SG Fleet UK Omdömen 

Great responsive and proactive service. Team respond quickly to any question and provide excellent ongoing service. Follow through to ensure all needs are met

All great so far, 3 years into a 4 year lease. Happy with service provided and any issues with the vehicle have been resolved easily and quickly, portal to manage tyre changes and services etc is really easy to use. No problems thus far!

Very poor communication among themselves and different advice each time depending on who you talk to. As a key worker, my clinical situation changed with 3months of the contract and they wont help. It's been painful since and could not wait for my 3years contract to end. It may just be my experience but will not recommend to any of my staff

SG Fleet are more expensive than most of their competitors, but the company I work for has signed up to them as their Salary Sacrifice supplier due to removal of their own company car policy.

I use them for convenience and to fully use the car cash allowance granted to me. To be honest, if I was paying for the car myself I would go via somewhere cheaper.

For the last two annual services there has been a massive disconnect between the SG Fleet system and the Car Dealer doing the service; I'm offered a date via the online tool but on the day of the service when I arrive at the dealer for the lasty two years I've been told the booking was for 4 weeks later....

They have a great selection as you would expect, which is a positive I suppose.

Reasonably priced cars and good service. But admin charges are bit high. For example, i received a bus lane fine. On top of fine, i need to pay admin charge for just forwarding the email.

The whole process with SG Fleet was very efficient and smooth. The communication was great. Harbinder helped me with any queries I had and even managed to get me a better specification on the car I wanted! I am very happy to recommend SG Fleet.

I found SG Fleet, and in particular their Salary Sacrifice scheme, to be excellent. From my initial contact with them right through to my car being delivered and now during my contract they have been faultless. I would highly recommend this company for car leasing and Salary Sacrifice.

I recently switched to an electric Mini through the Novalease, salary sacrifice scheme with SG Fleet and it’s honestly been a great decision.
The whole process was simple, and having everything included in the one monthly payment; insurance, maintenance, and breakdown cover, makes it really easy to manage.

Moving to electric has been a big plus too. It’s quieter, smoother to drive, and Im saving huge costs in fuel.
In addition, the tax and National Insurance savings are noticeable, and overall it feels like much better value than traditional car finance.
It’s a hassle-free, cost-effective way to drive a great electric car, and I’d definitely recommend it to others considering the switch.

Great support from Harbinder. This is my 3rd car from him and I have always appreciated his input and responsiveness in accommodating my requests and finding something that works best for us. Would highly recommend

Abysmal from start to finish. Ordered one car, they got it wrong for lead-times, offered opportunity to order an alternative, which we did, they managed to forget to tell the dealership who sold it to someone else, left us without a car for nearly a month while they dallied, made absurd (transpired to be false) excuses, ignored calls and seemingly tried to find a temporary car (the car we ordered would take 7 months to replace). Eventually sent us an older Tesla that had clearly been abused by previous owner and had a range that was no use to anyone… complained, ignored, raised with ombudsman - eventually offered £500 compensation which was less than 20% of the costs we incurred in temporary hires and last minute insurance policies, all documented and shared, they didn’t care. Then 3 years later my wife was made redundant so the salary sacrifice came to an end, no help from these clowns whatsoever. The fact we’d have finished the contract if they’d got the order right in the first place was of no relevance, asked to novate to my employer, can’t because it’s in her name, asked to terminate, given an extortionate figure with no calcs to support it, asked if we can reduce the mileage on the lease to bring the cost down, apparently reducing by 3000 miles per year manages to INCREASE the monthly lease charges. Cannot understand how or why. They have done absolutely nothing to help, they don’t care about our financial situation, there’s no insurance to cover it, not interested in understanding, it’s just ‘computer says no’ to absolutely everything. All they want is your money. Somehow my wife’s notice period and taxed salary didn’t get the salary sacrifice applied so what should have been a very painful 9 months becomes 12, and because they bill in arrears it somehow became our problem, so that pushes it up to 14 months of no tax saving. They have offered zero support, advice or options. I’ve spoken with my fleet manager, my legal team and even citizens advice and nobody can believe how poor this company generally, and the ‘Novalease’ product in particular is. It won’t protect you in the worst case scenario- do yourselves a favour and stay well away. Most reputable leasing companies offer an option for returning the car at a reasonable termination fee in this situation and would arrange it with the terminating employer to come from any redundancy pay. Look for them, or the ones who give an insurance option to protect yourselves. These lot will just compound your financial problems in the most autonomous and cold faced fashion you can image, and never take any responsibility (or apologise) for their own mistakes.

I have been leasing cars from SG Fleet for 10 years. The customer service is always above and beyond with no quibbles, efficient and courteous. Would highly recommend.

My contact Harbinder was very helpful and incredibly knowledgeable around the whole process of EV purchase.
He talked me through the whole process and the delivery went without a hitch, I always felt confident that Harbinder and his team would deliver and they certainly did that.

I had a very positive experience with Samantha Hill from SG Fleet. She was incredibly helpful, efficient, knowledgeable, and professional throughout.

I encountered some inspection and handover issues before returning my car to the leasing company, and Samantha handled my case with great professionalism. She listened patiently, quickly gathered the relevant facts and internal information, and provided clear suggestions, sensible options, and practical ways to deal with my situation.

Her excellent support made a stressful situation much easier to manage. She is one of the best customer service professionals I have ever come across in the UK. I truly appreciate her assistance and would highly recommend her based on this experience.

Kirsten was super helpful with my query and followed up in writing to confirm the details. This was also followed up the next day with a call to confirm everything was as agreed. Brilliant service and clearly a business that goes the extra mile in terms of customer service and satisfaction.

Really poor service, complex and confusing, and the SGFleet agent mailed me incorrect information