Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an... Se mer
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Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... Se mer
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Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
RunBuds make wireless earphones, specifically for running!
Kontaktuppgifter
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Storbritannien
- support@runbuds.co.uk
- runbuds.co.uk
4,6
Utmärkt
164 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product and service
Super happy with these earphones and the service received! The product and sound quality is excellent value for the price, long battery life and they do actually stay in your ears when running :) The team were also really quick to respond and kind to send me some replacement ear bud tips when I stupidly lost the previous ones (they do provide spares with the original purchase too). Really happy to recommend this great product and service.
5 september 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Jacky,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones and had a good experience with our customer care :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
DO NOT USE. BAD CUSTOMER SERVICE
Hi #runpods thanks for NOT giving me a refund even though I ordered on the 6/9/22 and still haven't received my item. Because it's passed your 14 day refund. Even though you emailed me saying your courier let you down and your happy to using another. where's my money.
Don't us them.
27 september 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Andrew,
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience with us fell short of your expectations. We take all feedback seriously and will work to address the issue.
Unfortunately, Evri had a delay in the shipment. However, we were willing for you to still send your order back for a full refund. However, we did not hear anything back from you?
We would love the opportunity to make it right. Please reach out to us directly at support@runpods.co.uk so we can discuss the issue further.
Thank you again for your feedback.
Kind regards,
The RunPods Team
Refund & exchange …
I have recently ordered new earphones for exercise, the earphones i ordered were runpod airs and they arrived very quickly.
I realised they were the wrong size so i emailed the team about my problem and they suggested i could switch for the runpod minis which was suitable for smaller ears. If i still wasn’t satisfied with the runpod minis they would give me a full refund.
They sent over the new earphones straight away with no hastle, they were also very polite and helpful.
2 september 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Poppy,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Company were very good to deal with and…
Company were very good to deal with and product was better than expected 👌
31 augusti 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Steven,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed your service from us!
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Brilliant service from the Run Pods…
Brilliant service from the Run Pods team. Good set of pink headphones so far and great value for the money and will definitely order again in future.
30 augusti 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Avani,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
SCAM - Must read
I originally ordered from Ryme Audio (previous name before re-brand) in Nov 2021. Fast forward May 2022, the Ryme Pro Sports stop working. I tried to contact them but after some investigating on Companies House, Ryme Audio was dissolved in March 2022. Soon after, I find an identical Instagram page with the same products but under a different name...Run Pods. After contacting Run Pods, they offered me a 'goodwill' discount and refuse to offer me a full refund or replacement. In summary, this is a company which sells sub-par products at inflated prices and uses snazzy marketing to entice a purchase. After several months they rebrand and flog out the same products to avoid refund liability. All info can be found on Companies House.
1 augusti 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Toko,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We deeply regret that your Ryme Pro Sports stopped working, and we acknowledge the frustration you must be feeling.
We want to assure you that we take customer concerns seriously, and we are committed to resolving this issue promptly. We appreciate your diligence in researching our company's status on Companies House and understand the confusion arising from our rebranding process.
To address your concerns, we would like to extend a replacement for your Ryme Pro Sports, with our new RunBuds Pro earphones. We understand the importance of delivering high-quality products and ensuring customer satisfaction. Please contact our customer service team at support@runbuds.co.uk, and we will expedite the resolution process for you.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to rectify the situation.
Best regards,
The RunBuds Team
Superb customer service
I bought a set of Runpods for my partner as a gift. Unfortunately the packaging got a bit crushed in transit and when we opened them up the plastic case had become damaged. The earphones were fine so I sent off an email detailing the issue with the broken case. Within an hour there was a new case on its way to me. This was such a pleasant surprise! Excellent customer service, and the product is good too!
29 juli 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Tom,
Thank you for taking the time to share your experience with our RunPods, and we're delighted to hear that despite the packaging hiccup, you found our customer service to be excellent.
We sincerely apologize for any inconvenience caused by the damaged packaging, and we appreciate your prompt communication about the issue. We're thrilled to have swiftly addressed the matter by sending a new case within an hour. Ensuring our customers' satisfaction is our top priority, and it's rewarding to know that our efforts were a pleasant surprise for you.
We're glad you find our product good, and we're committed to maintaining the quality of both our earphones and customer service. If you ever have further feedback or inquiries, please don't hesitate to reach out.
Thank you for choosing RunBuds, and we hope your partner enjoys their gift!
Warm regards,
The RunBuds Team
Great experience
Great experience, fantastic headphones and the customer service is second to none. Would definitely recommend and they never fall out!
26 juli 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Dr Shahenaz,
Thank you so much for taking the time to share your positive experience with our RunBuds! We're thrilled to hear that you find our headphones fantastic and that our customer service has left a lasting impression. Your recommendation means a lot to us.
We're delighted to know that the headphones stay securely in place during your runs, providing the reliability you deserve. If there's anything else we can do to enhance your experience further, please feel free to reach out.
Thank you for choosing RunBuds, and happy running!
Best regards,
The RunBuds Team
Confidence is restored
I recently bought a pair of runpods & waited for the delivery which never came... 9 days later still nothing so I emailed customer service as there are no phone numbers only an email address which I had to wait a few days for a response ( At this point I thought I was truly scammed)
Customer service replied stating my runpods must of got lost at the delivery office & would send out a new pair for me ( I was just delighted I received a reply at this point)
48hrs later my replaced runpods were delivered in excellent condition & awesome quality to wear & listen too... My star rating went from 1 star too 4 stars.
1 star knocked off due to 'Slow communication' though over all a very happy customer
Thankyou once again for the speedy redelivery 👍
22 juli 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Mark,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
This company have been fantastic
This company have been fantastic, had an issue with Evri on delivery but they promptly sent out another pair through Royal Mail which arrived within a couple days, to the Highlands!
Great product and a gift to my husband for his birthday and he loves them.
Secure and great for running
16 maj 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Stephanie,
Thank you so much for taking the time to share your positive experience with RunBuds! We're thrilled to hear that we could promptly resolve the delivery issue with Evri by sending out another pair through Royal Mail, and that they reached the Highlands so quickly.
It's heartwarming to know that the earphones made for a great birthday gift, and we're delighted to hear that your husband loves them. We always strive to provide secure and high-quality products, especially designed for running.
Your feedback is truly appreciated, and we look forward to serving you with excellence in the future. If there's anything else we can do for you, feel free to let us know.
Happy running!
Best regards,
The RunBuds Team
Great service & product
Great service , delivery , packaging etc .
A present for my daughter , she wears them in the gym & loves them .
6 maj 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Maya,
Thank you so much for taking the time to share your positive experience with RunBuds! We're thrilled to hear that you found our service, delivery, and packaging to your satisfaction.
It's fantastic to know that the earphones made for a great present for your daughter, and she enjoys wearing them in the gym. We strive to deliver products that enhance the overall experience, and it warms our hearts to hear about her satisfaction.
If you ever have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to continuing to provide excellent products and service.
Best regards,
The RunBuds Team
I bay for my self and perfect
I bay for my self and perfect. I'm happy about that.
5 maj 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Mrs Vladislava,
Thank you for choosing RunBuds! We're delighted to hear that you purchased our earphones for yourself and that they've met your expectations. Your happiness is our ultimate goal. If you ever have any feedback or suggestions, feel free to share them with us. We appreciate your support and look forward to continuing to provide you with excellent products.
Best regards,
The RunBuds Team
Cheap But Good Quality…
Really Liked These Earphones They Have Hooks On Them So You Can Headbang To Hearts Content - Sound Qualites Good They Are Loud. Blu Tooth With Facebook And Phones Calls Is Ace. Battery Lives Good The Charging Case Isn't The Best Thing. But Good Enough To Do It's Job And is Perfectly Ok. For It's Money. I Mean What is The Point Paying 500 Pound For Some Booooose When They Can Still Become Last Years Model And........... In A Club Or Nightout You Can Lose Them? Lose These. Just Buy Another Pair Cheaply Also FAST Delivery Too,,,,,,,
5 maj 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Robert,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed your earphones and our affordable prices :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Run pods…
Had run pods bought for me by my daughter
Sound quality is excellent
Fit is good
Lightweight and charge time meets all my needs
Neat case simple to use
Would recommend these pods for jogging and the treadmill
5 maj 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Brian,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones and the sound quality in particular :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Avoid at all costs
Awful - avoid at all costs.
Website looks snazzy and legit but you fight for your goods.
My order was waiting nearly 2 weeks for despatch. I tried contacting the quite frankly useless customer support with no joy. magically as soon as I got PayPal involved for dispute my item was shipped and arrived.
Don't waste your time with this scam shop elsewhere
EDIT - runpods have now been in touch offering a free pair to change this review. Sadly the whole experience means I have no trust left in the brand and will not be accepting or amending positively.
11 april 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Thuddingdrum,
We genuinely appreciate your feedback and apologize for the inconvenience you faced. It's disheartening to hear about the delay and communication challenges you encountered.
We understand your frustration and want to express our sincere apologies for the inconvenience caused. We acknowledge the need for improvement in our customer support responsiveness and order fulfillment process.
Regarding the resolution attempt, we're sorry that the overall experience has left you with a lack of trust in our brand. We genuinely wanted to make amends and offer a free pair as a gesture of goodwill.
While we respect your decision, we hope you'll reconsider in the future. We're committed to learning from this experience and enhancing our services.
If there's anything specific we can do to address your concerns or improve your perception of our brand, please let us know. We value your feedback and take it seriously as we strive to provide a better experience for our customers.
Thank you for bringing this to our attention.
Best regards,
The RunBuds Team
Never received my purchase!
Edit: My RunPods eventually arrived a few days after writing this review. The setup was easy and the sound quality is good. As an apology for the stress of the original order, RunPods sent me a second pair for free. These arrived within a few days of dispatch and are as good as the first pair.
Hopefully the company have sorted themselves out and are now on top of their dispatches and responses to their customers, because their product is actually pretty good!
Original post: I ordered some earphones over 2 weeks ago, they say it only takes 4-7 working days to arrive but I haven’t even had a dispatch notification. I have tried contacting them several times using their “customer support” email address to try and find out where my items are but I’ve had no response. The website looks legitimate but when I went to find them elsewhere on the internet it’s like they don’t exist!? I feel cheated and stupid for buying from a company without fully looking into them first! :-(
5 april 2022
Omdöme utan inbjudan
Svar från Runbuds
Dear Iona,
We appreciate you updating your review and providing valuable feedback on your experience with RunPods.
We sincerely apologize for the delay and any inconvenience caused during the original order. We're pleased to hear that your RunPods eventually arrived, and you found the setup easy with good sound quality.
To express our regret for the initial stress, we sent you a second pair for free, and we're delighted that they met your expectations.
Regarding the dispatch and response times, we acknowledge the delay in our communication and dispatch process. Rest assured, we have taken steps to improve our operations and ensure a more efficient and timely service for our customers.
Your insights are crucial, and we appreciate your patience and understanding. If you have any further concerns or queries, please don't hesitate to reach out. We're committed to continuously enhancing our service and providing a positive experience for our customers.
Thank you for your feedback and for giving us the opportunity to address your concerns.
Best regards,
The RunPods Team
fake, scammers
Do not use, scammers, you will not receive for order. No contact number available no address available
2 april 2022
Svar från Runbuds
Dear Kasim,
We're genuinely sorry to hear about the challenges you've encountered with your order experience. We understand the frustration, and we want to assure you that your satisfaction is our priority.
Firstly, we apologize for any inconvenience caused by the lack of contact information. We're committed to resolving this issue promptly. Please reach out to our customer support at support@runbuds.co.uk so we can investigate and address your concerns. We are dedicated to ensuring that you receive the service and products you deserve.
Once again, we apologize for any inconvenience you've faced, and we appreciate your patience as we work to make things right.
Best regards,
The RunBuds Team
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