thank you for your feedback and we will constantly aim to improve so this does not happen again. Thank you so much for shopping with us!
Top quality and beautifully wearable…
Top quality and beautifully wearable keeps me returning.
18 oktober 2025
Svar från Sheep Inc.
Thank you so much for your lovely words. We're delighted to hear the quality and wearability keep you coming back — it means a lot to us.
Really appreciate your continued support!
The quality is great and the items I…
The quality is great and the items I bought are incredibly cosy. Delivery was quick, as was one return (I’d bought trousers in two sizes). It would be nice if the trousers came in different lengths for those of us who are petite but otherwise everything is perfect.
9 oktober 2025
Svar från Sheep Inc.
Thank you so much for your lovely review. We're really happy to hear you’re enjoying the quality and cosiness of your pieces, and that delivery and your return were smooth.
And thank you for the thoughtful feedback on trouser lengths — that’s really helpful, and I’ve passed it along to our product team as we continue to expand sizing options for different body types.
So glad you're happy overall, and we truly appreciate you being part of the flock!
The order arrived in time but the…
The order arrived in time but the exchange took several follows ups and is still outstanding even after being assured by a customer service agent that it was on its way.
25 september 2025
Svar från Sheep Inc.
Hi N Khan,
We’re really sorry to hear about the delay with your exchange and the frustration it’s caused. While your order did arrive on time, we completely understand how disappointing it is when the exchange process doesn’t go as smoothly.
Please know that our team has already been in touch and is working to help resolve this for you as quickly as possible. We truly appreciate your patience and the chance to make this right.
Absolutely thrilled with service and…
Absolutely thrilled with service and garment!
Thank you 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
11 september 2025
Svar från Sheep Inc.
Thank you so much for your kind words—we’re absolutely delighted to hear you’re thrilled with both the garment and the service. Your support really means the world to us, and we hope you enjoy your knit for many years to come.
I love the quality
I love the quality
and the transparency of the whole process. It feels great.
10 september 2025
Svar från Sheep Inc.
We’re so glad to hear that you love both the quality and the transparency behind the process. That’s exactly what we aim for—garments that feel great and a journey you can feel good about too.
Thank you for your support!
Beautiful shorts
Beautiful shorts, favourite garment I own instantly. And the company ethos is perfect. Just need to work on the online sizing tool however the incorrect size was rectified very quickly and easily. Can’t recommend highly enough, I’ll be getting more for sure!
27 augusti 2025
Svar från Sheep Inc.
Thank you for such a fantastic review! We’re delighted to hear the shorts became your favourite garment right away—and that our ethos resonates with you too.
We appreciate your feedback on the sizing tool, and it’s great to know that the exchange was quick and easy. Your recommendation means the world, and we can’t wait to have you back for more pieces in the future.
Luxury feel and well made
Delivered my sweatshirt the next day and there was email correspondance on delivery.
Cannot fault the quality, have bought 2 now in different colours, as the medium was slightly too big, so downsized with a different colour.
20 augusti 2025
Omdöme utan inbjudan
Svar från Sheep Inc.
Hi Sarah, that’s wonderful to hear! We’re so glad you’re happy with the quality and found the right fit in another colour. Thanks so much for coming back for a second sweatshirt; it means a lot! 💛
Very Good Quality
My sweatshirt arrived swiftly in sensible, recyclable packaging. I'm really pleased with the quality and the fit, although apart from trying it on, I haven't worn it yet. The weather's been too warm; it will be useful for cooler days in the autumn.
I'm sure I'll be wearing this item for many years to come.
10 augusti 2025
Svar från Sheep Inc.
Hi Jacqueline, we really appreciate your thoughtful review! We're so glad you’re happy with the quality, fit, and packaging. Excited for the cooler weather so you can enjoy your sweatshirt properly, we love hearing it’ll be with you for years to come!
I brought a beanie hat in the summer…
I brought a beanie hat in the summer sale whilst lying on a beach in Spain, I didn't want to miss out on the sale price. I asked if delivery could be deferred a week and they agreed immediately, wonderful service. When the beanie arrived it is absolutely gorgeous and perhaps I'm the only person looking forward to winter to wear it! this is my 5th purchase, i just love their products for quality and design. Just wonderful!
1 augusti 2025
Svar från Sheep Inc.
Thanks so much for taking the time to share your feedback. We’re really happy to hear you’re enjoying your first knit, and even more pleased to know you’d buy from us again.
We know our pieces are an investment, so it means a lot to us that you value the quality and craftsmanship. Great to hear our customer service team made a good impression too — we’ll be here whenever you need us.
3rd purchase from the wonderful Sheep’s…
3rd purchase from the wonderful Sheep’s Inc - products are fabulous quality and love the whole ethos behind the company. Great customer service - faultless and highly recommended
1 augusti 2025
Svar från Sheep Inc.
Thank you so much for being a returning customer—it truly means the world to us. We’re thrilled to hear that you love both the quality of our pieces and the ethos we stand for.
It’s wonderful to know our customer service has been faultless for you, and your recommendation is greatly appreciated. Here’s to many more wears from your Sheep Inc. collection!
Fantastic quality hoodie
Fantastic quality hoodie. I needed to send it back for a size issue - normally I wear a small but this was too small so sent it back for an exchange for a medium. Speedy service and good communication throughout.
30 juli 2025
Svar från Sheep Inc.
Thanks so much for your review! We’re really glad to hear you’re happy with the quality of your hoodie and that the exchange process was quick and smooth.
It’s great to know our communication hit the mark too—we always want to make returns and exchanges as easy as possible. Enjoy your new medium, and we hope it’s the perfect fit!
Svar från Sheep Inc.
Hi Javier,
Thank you so much for your kind words and choosing Sheep Inc! We could not be more delighted to make you happy :)
Excellent, albeit a litte bit pricey
Received my first knit from Sheep Inc and it is very nice albeit a little bit expensive. Would buy again though. Customer service is excellent too.
4 augusti 2025
Omdöme utan inbjudan
Svar från Sheep Inc.
Thank you for your kind words—and for giving us a try!
We’re really glad to hear you’re happy with your first knit. We know our pieces are an investment, so it means a lot to hear you feel it’s worth it and that you'd come back for more.
Also great to hear our customer service hit the mark—always here if you need anything.
I purchased 2 pieces
I purchased 2 pieces, 1 first during the sale and then another when I received the package soon after.the quality & care evident in the garment was what drove me to the second order!
30 juli 2025
Svar från Sheep Inc.
Thank you so much for your lovely review!
It’s wonderful to hear that the quality and care in your first piece made such a strong impression—and even better that it inspired a second order! That kind of feedback truly means the world to us.
We’re so glad you’re enjoying your garments, and we’re grateful to have you as part of the Flock.
Great quality fabric
Great quality fabric, quick delivery, easy exchange (due to my size preference),lifetime guarantee, all sustainability certifications and more! What’s not to like?
29 juli 2025
Svar från Sheep Inc.
Thanks so much for the amazing review!
We're really happy to hear the fabric quality stood out and that everything—from delivery to the exchange process—was smooth and straightforward. It's great to know the lifetime guarantee and sustainability credentials helped round it all out for you too.
Your support means a lot to us—enjoy the knit, and thanks again for being part of the Flock!
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