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Lewis little spent time with me without any pressure for a certain account. He understood my illness and was veryt considerate towards it

Friendly and helpful explained everything clearly

We are a small club and opened a Community Saver Account with Saffron. When we needed to change signatories it was all done and dusted the same day. It was really easy to speak to a human, and all very pleasant and efficient. Thank you Sarah for your help. How refreshing to deal with a financial institution that is actually interested in talking to, and sorting customer problems quickly and easily.

lewis made us very welcome , listen to what we needed and with his help found the products we wanted, we will continue use the sevices of this branch and excellent staff

Possibly the most amateurish organisation I've had the misfortune to deal with. My late brother had money invested with them and their customer service has been appalling e.g asking me to go into a branch when they were aware I lived 250 miles away, asking me to send documents without providing an address, asking me to complete a form that needed me to know the balance but refusing to let me know the balance without completion of the form! The sum invested was relatively low but, unlike other building societies I dealt with, they refused to release the funds without probate. Their rigid processes are not at all customer friendly.

28/01/26: Probate was just one of the issues and you said you wouldn't be reviewing your other processes. As I promised, a complaint has now been lodged with the Ombudsman.

I have no branches close to me and when the online banking said go to branch or call customer services I was filled with dread from other banks I have dealt with. Alasdair was friendly efficient, professional and incredibly patient and understanding. It was getting close to them closing and I didn’t feel at all rushed. I battled to get my account online for ages but he made it all so easy and even waited on the phone until I was up and running. If all their agents are as good then I can’t recommend Saffon enough!

Emily was very informative and friendly. She went through the various options clearly and we were very comfortable with the conversation and impressed with her knowledge of the products.

i had a meeting with emily in the saffron walden branch today to discuss my savings options.i can honestly say what a truly lovely experience, emily was courteous, efficient, welcoming, warm, kind and thoroughly professional and she really listened so a really refreshing individual who i would highly recommend and thank you

Had a grey haired surfer problem with the app. Sent a message. Staff member Alasdair came back pronto with the solution. All resolved quickly.

I spoke to Kim in retentions. I asked her a range of questions and concerns. She was absolutely amazing, brilliant knowledge, advice help and support. Provided amazing customer service and was extremely patient helpful and supportive. Would highly recommend.

Staff at the Saffron branch could not have been more friendly and helpful dealing with my recent account change.
Cannot recommend highly enough

Thanks Russell for your assistance with our company accounts. Great to know there's someone at the end of the phone to help out.

Recently I had the pleasure of speaking to Kyle. A very amiable and helpful gentleman at Saffron Building Society.

I gave him my requirements to do with my savings account, and he quickly saw to my request. He was polite, efficient and professional. As are all staff at the Bishops Stortford branch.

I wish Kyle and all the staff a very Happy Christmas.

Kyle was a great help in a very stressful situation

What a joy to find humans that care. being "mature" ( or old in old speak) banks can be intimidating & unhelpful whereas the Saffron were understanding and friendly and made opening an account es easy as they are allowed to legally ! They pay a good rate of interest and cant be faulted. Russell Smith was amazing helping me open my business account and now Iwill open a private one as well. BTW - IF you know any charities they do an amazingly great account for charity to make a good interest on their savings !

I had forgotten about the email I received regarding reinvestment for an ISA so to receive a phone call about renewal was magnificent. Thank you so much. I'm staying with you forever.

Helpful staff. Good interest rate for our community savings account.

Sophia dealt with my phone call in an extremely friendly and professional manner. She was helpful without being patronising and solved a longstanding problem with ease. An asset to your organisation!

Celia

Saffron Building Society you should celebrate your achievements - you’ve got unparalleled customer service systems in place that the majority of other companies could learn lessons from ….. my issue this morning was resolved professionally, quickly and without any ‘can’t do’s’ by Abbie Mead.
Thanks Abbie you were exemplary this morning