STAY AWAY! I’m not one to write reviews but this was an unforgettable experience. This company is based in the Netherlands. Very slow delivery times as ‘item is on back order’. Had sizi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The order took about two weeks to arrive because some of the items were out of stock. However, I contacted customer service and they were very helpful, keeping me promptly informed about the status... Se mer
Företaget har svarat
Best customer service I had in a long time! I knew the items I bought were back-order, so it can take a bit of time. But surprisingly it shipped faster than expected! My friends scrubs fit amazingly,... Se mer
Företaget har svarat
I am very disappointed with this service. I received my scrubs 2 pairs of pants 2 tops. I only wanted to keep one set as they are a poor fit. Too big for me. I tried to return I emailed for inform... Se mer
Företagsinformation
Om scrub-supply.com
Skrivet av företaget
About scrub-supply.com
We are the international supplier for colourful scrubs, lab coats, jackets and accessories such as facemasks, compression socks and scrub caps. With our worldwide free shipping, we will make it easy for you to order medical scrubs for your company. We are always there for you when you need new scrubs or accessories.
Our brandsIn our online scrub shop you can find medical scrubs from the popular brands Jaanuu, Koi, Life Threads, Treat in Style and our own simply-scrubs. All items are chosen for you to have the best quality, and fashionable scrubs available today.
Kontaktuppgifter
Provinicaleweg Zuid 91c, 6438 BC, Oirsbeek, Nederländerna
- +3120 899 9680
- info@scrub-supply.com
- scrub-supply.com
3,0
Medel
197 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helemaal niet tevreden
Helemaal niet tevreden. Ik heb een bestelling geplaatst 20/07 ter waarde van 78 euro. Plots krijg ik 21/07 een mail dat mijn bestelling in backorder is… dit stond nergens aangegeven op de site aangezien ik dit anders niet besteld zou hebben omdat ik het nodig had voor 01/08. Na te mailen blijkt dat dit wel zou moeten aangegeven staan maar dit is dus pas aangepast na mijn bestelling!
Op 29/07 nog altijd niks ontvangen dus ik stuur een mail om mijn bestelling te annuleren met dit als antwoord:
Dank voor uw email, ik heb geprobeerd uw zending nog te annuleren maar deze zit al in het verzend proces en is vandaag al verwerkt en verzonden dus helaas lukt me dat niet meer. U zult in de komende uren de verzendbevestiging met uw track en trace van ons ontvangen per email.
Plots is mijn pakje magisch verwerkt en kan ik deze niet meer annuleren?!
Vervolgens krijg ik om 1u ‘s nachts de email dat mijn bestelling onderweg is. Na 10 dagen!!
Uiteindelijk is mijn pakje toegekomen op 6/08. Meer dan 2 weken dus, veel te laat.
Ik had dit nodig voor 01/08 dus heb hier niks meer aan dus vraag te retourneren en voor een verzendlabel. Als ik antwoord krijg ik dat ik zelf insta voor de kosten van retour. Te belachelijk voor woorden. Er stond nergens aangegeven dat dit zo lang ging duren. Ik kon niet meer annuleren ook al had ik die mail verstuurd voor mijn bestelling was “verwerkt”. Voor een levering van meer dan 2 weken kunnen ze wel de moeite doen een verzendlabel te voorzien op zijn minst.
Conclusie: €18,10 aan verzending kwijt en geen pakje.
Wanneer ik laat weten dat ik hierover ontevreden ben krijg ik mail terug in het Engels. Vreemd voor een bedrijf dat mij Nederlands lijkt? En ook geen excuses of antwoord.
Als je dus tijdig je pakje wil zou ik hier niet bestellen. Ik zal hier alleszins al niet meer bestellen.
Nu nog maar de vraag wanneer ik mijn geld terug krijg.
20 juli 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Beste Nikita,
Dank voor uw review. Graag wil ik een aantal punten ophelderen.
U heeft uw bestelling op zondag 20 juli geplaatst. De artikelen die u bestelde stonden zowel op de productpagina als op de afrekenpagina duidelijk als backorder gemarkeerd. Op maandag 21 juli is uw bestelling verwerkt en ontvangt u van ons altijd een bevestiging daarvan – dit is niet “plotseling”, maar onderdeel van onze standaard werkwijze om klanten te informeren dat de bestelling is verwerkt.
Zodra backorder-artikelen bij ons binnenkomen, worden openstaande bestellingen direct verwerkt. In uw geval was dit op 29 juli. Zodra DHL de zending ophaalt, wordt automatisch een verzendbevestiging met track & trace gestuurd. Dat dit 10 dagen na bestelling was, klopt en valt binnen de termijn die wij online aangeven bij backorders: “We zullen het zo snel mogelijk verzenden, er wordt contact met u opgenomen over levertijden (verzending is normaal gesproken binnen 5 tot 10 dagen).”
Wat betreft de communicatie: wij werken met een internationaal team, maar ik zie dat uw e-mails door onze Nederlandstalige collega’s zijn beantwoord. Ons bedrijf is inderdaad in Nederland gevestigd, zoals ook blijkt uit het retouradres.
Ten aanzien van de retourzending: zodra wij uw bestelling retour hebben ontvangen, ontvangt u direct een bevestiging en storten wij het bedrag van de geretourneerde artikelen terug. De verzendkosten voor retourzending zijn voor rekening van de klant, zoals ook duidelijk vermeld in onze retourvoorwaarden.
Met vriendelijke groet,
Team scrub-supply.com
The worse ever.
The worse ever.
The item I ordered arrived after more than a month, the item wasn't as described and I had to return it.
The return postage cost was £20 pounds which I had to pay from my pocket.
I don't have my refund yet, even if the item arrived to them a few days ago.
And the item that I bought it cost £57, they charged the money when they didn't even have the item in stock, so they are having my money from almost 2 months now. Never again buy from this site. I only hope to have my money back soon.
12 juli 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Ana,
Thank you for your feedback. We regret that your experience led to initial frustrations.
Regarding your recent return, as you are aware, we have now received the item, and your full refund has been processed. You should have already received a refund notification from us. For clarity, please understand that refunds can only be processed once the returned item is physically back at our facility. The transit time for your return shipment, and the subsequent time it takes for the funds to appear in your bank account, are dependent on the shipping carrier and your financial institution, respectively, and are outside of our control.
Concerning your claim that the "item wasn't as described," we previously reached out and invited you to provide specific details so we could investigate and resolve any potential issue. We have, however, not received any further communication from you regarding this particular assertion.
While we acknowledge that waiting for a special order and a subsequent refund can be inconvenient, we must clarify a few points from your review.
At the time of your order, the item was clearly indicated as being on backorder. Furthermore, while your delivery did take longer than ideal, it arrived within three weeks, not "more than a month" as stated in your review. We sincerely apologize for any inconvenience caused by this delay, which we agree was longer than our standard.
We strive for transparency and clear communication with all our customers and look forward to hear back from you on your claim that the item was not as described since in your communication with us you only mentioned that you had ordered the wrong size.
Best regards,
Dave & Team scrub-supply.com
Delayed delivery
I placed an order with ScrubSupply.com on May 5th. They claim the package was handed over to DHL, and provided a tracking number on May13th. However, the tracking hasn’t updated since May 19th, where it shows “Processing completed at origin.” Today is June11th. Since then—nothing.
I’ve contacted their customer service several times. While they do respond and apologise for the delay, all they say is that the order has been shipped and it’s now the carrier’s issue. That’s not good enough. The general manager Dave responded back and said he was onto the DHL and is investigating on it, nearly a month after ‘’ dispatching’’As the seller, ScrubSupply.com is responsible for ensuring the product is delivered. If it’s lost or significantly delayed, they should be offering a refund or replacement.
Instead, they keep repeating that they “can’t process a return or refund until the item is received.” How is that even possible when the package is clearly stuck or lost in transit?
This is unacceptable customer service. ScrubSupply.com refuses to take ownership of the problem, and I’m left without the item I paid for and no resolution in sight.
I would not recommend shopping here. If anything goes wrong, don’t expect them to help. Very unreliable and disappointing experience.
Update on27/06/2025
The scrubs finally arrived today. Product is good quality.,
11 juni 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hello Litty,
Thank you for your feedback. We sincerely apologize and take full ownership of this situation. From the start, we have responded to you promptly, opened an investigation with DHL, and—even out of goodwill—prepared a replacement shipment to ensure you received your order swiftly.
DHL’s latest update confirms that your parcel is still in transit with An Post. As much as we dislike being dependent on their process, we must await their report before any further action. We remain ready to reship your order immediately if you prefer; otherwise, we unfortunately have to wait for the investigation to conclude. Once it’s resolved, we will either ensure delivery or process your refund without delay.
Best regards,
Dave & Team scrub-supply.com
Do not order from scrub supply .com
Do not order from scrub supply. com They do tell you your order is back stock which I saw once pointed out but state 5 to 10 days normal delivery. My item was ordered the 8th of May. It is now the 31st of May. Still nowhere to be seen. And the customer service are saying it will be delivered soon. Yet the tracking at DHL say item can not be found. £40 lost by the looks of it. And going round in circles with people saying its on its way.
31 maj 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Jenny,
I just wrote to you via email. You placed your order on the 8th, and it shipped on the 15th. That there were items on backorder was clearly stated on both the product and checkout pages, as well as in the confirmation email we sent you.
I also checked your tracking information; the link we sent you on the 15th when the parcel shipped is showing the correct tracking. As I showed you in the screenshot attached to my email, the tracking is correct and fully functioning as it should. It's currently being processed in your local distribution center, and delivery should be any moment. I am sorry that it appears the parcel has experienced some local delay in the UK, from what I can see in the tracking, because normally it should have been delivered by now.
I look forward to hearing from you via email to see if I can assist you further.
Best Regards,
Dave & team scrub-supply.com
TERRIBLE. BEWARE.
Placed an order on the 3rd of May. I was not notified about "back order" items until after I paid and was sent the confirmation email.
Spent the next 2 and a half weeks asking for updates only to get "You will be emailed soon". Its the 27th of May and I havent recieved my order yet.
I got a email on the 25th of May stating that my order has been dispatched. I click on the tracking number and there's no package. The page says order not found.
Terrible Company. Horrible experience. I dont know If I'll even recieve my scrubs at this point. Paid extra for expedited shipping only to be told I will recieve my items 10-12 days on dispatch.
What a joke. Never again.
Edit: It was on the 23rd of May that I recieved the dispatch email. I was going off memory when stating the 25th. This still doesnt change the fact regarding my experience.
I am never ordering from this company again. I have a right to express my grievances regarding my experience and people have the right to know about this, as well as come with a conclusion of whether or not they want to order from you guys.
I am 100% sure I paid extra for expedited shipping, otherwise why was there an extra 30 euro shipping charge on a 140+ euro order? Dave, you tried it.
Edit2: Apparently the extra 30 euro DHL shipping is standard and not expedited. My bad, this has been cleared up via email. However, everything else still stands. Also telling me my review reflects badly on my character in the email is weird. Im leaving my edits and original mistakes.
Im leaving this review up. I still had a terrible experience.
Edit 4.06.2024: Hey guys. I recieved my order today. Placed an order on 3.05.2025, got it 4.06.2025 :D
27 maj 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Bader Albarak,
I’m sorry that your shipment experienced a 2 day delay. Your order, placed on the evening of Saturday, May 3rd, was processed on the next business day (Monday, May 5th) and—despite your understanding that it shipped on the 25th—actually went out on May 22nd. The tracking information confirms this as well and shows it in transit.
Regarding the back-ordered items, we strive for complete transparency: the product pages and checkout both noted that certain items were on back order, and you selected DHL Global Mail at checkout, which our shipping policy explains is not an express service. Because of the back order, fulfillment took 12 business days instead of our usual 10, and I regret any inconvenience this caused.
As I just wrote you in my email, if anything you claim is true, send it to me where you base it on and I refund you the full order amount and let you keep the order. I can understand your disappointment if you not have read the information provided to you when making the order, but other then stating everything clearly we can not do as you will understand.
Looking forward to receive your reply on my email.
Best regards,
Dave & Team scrub-supply.com
Terrible company
Terrible company
Ordered my scrubs on 21.04 and still on 7.05 I not received it. I understand this was a “back order” but the advised 10 days has long passed and still nothing.
Customer service advised this was despatch but when checking courier site I can see only label was created! Worst service I recently experienced. Recommend to buy elsewhere!
21 april 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Joanna,
Thank you for your review. As I mentioned in my email to you are we terribly sorry for the delay caused by DHL. As mentioned was the order shipped on time only due to a delay at DHL not traceable. The moment you contacted us we have contacted DHL and they have solved the issue. As you know is the tracking now correctly showing and is the parcel out for delivery any moment. We sincerely apologize for any delay and inconvenience.
Best regards
Dave & team scrub-supply.com
Excellent service
Excellent service! Extreme helpful staff and super products. Ordered for our clinic here in Mexico, fast delivery and super service! very recommended!!
11 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you so much, Jesús! 🌟
We’re thrilled to hear that you had a great experience with us and that your clinic in Mexico received everything quickly. Your kind words about our service and staff mean a lot to us. We're always here to support healthcare professionals like you — ¡gracias por recomendarnos!
Warm regards,
Team scrub-supply.com
medisch uniform
Voor het eerste maal bestelde wij hier eerst proefmodellen van de scrubs en broeken, voor ons Medisch centrum.
Hiervoor koos ik het contact via whatsapp te leggen.
Wat een verademing hoe vlot en duidelijk alles verloopt!
Enorme goede communicatie en supervriendelijk!
Hebben onze effectieve bestelling net zo gedaan.
Alles verloopt vlot en makkelijk! En dit voor een zeer mooie prijs en topkwaliteit!
Vanaf nu vaste klant hierzo!!
24 april 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Beste Melissa,
Wat een fantastische review om te lezen – heel erg bedankt voor uw warme woorden en uw vertrouwen in ons! 🙏
We zijn ontzettend blij te horen dat het contact via WhatsApp zo vlot en duidelijk verliep, en dat u tevreden bent over zowel onze service als de kwaliteit van de scrubs en broeken. Dat u na het testen van de proefmodellen meteen uw effectieve bestelling heeft geplaatst, betekent heel veel voor ons.
Uw enthousiasme en loyaliteit motiveren ons om elke dag opnieuw ons best te doen voor zorgprofessionals zoals uzelf. We kijken ernaar uit om u ook in de toekomst van dienst te zijn!
Met vriendelijke groet,
Team scrub-supply.com
We are long time scrub-supply.com fans…
We are long time scrub-supply.com fans and now tried the new Simki scrubs they have and we have a new favorite!
3 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Dave,
Thank you so much for your kind words and the 5-star review! 😊
We’re thrilled to hear that you’ve been long-time fans of scrub-supply.com—and even more excited that Simki scrubs have become your new favorite! They really are something special.
We truly appreciate your continued support. If there’s ever anything you need, we’re just a message away!
Warm regards,
Team scrub-supply.com
Took 25 days to deliver
Took 25 days to deliver. I had paid an extra €20 for 2-3 day delivery. Apparently in the description of items it states the long delivery times. This should be stated at checkout not in a description no one reads. I work in healthcare and do not have a month to wait on uniforms.
There was no such notification about back orders.
Also reporting my review for “defamation” is very shady behaviour when nothing I said was incorrect. Luckily it was reviewed and reinstated.
6 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Jordan,
Thank you for your review. The backorder notification is shown both at the product page as well at checkout. Including one in the confirmation email we instantly sent after your order. We have most items in stock and restock is weekly however due to the extreme high demand we sometimes run out before restock reaches us such as in your case. Unfortunately Jaanuu had indeed some shipping delays the last month what caused delays in our incoming orders. They have meanwhile solved the issue they had in their side. I’m really sorry for the delay that was caused because of that.
Best regards,
Dave & team scrub-supply.com
Overall I had a good experience
Overall I had a good experience. Everything worked as expected, and the service met my expectations. I recommend it.
15 januari 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Lucia,
Thank you so much for your kind words! 😊 We're thrilled to hear that everything went smoothly and that we met your expectations. Your recommendation means a lot to us. If you ever need anything in the future, we’re just a message away!
Best regards,
Team scrub-supply.com
Me ha salido de muy buena calidad la…
Me ha salido de muy buena calidad la filipina azul marca life threads que les compre. La recomiendo ampliamente. La puedo desmanchar y lavar y además de quedar en perfectas condiciones de seca muy rápido y no requiere planchar.
27 januari 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hola Cecilia,
¡Muchísimas gracias por tu comentario tan detallado! 😊 Nos alegra saber que la filipina azul de Life Threads ha superado tus expectativas. Que sea fácil de lavar, no requiera planchado y se seque rápido ¡es justo lo que buscamos ofrecer! Gracias por tu recomendación, y aquí estaremos cuando necesites algo más.
— El equipo de scrub-supply.com 💙
Me encantó mi uniforme
Me encantó mi uniforme, el color, la tela. Súper recomendado.
18 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hola Myrna,
¡Qué gusto saber que te encantó tu uniforme! 💙 Nos alegra mucho que el color y la tela hayan sido de tu agrado. Gracias por tu recomendación y por confiar en nosotros. ¡Te esperamos pronto de nuevo!
— El equipo de scrub-supply.com ✨
Excellent product
I really liked the quality of my new uniforms, the fabric is excellent, soft and durable I would definitely buy more and recommend this product to my friends
13 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Laura,
Thank you so much for your lovely review! 😊 We’re so happy to hear that you loved the quality and feel of your new uniforms. Soft and durable—just how they should be! We truly appreciate your recommendation and can’t wait to have you back for more.
Best regards,
Team scrub-supply.com
I recently made a purchase from this…
I recently made a purchase from this medical uniform store, and I couldn’t be more satisfied! The variety of options is incredible, with so many styles and colors to choose from. I was able to find exactly what I needed, and everything is of great quality.
The shopping experience was seamless, and the customer service was very helpful. I felt confident in my purchase, and I am thrilled with my new scrubs. I will definitely be returning for future purchases and highly recommend this store to anyone looking for high-quality medical uniforms.
5 februari 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Marcela,
Thank you so much for your amazing review! 🌟 We're beyond happy to hear that you found exactly what you needed and loved both the variety and quality of our scrubs. It’s great to know our team made your shopping experience smooth and helpful. We truly appreciate your kind words and recommendation, and we can’t wait to welcome you back again soon!
Best regards,
Team scrub-supply.com
The fit is perfect
The fit is perfect, and the fabric feels durable yet soft. Definitely a great purchase, and I’ll be buying more in the future! Highly recommend!
5 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Cecilia,
Thank you so much for your kind words! 😊 We're so glad to hear that the fit was perfect and the fabric hit that sweet spot of soft and durable. It means a lot to know you'd shop with us again. We truly appreciate your recommendation and look forward to your next visit!
Best regards,
Team scrub-supply.com
Great scrubs
Great scrubs. The colours are vibrant. Very elegant and stylish. The only thing I had an issue was the backorder and the shipment. I received my order to Greece after 2 weeks close to 3. But in my opinion it's worth it.
6 februari 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Dimitra,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love the scrubs—vibrant colors, elegance, and style are exactly what we aim for, so it’s fantastic to know we hit the mark for you.
We sincerely apologize for the delay in shipping the good news is, we’ve just launched a new shipping method this week! All parcels will now be shipped via DHL, which means improved tracking and faster delivery times. We’re confident this will make your next shopping experience with us even better.
Thank you again for your support and kind words. We can’t wait to serve you again with our improved shipping process!
Warm regards,
Team scrub-supply.com
Voor herhaling vatbaar
De bestelling ging vlot.
De service na verkoop is top.
Kortom, voor herhaling vatbaar
17 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Beste Emily,
Hartelijk dank voor uw fantastische 5-sterrenrecensie! 😊
Wat fijn om te lezen dat het bestelproces soepel verliep en dat onze nazorg u zo goed bevallen heeft. Dit soort feedback motiveert ons enorm om ons beste beentje voor te blijven zetten.
Natuurlijk hopen wij u snel weer te mogen verwelkomen – “voor herhaling vatbaar” is voor ons het grootste compliment! Laat het vooral weten als we iets voor u kunnen betekenen; we staan altijd voor u klaar.
Met vriendelijke groet,
Team scrub-supply.com
Uniforms Barco and Grey Anatomy are…
Uniforms Barco and Grey Anatomy are perfect, colours are so live,amazing. Same like on the pictures. You scrub supply are perfect. Thank you.
14 mars 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Sanja,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your Barco and Grey Anatomy scrubs. We always strive to provide the best scrubs and shopping experience possible. If you ever need anything, feel free to reach out.
Best regards,
Team scrub-supply.com
Svar från scrub-supply.com
Hi,
thank you so much for taking the time to leave us a review, we really appreciate it!
Best regards,
Team scrub-supply.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.