Despite a few issues with the ear buds the customer service from Peter was excellent. Very prompt coming back and sorting any issue firstly giving advice to solve a problem before sending replacement... Se mer
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Det här tycker kunderna
I mistakenly ordered the wrong runbods and wrote to complain (before I knew of my mistake). The agent kindly educated me on the different features of the products and as a good will gesture offered an... Se mer
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Bought a pair of Runbuds but they were dropping connection so I emailed customer service. Got a reply in less than half an hour, with things to try. I went through the suggested steps but they still h... Se mer
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Excellent clarity easy to use choice of soft rubber ear bud size is a bonus. These buds are unobtrusive even when wearing glasses they don't move or fall out even on cross country trails with my dog.... Se mer
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Företagsinformation
Skrivet av företaget
RunBuds make wireless earphones, specifically for running!
Kontaktuppgifter
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Storbritannien
- support@runbuds.co.uk
- runbuds.co.uk
4,6
Utmärkt
164 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought the Air Runbuds recently
Bought the Air Runbuds recently, couldnt wait to try them out ,was left totally deflated. The sound was awful, when anywhere near traffic they were totally drowned out by the noise and I live in the country,tried them around the house whilst hovering, again had to have the volume on my phone at full whack . Save your money try a trusted brand .
5 februari 2024
Omdöme utan inbjudan
Svar från Runbuds
Dear Vol,
We sincerely apologize for the disappointment you experienced with our Air Runbuds. We are genuinely sorry to hear that the sound quality did not meet your expectations, especially in environments with background noise. Your feedback is valuable to us, and we want to make things right.
To address your concerns and demonstrate our commitment to your satisfaction, we would like to offer you a complimentary upgrade to our latest model, the RunBuds Pro earphones. These earphones are designed with advanced technology to provide an enhanced listening experience even in noisy surroundings.
Please accept our apologies once again, and we hope this gesture reflects our dedication to ensuring your satisfaction with our products. If you are interested in the free upgrade, kindly email us at support@runbuds.co.uk, and we will promptly arrange the shipment of the RunBuds Pro to you.
Thank you for bringing this to our attention, and we appreciate the opportunity to make amends.
Kind regards,
The RunBuds Team
Bought a pair of minis and pros
Bought a pair of minis and pros. They have been great. Recently had an issue with the right ear pod on the minis, contacted via email and Kelly has been quality sorting it out for me. Would highly recommend 👌
25 januari 2024
Omdöme utan inbjudan
Svar från Runbuds
Dear Willo,
Thank you so much for choosing both the RunBuds Mini's and Pro's! We're delighted to hear that you've had a great experience with our products.
We sincerely appreciate your kind words about our customer service, and we're thrilled that Kelly was able to promptly address the issue with the right ear pod on your Mini's. Providing quality support is a top priority for us, and it's fantastic to know that we could assist you effectively.
Your recommendation means a lot to us, and we're grateful for your positive feedback. If you ever have further questions or need assistance in the future, don't hesitate to reach out. We're here to ensure you continue to enjoy your RunBuds.
Thank you once again for choosing us!
Kind regards,
The RunBuds Team
Have been wanting these run air pods…
Have been wanting these run air pods for a while and bought myself a pair as a birthday pressie to myself Great they were in the sake at less than half the price, which i would gladly pay.
I absolutely love them.
Great quality sound.
Sleek design with tiny charging port.
Very nice set of air pods.
Would definitely recommend to others
Thank you.
3 januari 2024
Omdöme utan inbjudan
Svar från Runbuds
Dear Debbie,
Happy belated birthday, and thank you for choosing the RunBuds for your special day! We're thrilled to hear that you took advantage of our sale and that the RunBuds have met your expectations.
It's fantastic to know that you're enjoying the wire-free experience and that the fit to your ear is perfect. We're also delighted that you appreciate the sound quality, the stylish charger unit, and the ease of Bluetooth connectivity. Your recommendation means a lot to us, and we're grateful for your positive feedback.
If you ever have any questions or need assistance, feel free to reach out. We're here to ensure you continue to have a great experience with your RunBuds.
Thank you once again, and we wish you many more enjoyable moments with your new RunBuds!
Kind regards,
The RunBuds Team
I got the Runbuds mini as I have small…
I got the Runbuds mini as I have small ears. My first set I had an issue with connecting one bud - great customer service and a new set was sent out immediately.
New ones are perfect. So light I forgot they were there during my long run.
Fab headphones and amazing customer service.
14 januari 2024
Omdöme utan inbjudan
Svar från Runbuds
Dear Kerrie,
Thank you so much for taking the time to share your experience with our RunBuds Mini. We're thrilled to hear that our customer service was able to promptly address the issue with your initial set and send you a replacement. It's our commitment to ensure our customers receive the best possible service.
We're delighted to know that the new RunBuds Mini are serving you well and delivering the comfort you need during your long runs. Your feedback encourages us to continue providing top-notch products and service to all our valued customers.
If you ever have further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to being a part of your fitness journey.
Happy running!
Kind regards,
The RunBuds Team
These are perfect!
I ordered the Rubuds Mini and they are perfect! I have very small ears so the average sized Rubuds kept falling out, and the team at Runbuds were efficient and helpful when I asked for an exchange of them. The Mini’s are so comfortable and the sound is clear. I very much recommend!
29 november 2023
Omdöme utan inbjudan
Svar från Runbuds
Thank you for taking the time to share your positive experience with our RunBuds Mini! We're delighted to hear that they are a perfect fit for your smaller ears, providing comfort and clear sound. Our team is always here to assist, and we're thrilled that you recommend our earphones. If you have any more feedback or questions, feel free to reach out. Happy running!
Buy From Scullcandy!
I would highly recommend this company, I made a stupid mistake with my order and the customer service team (Grace) dealt with it swiftly and sorted the stupid mistake I made with absolutely no hassle whatsoever. The quality of the earbuds are fantastic too.
24 november 2023
Omdöme utan inbjudan
Svar från Runbuds
Thank you so much for your positive feedback! We're thrilled to hear about your positive experience with our customer service team, particularly Grace. We're here to assist and ensure a smooth process. It's great to know you're enjoying the fantastic quality of our earbuds. We appreciate your recommendation and look forward to serving you again in the future. Happy running!
So sorry but earphones are worthless
So sorry but earphones are worthless. I bought 2 of them and both same crap, poor quality :-( Stopped working after 2 week. Barely you can hear something.. loosing the connection. I have tried return them but was an issue as was open box. I understand cannot be returned but if they dont work properly.. i dont get this. As a client i have right to return item if doesnt work but customer service decided that open box cannot be returned.. that is hash.. i had to threw them as are useless :-( just let everybody know, i would avoid buy them as price is high for the quality l they offers :-( i would recommend to avoid :-(
21 september 2023
Omdöme utan inbjudan
Svar från Runbuds
Dear Marcin,
We sincerely apologize for the inconvenience you've experienced with our RunBuds earphones. We're genuinely sorry to hear about the issues you faced, and we understand your frustration.
Regarding the purchase of our open-box earphones, we acknowledge your concerns, and we're actively working to improve our policies to better accommodate such situations. Our goal is to ensure customer satisfaction, and we appreciate your feedback as it helps us enhance our products and services.
We would like to make this right for you. If you're open to it, please reach out to our customer service team with your order details, and we'll do our best to find a resolution that meets your satisfaction.
Again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
RunBuds Customer Support
Pros before… airs.
Got these (in pink?) for my birthday from my wife as I needed new running headphones. Was really grateful to be getting a new set, until I tried them.
It pains me to say it, but these are absolutely awful.
Bluetooth cuts in and out during my runs as soon as the distance is from my ear to my pocket… I am 6’5, so maybe it’s further than a normal person, but the Bluetooth has a shocking range. (It’s not my phone, I’ve tried them with 3 different phones)
They don’t fit in their own case to charge! -This is the most annoying thing for me. I have to remove all of the rubber for them to fit in the charging case. It doesn’t close with any of the attachments on the ear buds. Crazy!
They’re pretty lightweight and feel a bit cheap… they haven’t broken or anything but the headphones and the ‘charging case’ are very light. Feel a bit flimsy.
Have updated review as customer service sent me a complimentary upgrade. Very kind of them!
Just had a try of the new run buds ‘pro’
Like night and day! Sound quality is great- wayyyy more weight and power in the drivers, they charge properly, fit in their case and the Bluetooth works from the other end of my garden (which is about 25m away).
Comfortable to wear and for £50 they’re pretty good considering most similar pods are about £100-200
Haven’t had these for a long time so it’s obviously not been a full test drive, but so far so good!
Strong customer service points from me also, the runbuds team have been great resolving my issues with the ‘air’ model.
Conclusion: spend the extra £10, get the pros, they’re worth it.
4 stars cos its a shame the ‘air’ version were so pants!
10 september 2023
Omdöme utan inbjudan
Svar från Runbuds
Dear Joe,
Thank you for sharing your feedback about our RunBuds, and we truly appreciate your detailed insights. We're sorry to hear about the challenges you've faced with the Bluetooth connectivity, fit in the charging case, and the lightweight feel.
We want to assure you that we've taken your feedback seriously. Recently, we've made significant improvements to our RunBuds Pro earphones, introducing a new Bluetooth chipset to address connection issues and enhance overall performance. Additionally, adjustments have been made to improve the fit and charging experience.
In light of your experience, we would like to extend our sincere apologies and offer a free upgrade/replacement of the RunBuds Pro earphones. We believe these improvements will provide a more satisfying and reliable running experience. If you're interested, please reach out to us, and we'll arrange the complimentary upgrade for you.
Thank you for giving us the opportunity to address your concerns. We value your feedback and are committed to continually enhancing our products.
Warm regards,
The RunBuds Team
Amazing deal and brilliant product
Bought a couple of pairs of runbuds for myself and my wife and got an amazing deal for both, once they arrived (which was next day, so quick) we found that my wife's were a bit big for her ears so we contacted them and they were more than happy to swap for smaller pair. Delighted with the service and the products.
2 november 2023
Omdöme utan inbjudan
Svar från Runbuds
Dear Chris,
Thank you so much for taking the time to share your positive experience with RunBuds! We're thrilled to hear that you and your wife are enjoying our earphones and that our team could swiftly assist with swapping for a smaller pair to ensure the perfect fit.
Delighting our customers with both service and products is our top priority, and it's rewarding to know we've met your expectations. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The RunBuds Team
Poor longevity
They lasted just over a year, then the volume was really quiet and tinny.
They wouldnt replace as was out of warranty (which I understand), just disappointed in the build quality of something that barely lasts over 1 year.
It's also incredibly damaging to the environment - to produce crap like that this that doesnt last long then goes in the bin.
1 november 2023
Omdöme utan inbjudan
Svar från Runbuds
Dear Phil,
Thank you for sharing your feedback about our RunBuds, and we truly appreciate your opinion.
We want to assure you that we've taken your feedback seriously. Recently, we've made significant improvements to our RunBuds Pro earphones, introducing a new Bluetooth chipset to address connection issues and enhance volume levels. Additionally, adjustments have been made to improve the fit and charging experience.
In light of your experience, we would like to extend our sincere apologies and offer a free upgrade/replacement of the newest RunBuds Pro earphones. We believe these improvements will provide a more satisfying and reliable running experience. If you're interested, please reach out to us, and we'll arrange the complimentary upgrade for you.
Thank you for giving us the opportunity to address your concerns. We value your feedback and are committed to continually enhancing our products.
Warm regards,
The RunBuds Team
So this is my review 7+ months on.
So this is my review 7+ months on.
Both pairs of run pods I brought are still going strong, had a few connections issues here and there but nothing major.
Tried them in rainy conditions and they work perfectly, battery lasts a while too.
But they defo need an upgrade now to complete with the likes of dre beats, bose and apple. The biggest issue I had was in windy or noisy conditions the sound quality wasn't the best.
So guys, in future upgrades it would be good to add better speakers, and noise cancelling tech.
Other than that, decent buds.
25 oktober 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Zeb,
Thanks for your detailed review, I'll pass on your comments regarding the windy/noisy conditions and other suggestions :)
Glad to hear you really like them too!
Kind regards,
The RunBuds Team
Brilliant customer service
We purchases a pair of Runbuds just under a year ago, all work well until 1 side stopped charging. I email customer services and within 6 days we had a new set delivered. Absolute brilliant customer service you can't get much better than that. There was no issues just a new pair sent out.
20 oktober 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Bryan,
Thank you for your review!
We're thrilled to know that you had an excellent experience with our customer service. Ensuring it's our top priority is something we take great pride in, and we consider it a significant advantage that sets us apart from our competitors :)
Kind regards,
The RunBuds Team
Amazing customer service
My daughters has the mini RunPods and one stopped working. We contacted RunPods and despite their suggested solutions we could not make it work so RunPods sent us out a new pair without any hesitation. Absolutely amazing customer service from Katie and a great product overall. We would never go anywhere else for running earphones.
19 oktober 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Traci,
Thanks for your review, I'm really happy to hear that you had a great experience with our customer service and in particular with Katie! We really make sure it's a number 1 priority and we believe its a key advantage we have over our competitors :)
Kind regards,
The RunBuds Team
TOP QUALITY
My wife and I bought a pair of Runbuds each - she got the Pro buds and I got the Air buds. My previous earphones were cheap and nasty but my Airbuds are fantastic. The sound quality and battery life are amazing.
My wife previously had very expensive Bose earphones but she says her Runbuds Pro are much much better in every department - battery life, sound quality, connectivity and, crucially, staying in place when running.
10 oktober 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Mr Mccall,
Thanks for your kind review, I'm really glad to hear that you and your wife are such big fans of our earphones :)
It really means a lot to us, thanks for taking the time to leave us such a detailed review!
Kind regards,
The RunBuds Team
Excellent customer service
I ordered some runbuds air but they would not stay in my ears at all. I emailed them just asking advice on how to make them stay in. Mel replied offering me an exchange for their mini runbuds with free return postage. I hadn't seen these before I ordered. These fit perfectly. I'm so pleased with them. I would definitely recommend this company. Their customer service is excellent. Thank you Mel.
4 oktober 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Mrs Jeavons,
Thank you for your review!
We are delighted to learn that you had an excellent experience with our customer service, especially with Mel. Providing top-notch service is our utmost priority, and we believe it sets us apart from our competitors :)
Kind regards,
The RunBuds Team
Excellent customer service
Excellent customer service! My son lost a rubber tip and they were so helpful and quick in sending. replacement! thank you!
4 oktober 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Leigh,
Thank you for your review!
I'm thrilled to hear that your interaction with our customer service was exceptional. Delivering exceptional service is our highest priority, and we believe it distinguishes us from our competitors :)
Kind regards,
The RunBuds Team
Great service fab runbuds great sound…
Great service fab runbuds great sound easy to use and charge and don’t fall out when running
5 oktober 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Lisa,
Thank you for your review!
Very happy to hear that you're enjoying our RunBuds and their design :)
Kind regards,
The RunBuds Team
Excellent after sales service
I got a new pair of Runbuds and couldn't make them work so I emailed the company and received a reply the same evening explaining how to solve my problem. Excellent service. Thank you Mel.
20 september 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Ginny,
Thank you for your feedback!
We're delighted to learn that you received exceptional service from Mel. Providing top-notch customer service is our utmost priority :)
Kind regards,
The RunBuds Team
Duplicated order-spot on Customer Service
I inadvertently order 2 prs of runbuds. Once I realised I tried to cancel, unfortunately the order(s) had been dispatched. I contacted Runbuds and received an email from Mel who was incredibly helpful. I was order a 50% Reduction if I'd like to keep the duplicated second pair. I responded requesting a full refund. I received a printable returns label within hours. After chatting with my brother, I decided to keep the duplicate pair at the reduced price. Again within hours I received a refund notification.
A massive thankyou to Mel for her customer service and prompt response to my requests, despite me changing my mind.
18 september 2023
Omdöme utan inbjudan
Svar från Runbuds
Hi Nicky,
Thank you for your review, I'm delighted to learn that you received exceptional service from Mel.
Providing top-notch customer service is our utmost priority :)
Kind regards,
The RunBuds Team
Fantastic customer service!
I had a problem with the charging unit meaning only one of the runbuds was charging. I got in touch and received not only a reply the same day but a replacement set was put on order straight away, free or charge as they were still under warranty. Couldn't have asked for anything more.
18 september 2023
Omdöme utan inbjudan
Svar från Runbuds
Dear Craig,
Thank you for taking the time to share your experience with our RunBuds. We're delighted to hear that our customer service team promptly addressed the issue with your charging unit, providing you with a same-day response and immediately processing a replacement set under warranty, free of charge.
Ensuring your satisfaction is our priority, and we're grateful for your positive feedback. If you ever have further questions or need assistance, feel free to reach out. We appreciate your support, and happy running with your new set of RunBuds!
Best regards,
The RunBuds Team
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