Rydeu Omdömen 158

Can’t fault the company.Picked up on time by two different drivers.They were polite and welcoming.Reasonable priced as well 👍

Very friendly and polite driver. Went out of his way to assist me and as my first time in Malaga he pointed out various buildings etc. He received a phonecall and asked if it waa ok to answer it.

Excellent service, great communication from the company and driver. Highly recommend using Rydeu

Excellent experience. Our early arrival wasn’t an issue—customer service immediately organized another driver. Fast, smooth, reliable. Truly impressive provider.

Ho prenotato il transfer dall'hotel all'aeroporto tramite Get Your Guide, fornito tutti i dettagli l'autista era già davanti la porta con 10 minuti d'anticipo. Un bellissimo van Mercedes per 7 persone incluso rialzo bambini. L'autista molto molto garbato, abbiamo anche scambiato qualche parola. Tutto perfetto, se andate a Vienna o comunque in Austria potete benissimo affidarvi a loro!

In Rotterdam the driver arranged with Rydeau did not show up and had to call customer support to send another driver. My brother already paid the amount in full and did not get a refund. I gave Rydeau another chance and booked a transfer in Barcelona. Same thing happened the driver did not show up at the airport. Had to call customer support and a third taxi finally showed up. The pick up was so delayed. This caused us so much inconvenience and even had to pay more. It is a good thing that I chose to pay the downpayment only and the balance upon pick up. Then again with our arranged transfer the following day to go to the port the driver sent a message that he will be late which would mean that we would be late for our required check in for the cruise. Again I have to call customer support who sent another driver. They have excellent customer support. However, all these inconveniences and stress are not needed for what is supposedly a relaxing vacation. I will no longer use their service and will not recommend them.

I booked and paid over $200 for a private airport transfer through Viator with Rydeu from Munich Airport (MUC) to our hotel, approximately 45 minutes away. Unfortunately, the experience was very disappointing.
The driver did not arrive at the scheduled pickup time, and I had to call him myself. He initially said he was five minutes away, but after waiting another 20 minutes, he stopped answering calls. I also tried contacting the company representative, Inna, but received no response. The driver finally arrived about 30 minutes late.
Once he arrived, I was then told we would need to share the ride with other passengers or wait an additional hour for a private vehicle. This made no sense since I had already paid a premium price specifically for a private transfer. We accepted the shared ride to avoid waiting even longer, but that is not the service that was purchased.
I later requested a reasonable 50% refund due to the late pickup and failure to provide the private vehicle promised. Since then, the company has completely ignored my messages.
Very poor communication, failure to deliver the service advertised, and no customer support afterward. I would strongly recommend others think twice before booking with this provider.

Great communication. Punctual and friendly.

Very bad. Despite prepayment, the driver asked for a higher price. The driver wasn't waiting for us at the airport. We had to call several times. Very poor English. Dangerous driving. Old car. I don't recommend it.

They were prompt in responding to my requests for a transfer in Bergen Norway and also courteous and helpful. I would highly recommend.

It was very simple to book through the app. Communication from the driver was excellent on the day prior to the booked journey. My driver arrived a few minutes early at the agreed meeting point. The driver was very friendly and polite, and his car was very clean and comfortable. An enyoyable journey to the airport. Thank you!

Thank you very much to Mr.Saeed who was amazing and did everything to take me to the airport on time.
I've made a mistake booking return ride by putting the wrong month!!!
It was very stressful situation.
Thank you so much mr. Saeed for being so kind and flexibe.
Thank you very much ♥️

The driver had done a great effort to catch our flight from another airport.

well organised
on time
very polite
5 thumbs up

Abzocke! Unflexibel, kassieren bei Verspätung,trotz Info über Verspätung 6 Std vorher, fordern zusätzliches Geld, verweigern Rückzahlung, obwohl storniert wurde, der Service nicht in Anspruch genommen wurde und lassen einne dann mitten in der Nacht stehen.
Abzocke,Unflexibel, Gewissenlos

No client protection, drivers are scammers that do not come on time and pretend they did. Support covers for their drivers and do not refund the money.

The driver was on time both ways and very courteous. he offered us bottled water both ways too. The car was large, spacious and comfortable.

I ordered a ride to Malaga airport on October 15, 2025 at 4:00 am and paid a deposit. I received a confirmation of the order and information about the driver. When the taxi did not arrive at the appointed time, I tried to call the driver, but the phone was unavailable. In a time crunch, we had to look for alternative transportation. The Uber driver arrived within a few minutes and took us to the airport for a third of the price. It's a shame you can't give zero stars

Driver spoke excellent English and went our his way for us