Sena Omdömen 182

Der Onlineshop von Sena hat uns im Juni 2024 über zwei Jahre alte M1 EVO Smart MTB Helme verkauft (Produktion März 2022)
Empfohlen wird Helme aus diesem Material, wegen entweichender Weichmacher etc. nach 3-5 Jahren zu tauschen. Die Helme haben also die Hälfte Ihrer Lebenszeit bereits gehabt.
Der Support will über einen Tausch gegen Helme aus der neuen Produktion nichts wissen.
Dann hätten wir auch günstigere Angebote aus dem Netz nehmen können.

Bought a HJC helmet with their sena 50b.. expensive but was willing to pay premium for it being integrated...upon installation the sena doesn't pair to the APP at all. tried Resetting everything, reinstalling, updating.. and it turns out there is no updates available for 50b HJC ... upon reading forums there are many people struggling with this... Official response from Sena about why there isn't any updates is that HJC hasn't requested any updates.. HJCs response is that Sena hasn't provided any updates.. and after a long time the software version on sena 50b is still a V1.0 .. absolutely ridiculous..both companies playing ping pong game... don't buy..also my friend has had their 50s faulty (failing to update with error code).. had 4 sets getting the same error...and had terrible experience with customer service... If you still can.. get cardo...or anything but sena

Acquisto totalmente negativo. Sin dall’inizio l’accoppiamento tra due dispositivi funziona a singhiozzo, a volte riesce a volte devi spegnere e riprovare due/tre volte prima che si connetta. Dulcis in fundo, dopo soli due weekend di utilizzo un auricolare ha smesso di funzionare definitivamente. Portato in assistenza da due settimane, ancora nessuna notizia di una sua riparazione o sostituzione. In sostanza: NON comprate questo brand.

Qualité des produits douteuse et SAV catastrophique.
Voila 3semaines que j'attends une réponse du sav avec plusieurs relances pour un produit acheté directement sur leur plateforme web. J'abandonne ce qui semble etre le but mais plus jamais je n'achèterai un produit de cette marque.

Ich besitze zwei Sena PI für das Fahrrad, bei einem hat plötzlich die LED nach dem Laden nicht mehr gelöscht und das Gerät lies sich nicht mehr einschalten. Nach Akku leer konnte nach neuem Laden sogar einmal eigeschaltet werden dann war wieder Feierabend. Also ein klar Fall von Defekt und dies nach einem halben Jahr, Support per Mail kontaktiert, schon mal Nix. Per Telefon wollte er Nummer auf Verpackung, hallo behalte ich so was. Mails hin und her und immer noch keine Lösung. Was die Firma schnell ist beim Verkauf so unterirdisch beim Support.

C'est le 2ème casque dont l'intercom foire, le 1er changé sous garantie et là rebelote, l'intercom fait n'importe quoi. Les intercom incorporé c'est la dernière fois.

Habe das 50S... Top Gerät. Sound kann man nicht mit einem InEar Kopfhörer vergleichen. Aber der ist wirklich toll, dafür dass man so viele Windgeräusche hat. Weiß nicht was alle hier so mäckern. Man kann sich auch kein mega Sounderlebniss erwarten.

Servizio assistenza scandaloso. Ho acquistato la copia di sena 50S, praticamente top di gamma. Premesso che la Pin metallica x vincolate il sistema al casco, in dotazione non monta su casco modulare Nolan di ultima generazione. Mi rivolgo a loro che mi consigliano di mettere l'adesivo in dotazione (non regge e non può funzionare a lungo). Quindi mediante taglio laser mi creo da solo apposita Pin. Arrivati ai fatidici 2 anni le batterie non reggono più la carica e durante il viaggio i 2 interfono si scollegano continuamente, anche a batteria carica. Mi rivolgo da Bep's dove scopro che non trattano più Sena. Chiamo in azienda ma come da copione mi dicono che i termini di garanzia sono scaduti e di rivolgermi da privato senza darmi nessun riferimento.... CUSTOMER SERVICE NULLO!!!!

My fulltime job is IT. I've been riding motorcyles for decades. One might think that this would prepare me for the absolute cluster that SENA is. It hasn't. Sena is junk and I will be buying Cardo from now on. Sena - RIP.

Recently purchased a dual pack 50S, spent 2 days trying to update the firmware using both my laptop running windows 10 and both WIFI adapters.

1. Using the PC I was unable to load the device manager app, the install constantly stalled at the USB driver install point. Apparently this is a recurring problem identified on many online threads. Tried every fix I could find online (no joy)!!

2 Using the WIFI adapters was even more frustrating, after mamy many attempts one of the adapters final recognised my WIFI, firmware update on the first unit complete I proceded to update unit 2. Nothing, again mamy many attempts later the adapter final connected to WIFI and unit 2 was updated.

Contacted customer support, worse experience ever, rep was evasive and clueless, requested screen shots of all PC windows and refused to give me access to an actual TECH. It has now been 10 days, NOTHING!! I was advised that there is no way to actualy speak to a sena tech and that the only communication would be by email from her to Sena. I was forbidden to contact SENA. DO NOT BUY SENA EQUIPMENT!!!!

Sena ist überteuert, vermutlich satt-Support findet nicht statt.
Mit headset 3s habe ich versucht eine Firmware abzusagen, da das headset beim Fahren oft abstürzt und nur mit Büroklammerreset wieder benutzt werden kann. 2 Rechner, Windows und Mac probiert, keine Verbindung zum headset möglich.
Support antwortet nicht.
Für das Geld eine Frechheit

Purchased a momentum Bluetooth helmet , had a lot of problems with it along the way , went to the store I bought it from , they tried to help ! Emailed sena and right away sent in all the info they requested, I have sent numerous emails asking about the helmet and nothing back from them , $ 700 for a helmet with maybe 16 hours of play time and now it doesn’t work ? Garbage product , worst customer service, horrible people to deal with ! Will never purchase or recommend SENA products to anyone!

Købte sena hos Carstens mc god service
Men samtale anlægget dårligt.
Må kun bruges i tørvejr så det kan bestemt ikke anbefales. Gik i stykker skærtorsdag da vi kørte til Esbjerg i kraftig regnvejr.

Der letzte Dreck. 333.- für sena 20s evo doppel. App kann nicht geladen werden, device gibt es nicht Homepage von sena besteht nur aus Werbung ohne irgendeine hilfreiche info dual lassen sich nicht koppeln. Die Bedienung ist absoluter Müll. Anleitung gibts nicht dazu. Selten so einen Mist erlebt. Nie wieder

Bought new SRL3 to go with Neotec3 1.) Unable to download device manager to windows 11 due to driver signature issues Sena support basically want you to switch off the computer security tried what support suggested had to reinstall computer twice. did not work.
2.) For me the Buttons are nightmare and virtually impossible to find with gloves on.
3.)Voice control tried on all gain settings and sometimes it works sometimes not.
The only way I have found to use the SRL3 is set it up prior to putting on your gloves if already riding I stop the bike and take gloves off. If using the voice control you end up shouting at it and dialling the last number called?

I had a long but in the end good experience with after-market support.

My helmet was bought 2019 together with an integrated Sena-communication system. Even though not heavily used, the microphone cable made cracks in the sound when touched. Also I couldn’t update the unit and make it connect with the Sena App for iOS.

The whole Sena team who held this case were very helpful, but I would like to send special thanks to Michela and Gaëtan Mallé for providing the premium service you would expect when you buy a €1000 helmet.

Free of charge and out of warranty they sent me different spare parts and accessories in order to try and solve the problem.

Finally everything has been resolved, totally free of charge and even though out of warranty. I think this is a good sign, that policies are flexible and seeing the other reviews for Sena here on Trustpilot I wanted to give my opinion.

Ik heb een SC2 Schuberth / Sena gekocht voor de helm van Schuberth. Ik hoopte een verbeterde versie van de SC1 te krijgen, maar wat valt het tegen! En dat is steeds zo met dit bedrijf als ze samenwerken met Schuberth.
Dieptepunt nu is dat ik bij aanschaf al te zien krijg dat ik een firmware update moet doen. Nergens uitleg, dus zelf uitgevonden dat ik op de website een programma moet downloaden om de firmware te kunnen uploaden. Dit kan voor de Mac... maar dan gaat het mis! Tegenwoordig is alles USB-C maar dit apparaat krijg je nog met USB-A... compleet verouderd dus. En dat past niet meer op mijn Macbook... gloednieuw gekocht, maar niet te uploaden voor me.

Sorry, maar ik voel me bestolen... je hoort gewoon USB-C hierbij te krijgen!

2x intercom von temu um 48€ bieten deutlich mehr bass unf Lautstärke als das des sena 50c, zudem lässt es sich nicht auf einem klapphelm befestigen, da die kleme viel zu eng ist und das klebeteil passt logischerweide nicht auf einen sport helm der erodynamisch geformt ist.

Keine ahnung wie man auf diesen preis kommt???

Lieber auf temu bestellen und deutlich mehr für sein geld bekommen.

Klar die audio wird etwas besser sein und auch nicht nur 100m reichweite, aber nur für 2 lächerliche Punkte ein über 10 mal höherer preis??

Sena, wie kann man sowas nur verkaufen, verwendet ihr auch eure intercoms?

In a nutshell- customer service is awful. The young lady I spoke with had no understanding of the Sena 50s. She doesn’t listen to the problem but instead commences to read from a script or something like that. Obviously just an answering service with no working knowledge. I was looking for a way to update firmware on a new unit that wasn’t working properly and her only go to was to connect through a 2.4 ghz WiFi router but mine was 5ghz. Also emailed agent 13 and she only repeated the step. Apparently doesn’t read the questions either. I resolved my problem by YouTubing with unaffiliated persons on how to download software and install via usb. Turns out the supplied usb with built in WiFi would not work for that and I simply needed my own. Not sure Sena Agent 13 has ever held their product.

sena is srl3 download so hard to use the company is useless.