Did a trade-in with Ruko and the whole thing was smoother than I expected. Their team answered my questions up front, quoted me a fair value for my old device, and the credit came through exactly as p... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ruko has treated me great. I bought a drone from them. With it came two batteries. One battery was too large. I contacted them on a Sunday, left a voice mail, figuring they would call me back on Monda... Se mer
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I took advantage of their trade up program for my half 11 Pro two to the new pro 2+. It was absolutely seamless, I got a very good trade-in allowance for my F11PRO2, The F11PRO2+ is remarkable step up... Se mer
Företaget har svarat
Your support staff have always been very helpful. This will be the third drone I have purchased from Ruko. The service I have received with first two has went far beyond what most companies are will... Se mer
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Företagsinformation
Skrivet av företaget
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Skrivet av företaget
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Kontaktuppgifter
4,6
Utmärkt
812 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service is great as the drone…
Customer service is great as the drone I purchased, I was having trouble with my controller and they provied me with a free replacement and connecting to customer service is quick and easy
22 augusti 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that our team was able to help you quickly with the controller issue. Making things easy and hassle‑free for our customers is always our goal.
If you ever need anything, we're always here to help!
Wishing you many great flights ahead!
Warm regards,
Ruko Support Team
Good communication and return policy.
1 augusti 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that our communication and return policy met your expectations. Your feedback means a lot to us!
If you ever need anything, we're always here to help!
Wishing you a wonderful day!
Warm regards,
Ruko Support Team
Ruko team responce
The Ruko team was very responsive and processed the experience expertly. The only improvement I might recommend is in communicating the progress of the shipping information.
25 juli 2026
Svar från Ruko
Dear Customer,
Thank you for taking the time to share your feedback – we truly appreciate it!
We're glad to hear that our team responded quickly and handled your experience professionally. Your suggestion about improving shipping progress communication is very valuable – we'll make sure to share it with our team and work on getting better.
We hope to serve you even better next time!
Wishing you a wonderful day!
Warm regards,
Ruko Support Team
Great Customer Service
I had an older drone (U11 Pro) and needed a new controller. Even though my drone had been discontinued, Ruko is incredibly responsive and found a new controller in their warehouse. Great customer service and support, and I'm back in the air.
31 juli 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that our team was able to find a controller for your U11 Pro and get you back in the air. Even when a model is discontinued, we always do our best to support our customers.
We hope you enjoy many more flights!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
Devices aren't pairing unable to use my…
Devices aren't pairing unable to use my drone. Waste of time and money
24 juli 2026
Svar från Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
I had to deal with your company 3…
I had to deal with your company 3 times. Once for a drone and twice for my rid. Your company is very responsive and knowledgable. I enjoyed working with your company. Everyone seems to care. Keep up the good work.
29 juli 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're honored that you've chosen to work with us multiple times, and we're glad to hear that our team has been responsive and helpful each time. Knowing that you felt cared for means a lot to us.
We'll keep doing our best!
If you ever need anything, we're always here to help.
Warm regards,
Ruko Support Team
I own an F11gim2 and an F11pro2
I own an F11gim2 and an F11pro2. Both are good drones. I use them for YouTube videos and although both do a pretty good job, neither is exactly optimized for it. The Pro2 footage looks incredible but it seems to struggle with “follow me”. The Gim2 doesn’t look quite as good as the Pro2 but it is so easy to use and it just works as you’d expect it to. These aren’t professional “cinematic” drones, but they’ll get you 90% of the way there (especially for YouTube).
Ruko might have the best customer service of any company I have ever dealt with, absolutely amazing! This is my 2nd Gim2 and Pro2. I had the chance to get something else and I choose not to (if that’s helpful info)
23 maj 2026
Svar från Ruko
Dear Customer,
Thank you for taking the time to share such a detailed and honest review – we truly appreciate it!
We're glad to hear that both the F11GIM2 and F11PRO 2 have served you well for your YouTube content. Your feedback about the "follow me" mode on the Pro2 and the ease of use on the GIM2 is very valuable to us – we've already shared it with our technical team for future improvements.
It means a lot to us that you chose to stick with Ruko even when you had other options. Knowing that our customer service has made a positive impression is something we're truly proud of.
If you ever need anything, we're always here to help!
Wishing you all the best!
Warm regards,
Ruko Support Team
Very helpful
After having a incident with my drone they were very helpful and understanding and were on top of the entire process to make sure the matter was dealt with customer satisfaction in mind would highly recommend to future consumers
15 augusti 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're glad to hear that our team was able to assist you promptly and with understanding during your incident. Ensuring customer satisfaction is always our priority.
Thank you for recommending us – it means a lot to our team!
Wishing you all the best!
Warm regards,
Ruko Support Team
Spot on customer service
Mary from Bwine support was very kind and very helpful. I didn't expect such prompt and competent assistance with registering my drone. I never got the feeling to be an annoying customer. Thank you so much!
14 augusti 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Customer,
Thank you for your wonderful feedback – we truly appreciate it!
We're so glad to hear that Mary from Bwine support was able to assist you promptly and kindly. Your needs are never too much – we're always here to help, and it means a lot to us that you felt that way.
We'll be sure to share your kind words with Mary!
Wishing you all the best!
Warm regards,
Bwine Support Team
Svar från Ruko
Dear Customer,
Thank you for your feedback – we truly appreciate it!
We're glad to hear that your order was fulfilled smoothly and that our advice was helpful to you.
Wishing you a wonderful day!
Warm regards,
Ruko Support Team
The customer service is absolutely…
The customer service is absolutely unmatched!!! Trade in was smooth and very happy with my new f11 pro 2
25 juli 2026
Svar från Ruko
Dear Customer,
Thank you for your kind words – we truly appreciate it!
We're so glad to hear that your trade‑in experience went smoothly and that you're happy with your new F11 Pro 2. Knowing that our customer service made a positive impression means a lot to us.
Wishing you many great flights ahead!
Warm regards,
Ruko Support Team
Great experience all around
Great experience all around! I contacted Ruko about their no longer having the batteries available for my old U11 pro and they recommended their upgrade program. After providing my proof of purchase they sent me a code for a significant discount on a new F11 pro2. Totally recommended!
16 juli 2026
Svar från Ruko
Dear Customer,
Thank you for sharing your experience – we truly appreciate it!
We're glad our upgrade program worked out for you and that we could help you move forward with the F11 Pro 2. Knowing that you'd recommend us means a lot to our team.
If you ever need anything, we're always here.
Wishing you a wonderful day!
Warm regards,
Ruko Support Team
Excellent Service.
14 juli 2026
Svar från Ruko
Dear Customer,
Thank you so much for your kind words – we truly appreciate it!
We're so glad to hear that you had an excellent experience with our service. Your support means a lot to our team!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Customer,
Thank you so much for your kind words – we truly appreciate it!
We're absolutely thrilled to hear that you had the best customer service experience with us. Knowing that we were able to meet your expectations means the world to our team.
Thank you for recommending us – your support truly inspires us to keep improving!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
très cher pour une bzatterie
14 juli 2026
Svar från Ruko
Cher client,
Merci d'avoir pris le temps de partager votre expérience avec nous – nous vous en sommes reconnaissants.
Nous comprenons votre remarque concernant le prix de la batterie. Votre retour est précieux et nous le transmettrons à notre équipe produit pour qu'elle puisse l'étudier.
Si vous avez des questions ou besoin d'aide, n'hésitez pas à nous contacter – nous sommes toujours là pour vous.
Bien cordialement,
Service client Ruko
I recently picked up the F11 Pro 2 Plus.
I recently picked up the F11 Pro 2 Plus. This is my third Ruko product and they have all been exceptional, and the one time I needed help, they took care of me immediately.
Regarding the F11 Pro 2 Plus, I’ll provide some details as to why this particular model. It shares some common (awesome) functions with the others: it will follow or orbit a target, it has gesture photo/video control, it returns home automatically when signal is lost or battery is low, it can be flown manually or it can follow a flight path via pins you drop in the app. That is a TON of functionality! This may sound intimidating but the app is structured so that you can grow into the advanced functions at your own pace. Another common point along the various Ruko drones: they provide two batteries at 37 minutes flight time per battery… in my experience, flight times can be significantly longer, which is great.
The camera sets the Pro 2 Plus apart. Most sensors can get a little grainy at night. The Pro 2 Plus has a 48MP camera that is fantastic with photos and video at night. It takes 8k stills and 4mp/30fps video with fantastic nighttime results.
Overall a great product and I am sold on the RUKO brand.
30 juni 2026
Omdöme utan inbjudan
Svar från Ruko
Dear Chris,
Thank you so much for taking the time to share such a detailed and thoughtful review!
We're absolutely thrilled to hear that the F11 Pro 2 Plus has been such a great addition to your collection – and even more so that this is your third Ruko product! Knowing that you've trusted us multiple times and that we've been able to support you when needed means the world to us.
We really appreciate your honest breakdown of the features – from follow and orbit modes to the impressive 48MP camera performance at night. It's wonderful to hear that the app's design helps you grow into the advanced functions at your own pace.
Thank you again for your continued trust in Ruko – we're truly honored to have you as a loyal customer!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Works good.
11 juli 2026
Svar från Ruko
Dear Roger,
Thank you so much for your kind words – we truly appreciate it!
We're glad to hear that everything is working well for you. Your support means a lot to us!
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
ruko has the best customer support…
ruko has the best customer support ever. I'm not exaggerating. Always super help and they always go above and beyong to be helpful. And the drone is awesome.
14 juli 2026
Svar från Ruko
Dear ROBERT,
Thank you so much for your incredibly kind words! We truly appreciate it.
We're absolutely thrilled to hear that you consider our customer support the best ever – and that you're loving your drone too! Knowing that we've been able to go above and beyond for you means the world to us.
If you ever need anything, we're always here – and we mean it!
Warm regards,
Ruko Support Team
Svar från Ruko
Dear Anthony,
Thank you so much for your kind words – we truly appreciate it!
We're so glad to hear that you experienced fast response, quick resolution, and excellent service. Knowing that we could help you efficiently means a lot to us!
If you ever need anything in the future, we're always here for you!
Warm regards,
Ruko Support Team
I received my drone in good timing and…
I received my drone in good timing and In good packing everything worked I was very happy with my order. Roku is a good company to buy from.
16 juli 2026
Svar från Ruko
Dear Mark,
Thank you so much for your kind words – we truly appreciate it!
We're delighted to hear that your drone arrived on time, in good condition, and that everything worked perfectly. Knowing that you're happy with your order means a lot to us.
If you ever need anything, we're always here to help!
Warm regards,
Ruko Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.