It’s really important that the packages are on sent on same day delivery . It took 2days for DPD to finally deliver the meat . The Ice packs had completely defrosted . The packaging was soggy , the... Se mer
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Det här tycker kunderna
Saffron Alley has been our go-to provider for getting premium halal meat. The quality of their steaks, especially their wagyu, is to die for I also want to highlight that we faced a slight issue wi... Se mer
Ordered the steak 'fine dining box' and wanted it delivered a day earlier than i selected on the website and they were very kind and arranged an earlier delivery, this saving me from much domestic gri... Se mer
Ordered for the first time! Beautiful corn fed chicken and chicken breast in time for Eid. Great service, safely and hygienically packaged, fresh and great Communication throughout the ordering and d... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.
Kontaktuppgifter
Reading, Storbritannien
- info@saffronalley.com
- saffronalley.com
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely thrilled with all bones…
Absolutely thrilled with all bones ordeted. Quick clear delivery info I will be ordering again highly recommend this company.
19 maj 2026
Omdöme utan inbjudan
Best Quality Meat
Fresh meat. Great quality. It tasted great. Nicely packed and delivered within 2 days via DPD.
19 april 2026
Omdöme utan inbjudan
Amazing quality
Amazing quality. So far, very pleased. I ordered the duck and corn fed chicken and a few drumsticks. What persuaded me to pay the extra is knowing that the animals were well cared for and fed good stuff in accordance with halal requirements which make's animal well being very important. They had freedom to roam around. The taste is different and I had a great service.
1 maj 2026
Omdöme utan inbjudan
The most delicious meat i have ever…
The most delicious meat i have ever eaten. Clean,fresh and delicious. great delivery options and choices available, easily the best meat delivery company around, i wish i discovered them earlier.
15 maj 2026
Omdöme utan inbjudan
Lovely fresh meat & chicken
Lovely fresh meat & chicken. The steak cuts are great. Thank you
8 maj 2026
Omdöme utan inbjudan
Great meat and service.
7 maj 2026
Omdöme utan inbjudan
I didn’t like the order came 1 day late…
I didn’t like the order came 1 day late and had doubt on the meats whether it was safe to eat or not. It did have a smell but the staff at saffron alley said the meats usually will last around 50 hours during transit.
7 maj 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Hi,
We’re truly sorry to hear about your experience and that your order arrived later than expected. We completely understand how concerning it must have felt to have doubts about the freshness and safety of the meat, and we sincerely apologise for the worry this caused you.
At Saffron Alley, we take product quality and customer trust very seriously. While our team advised that the meats are packaged to remain safe during transit for up to 50 hours, we never want any customer to feel uncertain about what they’ve received.
To help us investigate this further and ensure we resolve the matter properly, could you please share your order reference number and any additional details about the items you received? This will allow us to look into what happened with your delivery and reach out to you directly with the right resolution.
Thank you for bringing this to our attention. Your feedback helps us improve and ensures we can prevent similar issues in the future.
Kind regards,
The Saffron Alley Team
Great quality as always
4 maj 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Customer,
Thank you for your continued support and for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with the quality as always.
Warm regards,
Team Saffron Alley🧡
Real quality produce delivered to the…
Real quality produce delivered to the door. On top of it all, great customer service, I must mention a Christopher David who dealt with my query diligently , it was impressive to see a prompt response to the issue that ended positively. Really appreciated the work ethic here. And the products definitely outstanding. Thanks to the team keep up the great work :)
30 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Ansa,
Thank you so much for your thoughtful review. We're really pleased to hear that you were happy with both the quality of our products and the support you received. Christopher David will be especially glad to know his prompt help made a positive difference. Your kind words mean a lot to our team.
Kind regards,
Team Saffron Alley🧡
Very positive experience and highly recommend company
I recently had an issue with one of my orders, but I have to say the way it was handled completely reassured me about this company.
The customer service team responded quickly and professionally, and I was offered a replacement without any hassle while the issue is being investigated by their quality control team. A special thank you to Nazeem, who was extremely helpful, understanding, and efficient throughout the process! it really made a difference.
Overall, I’m very happy with the experience and the way customer care was handled. I’ll definitely be ordering again and would recommend them based on their excellent service.
29 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Mohamed,
Thank you for sharing your experience with us. We're very pleased to hear that our team was able to reassure you and resolve the matter quickly and professionally. Nazeem will be truly touched by your special mention, and we're glad his support made a real difference. We look forward to welcoming you back!
Warm regards,
Team Saffron Alley🧡
The customer service at Safforn Alley…
The customer service at Safforn Alley is beyond great! Christopher David was ever so helpful he Rescheduled my delivery and was very prompt in responding, I was very happy with the help I received. Definitely recommend ordering from them as the meat is totally amazing, and customer service is 10/10
27 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Samina,
Thank you for your wonderful review and recommendation. We're delighted to hear that Christopher David was able to assist you promptly with your delivery and that you enjoyed both our service and the quality of the meat. Your kind feedback means a great deal to us.
Kind regards,
Team Saffron Alley🧡
Full packer Brisket (10kg+)
Ordered a full packer Brisket (10kg+), beautifully packaged eith ice-packs and super-fast delivery got it just in time for the eater weekend. Did a 24hour smoke, and the end results were exceptional !!
Good quality beef, highly recommended !!
2 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Ali,
Thank you for your fantastic feedback. We're so glad to hear the brisket arrived well packed and in time for the Easter weekend, and even happier that the final result was exceptional after your 24-hour smoke. We truly appreciate your recommendation.
Warm regards,
Team Saffron Alley🧡
Svar från Saffron Alley
Dear Customer,
Thank you for your review. We're so pleased to know you were happy with the quality of the meat. We appreciate your support and look forward to serving you again.
Kind regards,
Team Saffron Alley🧡
Going back to what’s real and getting back to basics.
Highly recommended. Naturally, the cost is higher due to various factors, but if you can afford it, or even just some of the items, Saffron Alley products are well worth trying.
Investing in a clean-eating diet and nutrient-dense foods is always an excellent choice.
8 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Jose,
Thank you for your thoughtful review and recommendation. We're pleased to hear that you value the quality and nutritional benefits of our products. It means a lot to us that you see Saffron Alley as part of a clean-eating lifestyle.
Warm regards,
Team Saffron Alley🧡
Svar från Saffron Alley
Dear Mrs Ali,
Thank you for your lovely feedback. We're delighted to know you had a great experience with us. Your support is truly appreciated.
Kind regards,
Team Saffron Alley🧡
Great company
Website is very easy to navigate, meat was very tasty and my order came on time.
Really enjoyed the chicken meat ,I felt the flavour was rich had it had a nice texture.
Packaging was done well ,easy to store and was delivered chilled.
2 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Asma,
Thank you for your kind review. We're pleased to hear that you found the website easy to use and enjoyed the taste, texture, and freshness of the chicken. It's also great to know that the packaging and chilled delivery met your expectations.
Warm regards,
Team Saffron Alley🧡
Value and Health 100%
Easy to order
Transparent videos showing us how the animals are kept
Excellent value for money as it felt like Organic chicken for normal prices
17 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Mr Adham Khan,
Thank you for your wonderful feedback. We're glad to hear that you found the ordering process easy and appreciated the transparency we aim to provide. It's especially rewarding to know you felt the chicken offered both value and quality.
Kind regards,
Team Saffron Alley🧡
I had ordered the Steak box
I had ordered the Steak box. We had 4 cuts of steak. They were very good sizes and it was so tasty. We cooked it for our anniversary and it was amazing. So much better than the restaurants and we loved having it in the comfort of our home.
15 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear Shelina,
Thank you for your lovely review. We're so delighted to hear that you enjoyed the Steak Box and that it helped make your anniversary meal so special. It means a lot to know the experience exceeded restaurant standards for you.
Warm regards,
Team Saffron Alley🧡
Great all round
Delivery was on time in a chilled box. Meat was in packages that you can freeze all labelled which is great.
Tatsewise,nice and tender we have had chicken thighs and mince so far with other meat in the freezer to try. I have ordered twice,yes its dearer but you are paying for the quality and no hormones for me is a major one especially my children. Will be repurchasing I would say order in bulk to save on delivery charges.
14 april 2026
Omdöme utan inbjudan
Svar från Saffron Alley
Dear SG,
Thank you for your detailed and thoughtful review. We're pleased to hear that your delivery arrived on time, the packaging was convenient, and the meat quality met your expectations. We truly appreciate your trust in choosing better-quality food for your family.
Kind regards,
Team Saffron Alley🧡
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