I would never use this company again. I made an enquiry early 2026. It doesn't matter how many times i have told them i no longer need their services, they continually bombard with phone calls. The nu... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recieved a response within an hour of filling in an enquiry form on a Sunday morning! Nathan Brown narrowed my search by taking time to understand my criteria. He explained jargon around care and... Se mer
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Excellent service. Arthur was very helpful, caring, and professional while assisting me in finding a care home for my aunt. He kept me informed throughout the process and provided valuable support. Th... Se mer
This company delivers on its promises. They drove from the Gold Coast to Coolum Beach to bring a mattress and base for me to trial. David the driver was very obliging and made the experience comfor... Se mer
Företagsinformation
Skrivet av företaget
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
Kontaktuppgifter
4,3
Utmärkt
148 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Harrassing 'hard sell' style
Harrassing 'hard sell' style. I can't seem to stop them calling me... even tho I've emailed, unsubscribed and replied STOP to counless text messages ... still they come. For this alone i'd rate them like a hard force sales team. I used another similar service and they were excellent and respectful and I found a care home through them.
I can't shake these people weeks after I signed up and now my parent has died i don't know what it will take to get them off our backs!
23 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Anon,
We are truly sorry to read about your experience and, first and foremost, please accept our sincere condolences for your loss.
This is absolutely not the experience we want to provide. Our intention is only ever to support families during what is often a very difficult time, never to cause distress or frustration.
We take your feedback very seriously. What you’ve described does not reflect our usual standards, and we sincerely apologize if our attempts to help felt overwhelming. We would really like to look into this matter urgently and ensure that all contact with you stops immediately.
Could you please contact us directly so we can resolve this for you as quickly as possible?
Knowledge of several Nursing homes
Was provided with names of more than one nursing home to fit care needs so that I could go to visit and see what they are like.
20 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Carole,
Thank you for your feedback. We’re glad to hear that we could provide you with several suitable nursing home options and help you explore them in person to find the best fit.
Supperb support
Jenifer Walker helped me find a suitable care home for my mum, she was such a great help and took a lot of pressure of me looking around for a care home, highly recommended
10 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Paul,
Thank you so much for your kind feedback. We’re really glad to hear that Jennifer was able to support you and make the process easier during this important time.
We truly appreciate your recommendation and wish you and your mum all the best.
I am adding a second review due to the…
I am adding a second review due to the fact that I have updated this company on three separate occasions to advise that my relative has passed away, but am still receiving calls and emails. I left a review after the first update went unnoticed & hoped that when that review had a response from ‘Joey’ that it would be the end. However, having received numerous more calls and emails, I am not removing my first review as requested & am instead adding a new review to show that this harassment is persisting.
3 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Jessica,
We are very sorry for your loss and sincerely apologize for the continued contact despite your requests.
This is not the experience we want to provide. We take this seriously and will ensure all communication stops immediately.
Please contact us so we can urgently resolve this.
Highly recommended
I dealt with Jennifer Walker who was extremely helpful and kept me updated all the time. Suggesting care homes i hadnt found. I would recommend their service very much
2 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Sue,
Thank you for your kind review! We’re delighted to hear that Jennifer Walker was so helpful and kept you well informed throughout the process.
We really appreciate your recommendation.
SHP ignore replies and continued harassment
I made an enquiry to SHP in December 2023, but my mother decided to go home rather than go into a home. For 3 months, I received texts asking me for an update, but after advising the position again, the texts stopped. In January 2026 they texted me again . I advised that my mother passed away on 5 January 2026. Since then I have received 13 more texts asking me if I had managed to find a home. I have sent 5 replies, but still SHP keep texting me. At what is an upsetting time I find the harassment from SHP appalling, but I cannot get them to stop.
1 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Derek,
We are very sorry for your loss and sincerely apologize for the messages you received.
We have now removed your details from our system, and you will not be contacted again. Our goal has always been to help families, and we regret that this situation caused you distress.
Excellent service
Senior Home Plus provided an excellent service.
The process ran very smoothly and I have received a number of follow up calls to check how things are going.
Great support at a difficult time
22 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Richard,
Thank you so much for your kind feedback.
We’re really glad to hear that the process went smoothly and that our follow-up support was helpful during this important time. Supporting families is at the heart of what we do.
OK Joey Beck is back hassling me..
OK Joey Beck is back hassling me... Ive asked repeatedly to be removed from the spam, but no... Months later he's back again
Dreadful company, Do not give out your info it's completely unsafe
29 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Sue,
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused.
This is not the level of service we aim to provide. We have now removed your details from our system, and you will not receive any further communications from us.
Our goal is to support families, and we regret that this situation led to frustration.
Super helpful member of staff,
Spoke to a very helpful member of staff, Nikki Green. Nikki was very attentive in providing sound advice on care home options, following up information in a very efficient way. Thank you Senior Home Plus, and thank you Nikki.
25 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Carl,
Thank you so much for your kind feedback.
We’re delighted to hear that Nikki was able to support you with attentive and helpful advice. We’ll be sure to pass on your kind words to her.
Supporting families is at the heart of what we do, and we’re glad we could help.
Excellent service
Sonia was fast and efficient in helping find the right nursing home. She was very attentive and helpful. We couldn't have asked for more.
18 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Paul,
Thank you so much for your kind feedback.
We’re delighted to hear that Sonia was able to support you so efficiently and attentively in finding the right nursing home. We’ll be sure to share your kind words with her.
Supporting families is at the heart of what we do, and we’re glad we could help.
Fantastic service
I wasn’t sure what the service was when I started; the process of finding care is overwhelming but I was so grateful for the help. Hannah D. Called me, asked me about my situation and dads needs and recommended 3 care homes. She also looked up homes I had been researching myself to give me more information.
I would not have thought to look at one she recommended as I thought it would be out of our price reach. I am so grateful for her recommendation: the home is the best I viewed and they agreed to our price. I am now in the process of securing a placement. Hannah called me back multiple times to see how I was getting on and if I needed anymore help. Fantastic service, can’t thank you enough Hannah.
17 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Josie,
Thank you so much for sharing your experience.
We’re delighted to hear how helpful Hannah was in supporting you through what can be an overwhelming process. It’s great to know her recommendations made a real difference and helped you find a home that meets both your needs and budget.
We’ll be sure to pass on your kind words to her. Wishing you all the best as you finalize the placement, and please don’t hesitate to reach out if you need anything further.
Care for my mom
Jennifer walker was very helpful helping to find my mother a care home. Would highly recommend speaking to her.
1 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Mrs. D. Gaunt,
Thank you so much for your kind feedback.
We’re delighted to hear that Jennifer was able to support you in finding the right care home for your mother. We’ll be sure to pass on your recommendation to her.
And yet again…
And yet again after my review about harassment.. they rung again today.
Run a mile from this company.
DO NOT CONTACT ME again.
Guess what...they rang me again today despite the reply saying they have deleted me from their database.
STOP CONTACTING ME!
8 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Karen,
We sincerely apologize for the continued contact and understand your frustration. This is not the experience we want anyone to have. Please be assured that we have escalated your request and will take immediate steps to ensure your details are removed from our contact lists.
Thank you for bringing this to our attention.
Ella White gave great service
Ella White was very kind and professional dealing with my enquiry and got back to me quickly with the information I needed. She has a very nice reassuring manner. Much appreciated
Many thanks
8 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Ali,
Thank you for your wonderful review. We're delighted to hear that Ella provided such kind, professional, and efficient service.
We truly appreciate your support and are glad she was able to assist you with your enquiry.
Josh was so very helpful
Josh was so very helpful, I have been really struggling with researching renting somewhere with help if it is needed.
Having spoken with Josh I feel much more positive and relieved. Felt as though I had been wading through treacle and Josh clarified lots of areas for me.
A Great Big Thank You to Josh. Sheila Bishop.
4 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Sheila,
Thank you for your kind words. We're delighted to hear that Josh was able to provide the support and clarity you needed. Navigating rental options can sometimes feel overwhelming, so it's wonderful to know he helped make things clearer and left you feeling more positive and reassured.
Thank you for taking the time to share your experience.
Hannah has been superb in advising me…
Hannah has been superb in advising me about local homes for my mum. I’m a little “rabbit in the headlights” at the moment and Hannah has kept it straight forward and understandable. Exactly what I need right now.
4 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Graham,
Thank you for your lovely review.
We're so pleased to hear that Hannah has been able to support you during what can be a challenging and overwhelming time. It's great to know she made the process straightforward and easy to understand.
We'll be sure to share your kind feedback with her.
Friendly, knowledgeable and professional service
I am in the process of looking for a care home placement for a relative, in the Lancashire area. I spoke to Maya, who was patient and understanding of my needs. She was thorough and very professional, and was able to advise be about a number of suitable places. She then sent me a list in order for me to view them online. I have now arranged to visit some of them, and am hopeful of finding the right place, thanks to her advice. I am very impressed with this free service. I would recommend Senior Home Plus to anyone in my situation.
3 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Mike,
Thank you for your thoughtful review. We're really pleased to hear that Maya was able to support you with patience, professionalism, and clear guidance during your search for a suitable care home.
It's great that you now have a shortlist to explore and are feeling hopeful about finding the right place for your relative.
We truly appreciate your recommendation of Senior Home Plus and wish you all the best with your visits.
Excellent customer service and caring…
Excellent customer service with a caring nature willing to assist with confidence making sure you have the relevant information.
2 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Ali,
Thank you for your kind feedback. We're delighted to hear that you experienced excellent and caring customer service, and that you felt supported with clear and confident guidance. We really appreciate you taking the time to share your experience.
Brilliant support
The support I got from Nikki Green was amazing during such a challenging time. I will be forever grateful.
17 maj 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Glen,
We are very happy that Nikki was able to help you in your search!
Excellent service, greatly appreciated.
I contacted Senior Home Plus for guidance and advise regarding Care/resident home respite vacancies for my dad in our area. Their advisor - Maya Smith, not only provided helpful advise but also continuously kept in touch until fully resolved. 5 Star service. I would highly recommend this service. Thank You. Hatch Virdi
14 maj 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Hatch,
Thank you for your good review! We are happy that you had a good experience with our team.
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