Securtel Omdömen 

So you know securus tech and securtel is the same company after setting up an account with securus tech securus tel took my information and charge $45 to my account when I spoke with customer service securus tech they claim they know nothing about that company they're not affiliated at all but that's a lie they took my information and they gave it to them that's how they were able to make the transaction I spoke with someone at the jail and I was told everybody that's been robbed by this company needs to go downtown and file a complaint so that their contract with that phone company can be canceled and they would have to find a new company to deal with in the middle of a pandemic covid-19 i can't believe these people have done this a lot of families are hurting laid off we are all struggling I can't believe these people would stoop so low to take money from us like this. I was advised to cancel my debit card and I did that and I hope you do the same as well.

This is the worst service ever the two phones calls i accepted through this site the first call its was all gravelly an could not hear the person she hangup an made a second call I talked four costed me 60.00 I highly don't recommend this site to anyone terrible service. Would never use this site again

This company preys on people who want to stay in contact with their loved ones who are offenders in TDCJ. What they do is have the website set up to where you're not even aware you're being charged you think you're setting an account up and they charge $45 and some change. You get no service from them you only get your money robbed from you. There's no customer service to speak of the only way they say you can contact them is via email. The email get you absolutely nowhere. So if you value your money stay away from this scamming ridiculous company.

Horrible be careful ! Worst experience ever customer service is garbage and they won’t give full refunds . Even tho the charge u without confirmation or an exact amount . Stay away ! I think it’s all a scam be careful and don’t use them

ITS A SCAMMMMM. These people want you to sign up giving you a number to activate so you can reach your loved one. They send you to other site so you can call to activate the number and when you call they say we don’t give out numbers so this is a scam. When you ask for a refund they only refund you $31 & say that $15 is non refundable because you agreed to the terms of service ! SCAM SCAM SCAM . I wish I read the reviews

I was ripped off by this secur-tel $45 from my checking account. I cancelled with them on their site where it says credit and about 3 days later I noticed that it said that the acct. was cancelled. I thought that was it until I saw my acct. summary and these crooks still collected the $45 so now I have disputed that charge with my bank and I also changed my card. Is there a # to call to report fraud?

I sure wish I had read the reviews before signing up. I thought Securtel and Securus Technologies were one in the same since I was on the Securus app when it said 3 months for $45.98. So Securtel got the money from my checking account and provided nothing in return. The phone number they gave me would not work without adding more money. I called and sat on hold all day then sent a message from the app. I still have not been able to speak to anyone nor have they returned my money.THIS SITE IS CONNING PEOPLE WHO JUST WANT TO STAY IN CONTACT WITH THEIR LOVED ONES THEY SHOULD BE ASHAMED!!!!!

This comp Scams ppl they take your $$.Its not legit.Then theres no customer service to speak to.IF I COULD GIVE NEGATIVE STARS I WOULD😡

I wish I had read the reviews beforehand. Like someone else I thought I was signing up for Securus and ended up with Securtel and their fee. There is no support or live chat, do not try to use those links you get in your confirmation email where you find out you have paid a fee. I tried through numerous emails to explain my situation and get a full refund but to no avail. I disputed the charge with my bank, they threaten to turn me over to their legal team. I closed the account but they are still going to charge me $14.99 set up fee and for a company I was not initially signing up for. Very poor business practices.

Do not fall for this company and it's sneaky way of taking advantage of families desperately waiting to hear their loved one during processing at FTC by making you think this is the only way to recieve collect calls from an inmate there. The money they had at facility will not go with them to the transfer center they will need some cash added simply go Western Union quick pay to FTC and reg number.then they can call you on their end .this company charged me 29.00 plus 16.00 taxes and I never got. Call

Scam, Scam, do not use this company or should I say securestech to add funds to a phone account then to realize I was being charged $45.00 for some service from securtel. I immediately contacted them via email to find out to cancel is a 14.99 fee. Not realizing that they are two separate companies. As soon as I received the email which informed me I was charged 45.00 on my bank account I immediately contacted them. This was 4 days ago and still have not been able to resolve this. I feel that these two companies are together on this! I now have refused to use the other company a hads well. So now I will just have to wait 4 months until my son gets out to talk with him! What a shame! And they represent a inmate facility? Hum I would have given a -5 stars if i had the choice.

Fck this company, I’m trying to use touch pay direct and it takes me to securetel, where I thought I was only making an account , when I logged in I saw that I was billed $45.98. The terms and conditions were already checked and everything. Its a complete ripoff. I work hard for my money just to be scammed and my love one is still in need .

PLEASE NOTE, THE NUMBER TO THE FRAUDULENT COMPANY IS AS FOLLOWS:561-600-9545 AND 1800-219-9545. THE 516# IS SOMEONE WHO WAS SCAMMED AND TRYING TO HELP OTHERS. PLEASE READ CAREFULLY

please be careful with this company "SecurTel.us". When you sign up for service, you will eventually be forwarded to a link to another company whereas you will be required to add additional funds-- on top of the already added $45.00. There is no doubt in my mind that 'SECURUS" AND SecurTel.us" Are together in this scam. Getting a refund is a nightmare as they try to convince you to accept their fraudulent service. Oh, not to mention the contract that embeds the terms and conditions for refunding...Unfortunately, when signing up for such service most don't always read the fine print for one reason or another. LETS START A Class action lawsuit 15168475103 is the best corrective action!!! NOTE, THIS IS NOT THEIR NUMBER. LEAVE A TEXT ON THIS # IF YOU ARE INTERESTED IN JOINING SUIT.

Scam! You go to sign up for an account (I thought it was touchpay direct bc that's the first thing to come up) and they immediately charge you $45.98 for setting up an account and then refuse to give you the full refund. They only gave me $31 back, and said that I agreed to the terms and conditions so I'm held responsible to pay the $14.99 (I didn't read them, I clicked next to move on to the next page, waiting to see what it was all about). I'm contacting the BBB! What legitimate business charges without a receipt page, or submit payment button? It was blind theft. They won't answer a call, and you only can communicate with them via email. They need taken to court over this big time!

COMPLETE SCAM!!! LIES!! DO NOT USE THIS COMPANY!! They sold me a "special number" to a facility that can not use 3rd party! They do not have anyone to talk to. They just email you back and tell you all these things that are not true! They will not give a FULL refund back! They do NOT do what they say what they do!

I ordered this by mistake because I thought I could just send a postcard. I contacted right away to say it was an error. I was refunded after you took a 19.99 fee. And today I get the postcard mailed back to me. What a horrible service and rip off of people's money

Set up acct my friend was moved and it wasn’t the company that the jail use sent an email they cancelled my account but never refunded me my money and I never used they account ! I emailed and didn’t get an response

SCAM, SCAM, SCAM! I got a call from a friend and rexieved a text in order to receive the call I had to sign my number up. I got charged almost $46.00 without authorizing that charge! I did NOT use their service once! I am calling a number that plays music and leaves you on hold until you hang up! I emailed them and all I got was a "please zzz's e do not contact your bank, we will take care of the refund" BS, I contacted them right away. My brother in law works on wallstreet and is a lawyer, he loves taking companies down like this. And with all these reviews he wouldn't have a problem.

Don't do it . Do not use this company .

They ripped me off and charged my card 46$ without me agreeing to anything and can’t get my calls from institution. I can’t get ahold of anyone to cancel. I’m canceling through my bank . How do I deal with this? Help