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Never have I been so annoyed with a company. I ordered a vehicle through the Company Salary Release Scheme in June with SGFleet and I was advised the vehicle I wanted was unavailable until November so I choose another model and colour so that the car would be with me in September, as my current cars lease was up at the end of August. I've had no contact and whenever I spoke to some one on live chat they told me someone will contact me via email or phone and this has never happened. I have been checking the portal several times a week and thought everything was ok as next to the model of the car I have chosen it has been saying ETA September. I rang again yesterday to be informed this is no longer the case and my car is due end of October/November even though the portal info says different. Suddenly today when I go on the portal it goes straight to my order, which up until this morning wasn't happening. Which makes me think my order had not been processed or it is one very big coincidence.....I now have no vehicle and I am unable to do my job role

Horrendous company. Incompetent charlatans.
Do not touch with a barge pole.
They never transferred ownership of my car from the dealer. 2 years later, they continued to renew the rego incorrectly to the dealer, the registration was later cancelled and I was driving an unregistered and uninsured car. SG Fleet are entirely at fault yet will not reimburse me the $2k it cost to get the car back on the road. They admitted fault, I am yet to see the money 2 months later. They won't respond to any emails they are absolute time wasters. Infuriating and useless. What a scam.

I am extremely disappointed with my experience with SG Fleet and would strongly caution anyone considering using them for a novated lease.

I ordered a Ute through SG Fleet, with the vehicle originally to be delivered in June 2026.

June came and went. No vehicle.

I was then given 14 August as the next delivery date. When I contacted the dealer myself, I was told there was no confirmed delivery date.

I subsequently spoke with Robyn from SG Fleet’s Complaints Department, who gave me multiple further dates during the same phone call — September, October and then 30 October then there isn’t an actual date.

So after months of waiting, I still have no car and no reliable delivery date.

This isn’t a situation where I have another vehicle sitting in the driveway while I wait. I have no car at all because of the original delivery date. I have been relying on lifts and riding a bike in the middle of winter.

The most serious part of this has been completely overlooked

I disclosed to SG Fleet that I am experiencing domestic violence from my former partner.

I have experienced physical assault, threats, harassment and property damage, and I have been followed in public while being screamed at.

When this happens, I need to be able to quickly get away and somewhere safe.

A bike doesn’t provide that option. I need to be able to get into a vehicle, lock the doors and leave.

As a male, disclosing domestic violence is incredibly difficult. Unfortunately, there is still a perception that violence against men isn’t as serious, or that a woman hitting a man somehow doesn’t count as domestic violence. It does.

I disclosed this to SG Fleet because it directly affects why having a vehicle is so important to me. I do not feel that my disclosure was acknowledged or taken seriously.

Instead, the whole situation has continued to be treated like another routine sales vehicle transaction.

Meanwhile, I am the person left without a vehicle and without the safety net I was expecting to have months ago.

This has significantly affected my mental health, and I am struggling with the situation every day. It is very hard to talk or write about it and I have asked for help to do so.

The proposed “solution”

After explaining all of this and much much more, I asked SG Fleet to consider an exceptional circumstance solution.

There is another vehicle available locally, and I asked whether SG Fleet could work with the dealer to swap the delayed Ute for another vehicle while keeping my weekly payment as close as possible to my original arrangement. I wasn’t spoken to like I had a complaint, instead, I was quoted $618 per week.

I had already explained that I could not afford a significant increase in my repayments but NEED a car.

I find it extremely disappointing that after months of delays, incorrect/inconsistent delivery information and a very personal disclosure about my safety, the proposed solution is effectively “pay more we don’t care at all”

It feels like my circumstances haven’t actually been listened to and I feel so depressed about it.

I also specifically requested contact from the General Manager or equivalent. That did not happen.

I don’t know why I even bother trying to get help when people disregard and treat you like it’s nothing.

I am looking for SG Fleet to take ownership of a problem that has been going on for months and find a realistic solution.

I need a car. I need to be able to safely remove myself from threatening situations. It’s gone way too far now. And I need an arrangement that I can actually manage not another sales call. Great complaint management.

At this point, my experience has been months of missed or unreliable delivery dates, no vehicle, significant stress and anxiety, and a proposed alternative cost that is ridiculously more expensive than my original arrangement.

I don’t know why I bothered.

I hope SG Fleet will actually review this complaint and provide a meaningful resolution rather than another estimated delivery date.

Horrible!
All is great an enthusiastic until you sign that dotted line.
Delivery Co-ordinator is a rich title. My vehicle was delivered on the 27th and registration ran out on the 28th. I didn't pick the vehicle up until 4 days later because no one knew the where about's of it. Resulting in having to obtain unregistered vehicle permits, a road worthy certificate on a vehicle with just over 2000kms and a 2hr drive to a Vic Roads that actually had an appointment available for transfer that week.

Same as everyone else, their performance is terrible. Communication is non existent. Couldn’t organise a chook raffle the local pub. Very disappointed and defiantly do not recommend this very amateurish business.

I wish I got out of this contract immediately and gone elsewhere! I bought my car feb 2024 and upon delivery from interstate, I had paid for tint, paint / interior protection, none of it was done and SG fleet wanted me to jump through a ton of hoops to have this completed. This is my third lease so figured it was probably an isolated incident. I am 2 and a bit years into my lease now and my partner has bought a new car, leased with maxima, somehow even though his car was 80k and mine was 57k we are paying the same amount each fortnight! I started looking closer and it turns out last week when I got tyres I paid an extra $160 cos sg fleet paid tyre place not me! I thought its best for them to pay directly cos then I dont pay gst?? I got my car serviced and when given the receipt it said 'no charge'. Toyota advised they have been told not to put a price as it confuses customers when the ammount taken from their sg fleet account is 'different'. My last leases were fab and im so disgusted and disappointed with where sg fleet are now. Also why am I paying them 160 to pay the tyre place. Did it take a worker like 5 hours to do this task? How is this ok, what is my managment fee for? I pay $10 a month and my parter pays $3 a month, this is a joke. I think its time to make ACCC report!

I haven’t even received my novated lease car yet and I’m already deeply disappointed. Every single step of this process required me to follow up or escalate — nothing moved without me pushing.

It took a month just to get a quote. It’s now been another two weeks since I signed and the lease was approved, and I still don’t have a settlement date. Meanwhile the dealer is chasing me for settlement, which is embarrassing and completely out of my control.

I had no choice here — SG Fleet is my employer’s only approved provider. If you do have a choice, avoid this company.

I wouldn't use sgfleet again, they extended my lease without any communication and without my consent! This caused additional monies to be taken out of my pay after the lease was supposed to have ended. When I said I want the illegal money returned i was told by there accounts manager that internally they have 8 working days to return unused funds! So they illegally take money but won't do anything outside of the norm to fix it. Never again, go elsewhere. It now gets better, although they submitted a remittance for the return of unused funds they didnt actually transfer the funds and my work and myself had to chase the funds 16 days after it was supposed to be payed! DO NOT USE THIS COMPANY, every person i speak to has had problems with them and now my company is reviewing there partnership, simply not worth the added problems and the run around you get when you contact them. Very very poor! If I could give zero stars i would but can only give 1 star

I completely agree with Stew and Alicia's reviews from June 2026. I am in Australia and SG Fleet here is just as bad. There is no app. to lodge reimbursements and the online system constantly seems to have lodgement problems and random "system errors." I regret getting my lease through them and knowing i have another 5 years to go.

This is the third time I have used SG Fleet for a novated vehicle lease. Previous dealings I had no issues. After my experience this last time, I will never use them again. Myself and the car dealer can’t get hold of them, messages are left and they never call you back. My vehicle delivery has been delayed because they ignore emails and don’t follow up and get things sorted on time. Save you time and sanity, and use another company.

Unfotunately, I was hoping this would have been a better rating. We had used them for our first vehicle and it was 80% positive. This recent vehicle has been nothing but horrendous. They are charging me from my pre-taxed income a different amount. They also did not take pay as required, so I am penalized for their flaws.

I would highly recommend not going through them. If you do, please hire a lawyer and ensure you are clear on the terms and are aware of how their "rough estimate" is not acceptable. They quote you one thing, and provide another.

Communication is terrible. I have to keep following them up leave messages and email with no reply. I was approved over a month ago car has been at dealership 3 weeks and SG fleet still haven’t paid.

Everything about this company is scam behaviour.
At every step of the process they include extras in packages to fill their own pockets, this even includes things that don't apply to your car completely.

If you ask to remove them, they sneak them back into the contract at a later date in the process.

They also say that the 10.5% interest rate is "a floating rate" and it "will change upon settlement" I can guarantee you having completed this process, that it does not change at all.

Avoid this company at all costs.

Everything is an ordeal with this company. They misrepresent things when you are talking to them about signing up for a product (in my case novated). Once you are signed up its an ordeal to put in your receipts they have arbitrary rules (which may come from government) but dont even tell you they are there until its too late to go back from them. Their website sucks it throws errors constantly when you are trying to do anything. For example "Reimbursement can't be processed. Unfortunately, your reimbursement request was not submitted due to a system error. Please resubmit your request.". You try this for a week or so give up and ring they assure you they will call you back and you get nothing back from them. So now i can't submit any invoices for my car and no way of getting it fixed. Totally pointless exercise to work with them.

If I could give zero stars, I would. This is one of the laziest and most incompetent companies that I have ever dealt with, taking what should have been a simple, 2 week process and dragging it out to over two months. They ghosted my emails, ignored my calls, sent me, amazingly, the wrong quotes (after I had stated them in clear writing) over five times and ignored the same from the car dealership. Their "service" was appalling, their incompetence was staggering and their failure to even explain their behaviour is disgusting.

Terrible communication (they typically opt for less is none). Have had to follow up every stage of the process, often with no communications for weeks. Do not lease through this company. Still waiting on a delivery outcome, no response to emails, voice messages or escalation. Abysmal.

Terrible experience made a complete mess of the process with the dealership and had to start all over again. Without a car for weeks.

Can’t get anyone in accounts to respond to emails/queries. Very difficult to get issues resolved. Communication Extremely Poor. Would not use them again.

First impressions were good, although they kept getting my name wrong. Once the matter was handed over to delivery coordinator, it became impossible to get them on the phone. Even e mail address on their portal for the delivery coordinator is incorrect. When I mentioned this to her (after numerous unanswered phone calls), I was thanked but days later it is still the same. Just had to send e mail address to the car dealer, as they are chasing them for PO and cannot get in touch with them. No estimated delivery date in the portal.

Avoid this provider at all costs. Frequently had issues with payments, wrongly applied fines and there approach appears to be standard as “customer needs to pay”. Please choose another provider for your fleet.