I have used Sainsburys Travel money exchange for many years. Always reliable, good exchange rate for purchasing euros, and super quick service. Staff are also very friendly and efficient. Maybe let cu... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I didn’t realise I needed ID to pay by card & the lady told me I would get a better rate if I ordered online, she told me to go home, order online & go back to collect my euros which I did & got a muc... Se mer
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Order ready quickly just didn't like the Idea of having to pay for cash wallet 😞 Following your reply if it's so you can feel good show the cost upfront before ordering and make plain to save adver... Se mer
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The process was smooth. Every part of the process was clearly set out, costs & restrictions were stated. The collection process was also easy, helpful staff. Order was delivered on time, with clear... Se mer
Företagsinformation
Om Sainsbury's Travel money
Skrivet av företaget
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Kontaktuppgifter
15 Galena Road, W6 0LT, London, Storbritannien
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unnecessary wait
When I arrived at the branch the money counter was shut. I had walked there specially. When I went back I was told he had been on a break. I don't want to deny him a break but you should cover the position or, at the very least, announce in advance when these breaks will be. Very poor service. I am unlikely to use you again
5 september 2026
Svar från Sainsbury's Travel money
Hi Jon,
Thank you for your feedback. We're sorry to hear about your experience. There may be brief closures at quieter times to allow colleagues to take their scheduled breaks. When this happens, a clear sign is displayed showing when the bureau will reopen. We understand this can be frustrating, especially when you've made a special journey, and we're sorry for the inconvenience caused. We appreciate your feedback and will continue to minimise any inconvenience for customers where possible.
Thank you
Sainsbury's Travel money Customer team
Great service
29 augusti 2026
Svar från Sainsbury's Travel money
Hi Neil,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very helpful girl serving.
5 september 2026
Svar från Sainsbury's Travel money
Hi,
We are delighted you had a positive experience with our team. Thank you for your kind words. We're here whenever you need travel money again.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Peter,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Nice easy collection
Nice easy collection, just remember id and payment, staff were polite and happy which always helps
3 september 2026
Svar från Sainsbury's Travel money
Hi Kevin,
We're delighted to hear that you found the collection process easy and that our colleagues were polite and happy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Sainsbury rate the best, only online now unlike before.
Back in the day Thomas Cook offered the best exchanges, M&S and the Post Office for a while then came Sainsburys who in recent years have taken the crown. The best in person with Nectar matched their online rate. But no-more. Only online 4 euro cents more per £ same day. So home and returned for it the next day. I am told new owners, tighter rules. Still recommend but beware.
5 september 2026
Svar från Sainsbury's Travel money
Hi David,
Thank you for your review and for your continued support over the years. We're delighted to hear you'd still recommend us and appreciate your feedback on our exchange rates. We understand your disappointment and are sorry the in store rate wasn't as competitive as you'd hoped. Your comments are valuable and will be shared with the relevant team. We hope to welcome you again soon.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi,
We're happy to hear that your money was ready on time. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Dave,
We're delighted to hear that your collection was quick and easy. Thank you for your positive feedback; we truly appreciate it. We hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online
Ready to collect when requested
I Just objected to having to pay for an envelope.
5 september 2026
Svar från Sainsbury's Travel money
Hi,
We appreciate your positive feedback on our online ordering and collection process. We understand your disappointment with the envelope charge.
The 25p charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
Great communication,quick…
Great communication,quick delivery,staff member was very good
5 september 2026
Svar från Sainsbury's Travel money
Hi Lorraine,
We're delighted to hear that you experienced great communication and quick delivery. We're also pleased that you found our colleague very good. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Felt like i had done something wrong as…
Felt like i had done something wrong as used Saturday then Monday made to look and feel like a criminal
5 september 2026
Svar från Sainsbury's Travel money
Hi Paul,
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling uncomfortable. Our colleagues need to carry out security and verification checks to help protect our customers, but we appreciate that these should always be handled professionally and respectfully. We'll share your comments with the relevant team for review.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and collect very good…
Easy to order and collect very good exchange rate
5 september 2026
Svar från Sainsbury's Travel money
Hi Diane,
We're delighted to hear that you found our ordering and collection process easy, and that you were pleased with our exchange rate. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Fast, efficient service
Easy online reservation of my Euros and quick response to tell me they were ready for collection. Staff were very helpful when picking my money up. Fast, efficient service
29 augusti 2026
Svar från Sainsbury's Travel money
Hi Jason,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The ordering and collection was a very…
The ordering and collection was a very simple process. Very friendly staff upon collection.
5 september 2026
Svar från Sainsbury's Travel money
Hi Sarah,
We're delighted to hear that you found the ordering and collection process simple, and that our colleagues were very friendly during your visit. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
easy cost effective euro purchases at Sainsbury’s
On line ordering easy and staff very friendly on collection at hazel grove
5 september 2026
Svar från Sainsbury's Travel money
Hi,
We're delighted to hear that you found the online ordering process easy and that our colleagues at Hazel Grove were friendly during your collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The young Receptionist was very helpful…
The young Receptionist was very helpful and friendly.
24 augusti 2026
Svar från Sainsbury's Travel money
Hi Jacqueline,
We're delighted to hear that you found our colleague to be very helpful and friendly. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Chasing for feedback before you’ve…
Chasing for feedback before you’ve completed anything
5 september 2026
Svar från Sainsbury's Travel money
Hi Chris,
Thank you for your feedback. We're sorry to hear this was your experience. Customer feedback is important to us, and we understand it can be frustrating to receive a review request before your journey with us feels complete.
We hope everything goes smoothly when you collect your travel money.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Matthew,
We're truly happy to hear our team provided such excellent assistance. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Very fast and efficient very pleased 👍🏻
5 september 2026
Svar från Sainsbury's Travel money
Hi,
We're delighted to hear that you found our service to be very fast and efficient. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
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