sculpfun.com Omdömen 

When in trouble, they will always help out. Never seen such commitment.

No quieren devolver el dinero de la maquina, les hemos solicitado ejercer nuestro derecho a desistimiento y no lo quieren cumplir, cuesta mucho que le responda atención al cliente, pero desde que les solicite mi derecho a desistir de la compra se desaparecieron. Que hago ahora, pierdo el dinero?

Sculpfun, so far—after six letters received/acknowledged by Sculptfun—has demonstrated itself to be a dishonest company that does not keep its 30-day return policy for a product that was not removed from the box in which it was delivered. If this fact should change, I'll update my rating

Greg Gianas
Redmond, Washington

Ho acquistato un accessorio per il mio laser Sculpfun S30 Pro Max direttamente dal sito ufficiale. Il prodotto era indicato come compatibile con la serie S30, ma una volta ricevuto ho scoperto che non era compatibile con il mio modello.

Ho contattato l’assistenza e la risposta è stata: “Hai comprato il prodotto sbagliato. Se vuoi quello corretto, devi pagare la spedizione.”
Nessuna responsabilità, nessuna volontà di risolvere il problema. Solo un “sorry” e la colpa scaricata su di me.

Questo non è supporto clienti, è una presa in giro. Le descrizioni sono ambigue, e una volta fatto l’ordine, non c’è alcuna tutela.
Sembra un sistema pensato per generare confusione e guadagnare anche sugli errori.

❌ Non comprerò mai più da Sculpfun e consiglio a chiunque di diffidare: se qualcosa va storto, resterete soli con un prodotto inutile e nessuna soluzione.

I would highly recommend Sculpfun
It’s my first ever laser and I’ve been so happy with my S30 pro 10w.

Sculpfun customer service is absolutely excellent.

I also use Sculpfun Ra pro max rotary it’s a game changer for doing tumblers, glasses etc

I will be looking in the near future to get a second laser, and it will 100% be another Sculpfun 😊

Highly recommend I have a sculpfun s30 laser and sculpfun pro max rotary such a clever bit of kit. Really pleased 😌

Ich habe am 05.12.24 für meine Frau einen iCube Pro Max 10W mit Air-Kit gekauft.
Bluetooth konnte das Gerät von Anfang an nicht und nach ca. 2 Stunden versagte auch das WIFI. Der Support wiegelt mich ab und zurücksenden kann ich das Gerät offenbar nur, wenn es unbenutzt ist... (Original-verpackt).
Der Support liest meine Mails nicht einmal richtig und fertigt mich mit lapidaren Aussagen ab... (Mein einfacher Vorschlag war ein Mainboard-Tausch...).
Pech für den Käufer, denn das Unternehmen hat ja einen ausländischen Firmensitz!!!
Lasst die Finger von der Herstellerseite und kauft lieber bei in Deutschland registrierten Händlern. Ich kann jetzt ca. 360,- € abschreiben...
Ich hatte Vertrauen und wollte meiner Frau zu Weihnachten eine besondere Freude machen, da sie Miniaturen/Diaramas damit ausarbeiten könnte... - Dank schlechtem Support und eigener Dummheit bei Sculpfun direkt zu kaufen, wurde ich übel enttäuscht...

M. Schöneberg

Horrible support, paid for it 5 days ago and paid extra for UPS shipping and still has not been sent..

DO NOT USE THEM!!

I bought a laser which was not available. They never reimbursed despite promises and several e-mails. Then they repeatedly tried to get me to cancel the PayPal case I had created because it would take ”longer” for them to pay me back for a product I had never received. If I had cancelled the case I would quite likely never have received a single cent back. No product received, bad communication, no refund. I’m incredibly happy PayPal took my side and refunded me.

I bought the 33 watt upgrade for my 10 watt Sculpfun laser. The upgrade motherboard died in less than 2 months. Sculpfun acknowledged the issue and promptly sent a replacement. They were courteous and helpful through the process.
I used the 10 watt for 2 years with no issues in quality so I felt comfortable ordering the upgrade..

I bought the S9. It arrived on time, and constructing the machine was easy. Using Laser GRBL or Lightburn was a learning process but not too bad.
Then the problems began.
On screen circles and rectangles look great until I burn them. Then they turn into ovals and rectangles which means the boxes or coasters expected do not go together and are not round.
The answer should be simple? It might be, but getting Sculpfun to reply with a solution is impossible.
So, I have a piece of expensive modern technology gathering dust in a corner.
Addendum: 30.06.24. I found the problem. The Y axis belt was not tight enough. Working great now. Still not happy with the lack of response from Sculpfun, even to this review.

They shipped my order from germany and I got the invoice from CN company. So the price shown on website and paid is BEFORE TAXES. Also take in consideration the extra paperwork needed to be filled. Next time I'm buying local for 3% difference in price. They refuse to give me an invoice from their company from France because of their "policy"

The product came. And it is stunning it is high quality me and my dad took 45 minutes to assemble it. So far it has worked very good!!
As you can see people are calling them scammers but that i think is simply because they cant figure out such an advanced machine :)

Fuyez SCULPFUN Factory Store sue Aliexpress, un escroc!!!

Do not buy from this scammers. Their laser is HORRIBLE.

Be careful, thieves and crooks! Don't buy their products! I was scammed by SCULPFUN Factory Store on Aliexpress which forces you to pay excessive additional customs and shipping fees when you have already paid shipping and customs fees when you buy their products!! Aliexpress is complicit, flee this brand!

1) Product broke in under a year.
2) Promised upgrade kit was incompatible with product.
3) Support eMail was unresponsive.