STAY AWAY! I’m not one to write reviews but this was an unforgettable experience. This company is based in the Netherlands. Very slow delivery times as ‘item is on back order’. Had sizi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The order took about two weeks to arrive because some of the items were out of stock. However, I contacted customer service and they were very helpful, keeping me promptly informed about the status... Se mer
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Best customer service I had in a long time! I knew the items I bought were back-order, so it can take a bit of time. But surprisingly it shipped faster than expected! My friends scrubs fit amazingly,... Se mer
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I am very disappointed with this service. I received my scrubs 2 pairs of pants 2 tops. I only wanted to keep one set as they are a poor fit. Too big for me. I tried to return I emailed for inform... Se mer
Företagsinformation
Om scrub-supply.com
Skrivet av företaget
About scrub-supply.com
We are the international supplier for colourful scrubs, lab coats, jackets and accessories such as facemasks, compression socks and scrub caps. With our worldwide free shipping, we will make it easy for you to order medical scrubs for your company. We are always there for you when you need new scrubs or accessories.
Our brandsIn our online scrub shop you can find medical scrubs from the popular brands Jaanuu, Koi, Life Threads, Treat in Style and our own simply-scrubs. All items are chosen for you to have the best quality, and fashionable scrubs available today.
Kontaktuppgifter
Provinicaleweg Zuid 91c, 6438 BC, Oirsbeek, Nederländerna
- +3120 899 9680
- info@scrub-supply.com
- scrub-supply.com
3,0
Medel
197 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Equipe au top
Equipe à l'écoute, et extrêmement réactive
Une pensée plus précise pour Dave. Il a la solution pour tout.
Je reviendrai faire mon shopping chez vous avec beaucoup de plaisir.
Je recommande vivement
27 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Bonjour Dr ZIHRI,
Un grand merci pour votre message et pour cette superbe évaluation.
Nous sommes ravis de lire que notre équipe a su répondre à vos attentes avec réactivité et écoute.
Merci également pour votre attention particulière envers Dave — il sera très touché par vos mots. Trouver des solutions et accompagner nos clients avec soin fait pleinement partie de notre engagement.
Ce sera un réel plaisir de vous accueillir à nouveau très prochainement sur scrub-supply.com. Merci encore pour votre confiance et votre recommandation.
Bien cordialement,
Team scrub-supply.com
Avoid
Avoid. Avoid. Avoid.
If you’re buying from the UK, do yourself a favour and stay well away.
This company hides behind bizarre regulations and has non-existent customer service. Their apologies mean nothing — they simply don’t care and take zero responsibility.
I placed an order on 8 January and as of 26 January, I still haven’t received my parcel. Their only excuse? “Delivery isn’t our responsibility — it’s DHL’s fault.” Convenient.
After more than a week, the delivery activation code was finally issued, and my parcel is still sitting somewhere in the Netherlands. Absolutely ridiculous.
The irony? The product itself is fine. The SKETCHERS scrub quality is excellent and the price was fair. I’m a clinician based in London and genuinely like the scrub— but the buying experience is a nightmare.
Pay a bit more and buy from a reputable UK-based retailer instead. You’ll save yourself the headache of chasing parcels, sending emails, and WhatsApp messages that go nowhere.
Once again: avoid, avoid, avoid
10 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Ellie,
This is Dave. I have just sent you a detailed personal email.
To clarify the situation regarding your order timeline: The items you ordered on Jan 10 were explicitly marked as "Backordered" at the time of purchase.
This status was clearly displayed on the product page and again in your shopping cart before you completed the checkout. Because the items were on backorder, the standard shipping timeframe applies only after the stock arrives at our warehouse.
Regarding the tracking, the order was handed over to DHL on Jan 19. The delay you saw was a technical lag in the tracking code activation. As confirmed in my email to you, the tracking is now fully active, and the parcel is currently processing in Frankfurt on its way to the UK.
I apologize for the frustration caused by the lack of tracking updates during that window, and I am personally monitoring this shipment until it reaches you.
Best regards,
Dave & team scrub-supply.com
Hice pedido el 18 de Diciembre de 2025…
Hice pedido el 18 de Diciembre de 2025 y me llegó mi paquete 23 de Enero de 2026, en todo momento me estuvieron ayudando en el rastreo de mi paquete. Vale la pena la espera deben de considerar el tiempo de espera a su país. UNIFORMES ORIGINALES, EXCELENTE CALIDAD Y VALE LA PENA LO QUE SE PAGA. Muy contenta desde MÉXICO.
23 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Gracias, Miriam, por tomarte el tiempo de compartir tu experiencia ⭐⭐⭐⭐⭐
Nos alegra mucho saber que tu pedido llegó correctamente y que pudimos acompañarte durante todo el proceso de rastreo. Durante la temporada de fiestas, los envíos internacionales suelen presentar demoras adicionales, especialmente en destinos como México, por lo que agradecemos sinceramente tu paciencia y comprensión.
Nos encanta leer que estás satisfecha con la calidad, originalidad y el valor de nuestros uniformes. Comentarios como el tuyo nos motivan a seguir ofreciendo productos de alta calidad y un buen servicio a profesionales de la salud en todo el mundo.
Gracias por confiar en scrub-supply.com y por recomendarnos desde México.
Siempre será un placer ayudarte.
Team scrub-supply.com
It’s been 2 months since my order
It’s been 2 months since my order. The team cannot locate my parcel- I am tired of trying to contact the Scrub supply team- they cannot provide me with any answers.
12 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Chandni,
Thank you for your feedback. I’m truly sorry for the frustration this delay has caused.
I have personally reviewed your order and reached out to you by email to provide an update and further assistance. According to the latest tracking information, your parcel has now been processed locally in Cape Town and is moving forward toward delivery.
Unfortunately, the shipment experienced an exceptional delay during customs clearance and local postal processing in South Africa, which is outside of our control. That said, I completely understand how disappointing this experience has been, and I sincerely apologize for the inconvenience it has caused.
We are continuing to monitor the shipment closely and are following up with the carrier until it is successfully delivered. Please feel free to reply directly to my email if you need any further assistance.
Best regards,
Dave & team scrub-supply.com
The worse ever !!
The worse ever !!! Be EXTREMELY CAREFUL when ordering. At first you choose your item and as soon as you pay, after receiving a notice of payment, they tell you your item is on back order. They won’t tell you before to insure business and make sure they get their money. They message you that your item will take max two weeks and because you choose ( the fastest) DHL it becomes out of their hands if you want it in time and you will not get your money back because they item is sent already. Paypal will be on their side, so if you want your money back contact straight away your bank and try not to use Paypal. It can and probably will take more than a month for you to get your order! They are way cheaper and better and more reliable companies to get your scrubs. Nothing special about the quality. Yes it’s a good product, but not worse the stress. They are indeed very polite in dealing with your complaints, but nothing will happen once you paid for it and as many reviews mention it, you will WAIT A LONG TIME. They sent my order to Great Britain even I live in Finland lol! Of course it’s never their fault …. So my advice is, order somewhere else where it might even be cheaper for the same quality and way faster to receive. Definitely not recommending this Company. Thanks God for my bank understanding!!
Update: Following they response, as clearly this company has no shame…. So first please provide the evidences and screenshots you claim to have!!! Reading multiple reviews that complain for the same reason as i do, you always have the same answers for everybody…. and clearly it seems to be a problem that keep on rising more and more. The fact is that your delivery system is very bad! You use DHL and whatever options you are giving and for extra fee if i may add, the result is the same regarding busy seasons or not. Again the reviews prove it. You always have an excuse. And yes the bank understood and refunded the money what ever Paypal closes the case “ in you favor” like you claim. Being suspended from Paypal for a little while is not really going to affect my life. Your very low reviews show what kind of unreliable delivery system you have and what kind of “ transparent “ company you are. I guess the reviews will catch up eventually with you…. I urge buyer to read reviews before buying from you. 3,2 doesn’t look too good for a company that claims being reliable. I am merely giving my opinion like many did before: product quality is good, but delivery system is very bad and yes similar products with the same quality, if not better, are available all over Europe.
7 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Bruno,
Your review contains multiple factual inaccuracies and omits key, verifiable information. As this matter has already been fully addressed with you via WhatsApp and formally reviewed by PayPal, we are responding publicly to set the record straight.
We regret that your shipment experienced a routing error with DHL, which caused a delay. However, your order was out for delivery within 26 business days from the order date, during the peak holiday period.
Delays caused by backorders, holiday volume, or carrier routing errors, while unfortunate, do not justify a refund once an order has been successfully delivered and retained.
Backorder disclosure
The item was clearly marked as Backorder on both the product page and again in the cart before checkout. This information was not added after payment. Screenshots confirming this were formally submitted to PayPal as evidence.
Order and shipping timeline
The order was placed on 25 November and shipped immediately after the item arrived back in stock, in line with the communicated backorder timeframe, especially considering the holiday period.
Shipping method
Contrary to your claim, you selected DHL Global Mail, which is not a time-guaranteed service.
Both DHL Express and DHL Economy Select (with guaranteed delivery times) were available but were not selected. Referring to DHL Global Mail as “the fastest DHL option” is incorrect.
Carrier routing issue
The parcel experienced a routing error by DHL, briefly transiting via the UK. As soon as this was identified, we contacted DHL and had the issue resolved. The parcel was successfully delivered, which you confirmed to us directly via WhatsApp.
PayPal claim outcome
You opened a PayPal claim, which is fully reviewed. Based on tracking data, delivery confirmation, and documented backorder disclosure.
We stand by our transparency, documentation, and the way this case was handled from start to finish.
Best regards,
Team scrub-supply.com
So happy
I made the order during black week hence the delay in receiving the package. But this was a thing to considerate as everyone had the same issue. Hence I wanted to change my mind and make a refund of the merchandise once it got to me. Still, I saw the package and opened it. As I tried the scrubs on, I liked them so much so I decided that I absolutely have to have them! The material is so soft, it gets dry very quick once being washed and above all does not require ironing! I am so happy!
8 januari 2026
Omdöme utan inbjudan
Svar från scrub-supply.com
We are smiling from ear to ear reading this, Alina! We're so glad the soft material and no-iron finish won you over the moment you tried them on. While we worked hard to get orders out during the Black Week rush, we truly appreciate your patience with the delivery-it's wonderful to know the quality made the wait worthwhile. We are so happy you decided to keep them!
Best regards,
Team scrub-supply.com
Great purchase
Great purchase , I was looking for elasticity and good quality and thats what I got
18 december 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you so much, Ana, for your kind 5-star review!!
We’re very happy to hear that the elasticity and quality were exactly what you were looking for. Providing comfortable, high-quality medical clothing is what we strive for every day, so your feedback truly means a lot to us.
Thank you for choosing scrub-supply.com, and we hope to welcome you back again soon.
Team scrub-supply.com
Devoluciones caras y complicadas
He comprado dos pantalones que pone que son elásticos y al recibirlos veo que no lo son. Los quiero devolver y me hacen pagar a mí el envío. Responden tarde y evaden el problema.
17 december 2025
Omdöme utan inbjudan
Delayed delivery
Probably won’t order from here again took over 2 weeks for order to arrive . Took over a week for them to even dispatch the item after I purchased. Overall bad delivery.
28 november 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you, Nina, for sharing your feedback, and I’m very sorry to hear about your experience.
The item you ordered was, as noted on the product page at the time of purchase, on backorder. This means we had to wait for new stock to arrive before we could dispatch your order, which unfortunately extended both the dispatch and delivery time. That said, we completely understand how frustrating it is when an order takes longer than expected, and we’re sorry that this fell short of your expectations.
We’re continuously working to improve our communication around backorder timings and shipping updates. If you have any further concerns or if there’s anything we can do to help, please feel free to reach out to us directly so we can assist you personally.
Team scrub-supply.com
Good scrubs but slow delivery
It took a few weeks to receive my order as some sizes were not available but the curbs were of a good quality. Happy to use them again
25 november 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you very much for your review, Kamila. We’re glad to hear you’re happy with the quality of your scrubs.
It’s true that, due to exceptionally high demand, some sizes can sell out before the next restock arrives. We’re continuously working on increasing our stock levels and improving delivery times to prevent delays like this in the future.
We truly appreciate your patience and are looking forward to supplying you again soon.
— Team scrub-supply.com
We previously ordered uniform items for…
We previously ordered uniform items for our physiotherapy clinic and were very satisfied with the quality, embroidery, and overall design. Thank you for your excellent work.
The only concern we had was the long delivery time!
7 november 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Fereshte,
Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your trust in us, and it was a pleasure to receive your new order today.
Regarding the longer delivery time of your initial order, we completely understand your concern. As discussed in our emails, that delay was caused by the adjustments we needed to make to the embroidery design. The original text did not fit as intended, so our team worked through several revisions to ensure the final result matched your expectations perfectly. We’re very sorry that this process took longer than we would have liked.
The good news is that everything is now fully set up in our system exactly the way you prefer. This means any future orders—including the one you placed today—will be processed much faster.
Thank you again for your trust, your patience, and your loyalty.
We look forward to continuing to support your physiotherapy clinic.
Kind regards,
Team scrub-supply.com
Beware. Backordered items and refund refusal
*update*
The customer service team sent me an email reply at past 9pm last night, then when I didn’t reply DURING THE NIGHT, they then edited their reply on here past 2am in the morning saying I had not responded.
Sorry I was busy sleeping and not dreaming about replying about my poor experience.
If this is the kind of company you want to hand your money to- take care.
Company is still simply unable to cancel or refund my delayed order.
Only some items are displayed as back order on the website, and not the ones I ordered. I have screen shots of this to prove it, so these are the real facts of the matter.
Apparently, the customer is supposed to keep track of the inconsistent notifications on what is or isn’t on backorder. It isn’t displayed on the ordering screen (convenient) but is when you pay and then in the follow up order confirmation when you have already paid (very convenient).
Looking at other reviews, it’s clear the company frequently has backorder issues and very long wait times on receiving items - so definitely don’t order if you need something within 14 days as I did.
I wish I’d have read the reviews on here first to save the hassle of the rude customer service as well!
Original review:
Some of the items in my order were apparently “on back order”. I need the rest of the items by a certain date (in time for an exam) and they have also refused to send the items that are in stock, separately.
So I have requested to cancel the entire order since I won’t receive anything for when I need it, and they are refusing saying it is not possible.
4 november 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Blair,
We are posting this final update for the public record. Your order has now been successfully cancelled and fully refunded.
It is disappointing to see your updated review, especially as you chose not to respond to our previous email which included screenshots that clearly showed the backorder status on your cart page before you completed the purchase.
To clarify the facts for other customers:
ON THE DELIVERY TIMELINE: Your claim that we could not deliver within 14 days is incorrect. Your order was on track for delivery tomorrow, which would have been 9 days from the order date. This is well within the timeframe, even for backordered items. As well as before the date you requested them to be delivered.
ON THE WEBSITE: Our technical team investigated your claim about the website display. They were not able to reproduce the issue you described. As noted, the backorder status was clearly shown on your cart page, which we provided to you in our previous in email with the screenshots and as you can see live online.
ON THE CANCELLATION: As we explained, once an order is processing, it cannot be stopped. Our team first tried to resolve your urgency by upgrading your shipping to EXPRESS at no extra cost. When that was not enough, we took the additional, exceptional step to intercept that EXPRESS package, reroute it, and issue your refund.
Your order has been cancelled and fully refunded as per your request. We trust this provides a final, satisfactory resolution.
Best regards,
Dave & Team scrub-supply.com
Good quality!
Good quality! Very helpful and kind costumer service!
9 oktober 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you so much, Bhumika!
We’re delighted to hear that you loved the quality and had a great experience with our customer service. Your kind words mean a lot to us — we truly appreciate you taking the time to share your feedback.
– Team scrub-supply.com
tarda menos temu
Por su culpa no pude dar un examen de ingreso ya que su pedido nunca me llego. casi 2 meses para un envío que según DHL el único registro que tienen es el que salió del vendedor nada mas son una cagada ni siquiera me quieren dar un reembolso asi que pronto procederé a tomar cargos legales
8 september 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Gracias por tu mensaje, Buda.
Lamentamos sinceramente el retraso con tu pedido y entendemos perfectamente tu frustración. Hemos revisado nuevamente el envío y, según la última actualización del seguimiento, tu paquete ya fue procesado en el centro de distribución local en Argentina (ARBUEB), lo que significa que ya superó aduana y está próximo a ser entregado.
Queremos aclarar que, en los envíos estándar, los tiempos de entrega pueden variar dependiendo del proceso aduanero local, el cual está fuera de nuestro control y del de DHL. Esta información está claramente indicada en nuestra página de envíos y también en el seguimiento.
Sabemos que este tipo de demoras son muy molestas y lamentamos profundamente los inconvenientes que te haya causado. Para evitarlo en el futuro, ofrecemos también la opción de envío exprés, recomendada especialmente para países donde la liberación aduanal puede tardar más tiempo.
Seguiremos monitoreando tu envío hasta que lo recibas.
Dave & team scrub-supply.com
Pésimo servicio al cliente
Llevo esperando mi pedido más de 40 días, escribo constantemente y la respuesta es que ellos no saben nada, que eso es de la empresa de envíos, por lo no me dan ningún tipo de solución. Pésimo servicio.
17 september 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hola Bianca,
Lamentamos sinceramente la demora con tu pedido y entendemos tu frustración. Sin embargo, queremos aclarar que el envío no se ha perdido ni ha sido descuidado por nuestro equipo. Tal como te informamos por correo el 11 de septiembre, tu paquete se encuentra retenido en aduanas de Colombia, lo que significa que ya llegó al país de destino, pero está a la espera de ser liberado por las autoridades aduaneras locales.
Lamentablemente, durante este proceso no tenemos control ni posibilidad de acelerar la liberación, ya que depende exclusivamente de aduanas. Por esta razón, siempre ofrecemos también opciones de envío exprés, que gestionan la liberación directamente con aduanas y evitan este tipo de retrasos.
Nuestro equipo ha estado en contacto contigo en todo momento, brindando la información disponible según el rastreo oficial. Lamentamos mucho que la experiencia no haya sido la esperada y seguimos pendientes de cualquier actualización sobre la liberación de tu paquete.
Team scrub-supply.com
Well the quality is good
Well the quality is good. The delivery service is extremely bad I have two packages for which I am still waiting. Almost going to be a month. There are other websites with better shipping services.
5 september 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Hi Neha,
Thank you for sharing your experience, and we’re truly sorry about the delivery delays. We’re seeing exceptionally high demand right now and, while we’re constantly increasing inventory, some popular items sell out before new stock arrives. We checked your order and—as noted at checkout—it includes backorder items. These should be delivered shortly.
If there’s anything we can do to help in the meantime (alternative items, split shipment, or general support), please email us at info@scrub-supply.com and we’ll take care of it.
Team scrub-supply.com
Amazing Customer Service
I was very impressed by the exceptional customer service! Very friendly and quick to respond. I will definitely purchase from them again.
1 september 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you so much, Jenny! We’re delighted to hear that you were impressed with our customer service. Our team is always here to make your experience smooth, friendly, and hassle-free. We truly appreciate your kind words and look forward to serving you again soon!
Best regards,
Team scrub-supply.com
Good service, but slow shipment
Pros: good customer service
Cons: slow delivery
My order took about a month to arrive. Company tried to help as much as they could, but something on the way to my country made the delivery (and tracking of the parcel) very slow. I mention this, because ,even outside of the company's control and good attitude towards customers, it is something to consider as a possibility given the other reviews with such hiccups. Outside of the slow delivery everything was business-as-usual and the product is great!
8 augusti 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Dear Mihail,
Thank you for sharing your feedback. We’re truly sorry for the delay and the frustration caused with your order. We understand how important timely delivery is, and we regret that this experience did not meet your expectations.
After personally investigating with DHL, we confirmed that your parcel is now in routing. Unfortunately, there was an error during the scanning process at their distribution center, which caused the tracking to show no updates for a period of time. The tracking should now begin to reflect movement, and we will continue to monitor this closely until it is delivered to you.
Regarding your point about backordered items: due to very high demand, certain products do sell out quickly, even with weekly restocks of all 14 brands we carry. Whenever an item is temporarily unavailable, this is clearly marked on both the product page and in the shopping cart. We never intend for this to feel like an excuse, but rather to ensure transparency about expected dispatch times (normally 5–10 days in such cases).
We greatly appreciate your kind words about our support team, and we assure you that we are committed to making this right. If you have any further concerns or need direct assistance, please feel free to reach out to us at any time.
With sincere apologies again for the inconvenience,
Dave & Team scrub-supply.com
Goede en snelle klantenservice
Goede en snelle klantenservice! Voor een mogelijk leveringsprobleem kwam men met een snelle en adequate oplossing.
14 augusti 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Bedankt voor je geweldige beoordeling, Margaux! Fijn om te horen dat onze klantenservice je snel en goed heeft kunnen helpen bij het leveringsprobleem. We staan altijd klaar om mee te denken en oplossingen te bieden. Tot de volgende keer bij scrub-supply.com!
Met vriendelijke groet,
Team scrub-supply.com
The customer service is great!
The customer service is great!! I sent them an email regarding my order (which I got quite late after placing it because of some delivering issues) and I appreciated it so much that an actual person answered to the email and that it wasn’t an automatic email sent back. They answered fast and actually helped me track my order! Also, I consider the price is good for the quality of the scrub I got, so I’m thinking of coming back to this website in the future!
14 augusti 2025
Omdöme utan inbjudan
Svar från scrub-supply.com
Thank you so much for your wonderful review, Ioana! We’re thrilled to hear you had a great experience with our customer service team and that we could personally assist you with tracking your order. We truly appreciate your kind words about both our products and pricing, and we look forward to welcoming you back to scrub-supply.com in the future!
Best regards,
Team scrub-supply.com
Detta är Trustpilot
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