Shaws Department Stores Omdömen 

250
TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

I am disgusted with a 15 cent charge for a paper bag. I am equally disgusted with the method with which it sold, you are standing there looking at a bundle of items and asked would you like a bag, I'v... Se mer

Betygsatt 5 av 5 stjärnor

Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Se mer

Betygsatt 5 av 5 stjärnor

I Ordered online on Wednesday night, I had confirmation on Thursday morning. Later in the day I had the delivery details and my order arrived on Friday before 10am. Amazing service

Betygsatt 5 av 5 stjärnor

Very helpful lady called Liana in the bra fitting department . Very knowledgeable in this area. Nice and approachable. Very happy with the service .

Företagsinformation

  1. Varuhus

Skrivet av företaget

Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

250 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

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4,0

Alla omdömen

(250)

78 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Horrible online order customer

Horrible online order customer, not only do they take ages to update the order information but I have had multiple times them canceling my order without reason when I’ve been waiting on them for days to send me my order updates. I would only be notified after I email them asking where my order is and they just blatantly reply by saying ‘your order will be refunded’ without any explanation. They confirm the order, charge my card and then sit on it for it for days until I email them for a follow up only to get a reply that they’ll be refunding me. Highly unprofessional!

3 april 2024
Omdöme utan inbjudan
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Dave,

We had tried contacting you via phone on multiple occassions to verify your orders but were unable to get through. We have also responded to your multiple emails. If you wish to discuss further we urge you to phone us on 057 850 7197

Betygsatt 5 av 5 stjärnor

Very efficient

22 mars 2024
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Nezalee,

Thanks so much for your feedback! We are delighted to hear that you found your online ordering experience efficient.

Kind regards,

Béibhinn

Betygsatt 5 av 5 stjärnor

Prompt delivery

Ordered a gift card.It arrived so quickly.Great service

22 mars 2024
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Anna,

Thanks so much for your feedback! We are delighted to hear that you found your online ordering experience positive and that your order arrived quickly.

Kind regards,

Béibhinn

Betygsatt 1 av 5 stjärnor

Where to start

Where to start, I went in to book an appointment for some individual eyelashes. First at Christmas she kept working I presumed she did not hear me! I just thought she was busy. I went in last week and she told me to go to Linda maher "it's cheaper" so now at this point refused me an appointment three times. I didn't get the blatent discrimination till the third refusal of an appointment. I'm disabled so I don't know if it was the disability or she judged I was to low class and suggested Linda maher! Her estimation not mine I will add of Linda maher salon (cheap). I'm considering legal action against shaws. They are under a rebrand all under one roof so to speak hair outfit eyelashes makeup. When you have a few judgemental sales staff looking at a person that's disabled, making paying customers uncomfortable and denying service. I will consult my solicitor for legal advice against shaws blatent discrimination. It's not the first time a sales woman was rude there's two others was quite openly hostile when I asked for assistance plus the eyelash woman, quite a pattern emerging mainly with two women of the sales staff that's there years. At the very least the manager will need to have a chat with the jaded so called customer service sales people . In saying that there is more good sales persons than bad in shaws mainly a small platinum haired gorgeous woman don't know her name will update when I do that goes beyond to chat and assist and one of the counter girls is exceptionally helpful she wears a hairband will find out your names and update. I will update if and when I seek legal advice for the discrimination. This is shaws of carlow .

18 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great store something for…

Great store something for everyone.Ordered an Air fryer recently excellent service.

22 januari 2024
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Peggy,

Many thanks for leaving this review for us, we really appreciate your feedback! I am happy to hear that you enjoy our wide-range of available products, and that your experiencing ordering with us was so positive!

We hope that you choose Shaws again in future!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Olivia,

Many thanks for leaving this review for us, we highly appreciate your feedback! We are very happy to hear that our products and offers appeal to you, and hope to find you shopping with us again in future!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

My purchases were as described …

My purchases were as described delivered on time .very happy sizes good thank you.😀

22 januari 2024
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Rita,

Many thanks for leaving this review for us, we highly appreciate your feedback! I am glad to hear that the products you ordered met (and hopefully exceeded!) your expectations, and that your delivery was efficient.

We hope you choose Shaws again!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

Great thank you

22 januari 2024
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Catherine, thank you for shopping with us and leaving this kind review!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

Good quality and service

Love the coat I purchased very good quality and fast delivery

22 januari 2024
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Sarah,

Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you enjoyed your purchase and that your delivery was quick. We hope you choose Shaws again!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

Good experience

Ordered before Christmas and received very quickly. Found out before New Year that cardigan I had purchased had a faulty front seam. Shaws arranged courier collection (excellent communications) and was refunded about a week later. Very happy and would shop again.

17 januari 2024
Omdöme utan inbjudan
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Louise,

Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you were pleased with our communications, and hope you choose to shop with us again.

All the best,

Béibhinn

Betygsatt 4 av 5 stjärnor

Didn't have everything I ordered but…

Didn't have everything I ordered but did let me know and I got a refund

27 december 2023
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Margaret,

Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you were pleased with our communications, and hope you choose to shop with us again.

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

Excellent service

27 december 2023
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Nada,

Many thanks for leaving this review for us, we highly appreciate your feedback!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

Ordered item to collect click & collectin wrong store

Ordered item to collect in wrong store. Emailed and was delivered to my local store

22 december 2023
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Dawn,

Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you were pleased with our communications, especially in the event where something does not go to plan.

We hope that you continue to choose Shaws, and thank you for shopping with us!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

Excellent service from start to finish

Excellent service from start to finish
Best I have ever received
Only took 3 days from order to delivery

22 december 2023
Logotyp för Shaws Department Stores

Svar från Shaws Department Stores

Hi Josephine,

Many thanks for leaving this review for us, we highly appreciate your feedback! I am happy to hear that you were enjoyed our service throughout, and it means a lot to us that you say it is the best you have ever received.

We hope to continue meeting and exceeding our customer's expectations, and that you choose to shop with us again in the future!

All the best,

Béibhinn

Betygsatt 5 av 5 stjärnor

Excellent

Excellent. Purchased two items. Arrived on time, and were exactly as presented online. Beautiful. Thank you. I will definitely buy from Shaws again, and I highly recommend.

12 december 2023
Omdöme utan inbjudan

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