Sena Omdömen 182

Scandaleux !!!
Service après-vente qui ne donne pas de suite à mon problème depuis que je les ai contacté au mois d'août 2023). SENA contacté via leur formulaire, via mail à 4 reprises à plusieurs adresses de contact différentes (info, service après-vente, sena FR, sena benelux, ...)
SENA 50c à 500 euros qui ne fonctionne plus après 1 mois et impossible de le mettre à jour. Depuis la connection à la moto, la caméra ne fonctionne plus et il se connecte quand il a envie, une fois sur 5.
C'est bien beau de fournir une garantie si c'est pour nier les clients.
N'achetez pas le SENA 50c sauf si vous acceptez le risque de ne pas pouvoir user de votre droit à la garantie.
Ou alors achetez le dans une enseigne qui prendra la responsabilité de garantie avec SENA.
Sinon passez votre chemin.

The rubber sealing flap for the charger has broken off. My Sena30K is just out of warranty so then I expect this flap can be fixed. So not!!! They say it's dangerous to open the Sena and after that it's probably worse than before. Isn't it incredible that this can't be repaired? That it is not a guarantee, I understand. That's why I don't mind paying for the repair, but they want you to go and buy a new one.

Sena sc2 BROKEN & WARRANTY REFUSED - POOR CUSTOMER SERVICE

Two week old Sena sc2 was intermittent working after helmet was dropped so so gently onto it's visor from maybe 12 inches height. Helmet is fine apart from visor. The comms unit switched on and worked afterwards. The following day it didnt. Performed the reset procedure and eventually after several attempts it turned on and works. Turned it off, got the bike ready, and changed into my riding gear, and it wouldn't turn on again.

These guys do not stand by their product and refuse to warranty it. Every excuse not to replace it under warranty.

Reflects very badly on Sena the product you distribute.

See you in court guys. Comms system should not fail like this.

Hallo
Wir haben für unser Hoppy Motorradfahren 2 Doppelsets gekauft und hatten eigentlich von Anfang an mit ständigen Unterbrechungen zu kämpfen. Das Gerät ging in den Stand by Modus und es war unmöglich wieder eine Verbindung auf zu bauen. Man musste es aus und wieder einschalten. Immer wieder versuchten wir Lösungen zu finden leider nicht möglich. Der Support von Sena ist unter jeder Kritik. Ich informierte mein Gegenüber von Anfang an das wir ausserhalb der Gewährleistung sind. Nach Wochen der Mail (von July bis Ende September) über mittlere ich nach Aufforderung die Seriennr. und von da weg war der Support beendet. Ausserhalb der Gewährleistung kein Support und auch keine Lösung. Inzwischen muß man froh sein überhaupt noch eine Verbindung zusammen zu bekommen, d.h. Geräte entsorgen und ich glaube jeder kann sich vorstellen 2 Doppelbett 30K zu entsorgen macht nicht wirklich Spass. Nur sich in seine Freizeit ständig ärgern weil die Dinger nicht funktionieren bringt keinen Erholungseffekt. Auch ein Vorschlag die Geräte zu Sena zu schicken und von den Technikern einstellen zu lassen wurde nicht beantwortet (hätte auch die Kosten übernommen).
Das 30K ist definitiv nicht zu empfehlen.

Der Support geht garnicht. Ich wurde 2 Wochen lang, jede Email(6 Stück) gefragt ob ich das gerät schonmal zurückgesetzt habe, anstatt mir ernsthaften Support zu geben. Erst nachdem ich dem unwissendem Mitarbeiter erklärt habe, das ich bereits in meiner ersten Mail geschrieben habe das ich sämtliche Anleitungen probiert habe. Leitete er nach 2,5 Wochen das Ticket an irgendeine andere Abteilung weiter. Geht garnicht! Das Produkt kann noch so gut sein, aber wenn der Support die Produkte nicht kennt und nicht lesen kann, bringts auch nichts.

I bought a Sena SC2 for my Schuberth C5. Put the battery in remote and it the main unit worked fine. (Can't test the remote until you use the intercom with another helmet). Switched it all off and when it was near time for my trip with friend who has Schuberth with SC2 I tried it again. The remote battery was flat. I thought I must have left it on but even so it is supposed to last 18 months. I have used new batteries with long (2032) expiry date. So far I have done 2 trips with this. Total of 11 days. I have used about 9 of these batteries. One lasted less than 12 hours. I though having 3 would be good enough for a trip but had to get another.
Even with that the intercom rarely works. Never works properly. We set on mesh open channel 7. It works in hotel just before we leave. Then maybe first few minutes on bike and then it turns off. Sometimes it turns on again during the ride. Sometimes it goes onto bluetooth. Then it says "Mesh intercom deactivated, bluetooth intercom connected" every 10 seconds or so on and on during a ride. Constantly repeating. And bluetooth seems to be on non stop. You hear ever noise from other bike and when I say something it is repeated back to me about 1 second later. But this also turns off. Then it says mesh intercom connected and a second later mesh faulty, connect later. If I wanted a piece of rubbish that doesn't work I could buy 2 intercoms on ebay for £30 pounds. I paid almost £300 for this piece of rubbish. It is dangerous as you are riding a motorcycle and are distracted and try to fix it with the buttons but this is almost impossible with gloves and riding. You have to stop and then you may as well talk to your biking buddy then. Do not buy unless you like being annoyed. And trying to get contact Sena is impossible. Bought from online dealer and I'll have to find out where as I bought a lot of stuff then. At that price you expect some service. it is now 6 months old and I have had 2 biking trips when I wanted to use it. I've spent load of money on batteries. Why aren't the units combined with one rechargeable battery.

Helmet strap adjustment connector broke after a month from normal use. I have contact Sena 5 times to report this and get it resolved. They have been non responsive on each occasion. I would never buy another product from them if they can not only stand behind their products but feel comfortable not communicating at all. This process so far has gone on for 3 weeks

Alas I need to add my review to the list of those who are so disappointed with Sena customer service. Having bought a couple of Sena 3s pro units for just on bike comms I thought I had a set up that would last me a few years. Out this spring my unit would not charge above 80%. Called the fantastically helpful Sportsbike (who have been fantastic) to find that my return had to go back to Sena. As my fault is intermittent (as I did get a 100% after much fiddling but then it only lasted an hour) Sena naturally could not replicate the fault so back it came! Helmet refit and I thought okay must be me. Now I'm back to square one. Unit charged to 100% after about 5 hours of being on charge and then lasted 2.5 hours. Agghhh. Back to Sportsbike and now it's back with Sena! The unit has a battery management problem! The community is full of threads about exactly the same thing. Sena however don't believe their customers and put blocks in the way of excellent retailers to protect themselves from what I feel would be a tsunami of returns. I just know this is going to be another Sena fiasco.

It turns out that my Sena intercom designed to go on a motorcycle failed to stand up to a heavy rain shower. Had I bought it to use in the car. OK. But a motorbike ??.
I was contemplating the 50S but not anymore.
When they work, they're great. Unfortunately durability isn't built into their units. Sorry Sena but your'e just not good enough.

Crappy technology, called, held for 20 minutes finally left a message, finally used chat, they couldn’t tell me why my brand new Sena unit’s microphone doesn’t work, this company is crap

ho acquistato un interfono SENA SF4 che utilizzo per circa 2/3 ore complessive al mese, quindi pochissimo. Non appena terminato il periodo di garanzia ufficiale, la batteria non mantiene più la carica, pertanto contatto l'assistenza, ma non per chiedere la sostituzione, in quanto consapevole di non essere nel periodo di garanzia, ma esclusivamente per chiedere una soluzione, ovviamente a mie spese, quale ad esempio la sostituzione della batteria e mi è stato risposo che non effettuano questo tipo di intervento e non mi hanno neanche fornito il codice della batteria per poter risolvere l'inconveniente in autonomia. Pertanto non posso altro che dire che l'assistenza post vendita è pessima.

Ordered a book, paid through PayPal. No confirmation of purchase and never arrived.

I bought a SENA EVO Momentum helmet 14 Jul 2021. Found the helmet noisy but still good enough to listen to music and intercom was excellent. The good stops there. Warranty on helmet is 5 yrs; but warranty on electronics is only 2 yrs. After 2 yrs + 1 week nothing works. Battery was fully charged, unit won't turn on. Attempted factory & fault resets - no good. Pulled out the padding to access main unit and disconnected small plugs from unit (left off for a few mins) and plugged back in. It powered on but still didn't work properly - managed to pair with my phone again and it "sometimes worked" for the next 2 days - then back to square one and it will not power on. Since warranty is expired, no sense contacting Sena, I've read the customer service reviews. I will not buy another Sena product.

pour la 2ème fois j'ai sollicité l 'assistance Sena, la 1ère pour obtenir la pochette de velcros nécessaires après un changement de casque, la 2ème pour remplacer une des fixations pince qui s'était détériorée; et cela bien après la période de garantie. Chaque fois ma demande a été prise en compte avec beaucoup d 'amabilité et j 'ai reçu les pièces nécessaires gracieusement.

I have the Sena SRL Mesh system and the radio volume is way too low. Above 50 km/h it is inaudible. The volume of the GPS announcements is fine, so this must be a Software problem. There must be a way to boost the audio, but the settings are all set to maximum.

I am currently listening to the Radio on the SRL Mesh with all the Radio and Music volumes set to maximum in my home while I type this and it is too quiet!

SENA hasn't answered the support requests for anyone about this on their website or forum.

I also have a Sena 10C Pro and the radio volume on that is fine. So Sena, you know how to create a system with the proper volume settings.

Payer 300€ pour un intercom, et se rendre compte qu'il faut désactiver une sécurité de l'OS Windows, sur l'ordinateur (controle des signatures sur les pilotes / drivers) pour pouvoir mettre à jour ledit intercom, c'est quand même une vaste blague.

Utilisant un ordinateur fourni par mon entreprise et verrouillé à toutes les sauces, on m'a invitée à trouver un ordinateur plus ancien avec windows 7.

Tout ça parce que Sena ne souhaite pas payer la licence qui lui permettrait d'authentifier ses drivers...

Bref, un prix bien élevé pour un appareil qui fonctionne un peu comme il veut et quand il veut, sans tenir les promesses faites sur les distances annoncées, et qu'on ne peut mettre à jour sans donner accès libre à son ordinateur à tous les courants d'air qui passent.

Senat 50S Dual Pack
Verbindung, Sprachqualität ist ok. Akkulaufzeit auch.
"Hamann Kardon" Lautsprecher =
Der Klang bei Musik/Multimedia ist absolut unterstes Nivau!!!
Jeder Standard Bluetooth Ohrhörer von Samsung, Sony, etc., kann das 3 x besser...

I would give SENA a negative number if it were possible.
I have called their customer help line so many times it is beyond ridiculous and I get a different story each time, and my 50S units still won’t update.
They have lied to me on 3 different occasions, I have asked for a supervisor to get in contact with me. They told me I would be contacted be a supervisor within 24 hours. Yep, you guessed it No Call !!!!
To make matters worse Harley Davidson decided in their ultimate wisdom to partner with SENA.
If you purchase SENA products I hope you do not need any customer service because it is terrible.
What a sad sad company, for what they charge they should be more responsive to their customers.

Support von 9.00bis 15.00Uhr, sehr kundenfreundlich. Wenn man den Support endlich mal erreicht dann hat er keine Ahnung von der Materie. Ich kann jeden nur empfehlen die Finger von Sena zu lassen.

Acquistato 2 interfoni Sena 3S Plus in quanto consigliati da un rivenditore come espressamente realizzati per utilizzo con casco modulare...mentre invece con il casco aperto sono impossibili da usare in quanto c'è un fruscio assordante anche a bassa velocità!!
L'assistenza mi ha suggerito di spostare il microfono in zona riparata dal vento! Con il casco modulare aperto? Impossibile!
Dopodichè mi ha suggerito di cercare qualche accessorio per riparare il microfono! Ma come sono realizzati per caschi modulari ed io dovrei cercare qualche soluzione in commercio?
Queste le risposte dell'assistenza.
Bah...prodotto sconsigliato e azienda da scordare!