My mortgage provider used this survey to perform a valuation so I didn’t use them directly but had some questions about the survey. Emma answered immediately (on a Saturday as well) and went abov... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Surveyor arrived to value our house. He had brought his son with him who was on ‘work experience’. For the ten minutes it took him to value our house the surveyor paid more interest to his son t... Se mer
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I'm sorry I didn't get the name of the woman but she is a professional and knowledgeable in line of her work i like the way she explain every answer of my question. And thanks to her she makes me fee... Se mer
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The date I was given was weeks away, but once I explained how urgent it was they went all out to get the appointment moved. Great communication, professional survey carried.
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Företagsinformation
Skrivet av företaget
Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.
Kontaktuppgifter
3-4 Regan Way, Chetwynd Business Park, Chilwell, NG9 6RZ, Nottingham, Storbritannien
- 0345 308 5010
- info@sdlsurveying.co.uk
- sdlsurveying.co.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very polite and professional
Very polite and professional!
Thank you!
5 november 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Leigh,
We're happy to hear you found our team to be polite and professional. Thank you for leaving a review!
Kind Regards,
SDL Surveying
Remortgage
Accurate remortgage valuation, fast turnaround. Friendly surveyor, credit to the company.
4 november 2025
Omdöme utan inbjudan
Svar från SDL Surveying
It's great to hear that you were pleased with the quick turnaround time on the report and that you found the surveyor that attended to be friendly.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Excellent Re-mortgage Valuation service
Needed a survey valuation for my re-mortgage. Richard was so lovely, arrived on time and respected my home and was very professional. The valuation was sent that same afternoon. I would definitely recommend and will be using again if need be. Thankyou.
15 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Carol,
It's fantastic to hear that you found Richard to be respectful of your home and professional. We're glad that you were pleased with the quick turnaround time on the report.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Overall great experience
Communication great, Becky the surveyor was polite, professional and informative. Very positive experience, thank you.
1 november 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Clare,
We're happy to hear that you were pleased with the communication you received and that Becky in particular was professional and informative.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
I found SDL to be very friendly and…
I found SDL to be very friendly and efficient.
31 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Thanks for leaving a review Shaun!
It's great to hear that you found our team to be friendly and efficient.
Kind Regards,
SDL Surveying
Kathryn our Surveyor was amazing
Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The results were uploaded on the same day and was in line with our expectation. Can't recommend SDL more and thank you so much Kathryn.
30 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
It's fantastic to hear that you were so pleased with the service you received from Kathryn and that you found her to be polite and professional throughout.
We're glad she was able to draw your attention to things that you hadn't previously spotted.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Svar från SDL Surveying
Thanks for leaving a review Gordon, it's great to hear you were pleased with the service you received!
Kind Regards,
SDL Surveying
Very professional service from walking…
Very professional service from walking in to my house - process was explained to me at beginning and then the process next steps from leaving.
29 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Nicola,
It's great to hear that you found the service to be professional and that the process was explained to you thoroughly.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
horrible
horrible. came to value my flat. gave it value of 0. never asked for EWS1 form, which i have, with a passing grade. absolutely unprofessional.
28 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
We're sorry to hear that you are disappointed with your experience in this instance.
A 0 valuation result could be due to a number of different factors depending on the lending criteria of the particular lender. Unfortunately, we are unable to discuss certain details of a commissioned valuation report outside of the contracting party, however if you wish to raise a query regarding the valuation, we would recommend raising this with your solicitor or mortgage broker to direct this through the correct channels.
If you would like to raise a complaint regarding the customer service you have received, please get in contact with our customer relations team at customerrelations@sdlsurveying.co.uk.
Kind Regards,
SDL Surveying
Recommended surveyor
The SDL surveyor was prompt , friendly and professional.
28 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
We're glad to hear that you found the surveyor that attended to be prompt, friendly, and professional.
Thanks for leaving a review!
Kind Regards,
SDL Surveying
Whole of our experience was great
Whole of our experience was great. The man that came (forgot his name sorry) was friendly and informative.
25 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Craig,
We're glad to hear that you were pleased with your overall experience and that you found the surveyor that attended to be friendly and informative.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Rick was very polite
Rick was very polite, swift with his requirements and listened attentively to all answers provided.
24 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Thanks for leaving a review! It's great to hear that you found rick to be polite, swift and attentive.
Kind Regards,
SDL Surveying
Excellent communication
Excellent communication, very friendly and explained the whole process as well as an extremely fast turnaround for the valuation report. Would highly recommend!
23 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Mr Granat,
Thank you for taking the time to leave a review!
It's great to hear that you were pleased with the communication you received throughout and that you were happy with the turnaround time on the report.
Kind Regards,
SDL Surveying
Efficient and organised
Efficient and organised. Speedy communication and arrived exactly as arranged.
23 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Karen,
We're happy to hear that you were pleased with the efficiency and speedy communication you received from our team.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Excellent service
Excellent service. Arrived on time, thorough with there inspection.
22 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
It's great to hear that you found the service to be excellent and were pleased with the thoroughness of the inspection.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
Great Surveyor and Great Result
The surveyor was extremely professional, respectful and very considerate.
Also we were very please with the end result.
Thank you for your effort and time. Very much appreciated.
16 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Haidar,
We're happy to hear that you found the surveyor to be professional and respectful. We're glad you are pleased with the result.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
What a fantastic service
What a fantastic service. My appointment was arranged quickly and they sent the report back to the lender within a few hours. Robin was one of the nicest surveyors I’ve had the pleasure to speak with. Very impressed
22 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Hi Heidi,
It's great to hear that you were so pleased with the service you received! We're glad that there was a quick turnaround time on the report and that you found Robin to be friendly and pleasant to speak to.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Great
Survey was booked quickly. I was kept updated regarding arrival time for the visit. The surveyor arrived within the advised timeframe and was polite and professional.
The valuation was returned promptly
20 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
It's great to hear that you were pleased the the efficiency of the booking process and that you found the surveyor who attended the property to be polite and professional.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Complete waste of time and money!
Complete waste of time and money!
I regret instructing SDL and only went with their quote as they promised the report within 5-7 days of visit. Paid for a Level 2 Homebuyers Report, which then took forever to be provided!
The report itself was a template with the first copy not containing any photos or made any reference to the main and only bathroom in the property. It flagged no significant issues in particular so I trusted that this was the case.
On completing and moving in it became apparent that there is a significant issue with damp in the property and this is compounded further by the lack of any extraction fan or ventilation within the main bathroom - clearly I wasn’t aware as the survey failed to acknowledge the existence of the bathroom, make any reference to it, let alone any potential issues with it!
The report makes no reference to the condition of the flat roof or the garage roof - both visible from the ground, which is completely at odds with theirs and RICS description of the survey process, which will report on all accessible areas! I am now just waiting to see what other issues arise with the new property going into the winter months :-(
So far, I’ve sent two letters of complaint which have failed to respond to the issues raised, failed to provide me with a copy of their complaints procedure (despite their T & Cs doc stating this should’ve been provided from the outset).
SDL have since taken it upon themselves to amend the report online to include photos now which leads me to have no faith in the report whatsoever. They advise the surveyor who carried out the site visit, Andrew, was hospitalised and this was why there was a delay sending the report over - I have concerns over the validity of the report as I’m not convinced he wrote it given the lack of any specific information and have now submitted a Subject Access Request to see all the site notes and photos etc.
I am now seeking a full refund so I can retrospectively commission another survey to find out exactly what I’ve let myself in for - disappointing given the whole point of a Level 2 Homebuyers Report is to provide valuable information to potential buyers on a property’s condition and flag issues!
22 oktober 2025
Omdöme utan inbjudan
Svar från SDL Surveying
Sorry to hear you were unhappy with the service provided.
We understand your case is currently under review with our claims team, so we have passed on the contents of your review and we will continue to communicate with you through that channel as appropriate.
Kind Regards,
SDL Surveying
Svar från SDL Surveying
Hi Tom,
It's great to hear that you found our team to be professional, kind and respectful.
Thank you for taking the time to leave a review.
Kind Regards,
SDL Surveying
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