It's a scam. They don't disclose that you can't choose which tower you want to visit, and when you try to get your money back, they just refer you to their terms and conditions. Please stay away from... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Diese Webseite täuscht (über Graphiksymbol und den Namen der Webseite) vor, die Original-Webseite der Sagrada-Familia für den Online Ticketkauf zu sein. Eine Kontaktadresse und das Impressum entsprech... Se mer
Esperienza pessima. Fatto 2 tagliandi (totale 76 euro) per il 20 giugno 2023 hai miei genitori ,premetto che la pagina non c'è l'opzione italiano,stampando i biglietti mi sono accorto che c'era l... Se mer
Monumento fantastico, nulla da dire. Non siamo stati contenti del trattamento dell'agenzia che ha rilasciato i biglietti: con 38€ ci aspettavamo di salire sulla torre, ma così non è stato. Praticament... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
Barcelona, Spanien
- support@sagradafamilia-tickets.com
- sagradafamilia-tickets.com
1,6
Mycket dålig
684 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Refuse to change the time in tickets due to serious reason
I had problems with my flight to Barcelona and managed to came to Sagrada Familia the day I had my tickets, but later (not at 12 o’clock but apparently at 16-17 o’clock), and I was refused to come inside.
Previously I messaged to support team with the request to change the time in my tickets but I was refused. So I just paid almost 100€ and had no chance to see the inside beauty of sagrada familia. I was really upset about this thing and about unpleasant incident with my flight :(
10 januari 2023
Svar från Sagrada Família Tickets
First of all, we are sorry to hear about your bad experience with the entry to the Sagrada Familia.
Unfortunately, visiting hours are very strict to guarantee the best possible experience for the visitors. Because of this, The Sagrada Familia has a very low tolerance for late entries. However, our team will handle this review to improve our guidelines regarding the visit to the church.
We apologize again for any inconvenience this caused you. Also, we remain at your disposal through the following email address: support@sagradafamilia-tickets.com
Thank you for bringing this to our attention!
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
We are currently selling tickets to visit the towers. Please let us know why you were unable to visit them by sending an email to support@sagradafamilia-tickets.com.
Thanks for bringing this to our attention!
Received usual tickets for 56 euros and…
Received usual tickets for 56 euros and was charged 76!!!! No explanations in their terms&conditions , tickets were not delivered on time, support is useless.
13 januari 2023
Omdöme utan inbjudan
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Very rude security staff especially a…
Very rude security staff especially a woman who refused to give her name. Ruined the experience.
14 januari 2023
Svar från Sagrada Família Tickets
We are very sorry to know that your experience at the Sagrada Familia was not good as expected. However, from sagradafamilia-tickets.com we try to do our best to give the best possible experience.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thanks for your feedback!
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Very easy to use.
14 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Easy booking process !
13 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
The correct price are 52€
The correct price are 52€
This organization are .....finally pay 76€!!!!
12 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Attention, c'est du vol !
Attention ! Ce site de vente est à éviter. Alors que nous sommes arrivés parfaitement à l'heure pour la visite, nous n'avons eu que 15 minutes de visite à l'extérieur et ensuite, l'entrée dans la basilique nous a été refusée car ce jour-là, les visites s'arrêtaient à 14h ! Bien entendu, lors de l'achat des billets, ce détail essentiel ne nous avait pas été indiqué. Bilan 76€ de perdus ! Belle arnaque. Et toute réclamation est vaine. Mon conseil : éviter ce site qui, en plus, pratique des prix plus élevés que le site officiel.
Suite à contact avec le Support de ce site de vente, ce dernier n'a pas traité ma demande de remboursement sous le prétexte fallacieux que le site de vente que j'ai utilisé n'est pas le site vers lequel j'ai adressé ma réclamation (sagradafamilia-tickets), ce qui est faux. En plus ils sont de mauvaise foi !
6 januari 2023
Omdöme utan inbjudan
Svar från Sagrada Família Tickets
First of all, we are sorry to hear about your bad experience with the entry to the Sagrada Familia.
Unfortunately, visiting hours are very strict to guarantee the best possible experience for the visitors. Because of this, The Sagrada Familia has a very low tolerance for late entries. However, our team will handle this review to improve our guidelines regarding the visit to the church.
We apologize again for any inconvenience this caused you. Also, we remain at your disposal through the following email address: support@sagradafamilia-tickets.com
Thank you for bringing this to our attention!
MY FAVORITE CATHEDRAL. This is the 4th time that I visit the…
This is the 4th time that I visit the basilica and every time I see it more beautiful. The permanent exhibition that explains Gaudi's work is very good.
It is my favorite cathedral. ❤️
23 december 2022
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Svar från Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
Fraud!!
Fraud!!! I paid 100€for the entrance and visiting the tower. They sent me general tickets for 52€. Nobody reachable. Support doesn't answer! No reaction in the customer chat. “We’re currently offline” no response to my emails.
On top…finally one response- we aren’t sell
Tickets at the moment for the towers” but they took my money and you could buy the tickets in the website. Just lying and lying…don’t buy anything on this webpage
Answer: You can see cleary on the screenshot I sent to you that there was an option to buy a ticket for the normal entry and the towers. How else could I buy the ticket from them on their website? There was no answer from them for days. Our beautiful planned visit to the Sagrada was ruined for us.
At least 5 days you finally sent me the money back. Absolutely no go:-((
12 januari 2023
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
I had the worst relationship with this…
I had the worst relationship with this website, I purchased my ticket with them, and when I arrived at the Sagrada Familia entrance I was not allowed to enter because I was 15min late. I tried to get in contact with the website and they don't reply, I spend 3hrs waiting for an email or a response... so frustrating when they say that they have 24h support and you have no answer from them.
Be careful when you book your ticket on this website, make sure of your visit time!
What a bad experience!
11 januari 2023
Svar från Sagrada Família Tickets
First of all, we are sorry to hear about your bad experience with the entry to the Sagrada Familia.
Unfortunately, visiting hours are very strict to guarantee the best possible experience for the visitors. Because of this, The Sagrada Familia has a very low tolerance for late entries. However, our team will handle this review to improve our guidelines regarding the visit to the church.
We apologize again for any inconvenience this caused you. Also, we remain at your disposal through the following email address: support@sagradafamilia-tickets.com
Thank you for bringing this to our attention!
Entradas un 40% más caras que en la…
Entradas un 40% más caras que en la página oficial.
En la web informan, en letra muy pequeña y al final de la misma, que no son la web oficial y que son más caros.
No aplican descuentos por jóvenes y jubilados.
He adquirido tres entradas: 114 euros.
En la pagina oficial habrían sido 71 euros.
10 januari 2023
Svar från Sagrada Família Tickets
En primer lugar, agradecemos mucho su comentario, y sentimos mucho saber que su experiencia con sagradafamilia-tickets.com no ha sido como se esperaba.
Sin embargo, nos gustaría detallar que nuestros Términos y Condiciones, que deben ser leídos y aceptados por el usuario para finalizar la compra, establecen el funcionamiento de las tarifas.
El servicio que se ofrece no es la venta o reventa de entradas a la Sagrada Familia, sino que consiste en su adquisición mediante el correspondiente mandato voluntario, expreso, especial y remunerado del usuario. La diferencia entre el precio oficial y el nuestro se basa en el valor añadido que aportamos, que se basa fundamentalmente en la prestación de un servicio personalizado durante todo el proceso, la corrección de errores en su tramitación y la atención específica al cliente.
Quedamos a su disposición a través de la siguiente dirección de correo electrónico: support@sagradafamilia-tickets.com para cualquier consulta que desee realizar.
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
No me llego mi tik para entrar
10 januari 2023
Svar från Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
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