I recieved a response within an hour of filling in an enquiry form on a Sunday morning! Nathan Brown narrowed my search by taking time to understand my criteria. He explained jargon around care and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would never use this company again. I made an enquiry early 2026. It doesn't matter how many times i have told them i no longer need their services, they continually bombard with phone calls. The nu... Se mer
I've recently had the pleasure of having Sonia as my representative helping me with finding somewhere for my mother in moving from Oxford to the northwest and everything has gone perfectly in just o... Se mer
My initial contact with Senior Home Plus was an enquiry to request help in finding a care home for my mom without ‘top up’ fees. An advisor, Sonia Thomas, contacted me straight away asking for more d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
Kontaktuppgifter
4,3
Utmärkt
144 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Darcy was so so helpful!!
Darcy was so so helpful!!! Really recommend excellent service and Darcy so lovely and helpful !!!
31 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear A.T,
Thank you so much for your lovely feedback! We’re delighted to hear that Darcy was so helpful and provided you with excellent service. We’ll be sure to pass your kind words on to her.
Leo Evans was really helpful
Leo Evans was really helpful, always phoning to make suggestions, and always checking in, 5 star service
30 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Helen,
Thank you so much for your wonderful review! We’re delighted to hear that Leo was so helpful and attentive throughout your search.
We’ll be sure to pass your kind words on to him.
So grateful for all their help
So grateful for all their help. i have trouble hearing and they were very patient with me explained it qll ver patiently and made everything easy to understand.
26 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Matu Uri,
Thank you so much for your kind feedback! We’re very happy to hear that our team was patient, supportive, and able to make everything clear and easy to understand. It was a pleasure to assist you, and we truly appreciate your lovely words!
This company are amazing and definitely…
This company are amazing and definitely extremely helpful, I didn’t know anything till these came along. Thank you so much. Nathan Brown.
28 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear B Gardiner,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to provide the guidance and support you needed. It means a lot to know that we could make the process a little easier for you.
Nathan has been going out of his way to…
Nathan has been going out of his way to try & find a suitable care home that caters for O.H's needs. It has been difficult but he will not give up. Thank you, Nathan, your help is very much appreciated.
27 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Mrs Jones,
Thank you so much for your kind words! We’re delighted to hear that Nathan has been so dedicated in helping you find the right care home for O.H.’s needs.
We’ll be sure to pass your appreciation on to him.
Nursing home Enquiry…!
Such a lovely manner and very helpful in every way. Thanks very much Nathan
27 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Anne,
Thank you so much for your kind feedback!
We’re delighted to hear that Nathan was helpful and supportive throughout your enquiry. We’ll be sure to pass your lovely comments on to him.
The customer service from the Senior…
The customer service from the Senior Home Plus was excellent! We are so grateful for their professional and understanding support. The care they have shown us during the whole process made everything so much easier. We can highly recommend their services.
13 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Judy,
Thank you so much, for your kind words and recommendation. We’re delighted to hear that our team’s support helped make the process easier for you. It was a pleasure assisting you, and we truly appreciate you taking the time to share your experience.
Good communication and follow up
Good communication and follow up, checking that I had found care for my relative and seeing if I needed any further support. Much appreciated.
26 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Jane,
Thank you for your kind feedback. We’re so pleased to hear that you appreciated our communication and follow-up support. We’re always here to help families throughout their search for the right care.
Fantastic Service Thanks Joey
Joey provides fantastic service with his expertise and compassion and I would highly recommend Joey to anyone!
25 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear H. Kauffman,
Thank you so much for your kind words and recommendation. We’re delighted to hear that Joey provided you with such compassionate and professional support. We’ll be sure to pass your lovely feedback on to him!
Bombarded by calls and emails
I made an inquiry last year in November and I have been bombarded with calls and emails ever since even though I have told the caller several times I no longer need a care home for my father-in-law. I’ve told them I don’t want to go into detail and it’s very sensitive and to not contact me again and to remove my information but each time they call me from a different number.
I would definitely not recommend to anybody I know to use this company.
26 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Alex,
We’re sorry to hear about your experience. Our intention is always to support families during what can be a very difficult and sensitive time, never to cause additional stress.
Follow-up calls are made with the aim of offering continued assistance and checking whether support is still needed. However, we fully understand that once someone asks not to be contacted, this must be respected. We apologise that this was not your experience and will ensure your feedback is taken seriously.
Amazing experience!
I was truly delighted to have had your support. You reassured me and guided me as best as possible in order to help me find a suitable care home for my elderly relative. You were very kind, compassionate, and understanding, and it was a truly wonderful experience for me! Thank you!
25 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Ilana,
Thank you so much for your wonderful feedback. We’re delighted to hear that you felt reassured and supported throughout your search for the right care home.
Providing compassionate and understanding guidance to families is at the heart of what we do. We truly appreciate your kind words and trust in Senior Home Plus.
top service from Joey
Joey was absolutely fantastic from start to finish. He was incredibly caring, professional and understanding, and made what was a very difficult and stressful process so much easier. His knowledge, patience and genuine concern for finding the right care home were exceptional. I couldn’t recommend Joey highly enough!
25 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Israel,
Thank you so much for your wonderful review. We’re delighted to hear that Joey’s care, professionalism and support made such a difficult process easier for you. We’ll be sure to pass your kind words on to him.
Thank you for your trust and recommendation!
Appreciation…
I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re my query. In fact I have had several emails from residential homes, all offering accomodation. However Pauline has decided to remain in her own home for now, realising it is such a big step.My comfort is to know that you are there and I can contact you again should the need arise. Thank you so much. Shirley Bendon
21 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Shirley,
Thank you so much, for your thoughtful review. We’re delighted to hear that Sonia was able to provide such caring and helpful support during your search. We completely understand Pauline’s decision, and should circumstances change in the future, our team will be here to help whenever you need us.
We’ll be sure to pass your lovely words on to Sonia.
Terrible company
Terrible company. They bombard you with phone calls and pester you daily, despite being repeatedly told that their services are not required. They made what is already a stressful period 100 times worse!!
23 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Valerie,
We’re very sorry to hear about your experience, especially during an already stressful time. Our intention is to provide support, never to add pressure. We take your feedback seriously and sincerely apologize for the repeated calls. Please contact us so we can ensure your details are removed from our contact system and prevent any further communication.
Lily was extremely helpful and I felt…
Lily was extremely helpful and I felt able to speak with her freely. Her advice was priceless -great service
10 augusti 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Carol,
Thank you so much for your kind words! We’re delighted to hear that Lily was so helpful and made you feel comfortable throughout the process. We’ll be sure to share your lovely feedback with her!
Thank you Jenifer Walker for being my…
Thank you Jenifer Walker for being my rock in a really difficult time.
You helped in a week
make possible what Portsmouth City Council and 2 social workers didn't manage in 8 months.
Which was to find a nursing home that would take both my parents for 8 weeks, whilst work is done on the house, to make it wheelchair accessible for mum and get a single bed downstairs for dad.
Thank you so much!
Tania
19 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Tania,
Thank you so much for your kind words. We’re so glad Jenifer could support you and help find the right solution for your parents so quickly during such a difficult time.
We’ll be sure to share your feedback with her, it will mean a lot.
Harrassing 'hard sell' style
Harrassing 'hard sell' style. I can't seem to stop them calling me... even tho I've emailed, unsubscribed and replied STOP to counless text messages ... still they come. For this alone i'd rate them like a hard force sales team. I used another similar service and they were excellent and respectful and I found a care home through them.
I can't shake these people weeks after I signed up and now my parent has died i don't know what it will take to get them off our backs!
23 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Anon,
We are truly sorry to read about your experience and, first and foremost, please accept our sincere condolences for your loss.
This is absolutely not the experience we want to provide. Our intention is only ever to support families during what is often a very difficult time, never to cause distress or frustration.
We take your feedback very seriously. What you’ve described does not reflect our usual standards, and we sincerely apologize if our attempts to help felt overwhelming. We would really like to look into this matter urgently and ensure that all contact with you stops immediately.
Could you please contact us directly so we can resolve this for you as quickly as possible?
Knowledge of several Nursing homes
Was provided with names of more than one nursing home to fit care needs so that I could go to visit and see what they are like.
20 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Carole,
Thank you for your feedback. We’re glad to hear that we could provide you with several suitable nursing home options and help you explore them in person to find the best fit.
Supperb support
Jenifer Walker helped me find a suitable care home for my mum, she was such a great help and took a lot of pressure of me looking around for a care home, highly recommended
10 juni 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Paul,
Thank you so much for your kind feedback. We’re really glad to hear that Jennifer was able to support you and make the process easier during this important time.
We truly appreciate your recommendation and wish you and your mum all the best.
I am adding a second review due to the…
I am adding a second review due to the fact that I have updated this company on three separate occasions to advise that my relative has passed away, but am still receiving calls and emails. I left a review after the first update went unnoticed & hoped that when that review had a response from ‘Joey’ that it would be the end. However, having received numerous more calls and emails, I am not removing my first review as requested & am instead adding a new review to show that this harassment is persisting.
3 juli 2026
Omdöme utan inbjudan
Svar från Senior Home Plus
Dear Jessica,
We are very sorry for your loss and sincerely apologize for the continued contact despite your requests.
This is not the experience we want to provide. We take this seriously and will ensure all communication stops immediately.
Please contact us so we can urgently resolve this.
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