SG Fleet UK Omdömen 

I want to vent my complaints about my recent experience with SG Fleet in relation to a Tesla vehicle leased through your salary sacrifice scheme.

From the outset of the lease, we accepted that both the pre-tax and post-tax costs were relatively high, particularly given the three-year lease term. Despite this, we were excited to receive the vehicle and looked forward to the benefits of the scheme. However, our experience with SG Fleet has been disappointing from the beginning and has culminated in what I believe to be unreasonable and unjustified end-of-lease charges.

When the vehicle was delivered, it was not presented in what could reasonably be described as pristine condition. The car appeared dirty and had very little battery charge remaining. While this was disappointing, we accepted the condition of the vehicle and proceeded with the lease.

Upon expiry of the lease term, matters deteriorated further. Due to a lack of responsiveness and conflicting information from SG Fleet, we were forced to retain the vehicle for longer than anticipated and continue paying lease charges at the agreed rate. This situation was entirely outside of our control and caused unnecessary inconvenience and expense.

The most concerning aspect of this experience relates to the vehicle return inspection and the subsequent charges levied by SG Fleet. During the collection process, the surveyor commented that the vehicle appeared to be in very good condition. Despite this, every minor imperfection was meticulously recorded and subsequently relied upon to support charges exceeding £1,000.

I find it particularly troubling that SG Fleet is attempting to charge for matters such as the vehicle not having been washed prior to collection, despite this not being specified as a return requirement. At the same time, SG Fleet insisted that the vehicle be returned with an 80% battery charge, notwithstanding the fact that the vehicle was delivered to us with a nearly depleted battery. This inconsistency demonstrates a lack of fairness in the standards being applied.

More fundamentally, I strongly dispute the apparent premise underlying these charges. It is unreasonable to expect a vehicle that has been leased and used for three years to be returned in a condition equivalent to a brand-new vehicle. The purpose of a lease is to allow normal use of a vehicle over the agreed term, and any assessment at the end of that term should appropriately distinguish between fair wear and tear and genuine damage requiring remediation.

In my previous experiences of vehicle leasing, I have never encountered an organisation seeking to recover costs on the basis that a three-year-old leased vehicle should effectively be restored to showroom condition. Such an approach is inconsistent with reasonable customer expectations and, in my view, contrary to the principle of fair wear and tear that underpins vehicle leasing generally.

We formally contested the charges and provided detailed reasons why we believed they were unjustified. Unfortunately, SG Fleet's response largely dismissed our concerns without engaging meaningfully with the substance of our arguments. In particular, our points regarding the condition of the vehicle upon delivery, the battery charge discrepancy, and the cleaning-related charges were not adequately addressed.

I therefore request that SG Fleet:

Conduct a full and impartial review of the charges raised against us.
Provide a detailed explanation of how each item exceeds normal fair wear and tear expectations for a three-year-old leased vehicle.
Reconsider and remove any charges that relate to normal usage rather than actual damage.
Explain why standards applied at vehicle return differed materially from those applied at vehicle delivery.
Provide a substantive response to the concerns previously raised rather than generic or dismissive explanations.

I have been extremely disappointed by both the handling of this matter and the overall customer experience. What should have been a straightforward vehicle return process has instead left us feeling that SG Fleet's standards are unreasonable, inconsistently applied, and designed to impose costs that go beyond what customers can reasonably expect at the end of a lease.

Ridiculously high priced and once you are with them they won’t communicate., ignore all emails. I do not recommend and once the lease is up I’ll be out of there. Lisa wallace

Everything great, but they ordered the wrong spec car.

Customer service was brilliant during the order process, when the car was dropped off the delivery was fantastic and they couldn't be more helpful.

But, the car arrived in the wrong spec. I am being told the manufacturer just built it wrong, but I find that very hard to believe as the process is so automated that once you put in the order you get out the correct thing at the end. It doesn't randomly forget to put the correct bonnet on the car.

As it's a salary sacrifice lease and the option that was missed was just a different colour bonnet it isn't the end of the world, they adjusted the lease to account for it. But at the end of the day it is disappointing.

The only option they gave me was take the car as is, or wait another 4-5 months for a new one to be built.

Very poor Customer services.

Prices were uncompetitive until pushed for cost alignment with other providers.

Very little communication during the process. I learned my car is in the U.K. by checking the system. My expectation is I would have a notification.

Now I am trying to arrange for my charger to be installed quickly to allow the car to be delivered.

Great choices available, knowledgeable staff and no hassles really. I would recommend them.

Harbinder Sehmi 1st class from start to finish!

Really poor service and communication.

I ordered a car on 1st June and was originally told it would be delivered by the end of July. A week before it was due to arrive, I was then told delivery had been pushed back to the end of September.

At that point I asked whether I could cancel my contract. This prompted the first phone call I had received from them, during which I was assured that the car would be delivered by 28th August.

The 28th August came and went with no car. I have since been told it will arrive on 11th September, but once again I’ve received no proactive communication or update, despite repeatedly chasing them myself.

Delays can happen and I understand that some things may be outside a provider’s control. What I find unacceptable is the repeated promises over delivery dates and the complete lack of communication when those dates aren’t met.

More than three months after placing my order, I’m still chasing for basic information about when my car will actually arrive.

Terrible customer service. Based on my experience, I would strongly recommend choosing an alternative provider.

Easy to deal with and process via the customer app is easy to follow.

I enquired through my Company Benefits recommended Green Cars lease in May. It is now the 8th September and no sign of the car. On the portal there is no date for delivery (My previous Lease expired on the 1st September so now costing me money to hire a car!)

The communication from SG Fleet is poor - Takes a long time to get back to you if querying anything - And first company I've experienced a 5 month wait in between initiating contact and a potential delivery date of the car.

When I have managed to speak to people, 9 times of ten they are super helpful, no complaints from their Customer Service point of view - But one of the worst experiences for Car Leasing i've ever come across.

Super easy process and team are very helpful. Special thanks to Mr Zaman for his Professional Services.

Dealt with Pippa, really helpful friendly and communicative. I would definitely recommend.

Dealt with Alex Kearney who was amazing, I know that I probably drove him nuts with email after email but he was patient, helpful and supportive...........Highly recommend.

I’ve had a really positive experience with SG Fleet so far. The whole process of arranging my new car has been straightforward and easy to understand. The staff have been friendly, helpful and responsive whenever I’ve had questions, and I’ve felt well supported throughout the process.

I’m really looking forward to receiving my new car in the next few months. So far, SG Fleet have made the process of getting a new EV much easier than I expected. Hopefully the delivery goes just as smoothly! Thank you

Excellent experience with SG Fleet. Sat Johal was extremely helpful throughout the process. He took the time to understand exactly what I was looking for, kept me informed whenever a suitable vehicle became available, and was always responsive and helpful. He made the whole process straightforward and genuinely positive. Excellent customer service.

I had my car stolen several months ago and SG Fleet have been exceptional in their support. Antoni has been responsive and really easy to deal with; he would often pick up the phone to me to chat through any issues. Harbinder has also been great at helping me get a new car, and taking the time to understand my requirements and acting quickly to help me secure what I wanted in a short lead time. Thank you.

I had a very positive experience with SG Fleet throughout my Novalease journey. The support provided was responsive, clear and very reassuring, especially at points where I needed quick guidance or had specific questions about the order and next steps.

A special thanks to Sat Johal, who was consistently helpful, prompt and efficient in his responses. He took the time to explain things clearly, followed up quickly, and made the overall process feel smooth and stress-free. His support gave me confidence at each stage, from the quotation and order process through to later queries.

I would also like to recognise Saema Nasrin from the Fleet Admin department for her excellent help with my personalised registration plate transfer. She acted quickly, coordinated with the relevant team, and ensured the issue was sorted the same day. That level of ownership and customer focus made a real difference.

Overall, I have been very impressed with the service from SG Fleet. The team has been professional, supportive and easy to deal with, and I genuinely appreciate the help provided by both Sat Johal and Saema Nasrin. I would be happy to recommend SG Fleet based on my experience.

SG Fleet were very helpful during my lease but unfortunately have sought to charge me around £1,000 for returning the vehicle with a bird poo on the roof and a tiny chip in the windshield, claiming a full re-spray and new windscreen are needed. Whilst leasing is a good product, these rip off post lease charges make it a pointless proposition, so I suggest you avoid this company and vehicle leasing in general.

SG Fleet took a bit of time to get going but at the end they were good. Let’s say 4.6 rating. One good thing is that I could always reach them. Documentation is good. They are friendly and helpful. For my 2 leases it depended much on the car brand and its support, rather than SG Fleet. MG was good, Polestar support was slow going.

I recently ordered my lease car through SBG Fleet and had a really positive experience throughout the process.
Although everything took a few weeks to complete which is expected given the various stages involved such as credit checks, contract paperwork, and approvals – the team made the journey feel smooth and well managed from start to finish.
I mainly dealt with Sat, Harbinder and Pippa, all of whom were professional, responsive and extremely helpful. Whenever something wasn’t clear, they were quick to explain and guide me through the next steps, which made a big difference.
Despite the amount of admin involved, I always felt supported and informed, and that gave me confidence everything was progressing as it should.
I’m really pleased with my new lease car and would absolutely recommend SBG Fleet to anyone looking for a reliable and supportive leasing provider.