It's a scam. They don't disclose that you can't choose which tower you want to visit, and when you try to get your money back, they just refer you to their terms and conditions. Please stay away from... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Diese Webseite täuscht (über Graphiksymbol und den Namen der Webseite) vor, die Original-Webseite der Sagrada-Familia für den Online Ticketkauf zu sein. Eine Kontaktadresse und das Impressum entsprech... Se mer
Esperienza pessima. Fatto 2 tagliandi (totale 76 euro) per il 20 giugno 2023 hai miei genitori ,premetto che la pagina non c'è l'opzione italiano,stampando i biglietti mi sono accorto che c'era l... Se mer
Monumento fantastico, nulla da dire. Non siamo stati contenti del trattamento dell'agenzia che ha rilasciato i biglietti: con 38€ ci aspettavamo di salire sulla torre, ma così non è stato. Praticament... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
Barcelona, Spanien
- support@sagradafamilia-tickets.com
- sagradafamilia-tickets.com
1,6
Mycket dålig
684 omdömen
Ingen aktuell inbjudningshistorik
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Scam
Bought a ticket and paid in full. Didn't receive a ticket. Customer service doesn't respond.
21 januari 2023
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Frustrating time and steal
I thought I was buying official tickets and I didn’t receive the confirmation email with the tickets. I asked around the Sagrada wether someone could find it with order number but nobody could and there was no physical stand for this company. I ended up getting an email saying there were no tickets available for that time slot but nothing about being reimbursed.
Also the price is 8€ more than normal entries. A real fraud
22 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the top of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for bringing this to our attention!
The place is fantastic but I've found…
The place is fantastic but I've found the price really expensive. The audio guide is ok but not so interesting, it describes what we can see. And not so good for children. I was disapointed that we had to pay more to get to the towers. This is very expensive for a family. Only rich people can get access to wonderfull monuments and culture ?
14 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Must visit in Barcelona
If you are in Barcelona, please don’t hesitate to visit Sagrada Familia! It’s a breathtaking place and you will be captivated by the beauty of this place !
15 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Price diferences between bill and credit card
Price diferences between the bill and the charge at my credit card
20 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Hi there the option to buy tickets…
Hi there the option to buy tickets online in languages other than Spanish would be a great improvement. On-site the staff were fantastic.
16 januari 2023
Svar från Sagrada Família Tickets
Hello,
First of all, we really appreciate your feedback, and we are sorry to hear that your experience with sagradafamilia-tickets.com was not as good as expected. However, we are trying our best to give you the best possible service.
Our website is currently in 4 languages, so you can choose the language of your choice.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thanks!
Everything was clear and easy except…
Everything was clear and easy except one problem… payment crashed the site, so was a bit nervous that I might be charged twice🤞. Regardless, very excited to tour again!! :) been a few years.
22 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Biglietti lampo
Buona esperienza per acquisto dei biglietti. Facile nell'utilizzo, e pagamento rapido.
13 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Horrible experiencia, cuidado!! - Horrible experience, beware!!
Compré dos tickets con acceso a las torres para hoy 22/01/23 11:15. Al comprar las entradas me llegó el aviso del cobro y los tickets llegarían en otro mail pero nunca llegaron. Envié un mail a la empresa por la incidencia (no respondieron). Fui al horario de la cita y allí compruebo que no es el sitio oficial de venta de entradas. Contacto nuevamente por mail dos veces en 10 minutos y allí obtengo respuesta, me informan que las entradas de las 11:15 están todas vendidas y que recién tienen disponible para las 14:00 de ese día, pero con visita solo a una de las torres. No lo recomiendo, mucho cuidado!
I bought two tickets with access to the towers for today 01/22/23 11:15. When I bought the tickets, I received the payment notice and the tickets would arrive in another email but they never arrived. I sent an email to the company for the incident (they did not respond). I went to the appointment time and there I check that it is not the official ticket sales site. I contacted again by email twice in 10 minutes and there I get an answer, they inform me that the tickets for 11:15 are all sold and that they are only available for 2:00 p.m. of that day, but with a visit to only one of the towers . I do not recommend it, be very careful!
21 januari 2023
Svar från Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
Les billets sont beaucoup plus chers ici
J'ai payé chez vous 38€ par billet pour la sagrada familia au lieu de 26€ qui est le vrai prx du billet . Pouvez vous m'expliquer pour quoi cette différence ?
22 januari 2023
Svar från Sagrada Família Tickets
Tout d'abord, nous apprécions votre commentaire et nous sommes désolés de savoir que votre expérience avec sagradafamilia-tickets.com n'a pas été aussi bonne que prévu.
Cependant, nous tenons à préciser que nos conditions générales, qui doivent être lues et acceptées par l'utilisateur pour finaliser l'achat, précisent le fonctionnement des frais.
Le service offert n'est pas la vente ou la revente de billets pour la Sagrada Familia, mais consiste en leur acquisition à travers le mandat correspondant volontaire, exprès, spécial et rémunéré de l'utilisateur. La différence entre le prix officiel et le nôtre est basée sur la valeur ajoutée que nous apportons, qui repose sur la prestation d'un service personnalisé tout au long du processus, la correction d'erreurs dans son traitement et un service clientèle spécifique.
Nous restons à votre disposition à travers l'adresse électronique suivante : support@sagradafamilia-tickets.com pour toute demande de renseignements.
Your selling is a fake
Your selling is a fake. We scheduled for 2 tickets and immediately after being booked a mail said there's no space. There are no refunds a available. A 2nd mail said for a possible re schedule but there's no answer after my reply. A total fake selling
21 januari 2023
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Horarios en la página web son falsos
Compre boletos en un horario de la página y después me avisan que esos horarios no están disponibles y me mandan 2 horas después.
Porque dejan horarios abiertos que no existen?
Juegan con el tiempo de las personas, si venimos de turismo pero no pueden ustedes jugar y disponer del mismo.
Quiero mi reembolso y los voy a calificar mal en Internet
21 januari 2023
Svar från Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
I did not receive tickets
19 januari 2023
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
No me han llegado los boletos y tengo…
No me han llegado los boletos y tengo que entrar en 7 minutos
20 januari 2023
Svar från Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
Muy mala experiencia nunca llegó la…
Muy mala experiencia nunca llegó la entrada, me hacen venir a la hora que corresponde la visita y pierdo la entrada ya que nunca fue enviado el ticket
20 januari 2023
Svar från Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
Was charged twice as their online…
Was charged twice as their online booking is not good. When I raised the issue with them they denied I had purchased the ticket through their website despite screen shots proving I had. Had to raise a dispute with my credit card company. Very unhelpful customer service.
13 januari 2023
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
I have note received my tickets
20 januari 2023
Svar från Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Tutto bello ordinato pulito e da…
Tutto bello ordinato pulito e da rimanere a bocca aperta
17 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Leader time to get thé tickets
19 januari 2023
Svar från Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
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