I didn’t mind so much that my order took a while to arrive but what I do mind is the returns process. The item I ordered just didn’t suit me, I have no complaints of the quality that was fine. The... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Items received didn’t look like images on website. Took more than a month to arrive, no mention that there would be such a delay on website on purchase. Had to pay full shipping cost on return myself... Se mer
Företaget har svarat
Voor het eerste maal bestelde wij hier eerst proefmodellen van de scrubs en broeken, voor ons Medisch centrum. Hiervoor koos ik het contact via whatsapp te leggen. Wat een verademing hoe vlot en... Se mer
Företaget har svarat
Skulle bestille noe fra nettsida deres, og så ble kortet mitt avvist hele tiden. Tok kontakt med kundeservice som hjalp meg med å velge en annen betalingsmetode, selv om det ikke var mulig på nett... Se mer
Företaget har svarat
Företagsinformation
Om scrub-supply.com
Skrivet av företaget
About scrub-supply.com
We are the international supplier for colourful scrubs, lab coats, jackets and accessories such as facemasks, compression socks and scrub caps. With our worldwide free shipping, we will make it easy for you to order medical scrubs for your company. We are always there for you when you need new scrubs or accessories.
Our brandsIn our online scrub shop you can find medical scrubs from the popular brands Jaanuu, Koi, Life Threads, Treat in Style and our own simply-scrubs. All items are chosen for you to have the best quality, and fashionable scrubs available today.
Kontaktuppgifter
Provinicaleweg Zuid 91c, 6438 BC, Oirsbeek, Nederländerna
- +3120 899 9680
- info@scrub-supply.com
- scrub-supply.com
3,4
Medel
196 omdömen
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Expensive returns
I didn’t mind so much that my order took a while to arrive but what I do mind is the returns process.
The item I ordered just didn’t suit me, I have no complaints of the quality that was fine. The item cost £18 & shipping was £6 - therefore the overall cost was £24. The cost of returning this item was going to be £12+. So all in all I would be forking out £36 . I haven’t returned the item as I can’t bear to be fleeced any further amount. Yes I didn’t read the returns policy - so that was my fault but I have previously used workwear express who were great at returns and covered the cost themselves.
Word to the wise - if you’re unsure of the products you’re purchasing & there is a slight possibility you may need to return - avoid this company.
26 mars 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Angela,
Thank you for your honest feedback. We’re glad to hear you were satisfied with the quality of the item, though we’re sorry the return process was a source of frustration.
You are correct that we do not cover return shipping costs, and we want to be transparent about why. In our view, it is unfair to "bake" the cost of potential returns into our retail prices. Doing so would mean that customers who keep their items are essentially subsidizing the shipping costs for those who return them.
We prefer to keep our product prices as low as possible for everyone rather than hiding logistics costs within the price tag. We appreciate your feedback, as it helps us understand where we can better manage expectations for our customers.
Best regards,
Team scrub-supply.com
very responsive team
very responsive team, good quality items and fair price
12 februari 2026
Omdöme utan inbjudan
Great and quick support
Great and quick support, better than almost any website I have had experience with!
17 mars 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Georgios,
Thank you very much for your kind words and for taking the time to share your experience. We’re truly pleased to hear that our support met your expectations and stood out compared to other websites you’ve used.
Providing fast, reliable assistance is something we take great pride in, so your feedback means a lot to our team.
We look forward to assisting you again in the future.
Kind regards,
Team scrub-supply.com
La calidad es perfecta
La calidad es perfecta, tarda un poco en llegar!! Pero quedé encantada con la tela y sus diseños, volvería a comprar sin duda.
10 mars 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Muchas gracias, Osiris, por su excelente reseña.
Nos alegra mucho saber que le encantaron la calidad de la tela y los diseños. Trabajamos constantemente para ofrecer ropa médica de alta calidad que combine comodidad, durabilidad y buen estilo.
También le agradecemos su paciencia con el tiempo de entrega. Nos complace saber que, al final, los productos cumplieron con sus expectativas.
Será un placer volver a atenderle en el futuro.
Saludos cordiales,
Team scrub-supply.com
Scrubs are beautiful
Scrubs are beautiful, good quality. The whole process of tracking and delivery could be a bit of a hiccup. Top class customer service.
27 februari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Nausheen,
Thank you very much for your thoughtful review.
We are delighted to hear that you love the scrubs and that you are happy with the quality. That truly means a lot to us. We also sincerely appreciate your kind words about our customer service — providing top class support to our customers is always our priority.
We understand that tracking and delivery can sometimes feel like a hiccup, especially with international shipments. Your feedback is valuable, and we continuously work with our shipping partners to make the process as smooth and transparent as possible.
Thank you again for your trust and for choosing scrub-supply.com. We look forward to serving you again soon.
Team scrub-supply.com
Items received didn’t look like images…
Items received didn’t look like images on website. Took more than a month to arrive, no mention that there would be such a delay on website on purchase. Had to pay full shipping cost on return myself which was most of the cost of the original purchase anyway.
16 februari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Amreet,
We are sorry to read that you were not satisfied with your experience.
All product images on our website are provided directly by the brands and accurately represent the items sold. We take product presentation seriously and do not misrepresent our products.
Regarding delivery time, items that are on backorder are clearly indicated on the product page at the time of purchase. As soon as new stock arrives, orders are shipped immediately.
We also reached out to you previously requesting additional information so we could review your order in detail, but unfortunately we did not receive a reply.
Return shipping costs are the responsibility of the customer, as outlined in our return policy.
If you would still like us to review your case, we remain available to assist you.
Team scrub-supply.com
À fuir
À fuir, délais de livraison et d’expédition déplorables. Commandé le 25 décembre et reçu le 10 février. J’ai demandé exprès une livraison avec DHL, mais ça a fini avec La Poste. Ils répondent aux mails, c’est déjà ça… en vous mentant, bien évidemment.
J’avais besoin de ces vêtements avant une date précise (le 23 janvier, donc un mois après). J’ai demandé qu’ils annulent la commande s’ils ne pouvaient pas tenir les délais. Ils m’ont répondu que je la recevrais largement d’ici là, que la commande était déjà partie.
Au final, absolument pas.
25 december 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Bonjour Jade,
Nous sommes désolés de lire que votre expérience n’a pas été à la hauteur de vos attentes.
Concernant l’expédition, nous proposons deux services distincts : DHL Global Mail, dont la livraison finale est effectuée par le service postal local, et DHL Express. Lors de votre commande, le service sélectionné était DHL Global Mail, qui est bien celui que nous avons utilisé. Il est clairement indiqué que la distribution finale se fait via La Poste.
En ce qui concerne le délai, les articles étaient en précommande (backorder) au moment de l’achat, comme mentionné sur la page produit. Cette situation, combinée à la période des fêtes de Noël, a malheureusement entraîné un délai plus long que d’habitude. Nous en sommes sincèrement désolés.
En revanche, nous réfutons toute accusation de mensonge. Nous avons répondu à chacun de vos emails et vous avons assistée dans la mesure de nos possibilités à chaque étape. Que vous soyez déçue est bien entendu regrettable, mais des accusations infondées ne reflètent pas les échanges réels.
Cordialement,
Team scrub-supply.com
Comfort, Style, and Quality in One Uniform
I purchased several uniforms and I am truly delighted with them. The quality of the fabrics is excellent, offering outstanding comfort and a modern, stylish design in every piece.
As a healthcare professional, I truly value uniforms that are not only visually appealing but also functional and comfortable for long work shifts. These uniforms exceed expectations in every aspect. I highly recommend them.
13 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Yennifer,
Thank you very much for your wonderful review and for sharing your experience with us. We’re delighted to hear that you are so pleased with the comfort, quality, and style of your uniforms.
It’s especially meaningful to know that our products meet the needs of your demanding work environment, where both functionality and appearance truly matter. Your recommendation is greatly appreciated and motivates us to continue delivering the best for healthcare professionals like yourself.
We look forward to supporting you again in the future.
Kind regards,
Team scrub-supply.com
My best scrubs
I m very happy with quality of the product. Worth to wait for it
30 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you so much for your kind review, Cristina!
We’re really happy to hear that you’re satisfied with the quality of your scrubs and that they were worth the wait. It's indeed in that high demand that we run out of them all the time.
Your feedback truly means a lot to us and to the medical professionals we proudly serve every day.
Thank you for choosing scrub-supply.com 💙
Team scrub-supply.com
Equipe au top
Equipe à l'écoute, et extrêmement réactive
Une pensée plus précise pour Dave. Il a la solution pour tout.
Je reviendrai faire mon shopping chez vous avec beaucoup de plaisir.
Je recommande vivement
27 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Bonjour Dr ZIHRI,
Un grand merci pour votre message et pour cette superbe évaluation.
Nous sommes ravis de lire que notre équipe a su répondre à vos attentes avec réactivité et écoute.
Merci également pour votre attention particulière envers Dave — il sera très touché par vos mots. Trouver des solutions et accompagner nos clients avec soin fait pleinement partie de notre engagement.
Ce sera un réel plaisir de vous accueillir à nouveau très prochainement sur scrub-supply.com. Merci encore pour votre confiance et votre recommandation.
Bien cordialement,
Team scrub-supply.com
Avoid
Avoid. Avoid. Avoid.
If you’re buying from the UK, do yourself a favour and stay well away.
This company hides behind bizarre regulations and has non-existent customer service. Their apologies mean nothing — they simply don’t care and take zero responsibility.
I placed an order on 8 January and as of 26 January, I still haven’t received my parcel. Their only excuse? “Delivery isn’t our responsibility — it’s DHL’s fault.” Convenient.
After more than a week, the delivery activation code was finally issued, and my parcel is still sitting somewhere in the Netherlands. Absolutely ridiculous.
The irony? The product itself is fine. The SKETCHERS scrub quality is excellent and the price was fair. I’m a clinician based in London and genuinely like the scrub— but the buying experience is a nightmare.
Pay a bit more and buy from a reputable UK-based retailer instead. You’ll save yourself the headache of chasing parcels, sending emails, and WhatsApp messages that go nowhere.
Once again: avoid, avoid, avoid
10 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Ellie,
This is Dave. I have just sent you a detailed personal email.
To clarify the situation regarding your order timeline: The items you ordered on Jan 10 were explicitly marked as "Backordered" at the time of purchase.
This status was clearly displayed on the product page and again in your shopping cart before you completed the checkout. Because the items were on backorder, the standard shipping timeframe applies only after the stock arrives at our warehouse.
Regarding the tracking, the order was handed over to DHL on Jan 19. The delay you saw was a technical lag in the tracking code activation. As confirmed in my email to you, the tracking is now fully active, and the parcel is currently processing in Frankfurt on its way to the UK.
I apologize for the frustration caused by the lack of tracking updates during that window, and I am personally monitoring this shipment until it reaches you.
Best regards,
Dave & team scrub-supply.com
Hice pedido el 18 de Diciembre de 2025…
Hice pedido el 18 de Diciembre de 2025 y me llegó mi paquete 23 de Enero de 2026, en todo momento me estuvieron ayudando en el rastreo de mi paquete. Vale la pena la espera deben de considerar el tiempo de espera a su país. UNIFORMES ORIGINALES, EXCELENTE CALIDAD Y VALE LA PENA LO QUE SE PAGA. Muy contenta desde MÉXICO.
23 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Gracias, Miriam, por tomarte el tiempo de compartir tu experiencia ⭐⭐⭐⭐⭐
Nos alegra mucho saber que tu pedido llegó correctamente y que pudimos acompañarte durante todo el proceso de rastreo. Durante la temporada de fiestas, los envíos internacionales suelen presentar demoras adicionales, especialmente en destinos como México, por lo que agradecemos sinceramente tu paciencia y comprensión.
Nos encanta leer que estás satisfecha con la calidad, originalidad y el valor de nuestros uniformes. Comentarios como el tuyo nos motivan a seguir ofreciendo productos de alta calidad y un buen servicio a profesionales de la salud en todo el mundo.
Gracias por confiar en scrub-supply.com y por recomendarnos desde México.
Siempre será un placer ayudarte.
Team scrub-supply.com
It’s been 2 months since my order
It’s been 2 months since my order. The team cannot locate my parcel- I am tired of trying to contact the Scrub supply team- they cannot provide me with any answers.
12 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Chandni,
Thank you for your feedback. I’m truly sorry for the frustration this delay has caused.
I have personally reviewed your order and reached out to you by email to provide an update and further assistance. According to the latest tracking information, your parcel has now been processed locally in Cape Town and is moving forward toward delivery.
Unfortunately, the shipment experienced an exceptional delay during customs clearance and local postal processing in South Africa, which is outside of our control. That said, I completely understand how disappointing this experience has been, and I sincerely apologize for the inconvenience it has caused.
We are continuing to monitor the shipment closely and are following up with the carrier until it is successfully delivered. Please feel free to reply directly to my email if you need any further assistance.
Best regards,
Dave & team scrub-supply.com
The worse ever !!
The worse ever !!! Be EXTREMELY CAREFUL when ordering. At first you choose your item and as soon as you pay, after receiving a notice of payment, they tell you your item is on back order. They won’t tell you before to insure business and make sure they get their money. They message you that your item will take max two weeks and because you choose ( the fastest) DHL it becomes out of their hands if you want it in time and you will not get your money back because they item is sent already. Paypal will be on their side, so if you want your money back contact straight away your bank and try not to use Paypal. It can and probably will take more than a month for you to get your order! They are way cheaper and better and more reliable companies to get your scrubs. Nothing special about the quality. Yes it’s a good product, but not worse the stress. They are indeed very polite in dealing with your complaints, but nothing will happen once you paid for it and as many reviews mention it, you will WAIT A LONG TIME. They sent my order to Great Britain even I live in Finland lol! Of course it’s never their fault …. So my advice is, order somewhere else where it might even be cheaper for the same quality and way faster to receive. Definitely not recommending this Company. Thanks God for my bank understanding!!
Update: Following they response, as clearly this company has no shame…. So first please provide the evidences and screenshots you claim to have!!! Reading multiple reviews that complain for the same reason as i do, you always have the same answers for everybody…. and clearly it seems to be a problem that keep on rising more and more. The fact is that your delivery system is very bad! You use DHL and whatever options you are giving and for extra fee if i may add, the result is the same regarding busy seasons or not. Again the reviews prove it. You always have an excuse. And yes the bank understood and refunded the money what ever Paypal closes the case “ in you favor” like you claim. Being suspended from Paypal for a little while is not really going to affect my life. Your very low reviews show what kind of unreliable delivery system you have and what kind of “ transparent “ company you are. I guess the reviews will catch up eventually with you…. I urge buyer to read reviews before buying from you. 3,2 doesn’t look too good for a company that claims being reliable. I am merely giving my opinion like many did before: product quality is good, but delivery system is very bad and yes similar products with the same quality, if not better, are available all over Europe.
7 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Bruno,
Your review contains multiple factual inaccuracies and omits key, verifiable information. As this matter has already been fully addressed with you via WhatsApp and formally reviewed by PayPal, we are responding publicly to set the record straight.
We regret that your shipment experienced a routing error with DHL, which caused a delay. However, your order was out for delivery within 26 business days from the order date, during the peak holiday period.
Delays caused by backorders, holiday volume, or carrier routing errors, while unfortunate, do not justify a refund once an order has been successfully delivered and retained.
Backorder disclosure
The item was clearly marked as Backorder on both the product page and again in the cart before checkout. This information was not added after payment. Screenshots confirming this were formally submitted to PayPal as evidence.
Order and shipping timeline
The order was placed on 25 November and shipped immediately after the item arrived back in stock, in line with the communicated backorder timeframe, especially considering the holiday period.
Shipping method
Contrary to your claim, you selected DHL Global Mail, which is not a time-guaranteed service.
Both DHL Express and DHL Economy Select (with guaranteed delivery times) were available but were not selected. Referring to DHL Global Mail as “the fastest DHL option” is incorrect.
Carrier routing issue
The parcel experienced a routing error by DHL, briefly transiting via the UK. As soon as this was identified, we contacted DHL and had the issue resolved. The parcel was successfully delivered, which you confirmed to us directly via WhatsApp.
PayPal claim outcome
You opened a PayPal claim, which is fully reviewed. Based on tracking data, delivery confirmation, and documented backorder disclosure.
We stand by our transparency, documentation, and the way this case was handled from start to finish.
Best regards,
Team scrub-supply.com
So happy
I made the order during black week hence the delay in receiving the package. But this was a thing to considerate as everyone had the same issue. Hence I wanted to change my mind and make a refund of the merchandise once it got to me. Still, I saw the package and opened it. As I tried the scrubs on, I liked them so much so I decided that I absolutely have to have them! The material is so soft, it gets dry very quick once being washed and above all does not require ironing! I am so happy!
8 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
We are smiling from ear to ear reading this, Alina! We're so glad the soft material and no-iron finish won you over the moment you tried them on. While we worked hard to get orders out during the Black Week rush, we truly appreciate your patience with the delivery-it's wonderful to know the quality made the wait worthwhile. We are so happy you decided to keep them!
Best regards,
Team scrub-supply.com
Great purchase
Great purchase , I was looking for elasticity and good quality and thats what I got
18 december 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you so much, Ana, for your kind 5-star review!!
We’re very happy to hear that the elasticity and quality were exactly what you were looking for. Providing comfortable, high-quality medical clothing is what we strive for every day, so your feedback truly means a lot to us.
Thank you for choosing scrub-supply.com, and we hope to welcome you back again soon.
Team scrub-supply.com
Devoluciones caras y complicadas
He comprado dos pantalones que pone que son elásticos y al recibirlos veo que no lo son. Los quiero devolver y me hacen pagar a mí el envío. Responden tarde y evaden el problema.
17 december 2025
Omdöme utan inbjudan
Delayed delivery
Probably won’t order from here again took over 2 weeks for order to arrive . Took over a week for them to even dispatch the item after I purchased. Overall bad delivery.
28 november 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you, Nina, for sharing your feedback, and I’m very sorry to hear about your experience.
The item you ordered was, as noted on the product page at the time of purchase, on backorder. This means we had to wait for new stock to arrive before we could dispatch your order, which unfortunately extended both the dispatch and delivery time. That said, we completely understand how frustrating it is when an order takes longer than expected, and we’re sorry that this fell short of your expectations.
We’re continuously working to improve our communication around backorder timings and shipping updates. If you have any further concerns or if there’s anything we can do to help, please feel free to reach out to us directly so we can assist you personally.
Team scrub-supply.com
Good scrubs but slow delivery
It took a few weeks to receive my order as some sizes were not available but the curbs were of a good quality. Happy to use them again
25 november 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you very much for your review, Kamila. We’re glad to hear you’re happy with the quality of your scrubs.
It’s true that, due to exceptionally high demand, some sizes can sell out before the next restock arrives. We’re continuously working on increasing our stock levels and improving delivery times to prevent delays like this in the future.
We truly appreciate your patience and are looking forward to supplying you again soon.
— Team scrub-supply.com
We previously ordered uniform items for…
We previously ordered uniform items for our physiotherapy clinic and were very satisfied with the quality, embroidery, and overall design. Thank you for your excellent work.
The only concern we had was the long delivery time!
7 november 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Fereshte,
Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your trust in us, and it was a pleasure to receive your new order today.
Regarding the longer delivery time of your initial order, we completely understand your concern. As discussed in our emails, that delay was caused by the adjustments we needed to make to the embroidery design. The original text did not fit as intended, so our team worked through several revisions to ensure the final result matched your expectations perfectly. We’re very sorry that this process took longer than we would have liked.
The good news is that everything is now fully set up in our system exactly the way you prefer. This means any future orders—including the one you placed today—will be processed much faster.
Thank you again for your trust, your patience, and your loyalty.
We look forward to continuing to support your physiotherapy clinic.
Kind regards,
Team scrub-supply.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.