Kellie got us sorted with our cruise and has also come back to us to help with other questions since booking. Unlike other Travel Agents i have used in other companies who dont reply once they have ma... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi, I had been pondering over a winter cruise for almost a month, and when Joanna called me from the Cruise Centre, she very quickly made it easy for me to make up my mind. Very professional... Se mer
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Quick email response with cruise details I requested. Gave me time to check everything over and get back to Debbie South at a time convenient to myself. Debbie answered all my questions quickly and c... Se mer
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Enquired about several cruises. Decided on one but wanted a few changes and found Debbie very helpful. Now all booked and looking forward to enjoying our cruise in October.
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Företagsinformation
Skrivet av företaget
Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Kontaktuppgifter
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, Storbritannien
- 0800 019 0053
- webenquiries@scotlandscruisecentre.co.uk
- scotlandscruisecentre.co.uk
4,9
Utmärkt
731 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Knowledgeable and empathetic
Scotlands Cruise Centre has provided us with excellent service and support for some years.
Their knowledge, understanding of the customer's needs and keen pricing is first class.
Always a pleasure to talk with an agent.
13 januari 2026
Svar från Scotland’s Cruise Centre
Dear Mr Lawson,
Thank you for taking the time to share your feedback with us and also for the 5 star rating. It is lovely to hear your kind words of appreciation for our team here and we are sincerely grateful for your continued custom over the years. It fills us with pride to know that our service is valued by our customers as we strive to be the best we can be every day. Thank you for choosing Scotlands Cruise centre and we hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Friendly and efficient service
Friendly and efficient service. Nicola went above and beyond to get me the best price.
11 januari 2026
Svar från Scotland’s Cruise Centre
Thank you for taking the time to leave us a 5 star review of the friendly and efficient service you recently received from our Cruise Expert Nicola. We will be sure to pass on your kind feedback and trust you are looking forward to your trip when the time comes.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Svar från Scotland’s Cruise Centre
Thank you for taking the time to leave us a 5 star review of your recent booking experience with Scotlands Cruise Centre. We are delighted you found us to be efficient from start to finish and we hope you are looking forward to your trip with us.
Kind regards
Kerry Christie
Scotlands Cruise Centre
10/10
Kerri was very prompt in getting back to us regarding our enquiry. She was very friendly during the call and spoke us through all the information we would need. She also answered any questions we had about the cruise. I would 100% recommend booking through Kerri!
11 januari 2026
Omdöme utan inbjudan
Svar från Scotland’s Cruise Centre
Thank you for taking the time to leave us a 5 star review of the service you received from our Cruise Expert Kerri. She will be delighted to know that she was friendly and dealt with your queries promptly, we will be sure to let her know your kind feedback. We appreciate your recommendation and trust you are now looking forward to your Cruise.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Booking Cruises With ScotlandCruise
Helen was fantastic in helping us with our cruise dates and stateroom choice.
I had never spoken to Helen before and this is only the second cruise with them so much so once she had taken my initial details it brought up everything about us from a previous cruise.
Helen was very knowledgable on the cruise we wanted and the ports of call.
We would differentially be using ScotlandCruise’s again and Helen.
8 januari 2026
Omdöme utan inbjudan
Svar från Scotland’s Cruise Centre
Thank you for taking the time to leave us a 5 star review. We are so pleased that our Cruise Expert Helen who you dealt with for the first time was able to assist you in booking your second cruise with us. We are glad her knowledge of the cruise and various ports of call were key to helping you secure the dates and stateroom of your choice and very much look forward to assisting you again with your future journeys.
Kind regards
Kerry Christie
Scotlands Cruise Centre
Excellent customer service
I would like to thank Sharon for her professionalism, attention to detail, depth of knowledge and excellent communication. Having never booked or been on a cruise before I was really nervous at trying to navigate websites. Scotlands cruise centre were recommended and I'm so glad I gave them a call. Sharon was very patient and now we are all booked up and looking forward to our first cruise. Thank you so much Sharon you have been amazing!
2 januari 2026
Omdöme utan inbjudan
Svar från Scotland’s Cruise Centre
Thank you for your amazing 5 star review. We are thrilled our Cruise Expert Sharon provided you with professional and knowledgeable advice which gave you the confidence to book with Cruise Kings. We are delighted you have chosen our company for your first cruise and trust you will have a wonderful experience when the time comes. We are here if you need any further help navigating the cruise websites and wish you a wonderful trip when the time comes.
Kind regards
Kerry
Booking a cruise was ‘Plain Sailing’
The overall experience of booking a cruise with Katrina was brilliant. She was so informative and accommodating to all my queries and requests. I have booked with this company many times in the past and will not hesitate to do so in the future
1 januari 2026
Omdöme utan inbjudan
Svar från Scotland’s Cruise Centre
Thank you for your amazing 5 star review and your kind comments regarding the informative booking experience you had with our Cruise Expert Katrina. We are delighted she was able to assist you in accommodating your requests and responses to your enquiries. We will be sure to let her know how appreciated she is. Thank you for your continued loyalty and we look forward to assisting you with many more future cruises.
Kind regards
Kerry Christie
Scotlands Cruise Centre
We booked our cruise with Sharon
We booked our cruise with Sharon. Promptly responded to email requests and quotes. Helped us book our summer holiday and now she’s helping with our winter holiday. We have booked all our previous cruises with Scotland cruise centre and regularly recommend their services to friends.
30 december 2025
Omdöme utan inbjudan
Svar från Scotland’s Cruise Centre
Thank you so much for reviewing our service and also for your kind words of appreciation for our team here at Scotlands Cruise centre. It gives us much pleasure to know that you have chosen to book with us again and we truly appreciate your continued custom. It has been our absolute pleasure to assist you again and we hope to make your next experience with us just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Good deals
Good deals , helpful friendly staff. Ray Watson is al it’s very helpful , know’s what we like and always gets us the best deal available
29 december 2025
Svar från Scotland’s Cruise Centre
Dear Mr Davies,
Thank you for taking the time to share your feedback with us. It makes our day to hear that we were able to provide you with a 5 star booking experience. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent booking with us. We look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Excellent service.
I have used this company for many years. They understand my requirements, are always prompt, helpful and very competitive in their pricing of cruises and flights. I single out Craig, a gentleman who I find particularly helpful and who I use as my contact whenever possible. I recommend highly Scotland!s Cruise Centre.
19 december 2025
Svar från Scotland’s Cruise Centre
Dear Mr Allan,
Thank you so much for your positive feedback on our service. It is lovely to hear your kind words of appreciation for our cruise expert Craig and the 5 star booking experience he provided you . We are happy to hear that you have chosen to book with us again and that we continue to provide you with prompt, excellent service -all at very competitive prices! I will besure to pass your feedback onto Craig directly.. I know it will make his day.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Karoline was brilliant managed to get…
Karoline was brilliant managed to get us sorted for April 2026
3 december 2025
Svar från Scotland’s Cruise Centre
Dear Mrs Paterson,
We are so happy to hear that you had such a positive booking experience with our brilliant cruise expert Karoline recently. We do all we can to provide our customers with the best service and it always makes our day when a customer appreciates it. Thank you for choosing us and we wish you a wonderful time on your forth-coming cruise.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Making booking a cruise a stress-free experience
I have been using Scotland's cruise centre for nearly 20 years and have always received a great friendly service. No matter how vague the request, they come up trumps. When things started to unravel with one trip, they reacted quickly and had an alternative ready to discuss when they called, all while the cruise company were still emailing me about trips for a cruise about to be cancelled! I usually speak with Jo Henry and she deserved every one of those 5 stars.
30 november 2025
Svar från Scotland’s Cruise Centre
Dear Mrs Erskine,
Thank you so much for taking the time to share your feedback with us and also for the 5 star rating. It fills us with pride to know that you have continued to book with us for almost 20 years and that we continue to deliver a great and friendly stress-free service. Your kind words encourage us to continue doing our best to make sure that every customer's experience is a memorable one and I will be sure to pass your lovely feedback onto our cruise expert Jo. Our team enjoys doing what they do because of customers like you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Fantastic service
Fantastic service on the phone, discussing all possibilities to get the Cruise & Stay holiday that suited us. Greatly appreciated
6 december 2025
Svar från Scotland’s Cruise Centre
Dear Mr Docherty,
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. It has been our absolute pleasure to assist you and we wish you a wonderful cruise when the time comes. Thank you !
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Sam is a lovely helpful person
Sam is a lovely helpful person. He helped me choose a cruise with all the extras that I wanted added on
Will definitely use your company again.
7 december 2025
Svar från Scotland’s Cruise Centre
Dear Mrs Allan,
It's lovely to hear your kind words of appreciation for our cruise expert Sam and the 5 star booking experience he provided you. It fills us with pride to know that our service is valued our customers. I will be sure to pass your feedback onto Sam directly.. I know it will make his day. Thank you for choosing us and we hope to make your next experience with us just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Svar från Scotland’s Cruise Centre
Dear Mr Brown,
Thank you for your positive feedback on our service. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
5 star service
I recently booked a trip through Scotland’s Cruise Centre, and I have to give a huge shout-out to Mike, who was absolutely fantastic from start to finish. His knowledge, patience, and genuine enthusiasm made the entire process effortless and enjoyable.
Nothing was too much trouble—he answered all my questions promptly and clearly, and his professionalism gave me total confidence in my booking.
It’s rare to receive service that feels both expert and personal, but Mike delivered exactly that. I couldn’t be happier with the experience, and I’ll definitely be returning to book future cruises.
1 december 2025
Omdöme utan inbjudan
Svar från Scotland’s Cruise Centre
Thank you so much for taking the time to share your feedback with us. It is lovely to hear your kind words of appreciation for our cruise expert Mike and the service he provided you. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in you recent booking experience. I will make sure that Mike receives your feedback... I know it will make his day. We wish you a wonderful time on your forth coming cruise and look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
We always use Scottish Cruise Centre…
We always use Scottish Cruise Centre due to high level of service, easy communication and competitive pricing.
27 november 2025
Svar från Scotland’s Cruise Centre
Dear Mr Hardcastle,
Thank you so much for your positive feedback on our service. It is lovely to hear that you've chosen to book with us again and we are truly grateful for your continued custom. It has been our absolute pleasure to assist you again and we hope to make your next experience with us just as positive.
Kind regards,
Melissa gambles
Scotlands Cruise centre
Family member passed on Company details
Family member passed on the details off the website, started looking through and found a couple the wire and I quite fancied, gave the site a call for more information on the Spain & France cruise, the assistant was fantastic answered our questions and the staterooms and gave us prices for the rooms with various options to be included, really like the parking option at the port.
I honestly can remember the woman’s name that had helped us through options but she was fantastic with her knowledge and patience with us.
Would recommend Scotland Cruise Centre to anyone.😎😎
22 november 2025
Svar från Scotland’s Cruise Centre
Dear Mr Williamson,
Thank you for taking the time to review our service. It makes our day to hear that our knowledgeable cruise expert Sarah was able to provide you with a fantastic 5 star booking experience recently and I will make sure she receives your feedback. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Mike was super helpful in helping to…
Mike was super helpful in helping to rearrange our cruise which we couldn’t go on due to unfortunate medical issues. We appreciated his advice, suggestions and efficient service. Thank you for limiting the stress during a difficult time. This is the second time we’ve used the Scottish Cruise Centre and won’t hesitate to do so again. Thanks Mike!
31 oktober 2025
Omdöme utan inbjudan
Svar från Scotland’s Cruise Centre
Dear Mrs McGonnigle,
Thank you for taking the time to share your feedback with us and also for your kind words of praise for our super helpful cruise expert Mike. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent experience with us. I will be sure to pass your feedback onto Mike directly...I know it will make his day! We look forward to assisting you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Svar från Scotland’s Cruise Centre
Dear Mr Jorgensen,
We sincerely appreciate you taking the time to share your experience with us and thank you for the 5 star rating. We are happy to hear that our team were able to provide you with fantastic service and in a timely manner also. Thank you for choosing us and we wish you a wonderful time on your forth coming cruise.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
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