I ordered CNY currency online from Sainsbury Travel Money and the process was simple with my nectar card. The exchange rate was good. At the same time, I received notes in different denomination that... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered online easy to use website, explained everything, order was very quick within hours(euros) went to collection point very helpful lady served us, she explained the buyback process which we did,... Se mer
Företaget har svarat
We were informed by phone that our local Sainsburys was unfortunately closed to a power outage. We also received a couple of updates on the availability of the store. Finally receiving a final call l... Se mer
Företaget har svarat
Easy to order currency online for collection time to suit. I'm a Nectar customer so get a slightly better rate, although it could be better. I choose collection from my local Sainsburys, where I can p... Se mer
Företagsinformation
Om Sainsbury's Travel money
Skrivet av företaget
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Kontaktuppgifter
15 Galena Road, W6 0LT, London, Storbritannien
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Sainsbury's Travel money
Hi Jeremy,
We're happy to hear that your online order was ready for you and that we could assist you quickly with your euros.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Tina,
We're delighted to hear that you found the process of adding funds to be so straightforward. We appreciate you sharing your positive experience with us.
Thank you,
Sainsbury's Travel money Customer team
Speedy currency exchange
Speedy response and website straightforward.
Nectar option waste of time - saved £1 !!
31 augusti 2026
Svar från Sainsbury's Travel money
HI Brian,
Thank you for taking the time to leave a review. We're delighted to hear you found our website straightforward to use and received a speedy response. We appreciate your feedback on the Nectar rate option too. While even small savings can add up, we understand it may not always feel significant.
Thank you,
Sainsbury's Travel money Customer team
easy to arrange and easy to pick up
easy to arrange and easy to pick up - no fuss, staff were really helpful too
23 augusti 2026
Svar från Sainsbury's Travel money
Hi Paul,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Michael,
We're delighted to hear that your delivery to the local store was fast and that you received a competitive exchange rate. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
I ordered the currency the day before
I ordered the currency the day before. It was available to collect the next morning. Very efficient service.
24 augusti 2026
Svar från Sainsbury's Travel money
Hi Bernadette,
We're delighted to hear that you found our service efficient and that your currency was ready for collection so quickly the next morning. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The staff were friendly and accommodating.
The staff were friendly and accommodating. My money was ready for me and the whole process was efficient and easy. I did not have to queue.
30 augusti 2026
Svar från Sainsbury's Travel money
Hi,
We're delighted to hear that our colleagues were friendly and accommodating, and that the process was efficient and easy for you. We're also pleased you didn't have to queue.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi,
Thank you for your feedback. We appreciate your suggestion and understand the benefit of having collection available at more locations. We're always reviewing how we can make our services more convenient for customers, and we'll share your comments with the relevant team.
Thank you
Sainsbury's Travel money Customer team
No fuss travel money.
31 augusti 2026
Svar från Sainsbury's Travel money
Hi Sam,
We're delighted to hear that you found our travel money service straightforward and efficient. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Order came through quickly
Order came through quickly. Staff member I dealt with was very friendly and efficient and very helpful.
30 augusti 2026
Svar från Sainsbury's Travel money
Hi Susan,
We're delighted to hear that your order came through quickly and that our colleague was very friendly, efficient, and helpful.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and very prompt with…
Easy to order and very prompt with delivery to the shop.
30 augusti 2026
Svar från Sainsbury's Travel money
Hi,
We're delighted to hear that you found the ordering process easy and that your delivery to the shop was prompt. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Main problem was after receiving an e…
Main problem was after receiving an e mail telling me the currency was ready I drove 7 miles to be confronted with a sign that said position closed with no indication of a reopening time. I left a VM but got no response. Eventually I returned the next day. Oh and Customer services at Sainsburys told me it was nothing to do with them even though it is clearly a product under the “Sainsburys” label.
23 augusti 2026
Svar från Sainsbury's Travel money
Hi John,
Thank you for taking the time to share your feedback. We're sorry to hear about the inconvenience you experienced when collecting your order. We understand how frustrating it must have been to travel to the bureau after receiving confirmation that your currency was ready, only to find it unexpectedly closed. There may be brief closures at quieter times to allow colleagues to take their scheduled breaks. We're also sorry that nobody replied to your voicemail, this is not the service we aim to provide.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Simon,
We're delighted to hear you experienced quick service, good rates, and a simple collection process. We appreciate your positive feedback and hope to assist you again.
Thank you,
Sainsbury's Travel money Customer team
Fast friendly professional service
12 augusti 2026
Svar från Sainsbury's Travel money
Hi Lynne,
We're delighted to hear you experienced fast, friendly, and professional service. We appreciate your positive feedback and hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Easy to use online ordering
Easy to use online ordering. Staff were quick and efficient.
30 augusti 2026
Svar från Sainsbury's Travel money
HI Anne,
We're delighted to hear that you found our online ordering process easy to use and that our colleagues were quick and efficient. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Excellent communication and fast…
Excellent communication and fast delivery . Very friendly staff
30 augusti 2026
Svar från Sainsbury's Travel money
Hi Renate,
We're delighted to hear that you experienced excellent communication, fast delivery, and found our colleagues to be very friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Graeme,
We're so happy to hear that our service met your expectations and that you had a positive experience with us. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
It was a great experience ordering my…
It was a great experience ordering my currency from you and don’t think you could do anything to make it better,in my experience it was spot on
23 augusti 2026
Svar från Sainsbury's Travel money
Hi,
We are so happy to hear you had such a great experience ordering your currency from us. Your positive feedback truly means a lot to our team.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Fiona,
We're delighted to hear you experienced quick, efficient service and found our rates competitive. We appreciate your positive feedback and hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.